Helping European small businesses grow and succeed

Today marks the beginning of the European SME week, a time to recognize the contribution that millions of small and medium-sized businesses make to Europe’s economy, as well as an opportunity to explore how they can be supported to continue to grow and thrive.

This time of year is especially critical for small businesses. Shoppers really care about supporting their local communities, with 56% of holiday shoppers in Europe, the Middle East and Africa saying they will intentionally shop more at local small businesses this festive season.

Small businesses are the key to recovery from the pandemic, and our digital tools have helped them sustain their business through lockdowns and enable new jobs, growth and exports. That’s why we rapidly adapted products to improve support and provided training to help them make the most of digital technology. Supporting small businesses is a group effort, though — and the right skills and tools need to be underpinned by the right policies.


Providing helpful tools to connect with customers

The past year and a half has underlined the importance of technology in all parts of life — and small businesses are no exception. Research has found that small businesses in Europe with a sophisticated use of digital tools were able to build a ‘digital safety net’ during the pandemic, resulting in 80% better sales and 60% better revenue.

One example of this is the German company, das schöne leben. Opened in 2016, the store specializes in exceptional food and designer products for everyday living. When the pandemic hit, the founders of the store started advertising online alongside their in-store sales, and set up a Business Profile on Google Search and Maps to help existing and potential customers find them. Das schöne leben now has customers of all ages throughout Germany and has tripled their direct online orders with their first in-house search campaign.

A smiling picture of Manon Weßels, the owner of das schöne leben

Manon Weßels, owner of das schöne leben

Particularly for smaller businesses, Google Ads is the key for visibility and findability online. We would never have reached so many suitable new customers without the advertisements. Manon Weßels
Owner, das schöne leben

The example of das schöne leben and countless others show that online ads help businesses of all sizes find audiences they otherwise may lack access to, help them enter new markets and help build brand awareness.

At Google, we continue to innovate and invest in making all our products and tools more helpful — launching more than 200 features since March 2020 to help businesses connect with their customers in this shifting landscape.

We're also making it even easier for small businesses to manage their presence and connect with customers online. Businesses in Europe can now easily claim and verify their Business Profile directly on Google Search or the Google Maps app, and respond to messages directly from Search. Having more complete information online can have a huge impact for businesses: in Germany, for example, complete Business Profiles receive an average of over five times more calls compared to an incomplete profile. Moving forward, we recommend small businesses manage their profiles directly on Search or Maps. To keep things simple, “Google My Business” is being renamed “Google Business Profile.”


Ensuring that SMBs have the skills to get ahead

We know that providing the right tools is only helpful if businesses are able to use them. To make the most of the digital opportunities available to them, business owners need the right skills. Research has found that 22% of small business owners feel they lack the skills and knowledge to increase their use of digital tools.

Today, we are delighted to kick off our first-ever ‘Google.org Skills Week’ to help support select nonprofits mentoring thousands of underserved small business owners in Europe through scaled tech solutions. As a recent study highlights, medium, small and micro-enterprises — especially those led by women, young people, ethnic minorities, and migrants — were significantly impacted by COVID-19 with 70-80% facing major financial difficulties.

During this week, Google volunteers and product experts will share their skills and best practices through workshops, design sprints and 1:1 mentorship, to help educate select nonprofits that provide mentorship to underserved SMB owners. This week of training touches on many different skills including product management, design, marketing and AdGrants, Artificial Intelligence, YouTube, impact measurement, and aims to better equip the nonprofits to help small businesses improve their online presence.

We have seen how powerful these skills can be in helping to grow and scale businesses across Europe.

For Andrea Li Puma, the owner of the food truck Pastammore based in Bucharest, access to digital skills was essential to reach new customers and grow his business. The pandemic meant that Andrea had to take his food business online and pivot to deliver Pastammore’s homemade pasta directly to consumers at home. With support from Google.org-funded nonprofit Digital Nation, Andrea was able to develop an online marketing strategy, optimize his website, and launch new advertising campaigns that helped Pastammore survive through the tough period and even grow with sales increase by 15%.

