Tag Archives: Google Voice

Indicate your Google Voice availability with more options

What’s changing 

We’re making it easier for you to indicate your availability in Google Voice on web and mobile. Previously, you could only indicate your availability for all of your ring groups. 

This update gives you greater flexibility to manage your Ring Group availability in Google Voice, without the need to sign-out of Voice or block all incoming calls using “Do Not Disturb”. 

You can now customize your availability for the following: 
  • All calls. 
  • Direct calls: if unavailable, calls will be sent to voicemail. 
  • Calls from specific ring groups: if one or more ring group lines are unavailable, calls will be forwarded to the next available member of the group.




Getting started


Rollout pace

Availability

  • Available to Google Voice Standard and Premier customers

Resources


Expanding SIP Link for Google Voice to Latin America

What’s changing

In October 2022, we announced the ability for Google Voice Standard and Premier customers to connect a Session Initiation Protocol (SIP) trunk with Voice. SIP Link allows phone numbers (PSTN services) from local carriers to be used for Google Voice through a secure set of certified Session Border Controllers (SBCs), such as Audiocodes, Cisco, Oracle, and Ribbon. For more information, check out our original announcement.

Beginning today, we’re launching Voice to the following countries in Latin America by expanding SIP Link availability:

  • Argentina
  • Colombia
  • Chile
  • Brazil
  • Mexico

Customers in these countries will need to purchase the new SIP Link Standard or SIP Link Premier licenses to set up SIP Link. 

Getting started

  • Admins: Once you’ve configured your SIP trunks and uploaded new phone numbers, you can assign them to your users, desk phones, auto-attendants, and ring groups. Visit the Help Center to learn more about SIP Link requirements. 
  • End users: There is no end user action required. 


Rollout pace


Availability


Google Workspace Updates Weekly Recap – January 6, 2023

There are no new updates or previous announcements this week. Please see below for rollout progress for previously announced features. 


Completed rollouts 

The features below completed their rollouts to Rapid Release domains, Scheduled Release domains, or both. Please refer to the original blog posts for additional details. 


Rapid Release Domains: 

Scheduled Release Domains: 

Rapid and Scheduled Release Domains: 


For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).

Google Workspace Updates Weekly Recap – December 30, 2022

New updates 

There are no new updates to share this week. Please see below for a recap of published announcements. 


Previous announcements

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.

Get enhanced spam protection through automatic labeling of suspected spam calls in Google Voice
To help protect you from unwanted calls and potentially harmful scams, Google Voice will now show a “suspected spam caller” label on all calls that Google believes to be spam. | Available to all Google Voice customers | Learn more. 

Completed rollouts


The features below completed their rollouts to Rapid Release domains, Scheduled Release domains, or both. Please refer to the original blog post for additional details.


Scheduled Release Domains:

Rapid and Scheduled Release Domains:

For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).




Get enhanced spam protection through automatic labeling of suspected spam calls in Google Voice

What’s changing 

To help protect you from unwanted calls and potentially harmful scams, Google Voice shows a “suspected spam caller” label on all calls that Google believes to be spam. Google makes this determination using the same advanced artificial intelligence that identifies billions of spam calls each month across Google’s calling ecosystem. 


The new labels appear on the incoming call screen and in the user’s call history. Users can either: 
  • Confirm a suspected spam call, which causes future calls from that number to go directly to voicemail and call history entries to be put in the spam folder 
  • Mark a labeled call as not spam, after which the suspected spam label is never displayed for that number again 
Get an alert that an incoming call is suspected spam



Getting started 

  • Admins: There is no admin control for this feature. 
  • End users: Suspected spam labeling appears automatically when the Voice spam filter setting (Settings > Security > Filter spam) is OFF. When spam filtering is ON, all calls that Google identifies as spam are automatically sent to voicemail, and the call entry is put into the spam folder. Visit the Help Center to learn more about blocking calls and messages or marking them as spam. 

Rollout pace 


Availability 

  • Available to all Google Voice customers

Resources 

Google Workspace Updates Weekly Recap – December 23, 2022

New updates 


There are no new updates to share this week. Please see below for a recap of published announcements. 


Previous announcements


The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.


Updated experience for exporting your organization’s data
We’re introducing new capabilities for exporting your organization’s data, giving our customers greater flexibility over managing their organization’s data export needs. | Available to Google Workspace Enterprise Plus, Education Standard, and Education Plus customers only. | Learn more. 


