Tag Archives: Google Hangouts

Better group chat controls are coming to Google Hangouts

Many organizations use group chats in Google Hangouts to manage projects, plan events, and participate in other chat and collaboration tasks. We're happy to announce that in the coming weeks several features are coming to Google Hangouts to make it more easy and useful to use group chats at work:

Share your group chats with short links

Group chat participants can now share a link to invite others to join the chat. This is particularly useful for onboarding new team members to a project, or to reach everyone in a mailing list. Rather than adding everyone at once, people can opt-in to the group chat.


Search for groups from your Google Hangouts contacts list

In order to make it easier to get to your group chats, you can also easily find your group conversations by searching for the group name or participant name.


Additional controls to manage group chat access

When team members leave a project, it may be necessary to remove them from group chats. Now, anyone who is directly invited to a chat will be able to remove others from the group chat, removing that person’s access to the chat history and notifying the group participants. Only by being directly invited back by someone already in the group, can the former member rejoin the chat.

Note for Administrators

These Google Hangouts changes to group chats will continue to follow the administrative controls you’ve set in the Admin console. You can learn more in this Help Center article.

Link sharing and removing from groups on Google Hangouts is now available on all platforms. Group search is already available on Android and will be coming to iOS soon. Finally, we’re looking at additional ways to make group conversations even better in the future, so please stay tuned.


Launch Details
Release track:
Launching to both Rapid release and Scheduled release

Rollout pace:
Gradual rollout (potentially longer than 3 days for feature visibility)

Impact:
All end users

Action:
Change management suggested/FYI


More Information
Help Center: Start a group Hangout
Help Center: Administrator settings


Note: all launches are applicable to all Google Apps editions unless otherwise noted

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Top UK CIO explains how to create a 5-star digital hotel experience

Posted by Chris Hewertson, CTO of glh

Editor's note: Today’s post is from Chris Hewertson, CTO of glh, the largest owner-operator hotel company in London with over 5,000 rooms throughout London as well as two locations in Malaysia. Chris was recently named “disruptive player in the crowded hotels market” in the CIO top 100 list. Here, he shares his secrets to success.

In 2013, we launched the world’s fastest hotel wi-fi and put our focus on digital. We had big ideas to transform our business, and we knew we couldn’t do it alone.

We’re always looking for new and innovative technology solutions that can help us deliver the best guest-centred experience in hospitality. Hosted services and real-time responses are becoming more and more of a basic customer expectation in other industries so we thought, why not hotels? We worked with implementation partner Cloudreach to adopt Google Apps as our fully integrated, enterprise-wide cloud collaboration and storage solution.

Let product enthusiasts within your teams help usher a smooth adoption

With over 33 hotels, more than 1000 users and nearly 4 million files, how were we going to move everything and everyone onto Google Apps for Work? The answer was obvious – Jedis.

Well, not Jedis exactly, but pretty close. Our nominated Google Guides were a group of 65 champions across all our locations and departments – from night managers to head housekeepers – who helped kick-start our Google Apps for Work adoption. Their support and enthusiasm for the tools meant we could truly bring Google Apps for Work into every part of our business.

Not only did they help us cut down old and unused data as part of the migration process (we have now almost halved our original 3 million files), they encouraged everyone to use the tools for creative solutions. This is a great example of how a user led change approach can lead to high levels of engagement and adoption while minimising the need for a traditional data migration.

Find creative ways to use new tools to improve customer experience

At glh, we take guest complaints seriously and try to accommodate each request as much as we can. At our biggest hotel, room moves and changes happen daily. Guests move rooms to be closer to their travelling party, away from their boss (yes, really) or even to avoid odd numbers.

Before Google, this would cause major disruption across a number of teams from Housekeeping to Concierge. Now, all teams can see and edit real-time room changes in Sheets, and housekeepers can even use it on their mobiles. As a result, we’ve significantly minimized delays, confusion and complaints.

From internal invites to office polls, Forms has been a welcome addition to the working lives of all of us at glh. Now we have a form that allows staff to check out a guest from anywhere in the hotel in seconds. No more printed paper that was popped into a box at reception.


