Tag Archives: AdWords

Updates on our work to improve user privacy in digital advertising

Privacy is core to our work at Google, and to our vision for a thriving internet where people around the world can continue to access ad-supported content, while also feeling confident that their data is protected. But in order to get there, we must increase transparency into how digital advertising works, offer users additional controls, and ensure that people’s choices about the use of their data are respected—not worked around or ignored. 

Today we’re sharing updates on our work in these areas, including new tools that provide people more information about the ads they see. We’re also introducing new resources for marketers and publishers that offer guidance on how to navigate today’s privacy environment, along with real-world examples from brands and media companies who are delivering effective, privacy-forward ad experiences that use data responsibly.


Greater transparency, more control

For many years Google has offered a feature called Why this ad, where from an icon in a digital ad, users can get more information on some of the factors that were used to select the ad for them, or choose to stop seeing that ad. There are over 15 million user interactions per day with Why this ad as people seek to learn more about and control the ads they see, and we recently extended this feature to ads on connected TVs. 

Over the next few months, we’ll be making improvements to the experience with a new feature called About this ad, which will also show users the verified name of the advertiser behind each ad. About this ad will initially be available for display ads purchased through Google Ads and Display & Video 360, and we’ll bring it to other ad surfaces throughout 2021.

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Our commitment to increase transparency and offer users more control goes beyond the ads Google shows. Due to the complexity of the digital ads ecosystem and the large number of entities involved, it’s typically not clear to users which companies are even involved in showing them an ad. To provide people with detailed information about all the ads they see on the web, we’re releasing a new tool called Ads Transparency Spotlight, now available to try out as an alpha extension from the Chrome Web Store. We’ll continue to improve this extension based on feedback from users, and over time we expect to offer additional disclosures about ads, as well as introduce controls. Our hope is that other technology providers will build similar transparency and control capabilities into the experiences they offer as well.


Evolving the ad-supported internet

Chrome continues to explore more privacy-forward ways for the web browser to support digital ads with the Privacy Sandbox open standards initiative. As part of the Privacy Sandbox, several proposals have been published for new APIs that would solve for use cases like ad selection, conversion measurement, and fraud protection in a way that doesn’t reveal identifying information about individual users. One of the proposed APIs, for trust tokens that could combat ad fraud by distinguishing between bots and real users, is now available for testing by developers, and more will move to live testing soon.

Once these approaches have addressed the needs of users, publishers and advertisers, Chrome plans to phase out support for third-party cookies. These proposals are being actively discussed in forums like the W3C. Our ads team is actively contributing to this dialog—as we encourage any interested party to do—and we expect to incorporate the new solutions into our products in the years ahead.

We’re also exploring a range of other approaches to improve user privacy while ensuring publishers can earn what they need to fund great content and advertisers can reach the right people for their products. For example, we support the use of advertiser and publisher first-party data (based on direct interactions with customers they have relationships with) to deliver more relevant and helpful experiences—as long as users have transparency and control over the use of that data. What is not acceptable is the use of opaque or hidden techniques that transfer data about individual users and allow them to be tracked in a covert manner, such as fingerprinting. We believe that any attempts to track people or obtain information that could identify them, without their knowledge and permission, should be blocked. We’ll continue to take a strong position against these practices.

Much of the recent conversation about improving the privacy of digital ads has been focused on the web, but there are a range of environments in which people engage with digital ads. Our technical approach and the implementation details may vary based on the unique characteristics of each, but our vision to uplevel user privacy while preserving access to free content is consistent across web, mobile app, connected TV, digital audio—and whatever the next area to emerge may be.


Guidance for advertisers and publishers

The future state of digital advertising promises new technologies, new standards, and better, more sustainable approaches, but it will take some time to get there. We recognize the unease that many in the industry feel during this period of transition. While there is certainly more change on the horizon, it’s critical that marketers and publishers do not wait to take action. 

To help you prepare, we’ve assembled a number of recommendations for marketers and publishers to consider today. From best practices for building direct relationships with your customers and managing data, to tips for evaluating your partner and vendor relationships, to actionable examples for using machine learning and the cloud, these playbooks offer practical guidance and numerous real-world examples of companies that are successfully navigating today’s changing privacy landscape. 

We’ll continue our work to move the digital ads industry towards a more privacy-forward future. In the meantime, make sure your organization is having an active discussion about privacy and that you are taking steps now to plan for what lies ahead.

New ways to put your customers first and achieve your marketing objectives

Life looks very different now for my family than it did earlier this year. From juggling work priorities to managing distance learning for my kids, there never seems to be enough hours in the day. As we adapt, we’re relying on our phones to get things done.

