Tag Archives: Measurement

Google Analytics 360 + Salesforce: A Powerful Combination

Cross-posted from the Google Analytics blog

We often hear from marketers how challenging it is to piece together online and offline customer interactions in order to see a complete view of a customer’s journey. That’s why we’re excited to share that Google and Salesforce are working together to seamlessly connect sales, marketing and advertising data for the first time, giving you the full view of what’s working and what isn’t as customers engage with your ads, websites, apps, emails, call centers, field sales teams and more.

Today at Dreamforce, Google and Salesforce are announcing a strategic partnership to deliver four new, turnkey integrations between Google Analytics 360, Salesforce Sales Cloud and Salesforce Marketing Cloud:
  • Sales data from Sales Cloud will be available in Analytics 360 for use in attribution, bid optimization and audience creation
  • Data from Analytics 360 will be visible in the Marketing Cloud reporting UI for a more complete understanding of campaign performance
  • Audiences created in Analytics 360 will be available in Marketing Cloud for activation via direct marketing channels, including email and SMS
  • Customer interactions from Marketing Cloud will be available in Analytics 360 for use in creating audience lists

These new connections between our market-leading digital analytics solution and Salesforce’s market-leading customer relationship management (CRM) platform will change the game for how our clients understand and reach their customers — and how they measure the impact of their marketing. These integrations are fully consistent with our privacy policies and have settings that offer privacy controls and choice on how data is used.

By integrating your customer data, you can see a customer’s path from awareness all the way through to conversion and retention. And with connections to Google’s ad platforms and Salesforce’s marketing platform, you can quickly take action, engaging them at the right moment. You'll see these new integrations begin to arrive in the first half of 2018.

Example of a complete customer journey funnel in Google Analytics 360 joining website data (pageviews, leads submitted) with pipeline data from Sales Cloud (lead and opportunity stages); example also shows a prompt to create a new audience segment to take action

New insights

Until now, businesses have not been able to connect offline interactions, such as an estimate provided by a call center rep or an order closed by a field sales rep, with insights on how customers use digital channels. With the connection between Sales Cloud and Analytics 360, soon you’ll be able to include offline conversions in your attribution modeling when using Google Attribution 360, so you’ll have a more complete view of ROI for each of your marketing channels and even more reason to move away from a last-click attribution method. This integration will also let you see how your most valuable customers engage with your digital properties, answering some important questions like, what are they looking for and are they actually finding what they need?

With the integration allowing data from Analytics 360 to be visible in Marketing Cloud, you’ll gain a more complete understanding of how your marketing campaigns perform. For example, if you send an email campaign to frequent shoppers to promote your fall fashion line, you’ll be able to see right in Marketing Cloud information such as how many pages people visited when they came to your site, the number of times people clicked on product details to learn more, and how many people added items to their shopping cart and converted.

Easy to take action

Today, Google Analytics allows you to create audience lists and goals that you can easily send to AdWords and DoubleClick for digital remarketing and to optimize bids. With the new connection from Sales Cloud to Analytics 360, in addition to unlocking new insights and more data for attribution modeling, you’ll be able to combine Salesforce data (such as sales milestones or conversions) with behavioral data from your digital properties to create richer audiences and for smarter bidding.

For example, if you’re a residential solar panel company and want to find new customers, you can create an audience in Analytics 360 of qualified leads from Sales Cloud and use AdWords or DoubleClick Bid Manager to reach people with similar characteristics. Or, create a goal in Analytics 360 based on leads marked as closed in Sales Cloud, and automatically send that goal to AdWords or DoubleClick Search to optimize your bidding and drive more conversions.

With the Analytics 360 connection to Marketing Cloud, you’ll be able to use customer insights to take action in marketing channels beyond Google’s ad platforms, such as email, SMS or push notification. For example, you can create an audience in Analytics 360 of customers who bought a TV on your site and came back later to browse for home theater accessories, and use that list in Salesforce to promote new speakers with a timely and relevant email.

Powerful combination

Every day, Google Analytics processes hundreds of billions of customer moments, Salesforce Marketing Cloud sends 1.4 billion emails, and there are over 5 million leads and opportunities created in Salesforce Sales Cloud. These new integrations represent a powerful combination, and we believe they will help marketers take a big step closer to the ultimate dream: providing every customer with a highly relevant experience at each step of their journey.

