Tag Archives: Google Voice

Set custom rules for incoming Google Voice calls

Quick Summary 

Within the Google Voice settings, you can easily create rules for how incoming calls should be handled. These options allow you to route incoming calls in ways that are most efficient to your workflows and productivity, including granular settings for specific contacts. 


Specifically, you can now: 
  • Forward calls from specific contacts to your linked phone numbers or directly to voicemail, 
  • Opt to screen calls from specific contacts, 
  • Set custom voicemail greetings for specific contacts, 
  • Apply rules for all your contacts or specific groups within your contacts 



Getting started 


Rollout pace 

Availability 

  • Available to all Google Voice users.

Resources 

Google Workspace Updates Weekly Recap – October 1, 2021

New updates 

Unless otherwise indicated, the features below are fully launched or in the process of rolling out (rollouts should take no more than 15 business days to complete), launching to both Rapid and Scheduled Release at the same time (if not, each stage of rollout should take no more than 15 business days to complete), and available to all Google Workspace and G Suite customers. 



New look and feel for Workspace Updates email subscriptions 
We’ve improved the look and feel of the emails you receive when you subscribe to Workspace Updates. 
  • The emails themselves will be sent from [email protected], so be sure to update any inbox filters or labels you may have and check your spam folders if you don't immediately see them. 
  • Emails for the Workspace Updates Blog in non-English markets will update to this new format in the coming weeks. 
  • If you have any feedback about these emails after September 29th, please feel back to let us know in the linked form
Available now | Available to all Google Workspace customers and users with personal Google Accounts. | Workspace Updates Blog Email Subscription Feedback 



Porting in Google Voice now available in Canada 
If your organization has existing phone numbers with another service provider, you can port (or move) those numbers to Google Voice in Canada. | Learn more.



Previous announcements 

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details. 



Live translated captions in Google Meet available in beta 
Launching in beta, live translated captions help video call participants communicate better by translating a spoken language to captions in another language. | Learn more here and here. | Available to meetings organized by Google Workspace Business Plus, Enterprise Standard, Enterprise Plus, Education Plus, and Teaching & Learning Upgrade customers. | Apply to beta 



Add image watermarks in Google Docs 
You can now add image watermarks directly into Google Docs. This watermark image will repeat behind the text on every page of your document. | Learn more. 



Renaming “whitelisted domains” to “allowlisted domains” in the Admin console 
We’re updating instances of “whitelisted” in the Admin console to “allowlisted”. This change more accurately describes this action, as well as eliminates a non-inclusive term from our products. | Learn more.



Comment size increasing in Google Docs 
Comment width will intelligently scale based on your browser window to maximize the use of available screen space. | Learn more.



Replace your background with a video in Google Meet on Android 
In addition to replacing your Google Meet background with a static image on web and mobile, you can now replace your background with a video on Android. | Learn more. 



Quickly access Google Drive files in Chrome browser 
We’re adding a card onto the New Tab Page in your Chrome browser that will surface relevant files from your Google Drive, making it easier and more efficient to find the files you need. | Learn more.



View Alert Center notifications directly from the Admin console toolbar 
You can now quickly access Alert Center alerts from anywhere in the Admin console from the toolbar at top of the page. Selecting the new bell icon will surface the ten latest alerts, along with a brief description. | Learn more.



Use the “Slideshow” button in Google Slides 
We’re replacing what was previously the “Present” button in Slides to now say “Slideshow.” We hope this makes it clearer when you are beginning a slide show, and when you are sharing your screen in Meet. | Learn more. 



Review smart home devices used for work in your Admin console
Admins can now view and manage the smart displays and speakers that access work data in the Admin console, alongside other devices managed with Google endpoint management. | Learn more. 



For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).

Google Workspace Updates Weekly Recap – August 20, 2021

New updates 

Unless otherwise indicated, the features below are fully launched or in the process of rolling out (rollouts should take no more than 15 business days to complete), launching to both Rapid and Scheduled Release at the same time (if not, each stage of rollout should take no more than 15 business days to complete), and available to all Google Workspace and G Suite customers.