Google Voice Standard customers can assign phone numbers in other Voice countries in their region 
Google Voice customers on the Standard subscription in Canada, Europe and the US can assign phone numbers to any supported country in their region:
  • Customers in Europe can assign phone numbers in supported European countries
  • Customers in Canada and the US can assign phone numbers in both countries
This change gives our customers on the Standard SKU the flexibility to deploy Voice across the different countries they operate in within the same region. | Available for Google Voice Standard customers only. | Learn more.


More filter effects available for Google Meet
Google Workspace users can now access a variety of new filter effects on Google Meet on the web and mobile. These filters, such as loghead, strawberry, and working bunny, can help bring an element of fun to meetings. | Learn more. 


Quickly refine search results in Google Chat with search chips
We’re expanding an existing mobile feature to the web that helps you find exactly what you’re looking for much faster using search chips that filter your search results. | Learn more. 



Completed rollouts


The features below completed their rollouts to Rapid Release domains, Scheduled Release domains, or both. Please refer to the original blog post for additional details.


Rapid Release Domains:


Rapid and Scheduled Release Domains:


For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).


Google Voice Standard customers can assign phone numbers in other Voice countries in their region

What’s changing

Previously Google Voice customers on the Standard subscription could only assign phone numbers in the country of their subscription. Beginning today, Google Voice customers on the Standard subscription in Canada, Europe and the US can assign phone numbers to any supported country in their region:

  • Customers in Europe can assign phone numbers in supported European countries
  • Customers in Canada and the US can assign phone numbers in both countries

This change gives our customers on the Standard SKU the flexibility to deploy Voice across the different countries they operate in within the same region.  Please note, to assign numbers across regions, for example a customer in Europe requiring US phone numbers, you will need to upgrade to Google Voice Premier.

Getting started

  • Admins: Visit the Help Center to learn more about how Voice billing works.
  • End users: There is no end user action required.


Rollout pace

Availability

  • Available for Google Voice Standard customers

Resources

Google Workspace Updates Weekly Recap – December 16, 2022

New updates

Unless otherwise indicated, the features below are fully launched or in the process of rolling out (rollouts should take no more than 15 business days to complete), launching to both Rapid and Scheduled Release at the same time (if not, each stage of rollout should take no more than 15 business days to complete), and available to all Google Workspace and G Suite customers.


Drive approvals available on Android and iOS apps

Google Drive users have had the ability to send an item for approval on the web since 2021. These approvers can comment, approve, or reject a request on a file. Starting this week, Drive approvals are now available on the Drive Android and iOS apps. | Available to Google Workspace Essentials, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, Enterprise Plus, Education Plus, and legacy G Suite Business customers only. | Learn more.


New keyboard shortcuts for Google Sheets on Android

In continuing our mission to provide a top-class user experience on large screen devices, we’re releasing new and updated keyboard shortcut options on Android that better align with the Google Sheets web experience. | View the full list of shortcuts and learn more here. 


Additional functionality for storage management

Adding shared drive storage limits and shared drives IDs are now available as part of the new set of tools for managing storage. Please refer to our original announcement for more information. | Learn more.


Previous announcements

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.


Facet Enhancements for Cloud Search

It’s now easier to configure and use Cloud Search search filters and facets with multiple enhancements to our existing functionalities. With this launch, you can use the Cloud Search Query API to configure new additional capabilities. | Available to Google Cloud Search Customers. | Learn more. 


Easily format and display code in Google Docs

We’ve added a new smart canvas feature that makes this process much easier by enabling you to format and display code in Docs with code blocks. | Available to Google Workspace Business Standard, Business Plus, Enterprise Standard, Enterprise Plus, Education Standard, Education Plus customers and Nonprofits only. | Learn more. 


Email notifications from Google now available in the Alert Center

Admins routinely receive notifications from Google to inform them about important Google Workspace updates. Now when admins receive these notifications, they’ll also be captured in the Alert Center in the admin console. This will help make it easier for admins to stay on top of important communications from Google. | Learn more. 


Enjoy improved call performance with intelligent network switching in Google Voice

To ensure the best call experience, Google Voice now automatically switches ongoing calls between cellular data service and Wi-Fi when it determines that one network type will lead to better call quality. | Learn more.