You’ll see these new joint capabilities become available beginning in 2018, and we'll be sure to keep you updated along the way. Contact us here if you would like to learn more about Analytics 360. We hope you’re as excited as we are!

Posted by Babak Pahlavan
Senior Director of Product Management, Measurement & Analytics

The Google Analytics 360 + Salesforce integrations are just one part of a broader strategic alliance announced today between Google and Salesforce. Read about new integrations between G Suite and Salesforce and a new partnership between Google Cloud and Salesforce here.

Building trust and increasing transparency with MRC-accredited measurement

Cross-posted from the Google Agency Blog

Measurement has been top of mind in our recent conversations with advertisers, and for good reason. As we’ve said many times, “If you can’t measure it, how do you know it worked?” Committing to measurement is critical, but just the first step. We believe that that the industry needs metrics that are trusted, transparent and easily verified. Today, we’re pleased to share several updates on the work we’re doing with third party verification and audit partners to ensure that the metrics available from Google are objective and accurate.

Transparency and trust are the core principles of our measurement strategy. We strongly believe in the need for third-party accreditation through the Media Rating Council (MRC). We gained our first accreditations back in 2006, and for over ten years we’ve partnered with the MRC, advocating for standards across the industry and contributing to ongoing discussions that set guidelines for measuring the effectiveness of ads. We currently maintain over 30 MRC accreditations across display and video, desktop and mobile web, mobile apps, and clicks, plays, impressions and viewability.

MRC accreditation for 3rd party viewability reporting on YouTube

Since 2015, we've completed integrations with Moat, Integral Ad Science and DoubleVerify to enable third-party viewability reporting on YouTube. These integrations offer advertisers additional choice for measuring viewability on YouTube, alongside Active View.

Today, we’re announcing that each of these integrations will undergo a stringent, independent audit for MRC accreditation. The audit will validate that data collection, aggregation and reporting for served video impressions, viewable impressions, related viewability statistics and General Invalid Traffic (GIVT) across desktop and mobile for each integration adheres to MRC and IAB standards. In short, advertisers will have even greater confidence in the metrics returned by these third party partners about their campaigns on YouTube.

“Google’s announcement that they are undertaking an independent audit of their 3rd party viewability reporting integrations is a positive step forward for marketers. At the ANA, our goal is to create transparency for the advertising supply chain. This action from Google today demonstrates their commitment to partnering with us to deliver this goal."
—Bob Liodice, President and CEO, Association for National Advertisers

New MRC accreditations for DoubleClick and AdWords

Our commitment to MRC accreditation goes beyond our media to include our platform solutions as well. We maintain several accreditations for DoubleClick already, and today we’re announcing that we are now fully accredited for video impressions and viewability statistics for desktop web, mobile web and mobile app in DoubleClick Campaign Manager.

We are also seeking MRC accreditation for video impressions and viewability statistics and GIVT detection for display and video in both AdWords and DoubleClick Bid Manager. These MRC audits will span across all video available through these buying platforms — including YouTube and partner inventory.

"Google's commitment to MRC's initiatives has been unwavering over time, and their participation in industry standards projects has been helpful. We look forward to working on these new audits and expanding the industry's trust as it relates to YouTube's third party integrations and DoubleClick Bid Manager."
—George Ivie, CEO and Executive Director, Media Rating Council

“Google’s announcement to bring more media transparency is important progress that will help move the industry forward. At P&G, we are encouraged by Google’s actions, which should make a positive impact on creating a clean and productive media supply chain.”
—Marc Pritchard, Chief Brand Officer, Procter & Gamble

With so much activity underway, we know that it can be difficult to stay current. For an up to date list of all MRC accreditations, click here.

Transparency and trust are fundamental to measurement, and they’re fundamental to our strategy for giving marketers and publishers the metrics and insights they need to make better decisions. A solid foundation has been created, but there is much more work to do. In 2017, we’ll continue to seek ways to raise the bar on transparent and trustworthy measurement, and we welcome your partnership along the way.

