Tag Archives: Google Voice

Use SIP Link to link phone numbers from local carriers to Google Voice

This announcement was made at Google Cloud Next ‘22. Check out Next OnAir to tune into the livestream or watch session recordings following the event. Visit the Cloud Blog to learn more about the latest Google Workspace innovations for the ever-changing world of work. 


What’s changing 

For Google Voice Standard and Premier customers, admins can now connect a Session Initiation Protocol (SIP) trunk with Voice. This allows phone numbers (PSTN services) from local carriers to be used for Google Voice through a secure set of certified Session Border Controllers (SBCs), such as Audiocodes, Cisco, Oracle, and Ribbon. SIP Link makes it easier for our customers to leverage the power of Voice. 




In the coming weeks, this feature will be available for new and existing Voice customers in supported countries. Support for more countries will be added over the coming months — we will share more information here on the Workspace Updates Blog at that time. 

Who’s impacted

Admins and end users 


Why it’s important 

SIP Link provides flexible options depending on the needs of your organization — in addition to using any SIP trunk with Voice, you can: 
  • Configure multiple deployment options, including managing on-premise management of SBC infrastructure or outsourcing to the carrier or a third-party provider 
  • Configure SBC for interoperability between Voice and any customer-owned call control infrastructure 


Getting started 



Rollout pace 



Availability 

  • Available with Voice Standard and Voice Premier licenses. 


Resources 

Google Workspace Updates Weekly Recap – July 29, 2022

New updates

Unless otherwise indicated, the features below are fully launched or in the process of rolling out (rollouts should take no more than 15 business days to complete), launching to both Rapid and Scheduled Release at the same time (if not, each stage of rollout should take no more than 15 business days to complete), and available to all Google Workspace and G Suite customers. 


Support for two simultaneous calls now available on Google Voice 
As part of our efforts to further improve our core calling features, Google Voice now offers the ability to place or receive a second call when you are on an ongoing call. You can quickly decide if you would like to take the second incoming call by placing the current call on hold or by hanging up the current call. You can also reject the second incoming call if you would rather not be interrupted right now.The feature is currently rolling out on Web and will roll out on Android and iOS in the coming weeks. | Available to Voice Starter, Standard, and Premier customers only. | Learn more. 

call waiting


The new integrated view is now the standard experience for Gmail 
At the beginning of 2022, we announced a new integrated view for Gmail, bringing critical applications like Gmail, Chat, and Meet in one unified location. By August 5th, users who have not opted-in will begin seeing the new experience by default, but can revert to classic Gmail via settings. Within the next two months, this will become the default experience with no option to revert back. We will share an update on the Workspace Updates Blog at that time. | Available to Google Workspace Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, Enterprise Plus, Education Fundamentals, Education Plus, Frontline, and Nonprofits, as well as legacy G Suite Basic and Business customers only. | Visit the Help Center and The Keyword to learn more. 


Previous announcements 

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.



Improving the Google Workspace experience on large screen Android devices 
We’ve added several new features and functionality to products like Google Drive, Docs, Sheets, Slides, and Keep on Android devices as part of our mission to provide a top-class user experience on large screen devices. | Learn more. 

Migrate unmanaged accounts to your domain using new “UserInvitation” API functionality 
We’ve introduced new API functionality that allows you to automate the process of finding conflicting accounts and inviting them to join your organization. | Available to Google Workspace Business Starter, Business Standard, Business Plus, Enterprise Standard, Enterprise, Cloud Identity Premium and Cloud Identity Free customers only. | Learn more. 

Working Location enabled by default 
You are now able to set your working location without having to first enable this feature in your Calendar settings. | Available to Google Workspace Business Standard, Business Plus, Enterprise Standard, Enterprise Plus, Education Fundamentals, Education Standard, Education Plus, the Teaching and Learning Upgrade, and Nonprofits, as well as legacy G Suite Business customers only. | Learn more. 

Use the Cloud Search Query API to set Suggest Filters to enhance Cloud Search results 
We’ve introduced Suggest Filters for Cloud Search. Using the Cloud Search Query API, admins can specify a filter condition that will be pre-applied to keyword suggestions as user types a query. This will surface more relevant suggestions, helping reduce the time users spend searching. | Available to Google Cloud Search customers only. | Learn more. 