Block shares option added to Google Drive sharing emails
Last month, we announced that you could now block shares from another user in Google Drive. es from another user in Google Drive. Now, we're also adding the option to block a user from the sharing notification emails sent from Google Drive. With this addition, you'll be able to start the workflow directly from the email. | Learn more. 


Previous announcements 

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.

View more insights and take quick action on the Users, Domain, and Billing home cards in the Admin console
You’ll notice important notifications and improved guidance within the cards to help you easily take action on user, billing, and domain management activities on the Admin console homepage. | Learn more. 


Upload customized audio prompts and greetings to Google Voice automated attendant
You can now upload your own pre-recorded prompts and greetings when setting up an automated attendant at Google Voice, in addition to the standard text-to-speech voice ability you currently have. | Available to all Google Workspace and G Suite customers with Google Voice standard and premier licenses. | Learn more.


Easily customize theme colors in Sheets and Slides
Now it’s easier to find and select theme colors in Sheets and Slides. | Learn more.


Share where you’re working from in Google Calendar
Starting August 30, 2021, you’ll be able to indicate where you’re working from directly on your calendar. You can add a weekly working location routine and update your location as plans change. Starting August 18, admins will be able to control how the feature is used in their organization. | Learn more.


Limit external messaging to trusted domains in Google Chat
Now, you may choose to limit external chat to people in trusted domains for your entire organization, or set different policies for different OUs. | Learn more.


Dark mode for Google Chat on web
You can now enable dark mode for Google Chat on the web (chat.google.com) and the Google Chat Progressive Web App (PWA). | Learn more.


For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).

Upload customized audio prompts and greetings to Google Voice automated attendant

What’s changing

You can now upload your own pre-recorded prompts and greetings when setting up an automated attendant at Google Voice, in addition to the standard text-to-speech voice ability you currently have.


Who’s impacted

Admins


Why you’d use it

We’ve heard from you that you’d like to use your own pre-recorded prompts and greetings instead of using the existing text-to-speech option when setting up Google Voice automated attendant. Now, you can upload custom prompts and greetings for a greater degree of customization. Once you upload recordings, we offer immediate playback and automatic transcriptions to help you more easily keep track of and manage uploads.


Example of how to upload a recorded sales greeting audio file to Auto Attendant


Getting started

  • End users: There is no impact to end users.

Rollout pace


Availability


Resources

Google Workspace Updates Weekly Recap – July 30, 2021

New updates

Unless otherwise indicated, the features below are fully launched or in the process of rolling out (rollouts should take no more than 15 business days to complete), launching to both Rapid and Scheduled Release at the same time (if not, each stage of rollout should take no more than 15 business days to complete), and available to all Google Workspace and G Suite customers.


Delegate Information is now available in Gmail Log Search
Email log search now indicates when an email was sent on behalf of the user by a delegate. In cases where a delegate sent the email, the delegate will be listed, along with the sender, in message details in email log search. Delegate information will only be available on emails sent after this change rolls out. | Available to all Google Workspace with Gmail enabled. | Learn more.


New font in Workspace improves accessibility for vision impaired
Now there's a new font in Workspace optimized for vision impaired users.  When you create or want to read a document, set the font to Atkinson Hyperlegible for improved legibility.


Previous announcements 

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.


Improvements for braille mode in Google Docs provide a richer, more interactive experience
We've improved how suggestions are announced in braille mode in Google Docs. You’ll now hear detailed suggestion information inline with the rest of the text — this includes whether the suggestion is an insertion or deletion, and the author of the suggestion. | Learn more.



Disabling File Transfer in Google Chat
Admins can now disable or limit file sharing for their users in Chat. Specifically, admins
will be able to specify controls within and outside their organization, and will be able to choose between restricting all files, allowing images only, or allowing all files. | Available to Google Workspace Business Plus, Enterprise Standard, Enterprise Plus, Education Plus, Enterprise Essentials | Learn more.



Alert Center enrichment with VirusTotal threat context now generally available
Earlier this year, we pre-announced an integration between the Alert Center and VirusTotal. Currently, the Google Workspace Alert Center provides admins with actionable, real-time alerts and insights regarding security-related activity in their domain. With the VirusTotal (now part of Google Cloud) integration, admins have the ability to dig into their alerts at a deeper level. | Available to Google Workspace Business Plus, Enterprise Standard, Enterprise Plus, Education Fundamentals and Education Plus customers. | Learn More.



