Category Archives: Google Fiber

The latest news from the Google Fiber team

Moving forward in West Des Moines

Last night, the West Des Moines City Council once again confirmed its commitment to bringing fast reliable internet and choice to the residents of their city. The vision of this project — a city-wide network that offers competition and choice in their internet services — is becoming reality. At Google Fiber, we believed in that vision and its promise since our first conversations with the city. We’re excited to be one of the first tenants on this network, and we’re looking forward to providing West Des Moines with more than one way to get online.

Thank you again to the city for their hard work to make this happen. We know it hasn’t been easy. Google Fiber is very close to completing the necessary technical requirements to connect customers to the first section of the network — expect us to open signups for service in sections of the northeast corner of the city in the next few months.  We’re also close to finishing construction on our retail location in Valley Junction and look forward to welcoming West Des Moines to come check us out there soon!

Posted by Mark Strama, General Manager Expansion Markets




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author: Mark Strama

title: General Manager Expansion Markets

category: city_news

categoryimage: true

Looking back on an interesting year

2021 is coming to a close, and what a year it has been. 


As the pandemic has continued to shape what normal looks like and we all figure out how to work, learn, connect, and be in the world now, quality internet and ensuring access for more people has become a central focus not just for Google Fiber, but for many of our communities across the country. That’s a huge opportunity and responsibility for us and we’re working to make 2022 and beyond even more connected.

Taking it farther faster

In 2021, we built to more households than in any other year. Many of the communities we announced this year around the country already have service, including South Salt Lake, Holladay, Taylorsville, Millcreek and North Salt Lake in Utah; Concord and Matthews in North Carolina; and Leon Valley in Texas. 

While we still have a lot of work to do in many of our communities to bring access to as many people as possible, we continue to make our build processes more efficient and less disruptive. This will be a focus area for our teams across the country leading into 2022, as we expect to expand even more next year.

More internet for everything

In 2021, the rollout of our new 2 Gig service demonstrated just how much demand for internet had increased. It wasn’t just those working at home and gamers opting to up to double their download speeds (although they liked it, too!), we saw households of all varieties taking advantage of the opportunity to get more out of their internet. 

With increased demand across all our products, we worked to ensure our network was there when our customers needed it, increasing capacity across all points of the network right up to improving the in-home Wi-Fi experience. In 2022, we’ll continue to work to make our customers’ fast, reliable internet even better.

Helping communities thrive

While a lot of great things happened in 2021, the pandemic continued to pose challenges for many of our customers and our cities. With the internet’s increasingly central role in our daily lives, we saw many more organizations stepping into digital equity work. To meet that demand, we expanded our partnership with NTEN to support 11 fellows in eight Google Fiber cities. We’ve continued to work with partners across the country to help more people access the internet and develop the skills to take advantage of online opportunities. 

This year, thousands of people participated in Google Fiber-funded programs in our communities through over 170 different local organizations across the country, from trainings to device distributions to STEM events. 

We also provided gigabit internet at no cost to more than 440 organizations this year to allow them to meet the needs of their clients and their work in the community through our Community Connections program, and provided gigabit internet at no cost to over 3,500 households through the Gigabit Community program. 

Growing the Google Fiber team

This year, we’ve grown both our central and our local city teams to help keep up with our expanded efforts across the country. We recently launched a new Google Fiber careers site to help candidates find us, and we’re still hiring! We have hundreds of open roles, so if all this sounds like an interesting, rewarding way to make a difference, then maybe you should join us. One thing is certain, 2022 is not going to be dull around here. 

Posted by the Google Fiber Team

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Author: Google Fiber Team

Title:

category: company_news

Checking in from Kansas City

Google Fiber got our start in Kansas City over a decade ago. A lot has happened in the area since then — we’ve won a World Series AND a Super Bowl — and KC has evolved as a hub of tech innovation. We’d like to think Google Fiber played a role in that (the tech piece, not taking credit for the city’s sports successes although we’re big fans!). 

Our KC team celebrating the 2020 Super Bowl


As Kansas City has grown, so has Google Fiber’s network. We’ve continued to build out our network across both sides of the state line, serving Brookside, the Northland, Overland Park, Argentine, Lee’s Summit, Olathe, Raymore and many many more neighborhoods and municipalities across the metro area. In fact, just last month, Belton’s City Council approved Google Fiber to start work in their community, and we expect to start offering service there by the second half of next year.