Invest big savings from new technology tools into workplace improvements

Trans-atlantic Hangout conversations have led to a 42% reduction in conference call charges. Hourly printouts of various logs and reports of over 1,000 pages are now shareable digital Docs that are securely stored on Drive. The logs are updated in real time and available on any device.

It’s just over a year since we introduced Google Apps for Work, and in that time we’ve made so many apps-based ideas a reality – like our Manager of the Month initiative, where everyone votes using a Form.

Our Google Guides, who were so central to our training and awareness a year ago, are still coming up with new suggestions all the time – it’s amazing how creative people can be.

Azavea’s socially-minded employees work collaboratively together using Chrome devices

Posted by Robert Cheetham, Founder and CEO, Azavea


Editor's note: Today we hear from Robert Cheetham, founder and CEO of Philadelphia-based geospatial web software and analysis firm Azavea. Read about how Azavea has relied on Google for Work tools for more than eight years and recently started using Chromebox for meetings and Chromebooks so employees can work together from anywhere.

When I founded Azavea in 2000, I dreamed of creating a great work environment focused on driving social impact by applying geospatial technology. We're a certified B Corporation, and our mission-driven work includes climate change, elections, public safety, transit, water infrastructure and natural resources. Inspired by my first job working for a local government agency in Japan, where cubicles don’t exist, I designed our workspace to have an open layout, long before it became popular in contemporary offices. Today, we rely on Google Apps, Chromebooks and Chromebox for meetings to support this collaborative environment and help us work closely together on our software and data analytics projects.

In the early years, when Azavea only had a handful of employees, we installed basic workplace software from a CD-ROM and had limited server space. When we outgrew our email system in 2008, we chose Gmail. Our employees quickly started using Google Calendar, Docs, Hangouts and Sheets because they integrate so closely with Gmail. These tools helped us work effectively together on projects, so it was a natural next step.

In 2012, our software developers started asking for supplementary computers to let them work from home, when traveling for client meetings or even in the office kitchen. We looked into tablets, but they were expensive and didn’t have fully functional keyboards. As longtime Google users, our Operations team investigated options from Google.

Chromebooks are fast, affordable, secure and remarkably powerful, so we started offering them as supplementary devices for people who wanted more mobility. Our colleagues can easily switch between their main workstations and portable Chromebooks, and the long-lasting battery makes them the perfect companion for frequent travelers, office roamers and remote employees. I typically travel for a week each month myself, so I use my Chromebook on long flights as well as meetings and conferences where there may not be convenient power. It typically lasts more than nine hours, while a laptop only lasts two or three.

The company now has more than fifty people, and when we moved to a new office a few months ago, we needed a videoconferencing solution for a dozen new meeting rooms, we once again turned to Google and picked Chromebox for meetings. Like the other Google products we use, Chromebox is affordable, easy to install and integrates with our existing workplace software, like Hangouts and Calendar. Anyone can quickly set up and join a meeting. As a small firm, this ease of use is critical for us — we don’t have a team of dedicated IT staff, so we don’t have capacity to constantly deal with technical difficulties or high-maintenance updates.

I wanted to start a company that felt like a community and made an impact. Over the past several years, Google has significantly enhanced our company’s operations because their products simply work and easily scale as the company has grown. Our teams are able to work effectively together, no matter where we are.

Google Apps and gaming help Melexis keep a fast-growing global team together

Posted by Koen Bosmans, Senior System Administrator/Service Desk Team Lead, Tessenderlo, Belgium