Posted by Babak Pahlavan
Senior Director of Product Management, Analytics Solutions and Measurement, Google

Marketing Analytics Can Improve the Customer Experience

Almost every organization today is putting customer experience (CX) at the core of its strategy, aiming to provide products and services that meet customers at every touch point. In a crowded, multichannel marketplace, companies realize that a great customer experience — consistently delivering what customers want, when they want it — can be a powerful differentiator.


But many companies fail to deliver, according to research by Harvard Business Review Analytic Services (HBR-AS). Although half of surveyed business leaders say CX is a top-two differentiator for their business, just half of them said they perform well in it.


Although half of surveyed business leaders say CX is a top-two differentiator for their business, just half of them said they perform well in it.1


The problem isn’t access to data; most businesses said they collect mountains of information on their customers. The real obstacle to better customer experience, the research has found, is built into the way organizations share that data, analyze it, and work together.


Improving the customer experience is the end game, but getting there requires more than data. It requires the right data, from multiple channels, integrated to give a holistic picture of the customer journey. And that is where many companies struggle. HBR-AS found that fewer than a quarter of companies integrate customer data across channels to provide a single customer view.


Integrating data for customer value requires getting around organizational silos, which HBR-AS research has identified as the number one problem for companies struggling to improve their total customer experience. These silos prevent organizations from understanding the customers’ expectations at critical moments, and cultural resistance makes it tough to get the collaboration needed to solve the problem. As a result, respondents said the business doesn’t develop the right insights, get the information to the right people, or make the moves that could add real value.


Data-Driven Insight
By contrast, the study found that “best-in-class companies” — those with strong financial performance and competitive customer experiences — are more likely to have broken down those silos than are other organizations. And they use sophisticated analytics in a way that provides insights that open up the customer experience to the whole organization.


For example, at Progressive Insurance, the marketing team collected data on how mobile app users were behaving. These consumers, they discovered, wanted more than just helpful insurance quotes in the mobile app; they wanted to buy insurance on the spot. Progressive responded by giving them exactly what they wanted — the option to buy insurance — which vastly improved the customer experience and delivered a big win for the company. When a company creates customer value, the business benefits naturally follow.



Marketing Takes the Lead
But who is going to break down silos, connect the dots of the customer experience, and drive its improvement?


Today, marketing leaders need to make the case to the company that optimizing the customer experience requires breaking down silos and opening up collaboration, and shifting from a product-centric to a customer-centric approach, says Erich Joachimsthaler, author of Brand Leadership: Building Assets in an Information Economy. For example, a European beverage company assigns marketing groups to consumption moments, such as a night out, instead of brands and channels. The goal is to embed marketers deeply into a particular customer experience and focus them on each step of the customer journey.


“Marketing needs to connect the dots across all customer-facing functions of a company, including partners, in order to deliver real value instead of just communicating the brand,” says Joachimsthaler.


Robust analytics and insights have given marketing teams insight into how customers interact with brands, highlighting product preferences, purchase sequences, and so forth. And they reveal how top of the funnel marketing activities — such as an online display ad or TV commercial — tie in to in-store sales or an online website conversion. Measurement and analytics allow brand marketing and performance marketing to complement each other for the customers’ benefit.


Clearly the stakes are high, and marketing leaders and their teams are challenged to think in new ways. They don’t need more data; they need to find ways to identify and supply their organization with useful insights from that data.


Download “Measuring Marketing Insights,” a collection of Harvard Business Review Insight Center articles, to learn how companies are using data and marketing analytics to improve customer experience.


A version of this article first appeared as sponsor content on HBR.org in August 2016.

1Source: Harvard Business Review Analytic Services, "Marketing in the Driver's Seat: Using Analytics to Create Customer Value," 2015.

Posted by Karen Budell, Content Marketing Manager, Google Analytics 360 Suite

Rethinking Marketing Measurement from the Ground Up

From the moment smartphones touched human hands, they began to change how people interact with brands. It happened slowly at first … but today 91 percent of smartphone users turn to their phone for ideas while doing a task.1


Consumers expect more of marketers now. They expect brands to answer their questions and deliver the exact experiences they want at the moments they need to know, go, do, or buy things. They expect this across all screens and all touch points, over hundreds of interactions on their journeys.