How can brands lend a hand? We believe there are three key ways to put consumers at the core of your strategy: help people quickly get what they want, deliver relevant information and make it easy for your customers to take action.

Today, we’re sharing new ways to put your customers first and achieve your marketing objectives.


Help people get what they want, faster

The stakes are high on mobile. If you don’t give people what they want quickly, they’ll take their business elsewhere. In fact, we recently found that for retail sites, improving your site load time by 0.1s can help you improve conversion rates by 8 percent.

Test My Site has been an important tool for helping diagnose site speed and providing custom tips on how to make it faster. Today, we updated the tool to provide specific recommendations on how you can improve your mobile site—beyond speed—and deliver more personalized and seamless experiences. Key updates include:

  • Aligning speed metrics with Web Vitals, an initiative by Google to provide unified guidance for quality signals that, we believe, are essential to delivering a great user experience on the web. When marketers and developers share the same definition of success, it’s easier to agree on what’s driving results.

  • Customized tips on how to make your site experience relevant and easy to use. For example, learn how to build a one-step checkout and keep customers coming back with relevant push notifications. 

TMS_3.gif

Improve your mobile site to boost your business

To get started, visit Test My Site to see how your site is doing and download your customized report—with sections for both marketers and developers—that you can share with your team.


Deliver more engaging and helpful ad experiences 

Many marketers already use feeds in Display, Shopping and Local campaigns to quickly upload and showcase products in your ads. With more product images directly in your ad, consumers are able to easily and seamlessly find what they’re shopping for. In the coming months, we’ll roll out feeds in App campaigns globally to all customers. According to beta testing, advertisers using feeds saw, on average, 6 percent more installs from Google.com and 17 percent more in-app actions (like log-ins and purchases) on sites and apps in our network.

GML_feeds_channels_mocks_06.16.2020-01 copy.jpg

Surface relevant information about what your app offers

Wish, an e-commerce company, used feeds to display diverse products from its marketplace. Wish also enabled deferred deep linking, which gave new app users a smoother onboarding experience—from app install straight to the item they saw in the ad.

Here’s how it works: if a new user taps on a Wish ad for running shoes, she will be directed to her app store to install the Wish app. After installing and opening the app for the first time, she would automatically land on the running shoes’ product page to learn more or make a purchase.

GML_feeds_DDL_flow (final) copy.jpg

Take new app users directly to the products they want to see with deferred deep linking

Since adopting feeds and deferred deep linking, Wish has seen a 105 percent increase in purchases from its app at a similar CPA. “These features have made our app more discoverable and appealing to customers,” says Krishanth Kathiresan, Wish’s Head of Growth Marketing. “It’s a scalable way for us to drive more lower-funnel user engagement and, most importantly, mobile orders.”

To get started, you can reach out to your account manager to join our beta or learn more.


Make it easier for your customers to take action

Loyal customers stick with brands that make it easy for them to get things done. For customers who already have your app installed, deep linking lets them get to the relevant page in the app without having to log in or re-enter information. 

Last year at Google Marketing Live, we announced app deep linking from Search, Display and Shopping ads. In the coming months, we’ll be rolling out deep linking from YouTube, Hotel, Gmail and Discovery ads. On average, deep linked ad experiences drive 2X the conversion rates.

Let’s say, your customer is watching a cooking video on YouTube and sees a discount for “2-hour grocery delivery.” Once she taps on the ad, she’s taken directly to a page in the store’s app to place an order.  

Deep linking expansion (final).png

Direct customers from your YouTube ad to your app

Rakuten Ichiba, a Japanese e-commerce company, found that enabling deep linking helped its loyal customers take action on ads directly in the brand’s app, resulting in 4X mobile purchases and 3X conversions. 

App deep linking introduces an important and seamless path to conversion. To give you better insight into where consumers are landing and converting from your ads, you can start to use ad destination reporting in Google Ads—available globally starting today.

Ad destination reporting (final).png

See where consumers are landing and converting from your ads

For example, let’s say you’re a retailer with both a website and app. With the ad destination report, you can see in the “App deep link” row that these ads drive a higher conversion rate at a lower cost per conversion.

To get started with reporting for your app, use Google Analytics for Firebase or work with one of our App Attribution Program partners


Learn more

To learn more about how you can be there for your customers while achieving your app and mobile marketing objectives, visit our Advertising Solutions Center.

Source: Google Ads


New ways to put your customers first and achieve your marketing objectives

Life looks very different now for my family than it did earlier this year. From juggling work priorities to managing distance learning for my kids, there never seems to be enough hours in the day. As we adapt, we’re relying on our phones to get things done.

How can brands lend a hand? We believe there are three key ways to put consumers at the core of your strategy: help people quickly get what they want, deliver relevant information and make it easy for your customers to take action.