Assignments audit data now available in the Admin console 
Google Workspace for Education admins can now view Assignments data in their audit logs. Using this data, admins can find and act on Assignments related events such as who removed a student from a video call, when assignment files were created or submitted, and more. | Available to Google Workspace Education Fundamentals, Education Plus, Education Standard, and the Teaching and Learning upgrade customers only. | Learn more. 

Better search and suggestion options in Gmail 
Gmail has more accurate and circumstantial search suggestions with better customization as a result of our new machine learning models. | Available to Google Workspace Business Starter, Business Standard, Business Plus, Enterprise Standard, Enterprise Plus, Education Fundamentals, Education Plus, Frontline, and Nonprofits customers only. | Learn more. 

New integrated email marketing tools for Gmail 
We’ve added two new features in Gmail that you can use to easily send professional-looking emails to large audiences: layouts and multi-send. | Available to Google Workspace Business Standard, Business Plus, Enterprise Starter, Enterprise Standard, Enterprise Plus, Education Standard, Education Plus, Nonprofits, Workspace Individual, and legacy G Suite Basic customers only. | Learn more. 

For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).

Google Workspace Updates Weekly Recap – June 17, 2022

New updates

There are no new updates to share this week. Please see below for a recap of published announcements. 

Previous announcements 

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.

Improved email notifications for Google Calendar invites 
We’ve refreshed the layout of emails sent by Google Calendar to make key event details more accessible and useful. | Learn more. 

De-reverberation available for Google Meet 
Google Meet will now remove reverberations from sound recorded by your microphone. This automatically filters out echos created by spaces with hard surfaces, such as a basement or a kitchen, helping to ensure optimal audio quality. | Available to Google Workspace Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, Enterprise Plus, Education Plus, the Teaching and Learning upgrade, and Frontline customers only. | Learn more. 

VirusTotal integration with the security investigation tool provides deeper insight into Chrome events 
You can now use VirusTotal to view deeper insights on Chrome log events in the Security Investigation Tool. | Available to Google Workspace Enterprise Plus, Education Standard, and Education Plus customers only. | Learn more. 

Manage Google Voice call recording options for your organization 
Admins can set Google Voice call recording options (automatic or manual) for any organizational unit or group in their organization. | Automatic voice recording is available to all Google Voice Premier customers. On-demand voice recording is available to all Google Voice Premier and Standard customers. | Learn more. 

Improved experience for removing participants from Google Meet calls 
We’ve updated the user experience for removing participants from a meeting in Google Meet. When a host or co-host removes a participant from a call, they are prompted with additional actions: remove the user from the call, fill out an additional abuse report, and/or block the user from rejoining. | Learn more. 

Export search results to .CSV files from the security investigation tool 
Admins can now download log event data from the security investigation tool as a .CSV file. This will allow admins to further analyze data outside of the tool. | Learn more. 

Picture-in-Picture and multi-pinning available for Google Meet in Chrome 
We’re bringing picture-in-picture to Google Meet to Chrome browsers on the web. You’ll be able to see up to four video tiles of meeting attendees in a floating window on top of other applications. | Learn more.  


For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).

Manage Google Voice call recording options for your organization

What’s changing 

Admins can set Google Voice call recording options for any organizational unit or group in their organization. You can choose to automatically record calls–incoming, outgoing, or both–or allow users to manually record their calls. If you turn on automatic call recording, users receive a notification that the feature is on. 


For both options, you can set up an audio notification to be played when recording has started. For on-demand manual recording, you can also set up a notification for when recording has stopped. 


Admins can access any call recordings from Google Vault. Users can access their own recordings from their Voice call logs. 




Who’s impacted 

Admins and end users 


Why it’s important 

For admins, recording calls is a key component of policy management and compliance. Recording calls with customers ensures that a proper track record exists for each customer interaction. For business processes that require a customer record before processing customer requests, creating and confirming a call recording allows the request to take place. 


For users, recording calls for later reference provides an alternative to note-taking and allows for sharing within the organization. 

Getting started 


  • Admins: The option to automatically record calls will be OFF by default. The option to allow users to record their calls will be ON by default, with a notification at the start and end of call recording. Both options can be changed at the organizational unit or group level. Visit the Help Center to learn more about controlling recorded calls in Voice. 



Customize call recording options in the Google Voice settings

  • End users: There is no end user setting to turn call recording on or off. If automatic recording is enabled by your administrator, an Auto Rec notification appears on your Voice call screen.


Users see “Auto Rec” if automatic recording is turned on



If on-demand recording is enabled by your administrator, a Record button appears and is active on your Voice call screen. 