This means there are three questions marketers should be asking:
  1. Is our brand useful to consumers at every touch point?
  2. How can we measure our usefulness?
  3. How can we be even more useful tomorrow?
To deliver, enterprise marketers need a new approach to measurement that shows them the entire customer journey and lets them see what’s working at each step along the way. The problem is that many of our measurement tools and metrics were created for a desktop world at a time when marketing focused on channel performance.


Today we need an understanding of our audiences across devices and channels. That means taking into account the impact of mobile online and offline, quickly spotting insights, and trying new ways to provide better customer experiences.


Breaking Down the Data Silos
A car shopper today can have hundreds of digital interactions — or in this case 900-plus interactions — before buying. Each one of those moments is an opportunity for a brand to be useful. And each one leaves its own data trail.


But companies that look at data channel by channel, in a silo, can miss the forest for the trees. We need to break down measurement and strategy silos and create an integrated view of the consumer’s journey. It’s likely you have found yourself in a debate with colleagues about metrics and campaign results and thought, “It’s not about what matters to channel X — we need to zoom out to see the whole picture and do what’s best for our customers.”


The truth is that the future of enterprise measurement depends on people and departments, tools and systems, all talking to each other and sharing insights in real time about what customers want most.


From Silos to Synthesis
So if we know that one session and one click doesn’t tell the full story … and if we want to connect consumer behavior dots over time … where do we start? The best place is with the classic question “What outcomes are we trying to achieve?” But then instead of saying “How do we reach our goals?” let’s ask: “How do we measure success?”


Key performance indicators (KPIs) have to reflect the new objectives of the mobile-first world. Marketers who link their metrics to business results are three times more likely to hit revenue goals than those who don’t, according to a Forrester report.2


And while more data is always great, what marketers really need are more insights. That’s why the question “What’s working?” is so crucial. If that car buyer sees a TV commercial for a small sedan or pickup truck and searches for reviews and mileage ratings on his or her mobile phone, watches videos about special features, visits a dealer for a test-drive, and then finally buys a month later, marketers must find a way to bridge the gaps between TV airings and search lift, and display ads and video views, to see where the real influence happened.


How much credit should mobile get? How many touch points were there? Marketers need to know. And if the gaps can’t be filled perfectly, we should get comfortable with new proxies that will give us a sturdy estimate instead.


Marketers, Mobile, and Tomorrow
Evolution is a good thing, even if measuring in new ways can be awkward at first. Measurement and marketing go hand in hand — both have to keep pace with the vastly rising expectations of mobile-first consumers. Discomfort means you’re working to stay ahead.


So, take stock of what you measure and how you measure. Ask if those KPIs account for all the ways consumers may engage with your brand. If not, ask yourself why you’re measuring them in the first place. Focus on the outcomes you want and map your new metrics back to your strategy.


Smartphones have already changed how people interact with brands, and they’ll surely alter those interactions even more in years to come. We can’t predict how. But we can say that the brands that measure the results of those changes first will have a major edge over those that don’t. Measurement isn’t what happens at the end; it’s where the smarter and more successful future begins.


Download “Measuring Marketing Insights,” a collection of Harvard Business Review Insight Center articles, to read more about best practices and case studies on enterprise marketing and analytics.


A version of this article first appeared as sponsor content on HBR.org in August 2016.


1Source: Google/Ipsos, “Consumers in the Micro-Moment” study, March 2015.
2Source: Forrester, “Discover How Marketing Analytics Increases Business Performance,” March 2016


Posted by Matt Lawson, Director or Marketing, Performance Ads at Google

Showing why mobile #SpeedMatters

Publishers create the stories, memes, shows and games that entertain and inform us everyday - and most of that content is funded by ads. Our goal at DoubleClick is to help these publishers thrive by delivering great user experiences on every screen, so they can keep us users happy and grow their revenue. That’s why we believe it’s important to share insights when we can, and partner closely with publishers to help them apply learnings from our research to support their businesses.

Calculating the cost of mobile speed

People expect great experiences wherever they’re consuming content, especially on mobile. But slow loading mobile sites are more than a user experience issue; they can cost publishers revenue. Our recent research, The Need for Mobile Speed, shows that mobile websites that load in 5 seconds can earn up to 2X more revenue than sites that load in 19 seconds, the industry average1. To help publishers understand how much more revenue they could earn, we’ve published an interactive revenue calculator on DoubleClick.com showing how mobile page speed relates to ad revenue.