Editor's note: Today we hear from Koen Bosmans, Senior Systems Administrator at Melexis, a microelectronics supplier based in Tessenderlo, Belgium. One of the world’s top producers of sensors and microchips for the automotive industry, Melexis is expanding into new industries, with great success. Spread across 11 offices in nine countries, read how this truly global company uses Google Apps for Work to build its international team.
There’s a good chance you’ve used one of our products without realising it. The sophisticated microchips we make are in everything from children’s ear thermometers, to airbags, to smartphones, to drones. And as the demand for microelectronics has grown, so has our business: Melexis shares are worth 20 times more now than when I started working here in 1999, and today we employ 1,200 staff worldwide in Belgium, Bulgaria, France, Germany, Switzerland, China, Malaysia, the Ukraine and the US. As early as 2010, we could see that this rapid expansion might lead to “silo thinking” that prevents outstanding engineers in different countries from working together effectively in a global team. That’s why Melexis management asked me to research alternatives to the open-source software we were using.
I ranked five IT solutions on 25 criteria — including web accessibility, document sharing and OS compatibility — and Google Apps for Work came out on top. We bought 500 accounts and got ready to deploy them over 13 weeks. But after the first fortnight, I realised that Google Apps training was so straightforward I could ask a student working in my department to do it. He travelled the world for three months and trained the entire company.

Google Apps improves staff satisfaction with their work environment and rewards teamwork. In the first quarter after we switched to Gmail, the number of complaints about email dropped by 65%. No more spam or slow webmail, and Calendar has ended confusion over meeting room bookings. Expansion is much easier, too; instead of having to install servers and data lines in every new office, all we need is an internet connection. Plus, we can expand without asking engineers to relocate, since as part of a virtual team, they can talk to colleagues anywhere in the world over Hangouts while working together on a shared document in Sheets. And wherever we are, Drive saves time by letting colleagues work simultaneously on single documents — whether it’s our R&D teams collecting test data in Sheets, or the IT team preparing a presentation on Slides for our monthly meeting.

Through my experience using Google Apps within our IT team, I understand how something as simple as face-to-face contact through Hangouts can make a team so much stronger. My IT Service Desk team is made up of eight people split over six locations, and we meet every two days on Hangouts to discuss work. I noticed that seeing each other so often created a relaxed and friendly dynamic that made it easier to share advice and help each other.

At Melexis, we don’t just work hard, we play hard, too. Fun is part of our DNA, and three years ago, we invited everyone to take part in an international computer game LAN party. We’ve been doing it every year since, and it’s always a great opportunity to get to know each other across different locations.
Google Apps makes these international LAN parties possible. Staff use Forms to sign up for some of the four or five games we’ll be playing in competition, and we organise times and equipment through a community on Google+. Presentations on Slides explain what we’re doing, and we use Sheets to keep score.
The party starts at 6pm on a Friday. In each office, staff decorate a room, put on fancy dress, and set up a Hangout between all the offices, even our senior leaders get dressed up and take part! Projection screens, microphones and speakers let the offices communicate with each other while the organisers announce gaming fixtures. Our scoreboard is in Sheets, which automatically updates its graphs with all the new information from every match.
In the first year, we had 120 participants, and that number’s been going up every year since. We’ve even given out best-dressed awards for themes from Halloween to superheroes.
Now, when I travel between our offices in different countries, staff walk up to tell me how good the LAN parties are for the company and morale. But there’s no question that combining our talents and pulling together through technology, wherever we are, lies at the heart of our global success.

Bartle Bogle Hegarty takes good ideas global with Google Apps for Work

Posted by Andy Coppin, Operations Director at Bartle Bogle Hegarty

Editor's note: Today we hear from Andy Coppin, Operations Director at Bartle Bogle Hegarty, a global advertising agency based in London. Founded in 1982, BBH has twice won Agency of the Year at the Cannes Lions International Advertising Festival with groundbreaking campaigns for clients including Audi, British Airways, Tesco and Unilever. With offices in London, Los Angeles, New York, Shanghai, Singapore, Mumbai and Stockholm, read how the BBH team uses Google Apps for Work to enhance its global network.

A good idea can cross borders. That’s one reason why we have just one office in each global region, instead of one office in each country like most of our competitors. It keeps campaigns focused and recognises that our adventurous staff see travel as a perk, rather than a chore. So when we overhauled our IT system in 2010, we needed a system that enabled both close international collaboration and great mobility. Google Apps for Work opened up far-reaching creative possibilities that change the way we work.