A picture of Andrea Li Puma, the owner of the food truck Pastammore based in Bucharest, in a white coat in front of his truck

Andrea Li Puma, owner of food truck Pastammore in Bucharest

Since 2015, over 18 million people across Europe, the Middle East and Africa have participated in our Grow with Google training, resulting in more than four million people getting a new job, growing their career or growing their business*.

To make sure our programs best help tackle the barriers to digital success, we developed partnerships with training experts, public agencies and policy makers. For example, in France we collaborate with FFAC — French Association of Local Stores — in supporting 30,000 local shop owners everywhere in France in their digital transition.


A more inclusive economic recovery

The pandemic has been disruptive and small businesses have been at the sharp end of this change. While challenging, this past year and a half has also underlined how resilient small businesses can thrive through partnership, openness and innovation. Europe has a great opportunity to build a digital, inclusive, and sustainable recovery that works for everyone. We are excited to play our part in this.


*Analysis by Google based on internal data and a survey by Ipsos from Sep 2016 to Sep 2021 amongst EMEA residents trained via Digital Workshop.

Helping European small businesses grow and succeed

Today marks the beginning of the European SME week, a time to recognize the contribution that millions of small and medium-sized businesses make to Europe’s economy, as well as an opportunity to explore how they can be supported to continue to grow and thrive.

This time of year is especially critical for small businesses. Shoppers really care about supporting their local communities, with 56% of holiday shoppers in Europe, the Middle East and Africa saying they will intentionally shop more at local small businesses this festive season.

Small businesses are the key to recovery from the pandemic, and our digital tools have helped them sustain their business through lockdowns and enable new jobs, growth and exports. That’s why we rapidly adapted products to improve support and provided training to help them make the most of digital technology. Supporting small businesses is a group effort, though — and the right skills and tools need to be underpinned by the right policies.


Providing helpful tools to connect with customers

The past year and a half has underlined the importance of technology in all parts of life — and small businesses are no exception. Research has found that small businesses in Europe with a sophisticated use of digital tools were able to build a ‘digital safety net’ during the pandemic, resulting in 80% better sales and 60% better revenue.

One example of this is the German company, das schöne leben. Opened in 2016, the store specializes in exceptional food and designer products for everyday living. When the pandemic hit, the founders of the store started advertising online alongside their in-store sales, and set up a Business Profile on Google Search and Maps to help existing and potential customers find them. Das schöne leben now has customers of all ages throughout Germany and has tripled their direct online orders with their first in-house search campaign.

A smiling picture of Manon Weßels, the owner of das schöne leben

Manon Weßels, owner of das schöne leben

Particularly for smaller businesses, Google Ads is the key for visibility and findability online. We would never have reached so many suitable new customers without the advertisements. Manon Weßels
Owner, das schöne leben

The example of das schöne leben and countless others show that online ads help businesses of all sizes find audiences they otherwise may lack access to, help them enter new markets and help build brand awareness.

At Google, we continue to innovate and invest in making all our products and tools more helpful — launching more than 200 features since March 2020 to help businesses connect with their customers in this shifting landscape.

We're also making it even easier for small businesses to manage their presence and connect with customers online. Businesses in Europe can now easily claim and verify their Business Profile directly on Google Search or the Google Maps app, and respond to messages directly from Search. Having more complete information online can have a huge impact for businesses: in Germany, for example, complete Business Profiles receive an average of over five times more calls compared to an incomplete profile. Moving forward, we recommend small businesses manage their profiles directly on Search or Maps. To keep things simple, “Google My Business” is being renamed “Google Business Profile.”


Ensuring that SMBs have the skills to get ahead

We know that providing the right tools is only helpful if businesses are able to use them. To make the most of the digital opportunities available to them, business owners need the right skills. Research has found that 22% of small business owners feel they lack the skills and knowledge to increase their use of digital tools.