KC is our hometown and we’re always looking for new ways to connect with our community and our customers. In addition to our Westport Road and KC North locations, we recently opened another retail option for customers, a kiosk in Oak Park Mall, which will make it even more convenient for people to check out new products and talk to our service team. The new space opened earlier this month and is open during regular mall hours.



Google Fiber is also continuing to make it easier for more people in Kansas City to access quality internet and put it to use to improve their lives. This year, the Google Fiber sponsored NTEN Digital Inclusion Fellow, Katherine Maloney, Director of Workforce Development at Goodwill of Western Missouri and Eastern Kansas, to support new programming to help their clients take advantage of digital opportunities in our areas and build skills for the current economic environment. Katherine is focusing on expanding digital skills training opportunities to assist people with online navigation of their career goals. Goodwill uses a Mobile Workforce Unit to bring digital skills training to where the people are. Additionally, Goodwill is adopting the NDIA Digital Navigator Model to support local residents with gaining access to devices and broadband internet in their homes.  

No matter how much things change, one thing is certain: Kansas City is the center of all things Google Fiber. We look forward to keeping things up-to-date with our community and continuing to build our next chapter here. (And if you missed it last week, check out our own Carlos Casas in our career site launch video and learn more about our open positions - join our team!)

Posted by Carlos Casas, Head of Sales; Andy Simpson, Head of Technical Operations; and Rachel Merlo, Government & Community Affairs Manager.



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Author: Carlos Casas, Andy Simpson, Rachel Merlo

Title: Head of Sales, Head of Technical Operations, Government & Community Affairs Manager

category: city_news

Google Fiber is hiring!

Google Fiber is launching a new careers site (fiber.google.com/careers) to make it easier for candidates to find the right role and to provide more information about what it’s like working here. Browse the latest job listings for both local and remote roles, along with information about our workplace culture and perspectives from our employees

Finding the right people is one of the most important tasks any company takes on, and that’s true at Google Fiber. We’re committed to ensuring we can provide our customers with an incredible product paired with exceptional service, and having a great team is essential to doing that. And it doesn’t hurt that we like each other quite a bit, too. But don’t take our word for it, check out the video below to hear from team members across the country about what makes Google Fiber the right place for them (and potentially for you, too!)

(((video)))

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category: company_news

videourl: https://storage.googleapis.com/fiber/blog/GF-employer-video.mp4



Moving forward in Music City

It’s been awhile since we’ve given an update from Nashville, but we’ve been busy during that time building out our network in new neighborhoods. Currently, residents in The Nations, Charlotte Park, Whitebridge, Burton Hills, Woodmont, Sylvan Park, North Nashville, Edgehill, East Nashville, including Lockeland Springs, and many downtown apartments and condominiums can sign up for Google Fiber’s 1 Gig and 2 Gig service.

We’ve also amped up our construction efforts over the past year. Our crews are busy laying fiber in several neighborhoods across the city, and we expect those activities to increase further as we head into the new year.

Our community work has also continued to grow as our service area expands. In 2021, we’ve supported many local digital equity efforts to help connect even more of Nashville to the resources they need. These include:



As Google Fiber continues to grow in Nashville, we’re looking for ways to connect more people to great internet. 2021 has been our biggest year of growth yet, and we don’t intend to slow down now that we’re in stride.

Posted by Lauren Johannesmeyer, Head of Sales; Jesse Quirion, Head of Metro Technical Operations; and Daynise Joseph, Government & Community Affairs Manager.




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author: Lauren Johannesmeyer; Jesse Quirion; Daynise Joseph

title: Head of Sales; Head of Metro Technical Operations; Government & Community Affairs Manager

category: city_news

categoryimage: true

Meet the 2 Gig Gamers



As a gamer (a new gamer, but a gamer nonetheless), I know how having a strong internet connection matters to every aspect of gaming. From waiting for an update to download, to playing in a battle royale with friends, to live streaming gameplay, even the seemingly smallest details of your internet connection are critical to playing your best. So, when I got a chance to talk to some Google Fiber customers for our latest campaign, I knew we could trust gamers to highlight what matters with their internet. 