Today, we’re sharing new ways to put your customers first and achieve your marketing objectives.


Help people get what they want, faster

The stakes are high on mobile. If you don’t give people what they want quickly, they’ll take their business elsewhere. In fact, we recently found that for retail sites, improving your site load time by 0.1s can help you improve conversion rates by 8 percent.

Test My Site has been an important tool for helping diagnose site speed and providing custom tips on how to make it faster. Today, we updated the tool to provide specific recommendations on how you can improve your mobile site—beyond speed—and deliver more personalized and seamless experiences. Key updates include:

  • Aligning speed metrics with Web Vitals, an initiative by Google to provide unified guidance for quality signals that, we believe, are essential to delivering a great user experience on the web. When marketers and developers share the same definition of success, it’s easier to agree on what’s driving results.

  • Customized tips on how to make your site experience relevant and easy to use. For example, learn how to build a one-step checkout and keep customers coming back with relevant push notifications. 

TMS_3.gif

Improve your mobile site to boost your business

To get started, visit Test My Site to see how your site is doing and download your customized report—with sections for both marketers and developers—that you can share with your team.


Deliver more engaging and helpful ad experiences 

Many marketers already use feeds in Display, Shopping and Local campaigns to quickly upload and showcase products in your ads. With more product images directly in your ad, consumers are able to easily and seamlessly find what they’re shopping for. In the coming months, we’ll roll out feeds in App campaigns globally to all customers. According to beta testing, advertisers using feeds saw, on average, 6 percent more installs from Google.com and 17 percent more in-app actions (like log-ins and purchases) on sites and apps in our network.

GML_feeds_channels_mocks_06.16.2020-01 copy.jpg

Surface relevant information about what your app offers

Wish, an e-commerce company, used feeds to display diverse products from its marketplace. Wish also enabled deferred deep linking, which gave new app users a smoother onboarding experience—from app install straight to the item they saw in the ad.

Here’s how it works: if a new user taps on a Wish ad for running shoes, she will be directed to her app store to install the Wish app. After installing and opening the app for the first time, she would automatically land on the running shoes’ product page to learn more or make a purchase.

GML_feeds_DDL_flow (final) copy.jpg

Take new app users directly to the products they want to see with deferred deep linking

Since adopting feeds and deferred deep linking, Wish has seen a 105 percent increase in purchases from its app at a similar CPA. “These features have made our app more discoverable and appealing to customers,” says Krishanth Kathiresan, Wish’s Head of Growth Marketing. “It’s a scalable way for us to drive more lower-funnel user engagement and, most importantly, mobile orders.”

To get started, you can reach out to your account manager to join our beta or learn more.


Make it easier for your customers to take action

Loyal customers stick with brands that make it easy for them to get things done. For customers who already have your app installed, deep linking lets them get to the relevant page in the app without having to log in or re-enter information. 

Last year at Google Marketing Live, we announced app deep linking from Search, Display and Shopping ads. In the coming months, we’ll be rolling out deep linking from YouTube, Hotel, Gmail and Discovery ads. On average, deep linked ad experiences drive 2X the conversion rates.

Let’s say, your customer is watching a cooking video on YouTube and sees a discount for “2-hour grocery delivery.” Once she taps on the ad, she’s taken directly to a page in the store’s app to place an order.  

Deep linking expansion (final).png

Direct customers from your YouTube ad to your app

Rakuten Ichiba, a Japanese e-commerce company, found that enabling deep linking helped its loyal customers take action on ads directly in the brand’s app, resulting in 4X mobile purchases and 3X conversions. 

App deep linking introduces an important and seamless path to conversion. To give you better insight into where consumers are landing and converting from your ads, you can start to use ad destination reporting in Google Ads—available globally starting today.

Ad destination reporting (final).png

See where consumers are landing and converting from your ads

For example, let’s say you’re a retailer with both a website and app. With the ad destination report, you can see in the “App deep link” row that these ads drive a higher conversion rate at a lower cost per conversion.

To get started with reporting for your app, use Google Analytics for Firebase or work with one of our App Attribution Program partners


Learn more

To learn more about how you can be there for your customers while achieving your app and mobile marketing objectives, visit our Advertising Solutions Center.

Source: Google Ads


New ways to put your customers first and achieve your marketing objectives

Life looks very different now for my family than it did earlier this year. From juggling work priorities to managing distance learning for my kids, there never seems to be enough hours in the day. As we adapt, we’re relying on our phones to get things done.

How can brands lend a hand? We believe there are three key ways to put consumers at the core of your strategy: help people quickly get what they want, deliver relevant information and make it easy for your customers to take action.