Today, we are delighted to kick off our first-ever ‘Google.org Skills Week’ to help support select nonprofits mentoring thousands of underserved small business owners in Europe through scaled tech solutions. As a recent study highlights, medium, small and micro-enterprises — especially those led by women, young people, ethnic minorities, and migrants — were significantly impacted by COVID-19 with 70-80% facing major financial difficulties.

During this week, Google volunteers and product experts will share their skills and best practices through workshops, design sprints and 1:1 mentorship, to help educate select nonprofits that provide mentorship to underserved SMB owners. This week of training touches on many different skills including product management, design, marketing and AdGrants, Artificial Intelligence, YouTube, impact measurement, and aims to better equip the nonprofits to help small businesses improve their online presence.

We have seen how powerful these skills can be in helping to grow and scale businesses across Europe.

For Andrea Li Puma, the owner of the food truck Pastammore based in Bucharest, access to digital skills was essential to reach new customers and grow his business. The pandemic meant that Andrea had to take his food business online and pivot to deliver Pastammore’s homemade pasta directly to consumers at home. With support from Google.org-funded nonprofit Digital Nation, Andrea was able to develop an online marketing strategy, optimize his website, and launch new advertising campaigns that helped Pastammore survive through the tough period and even grow with sales increase by 15%.

A picture of Andrea Li Puma, the owner of the food truck Pastammore based in Bucharest, in a white coat in front of his truck

Andrea Li Puma, owner of food truck Pastammore in Bucharest

Since 2015, over 18 million people across Europe, the Middle East and Africa have participated in our Grow with Google training, resulting in more than four million people getting a new job, growing their career or growing their business*.

To make sure our programs best help tackle the barriers to digital success, we developed partnerships with training experts, public agencies and policy makers. For example, in France we collaborate with FFAC — French Association of Local Stores — in supporting 30,000 local shop owners everywhere in France in their digital transition.


A more inclusive economic recovery

The pandemic has been disruptive and small businesses have been at the sharp end of this change. While challenging, this past year and a half has also underlined how resilient small businesses can thrive through partnership, openness and innovation. Europe has a great opportunity to build a digital, inclusive, and sustainable recovery that works for everyone. We are excited to play our part in this.


*Analysis by Google based on internal data and a survey by Ipsos from Sep 2016 to Sep 2021 amongst EMEA residents trained via Digital Workshop.

Chrome for Android Update

Hi, everyone! We've just released Chrome 96 (96.0.4664.45) for Android: it'll become available on Google Play over the next few days.

This release includes stability and performance improvements. You can see a full list of the changes in the Git log. If you find a new issue, please let us know by filing a bug.

Ben Mason
Google Chrome

Cómo estamos elevando la comunidades trans en nuestro productos

Comprender el género de uno mismo puede ser un proceso de toda la vida. Identificarse como trans o de género no binario puede implicar muchos cambios, incluido el uso de diferentes pronombres o un nombre distinto, o bien cambios físicos.Nada de esto es sencillo. Algo tan simple como ver una fotografía vieja de uno mismo puede ser doloroso si no coincide con quién uno es ahora.

Recibimos testimonios directos de miembros de las comunidades transgénero, no binario y género expansivo (GE). Para obtener información sobre cómo podríamos hacer que los recuerdos con Google Fotos sean más inclusivos, trabajamos con usuarios trans y de género expansivo, y nuestros socios en GLAAD.

Al trabajar con GLAAD, realizamos entrevistas de investigación cualitativa con personas trans y líderes de la comunidad. Estos grupos de enfoque, junto con nuestra comunidad transgénero en Google, desempeñaron una función importante al moldear el funcionamiento de las Memorias en Google Fotos. Aprendimos que el control de las Memorias sería necesario y que no hay una única solución.

Comentarios del grupo de enfoque.

Comentarios del grupo de enfoque.

Este trabajo nos inspiró a darte el control para ocultar fotografías de ciertas personas o períodos de nuestra función Memorias. Y pronto podrás eliminar fotografía individualmente de una Memoria, cambiar el nombre de una Memoria o eliminarla en su totalidad. Estamos dejando todos estos controles en un lugar fácil de encontrar, para que puedas hacer cambios con solo un par de toques.