Mobility we need with lower cost, more dependable tools


Google Apps is ideal for flexible and mobile working. Gmail and Calendar are web-based, so client-facing teams are never out of touch as they travel to meetings abroad. Previously, remotely connecting to our old servers could only be done with an unreliable VPN. It proved to be an expensive liability with a tendency to fail. Drive is not only cheaper, it’s also dependable. The instant messaging function on Hangouts is perfect for teams on the road. Chromebox for meetings has become so powerful and easy to use that it’s entirely superseded the separate video conferencing system we installed five years ago.

Managing IT and administrative controls internally, for faster troubleshooting


The simple administrative interface and modular design of Google Apps for Work means we can solve IT problems internally instead of spending on external support. My colleague Will Triantos, our Global Google Technical Lead, not only administers the entire platform for 1,000 staff in eight offices, he’s also constantly creating new ways of using Google Apps to improve work at BBH. Fast, friendly and comprehensive support from Cloud Technology Solutions (CTS) means all the advice we need is always on-hand. With their support, we migrated our entire Stockholm office to Google Apps in less than a week.

Fostering a culture of creative IT, sharing and efficiency


Using Sites, Drive and Google APIs, Will has created a much-improved new intranet. While our previous intranet was based on servers around the world that cost us £20,000 a year to license, the new intranet is entirely cloud-based, so we don’t pay to maintain our own hardware. Because it uses Sheets to present our global company directory, we can always be confident we have up-to-date contact details for all our offices. With its connections to Drive, we can upload documents like historical advertising pitches in a few seconds, instead of in ten to thirty minutes. And because any of our staff can upload, rather than just one administrator in London, each office can share news and holiday information specific to them. Teams anywhere can access their local Google+ communities or submit Forms to make catering requests from kitchen staff, and users access the intranet with their Google Account single sign on, too, so their Gmail, Calendar and Drive is embedded and only a click away.

Most IT FAQs are answered on our intranet, so Will is free to find other applications for Google Apps. To take a simple example, before new BBH staff arrive at the office, they fill in a Form on Sites that connects to a Sheet in HR, so we have all their details in advance. And at the building entrance they sign-in to a Form on a tablet that emails reception, so the right person can be there to meet them. Small things like that add up, make a great impression and prove that cutting admin in one area frees creative thinking elsewhere.

After busy M&A activity, AOL unifies with Google Apps

Posted by Steve Coulbourne, Technical Director, AOL

Editor's note: Today we hear from Steve Coulbourne, technical director at AOL, a global digital media and technology company focused on “Culture and Code.”

I’ve been part of the AOL team for more than 15 years. In that time I’ve seen the technology we use evolve immensely. When I first started, the company had standard desktops and a legacy IT system. Since then, we’ve shifted from clunky hardware and software to “lightweight enterprise” — prioritizing convenient, immediate access and ease of use.

Our CEO, Tim Armstrong, believes that if you keep doing things the same way, you’ll continue to get the same results. We take this philosophy seriously when it comes to our technology. Our global Chief Technology Officer, William Pence, provided clear vision for modern, cloud-based, and forward looking technologies, which propelled our investment and focus in this space. When we decided to start using Google Apps, we were most interested in unifying and improving how we work together across teams — especially between AOL’s different entities.

In recent years, we’ve completed many acquisitions (think Huffington Post, TechCrunch, and the integration of Verizon’s Digital Media Services to name a few). Having Google Apps during the period of potential confusion and chaos has helped us perform due diligence activities even quicker.

We started exploring Google Apps in 2010 and chose it over Office 365 because Microsoft required us to staff a whole team to manage SharePoint and its infrastructure. We also realized that adoption of Google Apps would be easier and more cost effective because of Google’s reputation for ease of use and the familiarity many of our employees already had with its tools.

Over the course of six months, we unified 13 domains into one with help from a third-party integrator to move from Microsoft Exchange to Google. From a set-up perspective, it took about two to three weeks to get everyone up and running with local peer (i.e., collaboration champions) and IT helpdesk support. Employees immediately started sharing their favorite Apps “hacks” with colleagues (for example, we use Google Forms for invite submissions, which alerts employees when events are filled and creates a culture of excitement and inclusion).