Today, we’re sharing new ways to put your customers first and achieve your marketing objectives.


Help people get what they want, faster

The stakes are high on mobile. If you don’t give people what they want quickly, they’ll take their business elsewhere. In fact, we recently found that for retail sites, improving your site load time by 0.1s can help you improve conversion rates by 8 percent.

Test My Site has been an important tool for helping diagnose site speed and providing custom tips on how to make it faster. Today, we updated the tool to provide specific recommendations on how you can improve your mobile site—beyond speed—and deliver more personalized and seamless experiences. Key updates include:

  • Aligning speed metrics with Web Vitals, an initiative by Google to provide unified guidance for quality signals that, we believe, are essential to delivering a great user experience on the web. When marketers and developers share the same definition of success, it’s easier to agree on what’s driving results.

  • Customized tips on how to make your site experience relevant and easy to use. For example, learn how to build a one-step checkout and keep customers coming back with relevant push notifications. 

TMS_3.gif

Improve your mobile site to boost your business

To get started, visit Test My Site to see how your site is doing and download your customized report—with sections for both marketers and developers—that you can share with your team.


Deliver more engaging and helpful ad experiences 

Many marketers already use feeds in Display, Shopping and Local campaigns to quickly upload and showcase products in your ads. With more product images directly in your ad, consumers are able to easily and seamlessly find what they’re shopping for. In the coming months, we’ll roll out feeds in App campaigns globally to all customers. According to beta testing, advertisers using feeds saw, on average, 6 percent more installs from Google.com and 17 percent more in-app actions (like log-ins and purchases) on sites and apps in our network.

GML_feeds_channels_mocks_06.16.2020-01 copy.jpg

Surface relevant information about what your app offers

Wish, an e-commerce company, used feeds to display diverse products from its marketplace. Wish also enabled deferred deep linking, which gave new app users a smoother onboarding experience—from app install straight to the item they saw in the ad.

Here’s how it works: if a new user taps on a Wish ad for running shoes, she will be directed to her app store to install the Wish app. After installing and opening the app for the first time, she would automatically land on the running shoes’ product page to learn more or make a purchase.

GML_feeds_DDL_flow (final) copy.jpg

Take new app users directly to the products they want to see with deferred deep linking

Since adopting feeds and deferred deep linking, Wish has seen a 105 percent increase in purchases from its app at a similar CPA. “These features have made our app more discoverable and appealing to customers,” says Krishanth Kathiresan, Wish’s Head of Growth Marketing. “It’s a scalable way for us to drive more lower-funnel user engagement and, most importantly, mobile orders.”

To get started, you can reach out to your account manager to join our beta or learn more.


Make it easier for your customers to take action

Loyal customers stick with brands that make it easy for them to get things done. For customers who already have your app installed, deep linking lets them get to the relevant page in the app without having to log in or re-enter information. 

Last year at Google Marketing Live, we announced app deep linking from Search, Display and Shopping ads. In the coming months, we’ll be rolling out deep linking from YouTube, Hotel, Gmail and Discovery ads. On average, deep linked ad experiences drive 2X the conversion rates.

Let’s say, your customer is watching a cooking video on YouTube and sees a discount for “2-hour grocery delivery.” Once she taps on the ad, she’s taken directly to a page in the store’s app to place an order.  

Deep linking expansion (final).png

Direct customers from your YouTube ad to your app

Rakuten Ichiba, a Japanese e-commerce company, found that enabling deep linking helped its loyal customers take action on ads directly in the brand’s app, resulting in 4X mobile purchases and 3X conversions. 

App deep linking introduces an important and seamless path to conversion. To give you better insight into where consumers are landing and converting from your ads, you can start to use ad destination reporting in Google Ads—available globally starting today.

Ad destination reporting (final).png

See where consumers are landing and converting from your ads

For example, let’s say you’re a retailer with both a website and app. With the ad destination report, you can see in the “App deep link” row that these ads drive a higher conversion rate at a lower cost per conversion.

To get started with reporting for your app, use Google Analytics for Firebase or work with one of our App Attribution Program partners


Learn more

To learn more about how you can be there for your customers while achieving your app and mobile marketing objectives, visit our Advertising Solutions Center.

Source: Google Ads


Drive results with new direct response solutions on YouTube

Prolonged store closures have forced brands around the world to recalibrate their media campaigns to focus on driving online sales. With this shift to digital, it’s become even clearer that every advertiser is a performance advertiser. 