Además del trabajo que estamos haciendo para que Google Fotos sea más inclusivo, queríamos asegurarnos de también estar respaldando a organizaciones sin fines de lucro que prestan servicios directos a la comunidad trans. Google.org ha entregado subvenciones en efectivo a dichas organizaciones globales que ofrecen servicios y recursos críticos directamente a las comunidades trans y GE. Algunas de las organizaciones incluidas son Transgender Law Center, Trans Lifeline, Asia Pacific Transgender Network, Transgender and Intersex Africa y Gendered Intelligence.

Como parte del Google.org Impact Challenge para mujeres y niñas, recientemente anunciamos respaldo financiero tanto para Reprograma como para TransTech Social, organizaciones que se enfocan en ayudar a los miembros de la comunidad transgénero a alcanzar su potencial económico pleno y progresar.

Además, Google.org continúa donando Anuncios de búsqueda y habilitando esfuerzos de voluntarios de Google para beneficiar a organizaciones como Transgender Law Center, Reprograma y Transgender Legal Defense & Education Fund. Esto permite que estas organizaciones sin fines de lucro de la comunidad LGBTQ+ defiendan la Agenda Trans para la Liberación, remitan a los miembros de la comunidad a recursos legales gratuitos, brinden ayuda directa a personas transgénero que lo necesiten y recauden fondos críticos para lograr avances en la igualdad transgénero.

Esperamos que los cambios en Google Fotos sean para mejorar el producto para todos y que el trabajo que estamos haciendo con estas organizaciones pueda tener un verdadero impacto en la comunidad transgénero. Aún hay más por hacer, pero estamos comprometidos a hacer este trabajo juntos.

How we’re building for transgender communities

Understanding gender can be a lifelong journey for many folks. Coming out as trans or nonbinary can include a lot of changes, including the use of different pronouns or a different name, or physical changes. None of this is easy. Something as simple as seeing an old photo of yourself can be painful if it doesn’t match who you are now on your journey.

We heard directly from members of the transgender, nonbinary, and gender expansive (GE) communites on this issue. To learn how we could help make reminiscing with Google Photos more inclusive, we worked with trans and gender expansive users and brought in our partners at GLAAD.

Working with GLAAD, we conducted qualitative research interviews with trans individuals and community leaders. These focus groups, along with our own transgender community at Google, played an important role in shaping how Memories in Google Photos works. We learned that control over Memories would be necessary and that there’s no one-size-fits-all solution.

Image showing three quotes from feedback participants. Quote one says: “A lot of our lives are survival and making people who make us uncomfortable, comfortable with us.”; Quote two says: “Even the ugly things I have gratitude for. We’re always what we need to be, regardless of whether you feel ready or not. When I look at the past, it reminds me of that, the resiliency and the ability to overcome what you thought was impossible.” Quote three says: “This can give someone a sense of control, a sense of autonomy. And they’re not just being bombarded with things they don’t want to see.”

Some of the feedback we received from focus group participants.

To give you control, we made it possible to hide photos of certain people or time periods from our Memories feature. And soon you’ll be able to remove a single photo from a Memory, rename a Memory, or remove it entirely. We’re making all these controls easy to find, so you can make changes in just a few taps.

In addition to the work we are doing to make Google Photos more inclusive, we wanted to make sure we are also supporting non-profits that directly serve the transgender community. Google.org is giving cash grants to such organizations that are providing critical services and resources directly to transgender and GE communities across the globe. Some of the organizations included are the Transgender Law Center, Trans Lifeline and Transgender & Intersex Africa.

Google.org is proud to support the transgender and GE communities in our broader work on gender equity too. As part of the Google.org Impact Challenge Women and Girls, we recently announced financial support for both Reprograma and TransTech Social, organizations that are focused on helping members of the community reach their full economic potential and thrive.