While there are many factors that can impact publisher revenue, the results provided by the calculator are based on analysis of thousands of mobile web domains combined with real revenue and site performance data from DoubleClick for Publishers, DoubleClick Ad Exchange and Google Analytics. By entering just a few data points from their current site, publishers can find out how much money they could earn with a faster site.

Partnering to solve mobile speed

Using lessons and insights from our mobile research, our teams work closely with publishers like Everyday Health and Sinclair Digital to help them improve their mobile experiences and deliver real business results.

After consulting and working together with our team, Everyday Health, Inc. took steps to accelerate their What to Expect mobile web pages.

“We were able to improve the time it takes to load the first part of the page by 33%, and we were able to improve the full page load by 78%, so that’s going to be miles better for a mom who’s impatient, or nervous, or anxious. She’s going to trust us more.”
-Diane Otter, Editor in Chief, Everyday Health

Sinclair Digital contacted various mobile experts to see what metrics they should use and how best to measure them. The DoubleClick team was able to give the Sinclair team a second opinion and specific advice on ways to reduce load times and increase engagement. After implementing changes, Sinclair’s was able to improve their average page speed by 500%.

Read more about how Everyday Health and Sinclair Digital improved their mobile web experiences and then see how much more you could earn with a faster mobile website.

Posted by Alex Shellhammer
Product Marketing Manager

1 DoubleClick, “The Need for Mobile Speed”, September 2016

Publisher sustainability in a mobile and video world

Google believes in the value of the open web, an ecosystem where users get access to information, and publishers are able to create and earn money from their content. And at DoubleClick, our product roadmap is focused on a simple premise: to help publishers thrive and create sustainable businesses with advertising. That commitment isn’t just for today, tomorrow or next quarter - we invest in solutions for the long-term, that will help publishers succeed for many years to come.

On the eve of the 10th anniversary of the smartphone, when we talk about the open web we are really talking about mobile: more than half of all ad queries on DoubleClick’s publisher platform are on mobile1. At the same time, the fastest-growing form of content across all digital channels is video2. Today, we’re launching three new betas, all designed to help publishers thrive in a mobile and video world.

Putting users first and delivering better ads

People expect great experiences wherever they’re consuming content. That’s why we built a flexible, component-based native advertising solution to help publishers deliver better ads that fit a user’s context. We’re excited to announce that we are bringing video to Native Ads on DoubleClick in a new beta offering.

Since May 2016, native ad impressions served through DoubleClick have more than doubled3 with publishers including The New York Times, Aller Media, Vogue, Zillow Group, Slate, Epicurious and eBay adopting our solution. With the addition of video to our native ads solution, publishers can now capture premium video advertising budgets on their non-video content.

According to Chris Quinn, Head of Commercial Operations at Kijiji, a subsidiary of eBay and an early tester of this solution:

“The [DoubleClick] native video templates — content and app-install — enable Kijiji to give our advertisers an alternative to banner and static native. We were excited about the ability to run assets seamlessly without embedded video players, which will hopefully give us a jumpstart in the video space. Testing has just begun across our iOS app, and we look forward to seeing positive results and potentially incorporating into our greater offering in 2017.”

Maximizing revenue while delivering the best user experience

Our research shows that people will not wait for slow content on mobile: over half of visits are abandoned when mobile web pages take longer than 3 seconds to load4. In this environment, publishers only have a split second to deliver the most relevant and highest paying ads to maximize their overall revenue without increasing latency and losing users.

At DoubleClick, we’ve consistently delivered server-side solutions that create the most revenue possible across all of a publisher’s inventory without sacrificing speed. For example, Dynamic Allocation has helped publishers earn up to a 24% lift in their programmatic revenue5 and publishers like Gannett have seen 15% greater lift in eCPMs for revenue from programmatic channels with new products like DoubleClick for Publishers First Look.

When speed matters, the fastest solutions yield the best results. That’s why we’re excited about our latest offering, Exchange Bidding. Exchange Bidding helps publishers maximize demand for every impression by letting them put multiple exchanges into competition in real time without adding any new client-side code. Since we announced it earlier this year, the number of participating publishers has grown 4x, the number of exchange partners has doubled, and we’ve moved the product from alpha into closed beta in the US.