As a result, we were able to decommission 18 of our 22 globally distributed Messaging servers (more than 80 percent), eliminating 130 terabytes (TB) of drive space needs. We’re also migrating on-premise file shares into Google Apps, which will allow us to reallocate another 120 TB of file storage.

I led the initiative for company-wide adoption of Google Drive, Docs and Hangouts, and the entire company has been fully migrated since February 2015. With recent acquisitions, we've quickly integrated our collaboration tools to maintain focus on business value and production.

In terms of security (such as granting and denying access to data as needed), we’ve reduced costs. When you’re working in the cloud, there’s no need to bring on a third-party vendor to ensure data is secure. Moving away from premise-based solutions has provided us the flexibility to decrease our acquisition integration timeline from a messaging and collaboration perspective. We’re now able to offer the services of companies we acquire the same day that a deal is signed.

In certain instances, the collaboration capabilities of Google Apps enabled quicker time to market for our products. For example, the content and assets for each morning’s AOL homepage is queued up in real time on Drive. Also, our Business Communications team can edit articles at the same time — greatly reducing time to publication.

With multiple brands under the AOL umbrella, Apps also allows us to be more transparent and give everyone access to files and documents. With Apps, our employees are productive from anywhere — whether it’s on AOL’s campus or on the network — and connected as a unified team.

How Mimeo moves fast as a global company using Google Apps

Posted by Doug Bohaboy, VP of Marketing, Mimeo

Editor's note: Today we hear from Doug Bohaboy of Mimeo, a content distribution and digital printing company based in New York City. Learn how Google Apps helped Mimeo deliver at breakneck speed while keeping its employees connected.

When I first started at Mimeo, a content distribution and digital printing company, in 2005, we had fewer than 100 employees. I could stand up and talk to anyone in our New York office. I knew everyone.

Today, we have over 800 employees in six locations, including four international offices in the UK, Germany, India and China. Our New York office had ballooned to multiple floors. That’s why we turned to Google Apps to keep our distributed workforce productive, efficient and competitive in an evolving market. Google Hangouts, Google Docs and Google Calendar keep us organized and coordinated across multiple time zones.

To compete with other online suppliers, we need to move fast and fulfill orders quickly. Customers can place an order for a complex printed document on our website at 10 p.m. EST and expect it to be fulfilled and delivered the next day. This means people at our New York headquarters need to communicate rapidly with our global manufacturing facilities. With Hangouts, our teams can video or text chat instantly from any device, whether it’s a desktop computer or mobile phone, at any time of day or night.

We made the switch to Google Apps from Microsoft Exchange in 2010 to give people tools to work more closely together — without wasting time on IT issues. Before 2010, our IT team had to deal with issues that didn’t add value to the company, like scheduled server maintenance and helping employees fix email problems. These minor issues added up to 1,000 hours each year. Now, our IT team spends 100-200 hours a year addressing minor issues — equating to huge financial and time savings.

Google Apps, and particularly Docs, increases our efficiency. Today we create about 90 percent of our documents using Docs. Employees often collaboratively edit documents together when they’re sitting across the room from each other. Docs also makes meetings more efficient by giving us the ability to take shared notes and assign owners. The whole team doesn’t need to be in every meeting — we can tag team members who need to share their input on one small section, and they can contribute on their own time.

With offices in the UK, Germany, China and India, we use Hangouts to collaborate more meaningfully with more face-to-face time. The ease of meeting person to person also helps us appreciate the cultural diversity of our team, which contributes to our open culture that embraces diverse ideas and paths to problem solving. Whether from Memphis or Berlin, any of us could easily hop on a video chat in Hangouts while also having access to intuitive tools, making training new employees from any location seamless.

As companies like ours grow increasingly global, Google Apps is helping to create more mobile, flexible work environments. Our biggest goal is to do more for our customers while keeping our employees in sync by making Mimeo a great place to work. We know that our customers depend on Mimeo for fast, reliable service that consistently exceeds their expectations. Google Apps helps our employees make the most of their time and creativity, ensuring we retain the competitive advantage that’s made us a globally recognized company.