We reached out to gamers, streamers, and game developers on social media who were already using Google Fiber 1 Gig. Then, we hooked them up with Google Fiber 2 Gig and a year free of service to share their insights and experiences gaming over our fastest internet plan.

That’s how we met Jordan, a gamer, streamer, and professional goofball (his words) who lives in Kansas City, MO. And Morgan, a gamer, streamer, makeup artist, and plant mom who lives in Charlotte, NC. And Pathra, a gamer, streamer, and dog mom who lives in Atlanta, GA. And Kartik, a game developer, gamer, and home cook who lives in Atlanta, GA. (And a bunch of other fantastic gamers in all of our cities that we wish we could ALSO have a camera crew follow around.)

All of them were excited to share their experience having Google Fiber as their internet company — because having fast, reliable internet makes a tangible difference in their professional and personal lives. So yes, gamers are internet connoisseurs. But they’re also diverse, multi-faceted, and have incredible stories to tell, even beyond gaming. We hope you’ll enjoy hearing from them as much as we did.

Jordan and Kartik’s stories are now live on YouTube, and keep an eye out over the next few weeks to learn more about Morgan and Pathra. Follow us on social media (YouTube, Twitter, Facebook, Instagram) for updates on when these go live.

Posted by Talia Bootz, Google Fiber Creative and Social Content Manager 





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author: Talia Bootz

title: Google Fiber Creative and Social Content Manager

category: product_news


Growing in San Antonio, now at 2 Gig speed

We’ve been checking in with our teams across the country as we build out our networks in each city. Next stop — San Antonio! 


Going faster

We’ve been patiently waiting in San Antonio for our chance for 2 Gig, and we’re excited to say that the wait is over! Customers in many parts of our San Antonio service area can now sign up for 2 Gig service, offering up to 2000 mbps downloads and up to 1000 mbps uploads for $100 a month, with no annual contracts, no data caps, with installation and equipment included. (Currently, we’re working on the technical requirements to make 2 Gig available in some parts of our San Antonio network that were built first.)

Growing faster

This year, working closely with our local government partners, we’ve picked up the pace of our construction efforts significantly. Currently, residents in parts of the west, east, north, and northwest sides of San Antonio can sign up for Google Fiber service, along with those living in apartment and condo buildings in the Medical Center area. Construction crews are at work to fill in areas on the northeast, northwest, and inner westside, including Leon Valley, St. Mary’s University, Stone Oak, and Encino areas. Once we’ve completed these portions, we’ll continue building out across the city including communities on the south and west sides.

Giving back

Even before we first offered internet service to customers in San Antonio four years ago, we’ve been working with local organizations to address digital equity and inclusion efforts in the city. We recently announced an expansion of our support of Libraries without Borders’ Wash and Learn Initiative to a second laundromat, and we’re excited to be able to extend this even further, with new locations on the west and south sides of San Antonio coming soon.

This year, Google Fiber is also sponsoring the San Antonio Public Library’s NTEN Digital Inclusion Fellow, Angelina Cortes. Angelina will spend a year focusing on growing the library’s digital inclusion efforts.

Next steps

During the pandemic, we’ve all learned how critical quality internet is to quality of life. We hear you, San Antonio. You want more fiber, and you want it now. Our construction teams are moving steadily, and we intend to keep building. In fact, we expect 2021 to be the biggest build year since we started constructing our network in San Antonio.

Want the latest information on service availability in your area and what’s happening with Google Fiber? Sign up for our email list.

Posted by Mark Hendrix, Head of Sales; Jhon Guarin, Head of Technical Operations; and John-Michael Cortez, Government and Community Affairs Manager






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author: Mark Hendrix, Jhon Guarin, John-Michael Cortez, 

title: Head of Sales, Head of Technical Operations, Government and Community Affairs Manager

category: city_news

categoryimage: true

What’s up in the ATL

Over seven years ago, we started serving our first customers in Atlanta. Since then, we’ve been growing our service area — though slower than some (including us!) would have liked. Lately, we’ve been making progress on finding ways to connect more Atlantans to fast, reliable internet. Right now Google Fiber is available to tens of thousands of Atlantans from College Park to Woodstock, concentrated in apartments and condos, and we’ve recently started actively expanding our network in single-family residential neighborhoods.

