Tag Archives: case study

Start measuring your TV ads with the precision of digital

“The challenge with television is that there’s no link to click on,” says Alex Bain, Marketing Analyst for Nest. The company makes products for the thoughtful home, but was having a hard time understanding the effect of its TV ads on digital visits and sales.

That's why the Nest marketing team turned to the Google Analytics 360 Suite while running a set of six TV ads last holiday season. The suite's TV attribution features are designed to measure the impact of ads on search activity and website visits. As a result, Nest could see the channels and times of day where its ads had the most impact. The metrics arrive almost immediately, so the Nest team found itself spending less time trying to get answers and more time taking action on what they learned.

The good results that Nest is getting are available to anyone. Watch the video for more details.
 
 Post by, Suzanne Mumford Head of Marketing, Google Analytics 360 Suite

Progressive improves the mobile experience with the Google Analytics 360 Suite

What if improved analytics showed you a sales opportunity that you didn't even know you were missing?

As you'll see in this video, that's one of the things Progressive Insurance learned from using Google Analytics 360 Suite. The Progressive team discovered that their mobile app visitors wanted more than just helpful insurance quotes; they wanted to buy on the spot. The company responded by improving the customer experience and giving them exactly what they want — the option to buy insurance. The results have been more than satisfactory.

“We sell insurance, but if you think about it, our product is actually data,” says Pawan Divakarla, Progressive's Data & Analytics Business Leader. “Organizing data is crucial for us.” Perhaps your own company is finding that data management is becoming more important to success in today's multi-screen world? If so, watch the video for more of the Progressive story.



To learn more about the Analytics 360 Suite, visit our website.

Posted by Suzanne Mumford Head of Marketing, Google Analytics 360 Suite

From Insights to Impact: Driving Value with Analytics

At eTail West this week we were thrilled to give a joint presentation with Chris Duncan, VP of Strategic Marketing for Kohl's, a $19B+ retailer making big strides in omni-channel analytics.  Casey Carey, Head of Marketing for Google Analytics, kicked off the presentation with highlights from our new report with Harvard Business Review.  Following Casey's introduction, Chris gave the audience a glimpse into the Kohl’s Greatness Agenda, launched in 2014 with the goal of becoming “the most engaging retailer in America.”

Kohl’s has seen the growing effect of micro-moments on their business in recent years and has used measurement and analytics to gain key insights:
  • They had more visits on digital devices last year than in all stores combined.
  • Most of their sales are driven by people who have engaged with more than one marketing channel.
  • Customers who engage online are spending more in-store.
Kohl’s has taken action, finding better ways to engage consumers across channels.  They combined direct mail with digital display to make their direct mail dollars go further, they blended email marketing with social media to increase app downloads by 180%, and they got hyper-local with digital display and paid search.  In other words, they used their insights to drive action.

The Google Analytics team is all about turning insights into action, which is why we commissioned a study with Harvard Business Review—we wanted to understand how great companies are using insights to drive customer value.  The findings are compelling:  some companies who capture the full customer journey with integrated data are generating up to 8.5x higher shareholder value.


We invite you to read the full report to learn how great companies like Kohl's are analyzing and acting to create value for their customers and for themselves.

Posted by:  Jocelyn Whittenburg, Product Marketing Manager

Mumzworld reaches 300% ROAS with Google Analytics

From rattles to diapers to playhouses, Mumzworld sells everything for babies and children to hundreds of thousands of online shoppers in the Middle East each year. The company advertises on many platforms and works hard to engage consumers with the best possible product catalog. 

For Mumzworld, the challenge was to spend those ad dollars wisely, with full insight into ROI and product availability. The company wanted to increase online sales and repeat buyers while keeping user acquisition cost low. They also wanted a platform to help them manage on-site inventory better and lower out-of-stock product views.

For help, Mumzworld turned to InfoTrust, a Google Analytics Certified Partner that specializes in ecommerce data integration. Together, Mumzworld and InfoTrust implemented Google Analytics Enhanced Ecommerce for deeper shopper insights, product inventory tracking and leveraged InfoTrust’s data integration tool, Analyze.ly, to import cost-related metrics from non-Google platforms into GA. 