In addition, Google.org continues to donate Search Ads and enable Googler volunteer efforts to benefit organizations like Transgender Law Center, Reprograma, and Transgender Legal Defense & Education Fund. This enables these LGBTQ+ nonprofits to advocate for the Trans Agenda for Liberation, direct community members to pro bono legal resources, provide direct aid to transgender people in need and raise critical funds to advance transgender equality.

We hope the changes to Google Photos make it better for everyone, and that the work we’re doing with these organizations can truly impact the transgender community. There’s still more to do, but we’re committed to doing this work together.

Stable Channel Update for Desktop

The Chrome team is delighted to announce the promotion of Chrome 96 to the stable channel for Windows, Mac and Linux. Chrome 96 is also promoted to our new extended stable channel for Windows and Mac. This will roll out over the coming days/weeks.

Chrome 96.0.4664.45 contains a number of fixes and improvements -- a list of changes is available in the log. Watch out for upcoming Chrome and Chromium blog posts about new features and big efforts delivered in 96.

Security Fixes and Rewards

Note: Access to bug details and links may be kept restricted until a majority of users are updated with a fix. We will also retain restrictions if the bug exists in a third party library that other projects similarly depend on, but haven’t yet fixed.

This update includes 25 security fixes. Below, we highlight fixes that were contributed by external researchers. Please see the Chrome Security Page for more information.

[$7500][1254189] High CVE-2021-38007: Type Confusion in V8. Reported by Polaris Feng and SGFvamll at Singular Security Lab on 2021-09-29

[$7500][1263620] High CVE-2021-38008: Use after free in media. Reported by Marcin Towalski of Cisco Talos on 2021-10-26

[$2000][1260649] High CVE-2021-38009: Inappropriate implementation in cache. Reported by Luan Herrera (@lbherrera_) on 2021-10-16

[$TBD][1240593] High CVE-2021-38006: Use after free in storage foundation. Reported by Sergei Glazunov of Google Project Zero on 2021-08-17

[$TBD][1241091] High CVE-2021-38005: Use after free in loader. Reported by Sergei Glazunov of Google Project Zero on 2021-08-18

[$TBD][1264477] High CVE-2021-38010: Inappropriate implementation in service workers. Reported by Sergei Glazunov of Google Project Zero on 2021-10-28

[$TBD][1268274] High CVE-2021-38011: Use after free in storage foundation. Reported by Sergei Glazunov of Google Project Zero on 2021-11-09

[$15000][1262791] Medium CVE-2021-38012: Type Confusion in V8. Reported by Yonghwi Jin (@jinmo123) on 2021-10-24

[$10000][1242392] Medium CVE-2021-38013: Heap buffer overflow in fingerprint recognition. Reported by raven (@raid_akame) on 2021-08-23

[$5000][1248567] Medium CVE-2021-38014: Out of bounds write in Swiftshader. Reported by Atte Kettunen of OUSPG on 2021-09-10

[$3000][957553] Medium CVE-2021-38015: Inappropriate implementation in input. Reported by David Erceg on 2019-04-29

[$3000][1244289] Medium CVE-2021-38016: Insufficient policy enforcement in background fetch. Reported by Maurice Dauer  on 2021-08-28

[$2500][1256822] Medium CVE-2021-38017: Insufficient policy enforcement in iframe sandbox. Reported by NDevTK on 2021-10-05

[$2000][1197889] Medium CVE-2021-38018: Inappropriate implementation in navigation. Reported by Alesandro Ortiz on 2021-04-11

[$1000][1251179] Medium CVE-2021-38019: Insufficient policy enforcement in CORS. Reported by Maurice Dauer on 2021-09-20

[$1000][1259694] Medium CVE-2021-38020: Insufficient policy enforcement in contacts picker. Reported by Luan Herrera (@lbherrera_) on 2021-10-13

[$500][1233375] Medium CVE-2021-38021: Inappropriate implementation in referrer. Reported by Prakash (@1lastBr3ath) and Jun Kokatsu on 2021-07-27

[$TBD][1248862] Low CVE-2021-38022: Inappropriate implementation in WebAuthentication. Reported by Michal Kepkowski on 2021-09-13


We would also like to thank all security researchers that worked with us during the development cycle to prevent security bugs from ever reaching the stable channel.