Growing as Atlanta grows

Metro Atlanta is one of the fastest growing areas of the country and much of this growth is through new apartment communities. Until now, Google Fiber focused on expanding where Atlanta is growing, and focusing on bringing service to dense, multi-family apartments across the city. To do this, we used a different kind of build in Atlanta than in other Google Fiber cities, leasing unused fiber from 3rd parties who specialize in providing the sort of flexibility required to serve such a broad geographic footprint. As a result, our service area has been focused on hundreds of multifamily communities across Metro Atlanta. While we continue to expand our multi-family presence (if you’re an Atlanta property owner or manager who would like to get your community signed up for Google Fiber, let us know), we’re super excited to have construction crews building out our network in more neighborhoods in Atlanta.

We have been serving a significant number of single family homes from Sweet Auburn to Garden Hills, and we’re currently finishing our construction in those neighborhoods to be able to offer quality internet to more residents in those areas. And we’re not stopping there! Once we’ve completed those builds, construction efforts will move north across the city. Keep an eye out for door hangers in your neighborhood or sign-up for our email list for the latest on our activities in Atlanta.

Serving our community in the time of COVID

The last year was an incredibly trying one for all of us. Google Fiber has always worked with local community organizations to help advance digital literacy, inclusion, and equity as well as racial justice. This includes The Southern Center for Human Rights, 100 Black Men of Greater Atlanta, The Girl Scouts of Greater Atlanta, and the DeKalb County Public Library system. We’re working to make sure that in Atlanta and beyond, residents have access to the necessary hardware and skills to be able to take advantage of the opportunities online. Access to the internet alone is not enough. 

As the city works toward recovery, we’ll continue to look for new ways to help Atlanta address digital equity issues and to connect as many customers to fast, reliable internet. We’ve got a lot more in store for Atlanta. If you are interested in helping connect more Atlantans to great internet, consider joining our team!

Posted by Spencer Walston, Head of Sales; Lisa Speller-Martone, Head of Metro Technical Operations; and Daynise Joseph, Government & Community Affairs Manager




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author: Spencer Walston, Lisa Speller-Martone, Daynise Joseph

title: Head of Sales, Head of Metro Technical Operations, Government & Community Affairs Manager

categoryimage: true

category: city_news

Now it’s even easier to get the best TV

The best TV is online over a great internet connection. Google Fiber has been upgrading our Fiber TV customers to our new TV experience since June, and now it’s even easier to get the best TV available! Customers can now get their own Chromecast with Google TV and upgraded home Wi-Fi with Google Wifi through their Google Fiber account (and also sign up for the streaming service of their choice) in just a few clicks.

Traditional TV is expensive and outdated, so we're working to upgrade our customers to streaming options, and will ultimately retire Fiber TV in all our markets. (Don't worry, current TV customers will get 90 days notice before their plan changes!) We want to make sure everyone gets the best TV for them, so we’re offering different options to meet different needs. And as always, our great customer service team is standing by to walk our customers who need extra assistance through this upgrade. We know change can be hard, and we want to make this transition as painless as possible for all our TV customers. 

We’ve already completely upgraded Fiber TV customers in Nashville, Huntsville, Salt Lake City, and Provo. Raleigh-Durham, Charlotte, and Irvine will finish their transitions by the end of September, with Austin and Atlanta following at the end of November. While we don’t have a timeline for Kansas City just yet, right now is the right time to make the switch! Everyone deserves better TV, and we’re ready to help our customers make it happen.

Posted by Liz Hsu, Director of Product Strategy





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author: Liz Hsu

title: Director of Product strategy

category: product_news

categoryimage: true

Google Fiber starts pulling fiber in West Des Moines

Today, we’re starting to place Google Fiber in the City of West Des Moines’s conduit network. Once we’ve completed the first segment, customers in some areas of the northeast corner of the city will be able to sign up for 1 Gig or 2 Gig internet service. 



If you are interested in getting updates on availability in your neighborhood, sign up on our website (and in the meantime, make sure your house is ready to go, sign up for your free connection to the conduit network at the city’s Plant the Speed website.)

We’re also very excited to be the presenting sponsor of the Chamber of Commerce’s inaugural Raccoon River Rally. We’re looking forward to meeting you there (and seeing your awesome cardboard boats!)

Posted by Sarah Sparks, West Des Moines Customer Acquisition Manager




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author: Sarah Sparks

title: West Des Moines Customer Acquisition Manager

category: city_news

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