With YouTube, marketers have the flexibility to shift budgets and invest in driving the results that matter most. As businesses begin to reopen, they have an opportunity to use video to drive both online and offline actions on YouTube, where 70 percent of people say they bought a brand as a result of seeing it on our platform.1 That’s why we’ve invested heavily to introduce effective video solutions that drive action. Last year, the number of active advertisers using TrueView for action grew over 260 percent.2 

Today, we’re making it even easier for you to inspire people to take action on YouTube with smarter solutions that make video more shoppable, use automation to drive conversions, and help you better understand attribution.


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Make your video ads your new storefront

Brands are strategically using video ads when merchandising new products. Recently, Aerie needed to simultaneously drive brand love and omnichannel apparel sales for their 2020 spring campaign. They used YouTube as a full funnel solution and connected with audiences with the highest likelihood to purchase. As a result, Aerie saw strong engagement for their brand and achieved a 25 percent higher return on ad spend than the previous year—with nine times more conversions compared to their traditional media mix. 

To help businesses establish a stronger e-commerce presence, we’re experimenting with a new way to make your actionable video ads more shoppable—complementing your ad with browsable product imagery to inspire the next purchase. All you need to do is sync your Google Merchant Center feed to your video ads, and you can visually expand your call-to-action button with the best-sellers you want to feature and drive traffic to the product pages that matter. 

An easier way to drive more conversions

In addition, we know that with limited marketing budgets, it’s become harder to drive reach and convert demand at the same time. Today we’re announcing Video action campaigns, a simple and cost-effective way to drive more conversions across YouTube. It automatically brings video ads that drive action to the YouTube home feed, watch pages, and Google video partners, all within one campaign. To make it even simpler, we’ll include any future inventory that becomes available, like the What to Watch Next feed. This way you can save time to focus on strategic initiatives like crafting the right creative and messaging for your audiences.
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We’ve seen Video action campaigns work for companies of all sizes, including Mos, a startup that helps students find funds for college to avoid large student debts. As a newer company, Mos was excited to test out a solution that could drive results quickly. In the last few months, Mos saw 30 percent more purchases for their service at a third of the cost compared to their previous YouTube benchmarks. 


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Transform your campaign into a lead generation tool

For businesses that rely on new leads to sustain growth, we recommend adding lead forms to your Video campaigns. Lead forms help advertisers capture qualified leads while reducing costs - all without interrupting the viewing experience. Automobile giant Jeep tried this approach with their Korea branch and saw a 13 times increase in completed leads at an 84 percent lower cost per lead. With lead forms, they generated “the most leads at the most efficient cost among all ad platforms,” says Kenny Hwang, Jeep’s Korea Marketing Manager.

Plan for greater impact across different consumer touchpoints 

We often see that people switch between Search and YouTube to find new information that influences what to buy. In order to help you understand where your conversions are coming from and provide more transparency around your customer’s path to purchase, we’ve included YouTube in our Google Ads attribution reports. Attribution reports can provide insight into how budgets can be allocated to maximize impact across YouTube, search and shopping campaigns.

As businesses begin to reopen and enter into a state of recovery, we hope these new solutions will make it even easier for you to find new leads, boost web traffic or drive sales. To get started on any of these new products and features, please reach out to your Google account team and we’ll be ready to help.



1. Google/Talkshoppe, US, whyVideo study, n=2000 A18-64 Genpop video users, Feb 2020.

2. Source: Google data, US, Jan-Dec 2018 vs Jan-Dec 2019. Active advertisers count based on advertisers that had multiple TrueView for action campaigns with nonzero spend throughout the year.

Source: Google Ads


Smart campaigns helps small businesses reach more customers

Small businesses are looking for tools to get their business online and reach the right audience. Smart campaigns, built specifically for small businesses, is an automated tool that helps you promote your business on Google. We recently rolled out Google Ads Smart campaigns to all 150 countries where Google Ads is available. Businesses of all sizes can now get ads up and running in just 15 minutes. Additionally, we’re making Smart campaigns easier to use: there are new features that can help you sign up from any device, stand out on Google Maps, see your results right on Google Search, and control when your ads show. 

Sign up directly through the mobile app

Now you can sign up for Smart campaigns and run ads directly from the Google Ads mobile app on Android or iOS. We’ve made the process faster and easier, so you can start advertising right away. In-app signup is currently available in the U.S., Canada, Australia, the United Kingdom, Italy, France, Spain, the Netherlands and Japan, with more countries to follow. 

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Your ads can be up and running in minutes with the Google Ads app.

Helping you stand out on Google Maps, for free

Every month, over 1 billion people use Google Maps to see what’s around them, search for businesses, and find directions. Promoted pins on Google Maps help your business stand out during these moments by displaying a prominent, square-shaped pin. You can also highlight specific services such as pickup and delivery, or other unique offerings.

As people begin to visit businesses in person again, we want to send more customers your way. Through September 2020, you won't be charged for any clicks, calls or sales from Promoted pins.