Through remarketing and automated reports for out-of-stock products day-over-day, Mumzworld was able to see growth in total conversions, conversion rate and maintain a ROAS at 300% across top channels. Read the full case study.
Click image for full-sized version

“InfoTrust cleaned up our Google Analytics account and helped us better capture key data in dashboards, so we could dissect the information that helps us make our business better. It showed us key KPIs to watch for and created automated reports so we could measure and react to these KPIs.” —Mona Ataya, CEO and Founder, Mumzworld FZ-LLC

To learn how Mumzworld and InfoTrust worked together to achieve these results, download the full case study. 

Posted by Daniel Waisberg, Analytics Advocate

Engagement Jumps 30% for Wyndham Vacation Rentals With Help from Google Analytics Premium

Wyndham Vacation Rentals runs 9,000 North American rental properties from the mountains of Utah to the beaches of South Carolina.  As you can imagine, that many guests and destinations creates some interesting challenges for Wyndham's online booking system.  

They turned to Google Analytics Premium and Google Tag Manager for help, and we've just published a new case study showing the results. (Spoiler alert: property search CTRs are up by 30%.)

Wyndham did some very clever things with both tools. For instance, they used Google Tag Manager to implement Google Analytics Premium Custom Dimensions to capture user behavior around metrics like rental dates and length of stay. Then they used Google Analytics Premium to dig into the details and gather insights. That's how they learned that, while a "good view" is one of the top things customers included in searches, the scenic view attribute actually had a lower conversion rate than other features offered in their suites.  

As a result, Wyndham redesigned its search results to put the properties with the most profitable mix of attributes on the first page. The Wyndham team also learned how far in advance people begin searching for various vacations, and have adjusted their campaigns and spending to match the peaks in demand.

With changes like these, Wyndham's customers are maintaining more interest through all stages of the funnel. Wyndham says its property search CTR has skyrocketed by more than 30%. Here's what Nadir Ali, their Director of eCommerce Analytics, has to say about this success:
“Google Analytics Premium is helping us connect the dots. As a data-driven organization, we strive to approach each business challenge objectively and back our assumptions with data. Google Analytics Premium gives us the flexibility to customize the data we collect in a manner that makes it easy to answer our business questions.” 
We're always happy to see the creative ways partners use Google Analytics Premium and tools like Google Tag Manager. Congrats to Wyndham on some excellent (and ongoing) results.

See the Wyndham Vacation Rentals case study

Posted by Rachel Reader, Google Analytics Marketing

Progressive Builds a Better Mobile App with Google Analytics Premium

You've probably seen Progressive Insurance's terrific commercials with Flo the enthusiastic cashier. But have you seen their terrific new mobile app?

It's a story of perseverance. Their full site at Progressive.com has been rated as America's best insurance carrier website for more than a decade.1 But a few years back, as consumers shifted to mobile, the company realized it needed to make a whole new push to build a mobile app that matched its customers' changing behavior. They had a mobile app—they just didn't have a great mobile app. 

Progressive recognized to get started, they'd need sophisticated analytics to really understand what their customers wanted most from a mobile experience. They turned to Google Analytics Premium, in combination with other Google measurement tools, for the solution. Features like Custom Reports, Custom Dimensions and the integration with BigQuery let them streamline the app testing process, spot the root causes of app crashes, and simplify user logins.

“The Google Analytics Premium user interface lets us easily understand the consumer experience on apps. Both our IT and Business organizations rely on this data.” — Kaitlin Marvin, Digital Analytics Architect, Progressive Insurance
Google Analytics Premium helped Progressive move fast. Their team lowered app testing time by 20% and boosted successful customer logins by 30%. The result is a mobile app that may not be quite as famous as Flo, but continues the best-in-class tradition that keeps Progressive customers happy and loyal. 

See how they did it: read the full Progressive case study.

1Progressive Insurance, "Keynote Recognizes Progressive Insurance for the 24th Time as Premiere Insurance Carrier Website," March 17, 2015.

Posted by Rachel Reader, Google Analytics Marketing

Remarketing Lists for Search Ads, Powered by Google Analytics

Today we’re excited to announce you can use audiences (previously remarketing lists) created in Google Analytics to reach your customers on Google Search, with no tagging changes required. 

Remarketing Lists for Search Ads (RLSA) allows you to tailor your search ads and based on your visitors' past activity on your website. Now you can leverage more than 200 Google Analytics dimensions and metrics to create and activate your audiences for remarketing, then use those audiences to reach and re-engage your customers with a consistent message across both Google Search and Display.