Expanded language support for captions and translated captions in Google Meet

We’ve expanded language support for standard captions and translated captions in Google Meet. | Standard captions are available for all users. Translated captions are available for meetings organized by Google Workspace Business Standard, Business Plus, Enterprise Starter, Enterprise Standard, Enterprise Plus, Education Plus, and the Teaching and Learning Upgrade customers.| Learn More.


Client-side encryption for Gmail available in beta

We’re expanding customer access to client-side encryption in Gmail on the web. Google Workspace Enterprise Plus, Education Plus, and Education Standard customers are eligible to apply for the beta until January 20th, 2022. | Learn more.


Completed feature rollouts

The features below have finished rolling out to Rapid Release domains, Scheduled Release domains, or both. Please refer to the original blog posts for additional details.


Rapid Release Domains:


Rapid and Scheduled Release Domains:



For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).



Enjoy improved call performance with intelligent network switching in Google Voice

What’s changing 

To ensure the best call experience, Google Voice now automatically switches ongoing calls between cellular data service and Wi-Fi when it determines that one network type will lead to better call quality. Previously, Voice identified the ideal network only at the time the call was placed and did not make any corrections for changes in network performance that might occur during the call. 


Getting started 

  • Admins: There is no admin control for this feature. 
  • End users: There is no end user setting for this feature. 

Rollout pace 

  • This feature is available now for all users. 

Availability 

  • Available to all Google Voice customers

Google Workspace Updates Weekly Recap – October 14, 2022

New updates 


There are no new updates to share this week. Please see below for a recap of published announcements. 


Previous announcements


The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.



In-room meeting participants can now join break out rooms 
When using Google Meet Hardware devices, meeting hosts can now assign conference rooms to breakout rooms. | Available to Google Workspace Essentials, Business Standard, Business Plus, Enterprise Starter, Enterprise Essentials, Enterprise Standard, Enterprise Plus, Education Plus, the Teaching and Learning Upgrade, Frontline, and Nonprofits customers only. | Learn more. 


Transcribe speech during Google Meet calls into a Google Doc 
You can now transcribe a Google Meet video meeting into a Google Doc. The transcribed file is saved in the hosts “Meet Recordings” folder in Google Drive, similar to meeting recordings. | Available to Google Workspace Business Standard, Business Plus, Enterprise Starter, Enterprise Standard, Enterprise Plus, Education Plus, and the Teaching and Learning Upgrade customers only. | Learn more. 


Use SIP Link to link phone numbers from local carriers to Google Voice 
For Google Voice Standard and Premier customers, admins can now connect a Session Initiation Protocol (SIP) trunk with Voice. This allows phone numbers (PSTN services) from local carriers to be used for Google Voice through a secure set of certified Session Border Controllers (SBCs), such as Audiocodes, Cisco, Oracle, and Ribbon. | Available with Voice Standard and Voice Premier licenses only. | Learn more. 


Preview and interact with files using smart chips in Google Sheets 
As an extension of smart canvas, you can now add Google Drive files directly into a Google Sheet as a smart chip. | Learn more. 


Expanding smart chips to include events in Google Sheets 
In addition to the recent announcement of adding files to Google Sheets using smart chips, we're also making it easier for you to quickly insert Calendar events into Sheets. | Learn more. 


Join or start a meeting directly from Jamboard on the web to kickstart collaboration 
We’re expanding interoperability with Google Meet and Jamboard with the option to join or start a meeting directly from Jamboard on the web. This makes it easier for you to seamlessly present your jam and start collaborating. | Learn more. 


Data loss prevention for Google Chat now generally available 
Over the next several weeks, data loss prevention (DLP) rules for Google Chat will become generally available for select Google Workspace editions. Data protection rules for Chat help admins and security experts build a stronger framework around sensitive data to prevent personal or proprietary information from ending up in the wrong hands. | Learn more. 

Improve your visibility in Google Meet video calls
Google Meet can now automatically frame your video before joining a meeting to help ensure equal visibility for all participants. The automatic framing happens only once, so there are no motion distractions that can divert attention from the content of the meeting. | Available to Google Workspace Business Standard, Business Plus, Enterprise Essentials, Enterprise Starter, Enterprise Standard, Enterprise Plus, Education Plus, Education Teaching and Learning Upgrade, and Workspace Individual customers with eligible devices. Also available to Google One subscribers with 2TB or more storage space with eligible devices. | Learn more. 

For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).