As usual, our ongoing internal security work was responsible for a wide range of fixes:

  • [1269629] Various fixes from internal audits, fuzzing and other initiatives


Many of our security bugs are detected using AddressSanitizer, MemorySanitizer, UndefinedBehaviorSanitizer, Control Flow Integrity, libFuzzer, or AFL.


Interested in switching release channels?  Find out how here. If you find a new issue, please let us know by filing a bug. The community help forum is also a great place to reach out for help or learn about common issues.

Ben Mason
Google Chrome

Encouraging better diabetes management through wearable technology

The latest insights from Diabetes UK show that over 4.9 million people are currently living with diabetes in the UK, with rates almost doubling in the last 15 years. At the current prevalence rates, the NHS spends around £10 billion on average each year in managing and treating the condition, which will also increase alongside growing rates. However, research consistently shows that combined lifestyle interventions can be effective in reducing the risk of type 2 diabetes by ~50%.

The pandemic has significantly impacted patient access to healthcare and millions of patients with diabetes have been unable to get regular health checks with their healthcare team. With many GP appointments still being held remotely, wearable devices are increasingly being piloted to help people monitor long-term health conditions and, as a result, the value of wearable devices to help people better manage such conditions is becoming increasingly recognised.

Focusing on holistic health

In November, people in the UK and particularly those living with diabetes, will be able to use a new blood glucose logging tool from Fitbit. They will be able to track their glucose levels by manually logging them throughout the day. Users can then view those levels right in the app alongside other metrics from Fitbit such as physical activity, sleep and their logged nutrition, to help better manage their holistic health and wellness all in one place. Within the app, users will be able to set personalized ranges so they can see when they are outside their target range to better identify important changes. They can also receive reminders to log their glucose levels so they can view their trends over time.

Fitbit has a multi-year partnership with Diabetes UK to help raise awareness of the condition and help educate people on the importance of getting to know their body and how it works. This is in order to encourage behavior changes that may help lessen the risk of developing type 2 diabetes and help people to understand and manage their diabetes, in addition to benefiting overall health and wellbeing.

“We want to help empower people with cardiometabolic conditions such as diabetes so they can better manage their health and wellbeing,” says Nicola Maxwell, head of Fitbit Health Solutions in EMEA. “We hope that by making the blood glucose logging feature available through our app, it will help provide accessibility for more people. We are passionate that our work with Diabetes UK will continue to raise awareness for and help improve the health of those living with diabetes.”

Useful tools and technology

The increasing rates of diabetes, coupled with increasing focus on patient self-management, highlights the need for tools and technology to help people with diabetes better manage their condition.

“Often when people are diagnosed with diabetes, they feel overwhelmed and in reality have to spend most of the time self-managing their condition,” says Emma Elvin, Senior Clinical Advisor at Diabetes UK. “By logging their blood glucose levels in the Fitbit app, users can see what types of lifestyle factors affect their diabetes and how their blood sugar fluctuates. Seeing all their trends in one place can help people to gain back control. This can give them a greater sense of control and help them to begin to make small changes to manage their diabetes more effectively.


  • The Blood Glucose feature is not a replacement for medical advice and is not intended to diagnose or treat any medical condition. It is intended to simply help you monitor and keep track of your information. You should talk to your healthcare provider for more guidance on blood glucose management.
  • This feature is rolling out to all UK users, English only in November.

Dev Channel Update for Chrome OS

The Dev Channel is being updated to 97.0.4692.11 (Platform version: 14324.8.0) for most Chrome OS devices. Systems will be receiving updates over the next several days.

If you find new issues, please let us know by visiting our forum or filing a bug. Interested in switching channels Find out how. You can submit feedback using ‘Report an issue...’ in the Chrome menu (3 vertical dots in the upper right corner of the browser). 

