Trusted domains for Chat allows you to limit external chat to only users in domains that you trust. Previously, you could only choose to allow external Chat or not. Now, you may choose to limit external chat to people in trusted domains for your entire organization, or set different policies for different OUs.
Why it’s important
Trusted domains for Chat gives admins more fine grained control over external chat in their organization. This can help the right users communicate with the stakeholders they need to work with, while helping to prevent inappropriate or undesired external chats.
Trusted domains only allows communication with domain managed accounts in those domains. Email verified consumer accounts will not be trusted.
- Admins: Admins can enable trusted domains from the chat admin settings page. Apps > Google Workspace > Settings for Google Chat and classic Hangouts. Visit the Help Center to learn more about turning on external chat options and allowing external sharing with only trusted domains.
- End users: There is no end user setting for this feature.
- Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility starting on August 18)
- Available to [Google Workspace Essentials, Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, Enterprise Plus, Education Fundamentals, Education Plus, Frontline, and Nonprofits, as well as G Suite Basic and Business customers