TransUnion cuts CPA in half with RLSA

In order to find more customers while reducing waste in their search campaigns, TransUnion, a leading financial services provider, used the audience creation capabilities in Google Analytics to spend more efficiently on Google Search.

TransUnion started by creating two audiences. The first was for new customers―those who had visited the site and started, but not completed a credit application. The other included customers who had already converted. Splitting the audience between new and existing customers allowed TransUnion to bid higher on Google search ads for new customers and spend less on converted customers.

The new RLSA capabilities in Google Analytics yielded impressive conversion rates and cost efficiencies for TransUnion's search campaigns. RLSA visitors had a lower bounce rate and viewed twice as many pages per session compared with regular visitors. 

By using more tailored text with their remarketing lists, TransUnion increased their conversion rate by 65% and average transaction value by 58%. Meanwhile, CPCs for existing customers dropped 50%, resulting in a roughly 50% drop in their cost per transaction. Read the full case study here. 

How to get started

Getting started with RLSA is easier than ever before thanks to Instant Activation. Within the Admin tab, simply click Property, then Tracking Info, and finally Data Collection. Ensure that Remarketing is set to ‘ON.’


Once you’ve enabled this setting, all your eligible audiences will begin to populate for RLSA.

Building Audiences

If you’d like to create new audiences, there are three ways to get started. 

First, you can create a new audience using the Audience builder in the remarketing section of the Admin tab. Make sure you select the relevant AdWords account to share your audience with for remarketing.

Admin Remarketing.png

If you have an existing segment you’d like to turn into an audience, simply click on the segment options and select “Build Audience” right from within reporting. This option will take you directly to the audience builder as above.  

Segment Remarketing.png
Finally, you can get started quickly and easily by importing audiences from the Google Analytics Solutions Gallery.

Activating audiences in AdWords

Once you have shared an audience with AdWords, it will appear instantly in your AdWords Shared Library and will show eligible users in the column List size (Google search).  Keep in mind that an audience must accumulate a minimum of 1,000 users before you can use it for remarketing on Google Search. To get started, follow the instructions in the AdWords Help Center. 


Support for RLSA with Google Analytics is part of an ongoing investment to provide powerful ways to activate your customer insights in Google Analytics, along with recent features like Cohort Analysis, Lifetime Value Analysis, and Active User Reporting. Stay tuned for more announcements!

Happy Analyzing,
Lan Huang, Technical Lead, Google Analytics,
Xiaorui Gan, Technical Lead, Google Search Ads

HP improves performance and lowers costs by switching SEM platforms

Today we're shining a light on the SEM platform capabilities that played a role in HP's decision to switch from an incumbent platform to DoubleClick Search. 

Paid search is core to HP's digital marketing programs. Strategically, it’s critical for the company to have a strong line of sight across all marketing disciplines, including search. It also wants to efficiently respond in real time to marketing opportunities across the globe. HP and its agency Optimedia recently saw an opportunity to optimize performance from improved real-time and cross-channel capabilities by switching SEM platforms.

Having experienced mixed results with other automated bidding platforms in the past, Maren Wesley, VP of Global Search, and the rest of the Optimedia team were initially skeptical of the results possible with DoubleClick Search. "We were looking for proof that the performance for all areas of the program would improve with DoubleClick Search," said Wesley.

In partnership with DoubleClick, the teams deployed a 2-phase test to compare campaign performance between DoubleClick Search and the incumbent SEM platform, which the teams had been using for several years.

At the end of phase 1, DoubleClick Search bid strategies had reduced costs by 23% and increased revenue by 16%, resulting in a 33% improvement in cost per order dollar (CPOD) versus the incumbent platform.

At the end of phase 2, DoubleClick Search bid strategies had reduced costs by 18% and maintained revenue at high levels, resulting in a 17% improvement in CPOD versus the incumbent platform.

The strong results the teams saw from their SEM platform comparison led them to fully migrate to DoubleClick Search as the platform of choice, and as a proven way to realize their real-time and cross-channel goals. Jay Dark, Director of Search and Global Marketing at HP says, "The positive results allowed us to make the decision to switch to DoubleClick Search and because of that decision, we are doing a global rollout across both our B2B and B2C businesses."

For all the details behind HP and Optimedia's SEM platform evaluation, download the full DoubleClick Search case study (PDF).