We've started rolling out Promoted pins to Smart campaign advertisers with a Google My Business profile and will be fully available in the coming weeks.

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Grab the attention of more potential customers with Promoted pins.

Easily see how your ads perform directly on Google.com

If you want an efficient way of checking your ad status, this feature is for you. We’ve made our reporting features more accessible—with a quick search, you can instantly see the status of your ads, how they’re performing, and how your ads look to potential customers. First, sign into the Google account you use for Google Ads. Then search for “My Ads” or “Google Ads” directly on Google.com. This feature will be available to all Smart campaign advertisers in the coming weeks.


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More control over when your ads show

We've heard small businesses want more control over keywords that help them reach potential customers on Google Search. With keyword themes (formerly “products and services”), you tell us what your business offers and we’ll show your ad to potential customers searching for related phrases. This means your ads reach more of the right people and you can save time in the process. You also have the option to modify or remove keyword themes, so you’re always in control. Keyword themes will be fully available to everyone using Smart campaigns in the coming weeks. 

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To use  these new features, sign into your Google Ads account or get started with Smart campaigns.

Source: Google Ads


Helping businesses and nonprofits recover

In the last few months, COVID-19 has impacted businesses in profound ways. Throughout that time, I’ve heard from organizations, large and small, how they’re staying connected with customers through technology. This has always been core to my team’s purpose, but we can do more to help businesses and nonprofits through this crisis.

Today we’re announcing a $200 million increase to our annual Ad Grants commitment, to offer a total of $1 billion to better support nonprofits. This $1 billion helps nonprofits around the world that are tackling pressing issues like COVID-19 response and recovery, especially in developing economies. And we’re doing more.

Typically during this time of year, we gather at Google Marketing Live, our annual event to discuss new products and hear feedback from you. In lieu of our in-person event, throughout this summer we’ll host “virtual product roundtables” with our product managers, announce a number of new products, share new insights and kick off a new weekly video series, The Update on Think with Google, discussing industry trends and best practices. 

Helping businesses and organizations recover is the first topic we'll explore. Today we’re sharing updates for small businesses ahead of a Google-wide initiative, International Small Business Week, taking place June 22-27. This is a week dedicated to celebrating small businesses when we’ll share tips, trainings and products to help them get back on their feet. 


Helping consumers connect with businesses 

As people spend more time at home, we’ve seen searches for local services, like “carpet cleaning” or “air conditioning repair” increase by 50 percent in recent months. We’re now making it easier to book these services directly in Google Search on mobile through Local Services Ads in the U.S. Local Services Ads help people discover and connect with trustworthy, local professionals backed by the Google Guarantee. Later this month, we’re also launching a new mobile site for the U.S. and Canada, to help more people find, compare and book nearby service providers faster. 


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Book local service providers directly on Google Search

As people search for products they urgently need and limit their in-person store interactions, they’re looking for real-time updates on product availability at local stores. Searches for “curbside pickup” and “in stock” have surged by more than 70 percent in recent months. Our goal is to help people find and buy the things they need, quickly and easily. Starting today the Shopping tab will show helpful local store information, including product availability, locations, and fulfillment options like delivery and curbside pickup. This information will show up in all countries where the Shopping tab is available.


LU_LIA_Mobile_framed.png

New to the Shopping tab: curbside pickup and more information for local stores

Helping businesses connect with customers

For many small businesses around the world, digital tools have become a lifeline this year. 1 in 3 small business owners say that without digital tools, they would have had to close all or part of their business. With businesses at various stages of digital transformation—some are online, some are halfway there and others have a long way to go—we’re committed  to helping businesses get online and grow with easy-to-use tools.

To help businesses quickly improve their online presence, today we’re introducing Grow My Store to retailers in the U.S. In Europe, Grow My Store has been an effective way for many small retailers to get quick tips on how to improve their online store and understand how they are doing compared to peers in the industry. Businesses just need to enter their website URL into the tool and within minutes they will get a custom report. 

To help make local businesses more discoverable, this week we’re introducing Local Opportunity Finder. Enter the name of your business and Google will provide personalized suggestions on how to make improvements to your Business Profile on Google. For example, ensuring your opening hours are current, adding curbside pickup information, or uploading a photo that represents your business.

Finally, to help small business advertisers easily promote their businesses, we’ve expanded Smart campaigns to 150 countries and now we’re making it easier and faster to sign up using the Google Ads app. You can set up a Smart campaign and create your first ad in just 15 minutes while on the go. And starting today, you can use Smart campaigns to display a prominent, square-shaped Google Maps pin with your business category logo, highlighting specific services that you offer, like curbside pickup or delivery. We’re bringing Promoted pins to Smart campaigns advertisers for free through the end of September. 