Continuing this momentum, we’re happy to announce that we are expanding the beta of Exchange Bidding to include mobile apps, with Smaato as one of our first mobile app exchange partners.

“By integrating directly with DoubleClick for Publishers, Smaato can compete in real time for ad impressions based on price and priority, in parallel with other exchanges. We’re delighted to be an early participant in Exchange Bidding and look forward to expanding this solution to all of our partners.”
-Christian Sieweke, Senior Product Manager at Smaato.

Engaging users with personalized video experiences on every screen

Mobile and connected streaming devices are the new destination for digital video. Last year, ad impressions served to Connected TVs via DoubleClick Bid Manager grew over 225%6. Across all these screens, people expect personalized experiences no matter what they’re watching.

Earlier this year, we launched Dynamic Ad Insertion (DAI) for live TV on DoubleClick as a way to bring addressable advertising capabilities to broadcasters. Whether for live sporting events in France or the Presidential debates in the United States, partners like TF1 and Fox News have used DAI to deliver seamless, personalized ad experiences to all screens. In fact, for some of our biggest partners, DAI represents about a third of all their digital ad impressions, and the majority of their Connected TV impressions are being served via DAI.

Today, we’re excited to announce a beta offering to extend Dynamic Ad Insertion to video on demand (VOD). Publishers like A+E Networks are now inserting relevant, highly targeted ads into both long- and short-form VOD content across all devices, and delivering personalized ads while eliminating common pain points like buffering. This feature will be capable of serving both direct-sold and programmatic campaigns - in both cases delivering smarter, data-driven ads that perform better.

At Google, we know we’re only successful when our partners are successful. Today, building for sustainability means thoughtfully innovating to deliver mobile and video solutions that help publishers earn the most from their content while respecting user desires for better experiences.

Posted by Jonathan Bellack
Director of Product Management, Publisher Platforms

1 DoubleClick internal data, Oct - Nov 2016
2 eMarketer, “Growth of Average Time Spent per Day with Major Media by US Adults, 2013-2018 (% change)”, October 1, 2016
3 DoubleClick internal data, May - Oct 2016
4 DoubleClick, “The Need for Mobile Speed”, September 2016
5 Boston Consulting Group, “The Publisher’s Path to Profitability”, July 2015
6 DoubleClickThe State of Play”, July 2016

New tools to connect with consumers across all devices

As part of our Advertising Week announcements, we’re introducing new digital innovations to help advertisers close the loop between television and digital, online and offline, and mobile and desktop.

Consumers make purchase decisions across many different moments, and over 75% of people1 switch from one device to another while shopping. This makes reaching consumers with the right message — in the right moment — more complex. Today we’re introducing new cross-device capabilities in DoubleClick, including cross-device remarketing, to make it easier to close the loop across screens and reach people where they are, on whatever device they’re using.

Connect moments across devices

In July 2015, we introduced the ability to measure cross-device conversions (when a consumer purchase journey starts on one device but is completed on another). These metrics are helping advertisers like American Express and Ringling Bros. better understand consumer behavior and make better decisions about allocating budgets.

The insights have proven to be useful, but we’re excited to help you put them into action. Today we are announcing that you can automatically optimize your bids based on how users are interacting with your ads and converting across devices. This capability will be available as an option for automated bidding2 in DoubleClick Bid Manager, helping you to drive greater impact from cross-screen campaigns.

Re-engage with consumers across devices

As consumers make purchase decisions, they may interact with your business multiple times along the journey. For example, when they’re shopping for their next car, they might download a brochure on their laptop while at work, watch videos while commuting home and read reviews on their tablet on the couch — all before booking a test drive. As an automotive marketer, you could use remarketing to re-engage with consumers who downloaded the brochure and encourage them to book a test drive — but in the past you could only reach them on their laptop.

Today we’re announcing cross-device remarketing in DoubleClick Bid Manager, allowing you to reach consumers across all of their devices, in the moments when they’re most receptive and your ads are most relevant. Cross-device remarketing will be rolled out as a beta early next year. You can contact your DoubleClick team to learn more.