How oil and gas company Imaginea Energy built a productivity pipeline

Posted by Greg Bennett, Imaginea

Editor's note: Today we hear from Greg Bennett of Imaginea Energy, an oil and gas company based in Calgary, Alberta Canada. Learn how Google Apps helps Imaginea defy industry stereotypes as they work to produce energy sustainably, securely and profitably.

At Imaginea Energy, our vision is an Oil and Gas industry that is much better for the Planet, and for People, and for Profits. This vision is reflected in our culture, the mindsets of our people as well as in our organizational model. Together, our organizational model and culture promote curiosity, teamwork and 10X thinking — values that affect everything from our team-driven project pitches, to idea generation to the tools that are integral to creating solutions that match our aspirations, like Google Apps for Work.

We switched from our previous platform because our legacy storage, productivity and email tools didn’t reflect our open and transparent culture or our vision of the future. The closed IT environment made it difficult to collaborate together beyond very small teams: file-sharing was non-existent, which created insane revision situations and confusion about document version control. Google Drive changes all of that. We've migrated nearly 260,000 files to Drive, all of which can be accessed from anywhere, on any device, without deploying a rigid shared drive structure.

Google Docs, Sheets, Slides and Forms have absolutely transformed how we work together. With real-time editing, commenting and data collection, we can quickly share ideas and insights and rapidly move work forward together. At a recent meeting we had over 30 people generate 20 pages of new ideas in under two hours. Seamless collaboration and rapid ideation like this simply wasn’t possible before.

Google Apps for Work combined with our flexible working environment provide maximum autonomy, which our employees leverage to increase their productivity both in and out of the office. Visit our headquarters on a Friday and you might find up to 40% of our people foregoing their commute in favour of working from home (or a coffee shop, or a park). This flexibility really works for our company and our team.

With access to information online or offline, the ability to work remotely extends to the vast 30,000 km2 of rolling prairie that our operations cover. Operators can capture data even without internet access. Once they re-connect, all of their offline work is instantly synced, eliminating redundant data-entry and confusion.

Our ability to work from anywhere has been further enhanced by using Google Hangouts. Whether a field operator is at one of our 600+ active wells or a team member is running a training presentation from 7,000 kms away in Europe, Hangouts connects our people face-to-face. Our field staff have cut down on the 500 km round trip visits to headquarters — now they can spend more time on-site, and less time driving by communicating and holding meeting via Hangouts. Reducing driving time increases the safety of our team, and also reduces our environmental footprint and operating costs.

Not only has switching to Google Apps saved us significant time, it will also reduce our IT spend. By mid-2016, we’ll have saved over 50 percent on IT maintenance, money that can be redeployed to develop solutions to business problems and maximising our team’s capabilities.

Google Apps gives us the security we need without compromising information flow or flexibility. The Admin console lets us customize mobile device management and quickly respond to changing security events. On a recent trip to Paris, a company device was stolen on the subway. Within 12 minutes, access credentials were changed and our data was secured. This security extends behind the scenes to every part of Google Apps. We may never have world-leading security experts on our staff, but luckily we don’t have to: Google does. Having trust in our tools, combined with the trust we invest in our employees, means we can focus on creating value without obsessing over security.

At Imaginea, we defy industry stereotypes by focusing on Planet, People and Profit together. When you set out to reimagine an industry like oil and gas, achieving that vision is only possible with the right people and the right tools. With Google Apps, we’ve set course to truly transform our business and the energy industry.

Creative entertainment provider Paint Nite uses Google Apps to create a flexible workplace

Posted by Jeffrey Rennie, Development Programs Engineer

Editor's note: oday we hear from Courtney Osgood of Paint Nite, a Boston-based events company that offers consumers a creative social experience at local bars. Learn how Google Apps helps Paint Nite maintain its close-knit company culture and keep teams connected no matter where they work.

Paint Nite offers a different kind of nightlife experience. Guided by a local artist, our customers spend a few hours sipping cocktails and painting at a local bar.
Working together to create something great is in our DNA, which is why we’ve used Google Apps since the company was founded in 2012.