Use dynamic security groups for group based policies
Google Workspace admins can now use dynamic groups to manage policies for their users in the Admin console. Previously, it was only possible to apply these policies to static groups and OUs. | Available to Google Workspace Enterprise Plus, Education Plus, and Cloud Identity Premium customers. | Learn more.



Workspace for Education Plus now syncs Google Classroom courses and rosters with Student Information Systems
U.S. school districts with Google Workspace for Education Plus will be able to automatically set up Google Classroom courses and keep rosters in sync with their Student Information System (SIS). IT admins will do the setup via Clever, meaning teachers will no longer need to manually create classes and invite students to join them. | Learn More.



Enhancements to Google Voice
We’ve made several enhancements to Google Voice, including information and troubleshooting tips for missed calls, the ability to easily redial dropped calls, the ability to delete SMS messages in bulk, and an option to show your Google Voice number as the caller ID when forwarding calls. | Learn more.



Search within a folder in Google Drive on iOS
You can now search for content inside a specific folder in Google Drive on iOS. Simply navigate to the folder you want to search within and select the search bar — you’ll see a list of suggested folders, documents, and users to refine your search results. Select the folder chip before typing your search query. | Learn more.



Assign SSO profile to organizational units or groups with the new SAML Partial SSO beta
Currently, you can configure to authenticate your users using a third-party identity provider — this configuration applies to all users within your domain. Now, you have the option to specify groups or organizational units (OUs) to authenticate a subset of your users using Google. This feature is available as an open beta. | Learn more.



New enrollment privilege and naming updates for Google Meet hardware in the Admin console
We are making two improvements to the admin controls for Google Meet hardware: a new enrollment privilege admins and updates for hardware management in the Admin console. | Learn more.



Use the new Google Meet web app for better meetings on desktop devices
We’ve launched a new Google Meet standalone web app. This Progressive Web Application (PWA) has all the same features as Google Meet on the web, but as a standalone app it’s easier to find and use, and it streamlines your workflow by eliminating the need to switch between tabs. | Learn more.


For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).

Enhancements to Google Voice

What’s changing

We continuously listen to customer feedback as we make refinements to Google Voice, and based on your feedback we’ve made the following enhancements:


Missed Call Reason:  Now you can see why a call did not ring and what you can do to fix it by changing your settings. Just go to the Missed Call details section or the Voicemail section (in case you received a voicemail for the call), and take the recommended steps in settings such as turning off the Do Not Disturb or setting the device to receive incoming calls

Image showing how to easily find out why a call did not ring and correct it in Settings
Easily find out why a call did not ring and correct it in Settings




Call Drop Reason and Redial:  Find out why a call dropped and easily redial. If the call dropped due to poor internet connectivity, you'll have the option to call using your mobile carrier network.

Image showing an example of why a call didn't connect
See the reason your call didn’t connect




Caller ID:  Google Voice customers using iOS now have a setting that allows them to see their Google Voice number as the caller ID when a call comes in to a number linked to Google Voice. When this setting is on, you will see the number you linked to Google Voice as the caller ID.

Image showing how you can chose to see your Google Voice number as the caller’s number for calls to numbers you linked to Voice

You can chose to see your Google Voice number as the caller’s number for calls to numbers you linked to Voice




Delete multiple SMS messages at once:  Now you can delete multiple SMS messages at one time to streamline your workflow - a capability frequently requested by our users. To use this feature, simply tap on the avatar on one or more SMS threads, and a trash bin will appear on the app bar above the messages allowing the message threads to be easily deleted.

Gif showing how to select multiple SMS messages and delete them at once

Select multiple SMS messages and delete them at once




Who’s impacted


End users

Getting started

  • Admins: There is no admin control for this feature.
  • End users: This feature will be OFF by default for the Caller ID feature and can be enabled by the user from within Settings. Visit the Help Center to learn more about changing the caller ID for incoming calls

Rollout pace

  • Missed Call Reason: Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting July 15.
  • Call Drop Reason and Redial: This feature is available now for all users.
  • Caller ID: This feature is available now for all iOS users.
  • Delete multiple SMS messages at once: This feature is available now for all users.