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Promoted pins through Smart campaigns help businesses stand out on Google Maps

What’s Next

Upcoming episodes of The Update on Think with Google will provide exclusive access to industry leaders, like George Hanson, Chief Digital Officer at Panera Bread, and Marla Kaplowitz, President and CEO of the 4As. In addition, my team of product leaders will use this series to share upcoming product innovations designed to make it easier to manage your marketing.

We look forward to connecting with you virtually through our virtual roundtables and The Update. Until then follow us on the Google Ads blog for the latest product announcements.

Source: Google Ads


Upcoming update to housing, employment, and credit advertising policies

Our Google Ads policies are written to protect users, advertisers, and publishers, and prohibit advertisers from unlawful behavior like discriminating against users. We also give users control over the kinds of ads they see, including the ability to opt out of seeing any personalized ads. Our ads policies apply to all the ads we serve and if we find ads that violate our policies, we take action.

For over a decade, we’ve also had personalized advertising policies that prohibit advertisers from targeting users on the basis of sensitive categories related to their identity, beliefs, sexuality, or personal hardships. This means we don’t allow advertisers to target ads based on categories such as race, religion, ethnicity, or sexual orientation, to name a few. We regularly evaluate and evolve our policies to ensure they are protecting users from behaviors like unlawful discrimination. 

To further improve access to housing, employment, and credit opportunities, we are introducing a new personalized advertising policy for certain types of ads. This policy will prohibit impacted employment, housing, and credit advertisers from targeting or excluding ads based on gender, age, parental status, marital status, or ZIP Code, in addition to our longstanding policies prohibiting personalization based on sensitive categories like race, religion, ethnicity, sexual orientation, national origin or disability. While the changing circumstances of the coronavirus pandemic and business continuity issues for many advertisers make precise timelines difficult, we plan to roll out this update in the U.S. and Canada as soon as possible and, in any event, by the end of this year. We will be providing advertisers with more information about how these changes may impact them in the coming weeks.

We’ve been working closely with the U.S. Department of Housing and Urban Development (HUD) on these changes for some time, and we appreciate their guidance in helping us make progress on these important issues. As part of our effort we’ll provide housing advertisers with additional information about fair housing to help ensure they are acting in ways that support access to housing opportunities. We will also continue to work with HUD, civil rights and housing experts, and the broader advertising industry to address concerns around discrimination in ad targeting. These changes complement our work with businesses, governments, and community organizations to distribute $1 billion we committed for Bay Area housing. In the first six months of this commitment, we’ve helped to create hundreds of new affordable housing units in the Bay Area, including an investment in a development focused on affordable and inclusive housing for adults with disabilities.

Google is committed to working with the broader advertising ecosystem to help set high standards for online advertising, and we will continue to strive to set policies that improve inclusion and access for users.

Source: Google Ads


Inspire new customers in their moments of discovery

Last year we introduced Discovery ads as a new way to help people discover and engage with your brand as they scroll through their favorite content. In April, we made Discovery ads generally available for all advertisers globally. For the first time, you can reach up to 2.9 billion people as they explore their interests and look for inspiration across multiple Google surfaces—all with a single, easy-to-use campaign.

Reach more people as they browse their favorite feeds

More consumers are now finding their next favorite brand or product through a growing variety of touchpoints—in fact, 86 percent of online consumers say they're on the lookout for shopping ideas as they watch videos or explore content across the web. With Discovery ads, you can rely on Google's understanding of consumers' intent across our properties to engage these audiences as they scroll through their favorite Google feeds—no search query needed:


  • YouTube: Showcase your products on the Home and Watch Next feeds in YouTube, where over 90 percent of users say they discover new brands or products.

  • Discover:Reach hundreds of millions of consumers in the feed on the Google Search app as they explore and stay up to date on their interests.

  • Gmail:Show timely offers to shoppers as they check their inbox for the latest products and deals on the Promotions and Social tabs.

Google Discovery - UGG GIF.gif

Example Discovery ads for lifestyle retailer UGG

Drive interest and action with new audiences

Early adopters like Deckers, iProspect and MandM Direct have seen great results driving customer action with Discovery ads alongside their existing media. 

For Deckers' collection of iconic lifestyle brands, inspiring consumers to action through richly visual product experiences is fundamental to its media planning. While Deckers has traditionally relied on social media and video to engage new customers, the company worked with digital agency Jellyfish to expand on its strategy for the UGG brand's 2019 holiday season.