As we’ve grown, Google Apps has helped us maintain our tight-knit culture while successfully scaling our business. In the past year, we’ve added more than 950 cities and towns that are now hosting Paint Nite events, and more than doubled our employees at headquarters from 40 to 100+.

Work-life balance is a big priority at Paint Nite. Our founders recognize that everyone has commitments outside of work, whether it’s spending time with family, pursuing a hobby or volunteering. Paint Nite offers unlimited vacation time and allows employees to work from home any time. Tools like Google Apps help our employees take advantage of this policy. Teams use Google Hangouts to chat about projects throughout the day, whether they’re at the office, at home or working from a coffee shop. We use Hangouts for our weekly all-staff meeting so all employees can join from anywhere and feel like they’re in the same room.

Google Apps helps teams stay organized, which is important given how quickly the company is growing. Our employees love using Google Calendar, which makes it easy to schedule meetings with colleagues who are working remotely. Calendar also lets us book conference rooms in advance, which is a small but critical feature for a rapidly growing company with limited meeting space.

Google Apps also saves us time. Our data analytics team, for example, uses Google Forms to manage dozens of data requests each day. At Paint Nite, we rely on our data to make decisions or share information — a digital marketing manager needs to know how many cities we operate in for a new advertisement, or our communications team wants to share year-over-year growth figures with the local newspaper. Before they started using Forms, our analysts spent hours each week sorting through requests manually. It was an inefficient and frustrating process. Now, if anyone at Paint Nite needs company data, he or she can submit a request using Google Forms.

As we continue to scale from a local startup to a international brand, it’s crucial that our teams stay connected, whether people are working from our main office, at home or on the road. Google Apps helps us do this while maintaining the close-knit, flexible work environment we've grown to love.



Shoes of Prey embraces a “design your own” experience for bespoke shoes and workplace technology

Posted Mike Knapp, Co-Founder and Co-CEO of Shoes of Prey

Editor's note: Today’s guest post is by Mike Knapp, Co-founder and Co-CEO of Shoes of Prey. Shoes of Prey creates handmade, bespoke women’s shoes designed by the customer.
Like a lot of tech companies these days, Shoes of Prey started as an exchange of ideas between a few friends — in my case, casual discussion with longtime friends from college, Michael and Jodie Fox. That day, a little magic happened for us when we landed on an idea that would spark interest for customers around the world — an online platform built to inspire creativity and truly honor individual expression. Shoes of Prey allows customers to design their own made-to-order shoes from anywhere via our online store, as long as they have Wi-Fi access.

The flexibility and freedom to be as creative with our personal expression as we choose is at the core of what we offer to customers, and we want the same from our workplace technology. We use cloud-based tools like Google Apps that allow employees to work how they want, from wherever they please.

Sharing information is particularly crucial now that we’re a global team with offices in the U.S., the Philippines, Australia, Japan and China. We save thousands of dollars we’d otherwise spend on travel by meeting face-to-face over Google Hangouts and working simultaneously in shared Google Docs.

Being able to write a document with people in three different offices at the same time is incredibly powerful. We compile our weekly global newsletter in a single shared Doc. Each team contributes its updates when ready, and there’s no need for multiple meetings and back-and-forth email attachments. Most teams share their weekly meeting notes in Docs as well.

We also use Google Sheets to manage financial budgeting across teams and have a singled shared master Sheet to track monthly expenses and cash flow. Each team updates its expenses in a designated Sheet and then the team lead or manager updates the master, which is access-controlled.

With Google Apps, we can maintain a highly collaborative culture and keep our data secure. Thanks to sophisticated sharing settings in Docs, we’re able to share customer and employee information only with intended recipients, grant specific permissions and adjust who has access even after sharing a link. We know that we have Google’s security experts watching out for us, which gives us peace of mind.

We’ve grown our company using Google Apps from day one, and I can’t imagine working any other way. Once you've worked this way, there’s no other way to work. And we’ve saved thousands of dollars by not having to hire people to manage servers or perform software updates, as these are automated with Google. Google Apps keeps our talented workforce from getting bogged down with outdated or mundane processes so that it can continue to create the best experience — and shoes — for our customers.