Availability

  • Available to all Google Workspace customers who subscribe to Google Voice, as well as G Suite Basic and Business customers.

Resources

Google Workspace Updates Weekly Recap – June 11, 2021

New updates 

Google Voice is now available in Belgium 
Google Workspace customers based in Belgium can now sign up for Google Voice, and customers who have purchased Google Voice Premier can get phone numbers for their users in Belgium. With this launch, Voice is now available in these countries. | Learn more. 



Easily view the number of Google Meet hardware devices in your organization in the Admin console 
In the Admin console under Devices > Google Meet Hardware, admins will now see a simple count on the device list page of the number of devices that meet the criteria of the currently selected filters. | Learn more. 



Previous announcements 

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details. 



Replace your background with a video in Google Meet 
In addition to replacing your Google Meet background with a static image, you can now replace your background with a video. | Learn more. 



Option to replace your background in Google Meet is now available on Android 
You can now blur or replace your background with an image in Google Meet on Android. This feature is already available on the web. | Learn more.



Find admin approved applications in the “Approved for you” section in the Google Workspace Marketplace 



For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).

Additional admin controls for Google Voice ring groups

What’s changing

We’ve added new ways for admins to manage their Google Voice ring groups. Specifically, admins can now:
  • Configure a “Fixed order” pattern where incoming ring group calls will ring members in a predetermined order.
  • Change the maximum duration that a call should ring before proceeding to the "unanswered call" behavior — previously this was fixed at 30 seconds.

Set your Call Routing Pattern, Ring Duration, and Order of Call Ringing




Setting the Call Routing Pattern to Simultaneous




Who’s impacted

Admins


Why you’d use it

We've heard from you that you'd like more options to customize the ringing behavior for your ring groups. With the new “Fixed order” pattern, you can define exactly what order to ring your members when the ring group receives a call, skipping members who are already in a call or have “Do not disturb” enabled. You can also customize the maximum ringing duration for fixed and round robin patterns that allows you to limit how long an incoming call should ring, which may be particularly useful for large ring groups.


Getting started


Rollout pace


Availability

  • Available to all Google Workspace and G Suite customers with Google Voice standard and premier licenses.
  • Not available to Google Workspace and G Suite customers with Google Voice starter licenses.

Resources

Additional admin controls for Google Voice ring groups

What’s changing

We’ve added new ways for admins to manage their Google Voice ring groups. Specifically, admins can now:
  • Configure a “Fixed order” pattern where incoming ring group calls will ring members in a predetermined order.
  • Change the maximum duration that a call should ring before proceeding to the "unanswered call" behavior — previously this was fixed at 30 seconds.

Set your Call Routing Pattern, Ring Duration, and Order of Call Ringing




Setting the Call Routing Pattern to Simultaneous




Who’s impacted

Admins


Why you’d use it

We've heard from you that you'd like more options to customize the ringing behavior for your ring groups. With the new “Fixed order” pattern, you can define exactly what order to ring your members when the ring group receives a call, skipping members who are already in a call or have “Do not disturb” enabled. You can also customize the maximum ringing duration for fixed and round robin patterns that allows you to limit how long an incoming call should ring, which may be particularly useful for large ring groups.


Getting started


Rollout pace


Availability

  • Available to all Google Workspace and G Suite customers with Google Voice standard and premier licenses.
  • Not available to Google Workspace and G Suite customers with Google Voice starter licenses.

Resources

Admins will now be alerted when there is an issue with their Google Voice auto attendants or ring groups

Quick launch summary 

Admins will now receive an alert in the Admin console’s Alert Center when an issue is detected with their auto attendant or ring group configuration along with instructions on how to quickly resolve the issue. These issues include: 
  • No valid members in a ring group, 
  • No valid auto attendants or ring groups to forward the call to, 
  • No voicemail recipients. 


Getting started 

Rollout pace 


Availability 

  • Available to all Google Workspace and G Suite customers with Google Voice standard and premier licenses 

Resources