To reach people in real time across all of the moments that shape their decisions, you need a platform that makes it easier to connect with them on all of their devices. DoubleClick surfaces the right cross-device insights while also allowing you to take the right actions to reach your marketing goals.

Posted by Payam Shodjai
Product Management Director, DoubleClick

1 Google/IPSOS Connect, March 2016, Digital Devices Bridge the Physical World, n=2013 US online respondents 18+
2 Only accessible to DoubleClick Bid Manager accounts.

Which TV Ads Made the Podium During the 2016 Olympics?

Note: Now that the 2016 Games are over, we've updated the analysis from the original opening ceremonies post to look at TV ad performance for the entire Olympics.


When the 2016 Olympics kicked off almost three weeks ago, many TV advertisers were crossing their fingers that their strategy would pay off.  Reaching as many as an estimated 27.9 million total viewers in the U.S., they were hoping their ads delivered relevant and compelling creative to the right audiences.  To answer the pay-off question, advertisers will predominately look at three specific areas of performance:
  1. Which ads were noticed by the audience?
  2. Which ads drove interest, shifted perception, and increased intent?
  3. And, which ads drove actual consumer response?
To get some insights into these questions, Google evaluated the top 12 brands totaling over 3.5 billion impressions that aired ads during the NBC broadcasts of the event.  The analysis is based on a combination of consumer surveys and second-screen (mobile, desktop, and tablet) response data. Presented in a live Google Data Studio dashboard, the result is a unique view into the full-funnel performance of the ads evaluated.

Awareness

Commercials during large, live sporting events like the Olympics are often uniquely created to leverage both the scale of the audience and the context of the event.  Whether it is telling the personal story of an athlete or playing to our passions like patriotism, they are intended to strike an emotional connection, entertain us, or make us stand up and take notice.

Nike's "Unlimited" ads were the big winner with almost 35% of respondents having remembered seeing the ads when prompted. Including an ad with the first quadruple amputee to summit Mount Kilimanjaro, Nike's powerful ads outpaced typical recall rates in the 20%-25% range.  Coca Cola was a close second with their "That's gold" ads which mixed Olympic competition with everyday moments.  Tide, McDonald's, and Samsung rounded out the top five with respectable recall rates. On overage, ad recall rates for the top five improved 3% percentage points from the initial analysis following the opening ceremonies.
Olympics Ad Recall
Almost 35% of respondents remembered seeing the Nike ads.
Additionally, of those respondents recalling the ad, only 37% could recall the specific product or service featured in the ad.  The net is that only about 13% of viewers can recall both the brand and product in a specific advertisement.  Tide's"Small can be powerful" ad with Simone Biles had the highest product recall rate at just over 50%.

Interest

Advertisers also want the ad to shift perceptions and create interest in the product or service featured.  By surveying both viewers who did not see the ad (unexposed) and those who did see the ad (exposed), we are able to get insights into the impact of each ad’s messaging and creative. Overall, the results were impressive.  On average, respondents who saw the ads were 27% more positive about the associated brands than those who did not.  Likewise, respondents who saw the ads were 32% more likely to find out more and/or purchase the product being advertised.

Compared to the lift measured during the opening ceremonies, both favorability and intent increased significantly over the span of the Olympics increasing ten and twelve percentage points respectively.
Ad Lift in Favorability and Intent
Consumers who saw the ads, were on average, 25% more positive about the brand and were 28% more likely to find out more or purchase the product in the ads.
Interestingly, the baseline favorability and purchase intent for both non-sponsors and Olympic sponsors are relatively equal.  However, non-sponsors saw a greater lift than sponsors with three more percentage points for favorability and seven more percentage points for intent.