If on-demand recording is turned on, users can record their calls using the Record button



Rollout pace 

  • Rapid Release and Scheduled Release domains: 
    • For the Admin console setting: Extended rollout (potentially longer than 15 days for feature visibility) starting on June 14, 2022. 
    • If enabled, recording of calls, both automatic and on-demand, will begin on or around July 11, 2022. 

Availability 

  • Automatic voice recording is available to all Google Voice Premier customers 
  • On-demand voice recording is available to all Google Voice Premier and Standard customers 

Resources 

Google Workspace Updates Weekly Recap – February 22, 2022

New updates 

Unless otherwise indicated, the features below are fully launched or in the process of rolling out (rollouts should take no more than 15 business days to complete), launching to both Rapid and Scheduled Release at the same time (if not, each stage of rollout should take no more than 15 business days to complete), and available to all Google Workspace and legacy G Suite customers. 



Japanese grammar suggestions for Google Docs 
You'll now see grammar suggestions as you type in Japanese in Docs. Grammar suggestions can help you write faster and more accurately. | Learn more.



Previous announcements 

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details. 



Manage overdue tasks in Google Calendar You can now easily see and manage your overdue tasks in Google Calendar. 
If you have uncompleted tasks that were due in the past 30 days, you will have an all day entry that will tell you how many tasks are pending from that timeframe. | Learn more. 



Participate in Google Meet polls and Q&As on Chromebase for meetings 
You can now participate in Google Meet polls and Q&As when joining from a Chromebase for meetings all-in-one touchscreen device. | Learn more.



The future of Currents and the next generation of collaboration in Spaces 
With Spaces now available, starting in 2023 we are planning to wind down Google Currents and bring remaining content and communities over to the new Spaces experience. | Learn more here and here. 



Google Voice calls between many European numbers are now included in Google Voice licenses
Beginning February 8, 2022, calls from European Google Voice numbers to mobile and landline numbers in many European countries will be included with the cost of the Google Voice license. | Learn more. 



For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).

Google Voice calls between many European numbers are now included in Google Voice licenses

Quick summary

Beginning February 8, 2022, calls from European Google Voice numbers to mobile and landline numbers in many European countries will be included with the cost of the Google Voice license. 

Previously, these calls were subject to domestic and international rates. This change will reduce the cost of staying connected with your colleagues, partners, and customers distributed in Europe.


Getting started


Rollout pace

  • This feature is available now for all users with European phone numbers.


Availability

  • Available to all Google Voice Starter, Standard, and Premier customers


Resources


Google Voice support for more Poly cloud-connected deskphones

Quick launch summary 

We’re expanding Google Voice support for several cloud-connected deskphone, pro-grade performance solutions from Poly: 
  • Poly Edge B-Series IP desk phones 
  • Obi 300/302 Analog Adapters for older, analog equipment such as analogue phones and fax machines 
  • Poly Trio 8300 conference phones 

This expanded support allows Admins to integrate Google Voice with a wider variety of Poly equipment in their fleet. For more detailed information about Poly devices that support Google Voice, see this announcement.

Getting started


Rollout pace

Support for Edge-B Desk Phones and Obi 300/302 Devices

Note: Support for Trio 8300 devices will be available in the coming weeks. We will share more information on the Workspace Updates Blog at that time.

Availability


Resources

Set custom rules for incoming Google Voice calls

Quick Summary 

Within the Google Voice settings, you can easily create rules for how incoming calls should be handled. These options allow you to route incoming calls in ways that are most efficient to your workflows and productivity, including granular settings for specific contacts. 


Specifically, you can now: 
  • Forward calls from specific contacts to your linked phone numbers or directly to voicemail, 
  • Opt to screen calls from specific contacts, 
  • Set custom voicemail greetings for specific contacts, 
  • Apply rules for all your contacts or specific groups within your contacts 



Getting started 


Rollout pace 

Availability 

  • Available to all Google Voice users.

Resources 

Google Workspace Updates Weekly Recap – October 1, 2021

New updates 

Unless otherwise indicated, the features below are fully launched or in the process of rolling out (rollouts should take no more than 15 business days to complete), launching to both Rapid and Scheduled Release at the same time (if not, each stage of rollout should take no more than 15 business days to complete), and available to all Google Workspace and G Suite customers. 