You can catch up on our real-time series by reading about how real-time helps on big launch days, how to use real-time data to optimize your search ads and Shopping Campaigns, and our initial research on what the real-time gap means for search marketers.


Posted by Nick Macrae, Product Marketing Manager, DoubleClick Search

BT increases sales volume and efficiency using DoubleClick Bid Manager with Google Analytics Premium

Cross-posted on the Google Analytics blog

Modern marketers live in a world that’s dominated by data. Advancements in programmatic buying enable marketers to leverage data and analytics to connect precisely, in real time. Advertisers who are smart about organizing, segmenting, and acting on this data are realizing the benefits of more personalized marketing. BT, a leading telecommunications firm in the UK, did just that and saw fantastic results.

BT wanted to increase the relevance of their remarketing campaigns by creating more precise audience lists. With the help of their media agency Maxus, BT found that using Google Analytics Premium with DoubleClick Bid Manager offered the ideal solution.

Google Analytics Premium gave BT the ability to create granular audience segments based on site behavior metrics such as recency, frequency, referral source, and stage of cart abandonment. Once these audience lists were created, the native integration between Google Analytics Premium and DoubleClick Bid Manager meant they could be shared with the platform to make more precise media buys in just a few clicks.

Using Google Analytics Premium with DoubleClick Bid Manager put Maxus and BT in the driver’s seat of their media campaigns. They not only gleaned full transparency with a single customer view and de-duplicated metrics across all channels, but also saw better measurement through unified reporting, and the ability to optimize based on the results.
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"Our goals were to build up ‘best practices’ of programmatic display remarketing techniques with a focus on driving post-click sales,” says Alison Thorburn, Head of Digital DR Media at BT. “The DoubleClick suite of products enabled us to do this quickly and efficiently as audience data can be easily organized and utilized.”

The new analytics-driven approach produced a 69% increase in post-click sales and an 87% reduction in post-click cost per acquisition compared to the previous year’s remarketing activity. It also compared favorably to the remarketing activity that ran simultaneously outside of DoubleClick Bid Manager; post-click sales were 30% higher and post-click cost per acquisition was 42% lower. BT has now consolidated its display remarketing through DoubleClick BidManager.

Read the full case study here.


Posted by-
Kelley Sternhagen, Product Marketing, Google Analytics
Kelly Cox, Product Marketing, DoubleClick

BT Increases Sales Volume and Efficiency Using DoubleClick Bid Manager With Google Analytics Premium

Cross-posted on the DoubleClick Advertiser Blog

Modern marketers live in a world that’s dominated by data. Advancements in programmatic buying enable marketers to leverage data and analytics to connect precisely, in real time. Advertisers who are smart about organizing, segmenting, and acting on this data are realizing the benefits of more personalized marketing. BT, a leading telecommunications firm in the UK, did just that and saw fantastic results.  

BT wanted to increase the relevance of their remarketing campaigns by creating more precise audience lists. With the help of their media agency Maxus, BT found that using Google Analytics Premium with DoubleClick Bid Manager offered the ideal solution. 

Google Analytics Premium gave BT the ability to create granular audience segments based on site behavior metrics such as recency, frequency, referral source, and stage of cart abandonment. Once these audience lists were created, the native integration between Google Analytics Premium and DoubleClick Bid Manager meant they could be shared with the platform to make more precise media buys in just a few clicks.

Using Google Analytics Premium with DoubleClick Bid Manager put Maxus and BT in the driver’s seat of their media campaigns. They not only gleaned full transparency with a single customer view and de-duplicated metrics across all channels, but also saw better measurement through unified reporting, and the ability to optimize based on the results.



”Our goals were to build up ‘best practices’ of programmatic display remarketing techniques with a focus on driving post-click sales,” says Alison Thorburn, Head of Digital DR Media at BT. “The DoubleClick suite of products enabled us to do this quickly and efficiently as audience data can be easily organized and utilized.” 

The new analytics-driven approach produced a 69% increase in post-click sales and an 87% reduction in post-click cost per acquisition compared to the previous year’s remarketing activity. It also compared favorably to the remarketing activity that ran simultaneously outside of DoubleClick Bid Manager; post-click sales were 30% higher and post-click cost per acquisition was 42% lower. BT has now consolidated its display remarketing through DoubleClick BidManager.
Read the full case study here.

Posted by-
Kelley Sternhagen, Product Marketing, Google Analytics
Kelly Cox, Product Marketing, DoubleClick