Cole Brown,

Google Chrome OS

Stable Channel Update for Chrome OS

The Stable channel is being updated to 94.0.4606.124 (Platform version: 14150.87.0) for most Chrome OS devices. Systems will be receiving updates over the next several days.

This build contains a number of bug fixes and security updates.

If you find new issues, please let us know by visiting our forum or filing a bug. Interested in switching channels Find out how. You can submit feedback using ‘Report an issue...’ in the Chrome menu (3 vertical dots in the upper right corner of the browser). 

Matt Nelson

Google Chrome OS

An Open Source Vibrotactile Haptics Platform for On-Body Applications.

Most wearable smart devices and mobile phones have the means to communicate with the user through tactile feedback, enabling applications from simple notifications to sensory substitution for accessibility. Typically, they accomplish this using vibrotactile actuators, which are small electric vibration motors. However, designing a haptic system that is well-targeted and effective for a given task requires experimentation with the number of actuators and their locations in the device, yet most practical applications require standalone on-body devices and integration into small form factors. This combination of factors can be difficult to address outside of a laboratory as integrating these systems can be quite time-consuming and often requires a high level of expertise.

A typical lab setup on the left and the VHP board on the right.

In “VHP: Vibrotactile Haptics Platform for On-body Applications”, presented at ACM UIST 2021, we develop a low-power miniature electronics board that can drive up to 12 independent channels of haptic signals with arbitrary waveforms. The VHP electronics board can be battery-powered, and integrated into wearable devices and small gadgets. It allows all-day wear, has low latency, battery life between 3 and 25 hours, and can run 12 actuators simultaneously. We show that VHP can be used in bracelet, sleeve, and phone-case form factors. The bracelet was programmed with an audio-to-tactile interface to aid lipreading and remained functional when worn for multiple months by developers. To facilitate greater progress in the field of wearable multi-channel haptics with the necessary tools for their design, implementation, and experimentation, we are releasing the hardware design and software for the VHP system via GitHub.

Front and back sides of the VHP circuit board.
Block diagram of the system.

Platform Specifications.
VHP consists of a custom designed circuit board, where the main components are the microcontroller and haptic amplifier, which converts microcontroller’s digital output into signals that drive the actuators. The haptic actuators can be controlled by signals arriving via serial, USB, and Bluetooth Low Energy (BLE), as well as onboard microphones, using an nRF52840 microcontroller, which was chosen because it offers many input and output options and BLE, all in a small package. We added several sensors into the board to provide more experimental flexibility: an on-board digital microphone, an analog microphone amplifier, and an accelerometer. The firmware is a portable C/C++ library that works in the Arduino ecosystem.

To allow for rapid iteration during development, the interface between the board and actuators is critical. The 12 tactile signals’ wiring have to be quick to set up in order to allow for such development, while being flexible and robust to stand up to prolonged use. For the interface, we use a 24-pin FPC (flexible printed circuit) connector on the VHP. We support interfacing to the actuators in two ways: with a custom flexible circuit board and with a rigid breakout board.

VHP board (small board on the right) connected to three different types of tactile actuators via rigid breakout board (large board on the left).

Using Haptic Actuators as Sensors
In our previous blog post, we explored how back-EMF in a haptic actuator could be used for sensing and demonstrated a variety of useful applications. Instead of using back-EMF sensing in the VHP system, we measure the electrical current that drives each vibrotactile actuator and use the current load as the sensing mechanism. Unlike back-EMF sensing, this current-sensing approach allows simultaneous sensing and actuation, while minimizing the additional space needed on the board.

One challenge with the current-sensing approach is that there is a wide variety of vibrotactile actuators, each of which may behave differently and need different presets. In addition, because different actuators can be added and removed during prototyping with the adapter board, it would be useful if the VHP were able to identify the actuator automatically. This would improve the speed of prototyping and make the system more novice-friendly.

To explore this possibility, we collected current-load data from three off-the-shelf haptic actuators and trained a simple support vector machine classifier to recognize the difference in the signal pattern between actuators. The test accuracy was 100% for classifying the three actuators, indicating that each actuator has a very distinct response.