Desire

These commercials don’t just make us laugh or make us feel better about the brand — they also make us search and visit websites. Second-screen searching—whether it’s to re-engage with the ad or to learn more about the product — is a powerful indication of desire.  By measuring incremental search queries on Google during the broadcast that are specific and modeled to be attributable to ads shown, we are now able to include responses in our analysis.  During the broadcasts, TV ad driven searches were almost exclusively on mobile — 83% compared to an average of 55% for those brands when the ads were not airing.  For brands, that means a presence on the TV screen isn’t complete without a strategy for small screens, as well.
"83% of searches on Google as a result of seeing the ads occurred on phones and another 10% occurred on tablets making a second screen strategy key to TV advertising."
BMW featured multiple products including a "Performance wheelchair" and garnered the top spot on the podium with a response strength index of 3.21.  McDonald’s and Samsung fought it out for the silver and bronze with 2.01 and 1.57 respectively.  The answer to the question “Do emotional ads work as well as product ads?” is, in this instance, “Yes.”  Both emotional and product ad creatives drove 50% more searches on average.  Also interestingly, ads by non-sponsors drove 17% more searches than their sponsor counterparts.
Indexed Ad Driven Response
Compared to the average of the top 12 ads studied, BMW drove 3.2 times more searches.
Finally, Coca Cola was the overall winner with strong full-funnel performance placing in the top three across all three funnel stages.

Whether people are tuning into the Olympics or their favorite TV show, they use their smartphones to search for information triggered by what they’re seeing.  In these micro-moments, advertisers need to be there, be useful, and be accountable.  That means if you advertise on TV, you can now get a new view of performance across each stage of the funnel — using a combination of consumer surveys and digital response, all in a matter of days.  Armed with these new insights, advertisers are now able to better understand and improve the performance of these investments in concert with their digital media.

Sourcing

Using Google Consumer Surveys to provide consumer ad awareness and interest research, an online survey was conducted in the United States during the period 8/19 - 8/21/16 using a validated, representative sample with a minimum of 700 respondents.  Response data is based on incremental TV ad-driven search queries (Google) during the course of the broadcast that are specific to the ad shown and are modeled by Google Attribution 360 to be attributable to the airings of the commercials. Response data is normalized for total ad impressions during the broadcast for each advertiser.

Happy Analyzing,

Posted by Casey Carey, Director of Marketing, Google Analytics

Just eight days until the DoubleClick Announcements livestream

Join me on Tuesday, July 19th at 9 AM PT / 12 PM ET for a livestream broadcast of my keynote address from the DoubleClick Leadership Summit (DLS). I’ll be sharing updates on the latest innovations on the DoubleClick platform and how we’re helping advertisers and publishers adapt to today’s mobile world.

At Google, one of our enduring principles is to “focus on the user and all else will follow.” This has been an important guidepost throughout our history, and it has never been more relevant than it is today. People are more ‘mobile’ now than ever before. We spend every waking hour connected to our devices. We expect to find what we want, when we want it. But with only a split second to engage and capture attention, user experience matters more than ever.

In my keynote, I’ll share an update on the technologies we’re developing to help advertisers, agencies and publishers create better experiences for people on the go. You can expect to hear more about Accelerated Mobile Pages (AMP), Native Ads, as well as new, more immersive experiences like 360 video. I’ll also be unveiling new product features to help our clients and partners more effectively reach, engage, monetize and measure audiences across screens.

I’m looking forward to the livestream on July 19th. Please register to watch here.

Posted by Paul Muret
Vice President of Analytics, Display, and Video Products, Google

Just eight days until the DoubleClick Announcements livestream

Join me on Tuesday, July 19th at 9 AM PT / 12 PM ET for a livestream broadcast of my keynote address from the DoubleClick Leadership Summit (DLS). I’ll be sharing updates on the latest innovations on the DoubleClick platform and how we’re helping advertisers and publishers adapt to today’s mobile world.

At Google, one of our enduring principles is to “focus on the user and all else will follow.” This has been an important guidepost throughout our history, and it has never been more relevant than it is today. People are more ‘mobile’ now than ever before. We spend every waking hour connected to our devices. We expect to find what we want, when we want it. But with only a split second to engage and capture attention, user experience matters more than ever.

In my keynote, I’ll share an update on the technologies we’re developing to help advertisers, agencies and publishers create better experiences for people on the go. You can expect to hear more about Accelerated Mobile Pages (AMP), Native Ads, as well as new, more immersive experiences like 360 video. I’ll also be unveiling new product features to help our clients and partners more effectively reach, engage, monetize, and measure audiences across screens.

I’m looking forward to the livestream on July 19th. Please register to watch here.

Posted by Paul Muret
Vice President of Analytics, Display, and Video Products, Google