What’s changing
Admins can now designate specific Voice users as managers of a ring group, allowing them to make changes from voice.google.com instead of the Admin console. For example, ring group managers can view and modify:
- Ring group members,
- Call routing rules,
- Ring duration settings,
- Working hours and more.
For large customers with many ring groups, delegating this responsibility to specific ring group members can help ease admin workloads, allowing them to focus on more critical tasks.
Additional details
Also, Google Voice users can now call and check with their transfer target before transferring a call. This helps create a better experience for the transfer target and the transferred call participant.
Getting started
- Admins: Visit the Help Center to learn more about making a Voice user a ring group manager.
- End users:
- If assigned the ring group manager role, you’ll see a new “Ring group” section in your voice.google.com settings.
- Visit the Help Center to learn more about ring groups and transferring a call.
Rollout pace
Ring group management: Available now
Ask Before Transfer
- Rapid Release Domains: Extended rollout (potentially longer than 15 days for feature visibility) starting on August 16, 2023
- Scheduled Release Domains: Gradual rollout (up to 15 days for feature visibility) staring on September 6, 2023
Availability
- Ring groups are available to Google Voice Standard and Premier customers
- Ask before transfer is available to Google Voice Starter, Standard and Premier customers.