Different actuators have a different current signature during a frequency sweep, thus allowing for automatic identification.

Additionally, vibrotactile actuators require proper contact with the skin for consistent control over stimulation. Thus, the device should measure skin contact and either provide an alert or self-adjust if it is not loaded correctly. To test whether a skin contact measuring technique works in practice, we measured the current load on actuators in a bracelet as it was tightened and loosened around the wrist. As the bracelet strap is tightened, the contact pressure between the skin and the actuator increases and the current required to drive the actuator signal increases commensurately.

Current load sensing is responding to touch, while the actuator is driven at 250 Hz frequency.

Quality of the fit of the bracelet is measured.

Audio-to-Tactile Feedback
To demonstrate the utility of the VHP platform, we used it to develop an audio-to-tactile feedback device to help with lipreading. Lipreading can be difficult for many speech sounds that look similar (visemes), such as “pin” and “min”. In order to help the user differentiate visemes like these, we attach a microphone to the VHP system, which can then pick up the speech sounds and translate the audio to vibrations on the wrist. For audio-to-tactile translation, we used our previously developed algorithms for real-time audio-to-tactile conversion, available via GitHub. Briefly, audio filters are paired with neural networks to recognize certain viesemes (e.g., picking up the hard consonant “p” in “pin”), and are then translated to vibrations in different parts of the bracelet. Our approach is inspired by tactile phonemic sleeve (TAPS), however the major difference is that in our approach the tactile signal is presented continuously and in real-time.

One of the developers who employs lipreading in daily life wore the bracelet daily for several months and found it to give better information to facilitate lipreading than previous devices, allowing improved understanding of lipreading visemes with the bracelet versus lipreading alone. In the future, we plan to conduct full-scale experiments with multiple users wearing the device for an extended time.

Left: Audio-to-tactile sleeve. Middle: Audio-to-tactile bracelet. Right: One of our developers tests out the bracelets, which are worn on both arms.

Potential Applications
The VHP platform enables rapid experimentation and prototyping that can be used to develop techniques for a variety of applications. For example:

  • Rich haptics on small devices: Expanding the number of actuators on mobile phones, which typically only have one or two, could be useful to provide additional tactile information. This is especially useful as fingers are sensitive to vibrations. We demonstrated a prototype mobile phone case with eight vibrotactile actuators. This could be used to provide rich notifications and enhance effects in a mobile game or when watching a video.
  • Lab psychophysical experiments: Because VHP can be easily set up to send and receive haptic signals in real time, e.g., from a Jupyter notebook, it could be used to perform real-time haptic experiments.
  • Notifications and alerts: The wearable VHP could be used to provide haptic notifications from other devices, e.g., alerting if someone is at the door, and could even communicate distinguishable alerts through use of multiple actuators.
  • Sensory substitution: Besides the lipreading assistance example above, there are many other potential applications for accessibility using sensory substitution, such as visual-to-tactile sensing or even sensing magnetic fields.
  • Loading sensing: The ability to sense from the haptic actuator current load is unique to our platform, and enables a variety of features, such as pressure sensing or automatically adjusting actuator output.
Integrating eight voice coils into a phone case. We used loading sensing to understand which voice coils are being touched.

What's next?
We hope that others can utilize the platform to build a diverse set of applications. If you are interested and have ideas about using our platform or want to receive updates, please fill out this form. We hope that with this platform, we can help democratize the use of haptics and inspire a more widespread use of tactile devices.

Acknowledgments
This work was done by Artem Dementyev, Pascal Getreuer, Dimitri Kanevsky, Malcolm Slaney and Richard Lyon. We thank Alex Olwal, Thad Starner, Hong Tan, Charlotte Reed, Sarah Sterman for valuable feedback and discussion on the paper. Yuhui Zhao, Dmitrii Votintcev, Chet Gnegy, Whitney Bai and Sagar Savla for feedback on the design and engineering.

Source: Google AI Blog