New look and feel for Workspace Updates email subscriptions 
We’ve improved the look and feel of the emails you receive when you subscribe to Workspace Updates. 
  • The emails themselves will be sent from [email protected], so be sure to update any inbox filters or labels you may have and check your spam folders if you don't immediately see them. 
  • Emails for the Workspace Updates Blog in non-English markets will update to this new format in the coming weeks. 
  • If you have any feedback about these emails after September 29th, please feel back to let us know in the linked form. 
Available now | Available to all Google Workspace customers and users with personal Google Accounts. | Workspace Updates Blog Email Subscription Feedback 



Porting in Google Voice now available in Canada 
If your organization has existing phone numbers with another service provider, you can port (or move) those numbers to Google Voice in Canada. | Learn more.



Previous announcements 

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details. 



Live translated captions in Google Meet available in beta 
Launching in beta, live translated captions help video call participants communicate better by translating a spoken language to captions in another language. | Learn more here and here. | Available to meetings organized by Google Workspace Business Plus, Enterprise Standard, Enterprise Plus, Education Plus, and Teaching & Learning Upgrade customers. | Apply to beta 



Add image watermarks in Google Docs 
You can now add image watermarks directly into Google Docs. This watermark image will repeat behind the text on every page of your document. | Learn more. 



Renaming “whitelisted domains” to “allowlisted domains” in the Admin console 
We’re updating instances of “whitelisted” in the Admin console to “allowlisted”. This change more accurately describes this action, as well as eliminates a non-inclusive term from our products. | Learn more.



Comment size increasing in Google Docs 
Comment width will intelligently scale based on your browser window to maximize the use of available screen space. | Learn more.



Replace your background with a video in Google Meet on Android 
In addition to replacing your Google Meet background with a static image on web and mobile, you can now replace your background with a video on Android. | Learn more. 



Quickly access Google Drive files in Chrome browser 
We’re adding a card onto the New Tab Page in your Chrome browser that will surface relevant files from your Google Drive, making it easier and more efficient to find the files you need. | Learn more.



View Alert Center notifications directly from the Admin console toolbar 
You can now quickly access Alert Center alerts from anywhere in the Admin console from the toolbar at top of the page. Selecting the new bell icon will surface the ten latest alerts, along with a brief description. | Learn more.



Use the “Slideshow” button in Google Slides 
We’re replacing what was previously the “Present” button in Slides to now say “Slideshow.” We hope this makes it clearer when you are beginning a slide show, and when you are sharing your screen in Meet. | Learn more. 



Review smart home devices used for work in your Admin console
Admins can now view and manage the smart displays and speakers that access work data in the Admin console, alongside other devices managed with Google endpoint management. | Learn more. 



For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).

Google Workspace Updates Weekly Recap – August 20, 2021

New updates 

Unless otherwise indicated, the features below are fully launched or in the process of rolling out (rollouts should take no more than 15 business days to complete), launching to both Rapid and Scheduled Release at the same time (if not, each stage of rollout should take no more than 15 business days to complete), and available to all Google Workspace and G Suite customers.


Block shares option added to Google Drive sharing emails
Last month, we announced that you could now block shares from another user in Google Drive. es from another user in Google Drive. Now, we're also adding the option to block a user from the sharing notification emails sent from Google Drive. With this addition, you'll be able to start the workflow directly from the email. | Learn more. 


Previous announcements 

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.

View more insights and take quick action on the Users, Domain, and Billing home cards in the Admin console
You’ll notice important notifications and improved guidance within the cards to help you easily take action on user, billing, and domain management activities on the Admin console homepage. | Learn more. 


Upload customized audio prompts and greetings to Google Voice automated attendant
You can now upload your own pre-recorded prompts and greetings when setting up an automated attendant at Google Voice, in addition to the standard text-to-speech voice ability you currently have. | Available to all Google Workspace and G Suite customers with Google Voice standard and premier licenses. | Learn more.


Easily customize theme colors in Sheets and Slides
Now it’s easier to find and select theme colors in Sheets and Slides. | Learn more.


Share where you’re working from in Google Calendar
Starting August 30, 2021, you’ll be able to indicate where you’re working from directly on your calendar. You can add a weekly working location routine and update your location as plans change. Starting August 18, admins will be able to control how the feature is used in their organization. | Learn more.


Limit external messaging to trusted domains in Google Chat
Now, you may choose to limit external chat to people in trusted domains for your entire organization, or set different policies for different OUs. | Learn more.


Dark mode for Google Chat on web
You can now enable dark mode for Google Chat on the web (chat.google.com) and the Google Chat Progressive Web App (PWA). | Learn more.


For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).