UGG-LOGO_black (1).png

UGG used Discovery ads to promote its holiday gift guide, connecting with fashion-forward shoppers open to trying new products while scrolling through their favorite Google feeds. The global lifestyle brand repurposed high-quality images from social campaigns, featuring popular products like its Classic Short Boot and Men's Neumel Chukka. As a result, UGG saw a strong increase in the quality of its website traffic and a revenue return ten times its original ad spend. Deckers now plans to implement Discovery ads across the rest of its brand portfolio, including HOKA and Teva.

"We're very pleased with our performance on Discovery ads," says Richard Russell, VP Omnichannel Marketing at Deckers. "They've helped us build on our omnichannel strategy—we're driving action with our ideal customer across even more of their purchase journey."


FINAL Logo_Iprospect.png

Digital marketing agency iProspect has also seen Discovery ads deliver success for several large brands looking to connect with new customers, including global retailers. "Since we first began testing in early 2019, Discovery ads have driven results across a wide range of verticals, from retail to education," says Gareth Cleevely, VP Head of Paid Search at iProspect. "We've seen them deliver positive performance further down the funnel with up to 48 percent lower cost-per-action compared to social ads."

Google Discovery  - MandM Direct Quote.png

An example Discovery ad for UK clothing retailer MandM Direct


Get started with Discovery ads

If you're already running media campaigns for social or video, you can get started by bringing your richest creative assets and most engaging messages over to Discovery ads. For help creating your first campaigns, visit the Google Ads Help Center. And be sure to check out our best practices checklist and creative asset guide for more tips on driving better performance with visually inspiring ads.

Source: Google Ads


Inspire new customers in their moments of discovery

Last year we introduced Discovery ads as a new way to help people discover and engage with your brand as they scroll through their favorite content. In April, we made Discovery ads generally available for all advertisers globally. For the first time, you can reach up to 2.9 billion people as they explore their interests and look for inspiration across multiple Google surfaces—all with a single, easy-to-use campaign.

Reach more people as they browse their favorite feeds

More consumers are now finding their next favorite brand or product through a growing variety of touchpoints—in fact, 86 percent of online consumers say they're on the lookout for shopping ideas as they watch videos or explore content across the web. With Discovery ads, you can rely on Google's understanding of consumers' intent across our properties to engage these audiences as they scroll through their favorite Google feeds—no search query needed:


  • YouTube: Showcase your products on the Home and Watch Next feeds in YouTube, where over 90 percent of users say they discover new brands or products.

  • Discover:Reach hundreds of millions of consumers in the feed on the Google Search app as they explore and stay up to date on their interests.

  • Gmail:Show timely offers to shoppers as they check their inbox for the latest products and deals on the Promotions and Social tabs.

Google Discovery - UGG GIF.gif

Example Discovery ads for lifestyle retailer UGG

Drive interest and action with new audiences

Early adopters like Deckers, iProspect and MandM Direct have seen great results driving customer action with Discovery ads alongside their existing media. 

For Deckers' collection of iconic lifestyle brands, inspiring consumers to action through richly visual product experiences is fundamental to its media planning. While Deckers has traditionally relied on social media and video to engage new customers, the company worked with digital agency Jellyfish to expand on its strategy for the UGG brand's 2019 holiday season.

UGG-LOGO_black (1).png

UGG used Discovery ads to promote its holiday gift guide, connecting with fashion-forward shoppers open to trying new products while scrolling through their favorite Google feeds. The global lifestyle brand repurposed high-quality images from social campaigns, featuring popular products like its Classic Short Boot and Men's Neumel Chukka. As a result, UGG saw a strong increase in the quality of its website traffic and a revenue return ten times its original ad spend. Deckers now plans to implement Discovery ads across the rest of its brand portfolio, including HOKA and Teva.

"We're very pleased with our performance on Discovery ads," says Richard Russell, VP Omnichannel Marketing at Deckers. "They've helped us build on our omnichannel strategy—we're driving action with our ideal customer across even more of their purchase journey."


FINAL Logo_Iprospect.png

Digital marketing agency iProspect has also seen Discovery ads deliver success for several large brands looking to connect with new customers, including global retailers. "Since we first began testing in early 2019, Discovery ads have driven results across a wide range of verticals, from retail to education," says Gareth Cleevely, VP Head of Paid Search at iProspect. "We've seen them deliver positive performance further down the funnel with up to 48 percent lower cost-per-action compared to social ads."

Google Discovery  - MandM Direct Quote.png

An example Discovery ad for UK clothing retailer MandM Direct


Get started with Discovery ads

If you're already running media campaigns for social or video, you can get started by bringing your richest creative assets and most engaging messages over to Discovery ads. For help creating your first campaigns, visit the Google Ads Help Center. And be sure to check out our best practices checklist and creative asset guide for more tips on driving better performance with visually inspiring ads.

Source: Google Ads