Tag Archives: Google One

How leading Google One is like solving a puzzle

When office life became video call life in 2020, people around the world experienced the drain of remote meetings. Larissa Fontaine might be the one exception. “Video calls can be hard because you’re just moving from one thing to the next...but I also get a lot of energy from them,” she says with a smile. “I realized I actually like jumping from topic to topic.” Holding up her notebook, she admits one caveat: “But I have to write things down! Otherwise I won’t retain it all.” 

By “it all,” Larissa means the many product teams she meets with every day. Larissa is the vice president of Google One, a subscription service that includes cloud storage and extra benefits to give users peace of mind, such as automatic phone backup, enhanced security features, family sharing…the list goes on. This role requires her to act as something of a puzzle master, making sure everything works together just right, so that different departments, partners and ultimately — most importantly — customers get what they need. Luckily, she’s up to the task. “I enjoy problem-solving,” she says. “I find it really invigorating.”


How would you describe your job to someone who doesn’t work in tech?

I say I work on Google One, which is a subscription that gives you more storage and premium features across different Google products — basically, a membership to help you get more out of Google. I work with Googlers across different areas like engineering, marketing and design to figure out how to make Google One even more valuable for our members. 


What are the most challenging and most rewarding parts of your job?

They’re the same thing: partnering with so many different teams and products across the entire company. It can be complicated trying to solve for the needs of that many product areas. At the same time, when teams come together and find a great solution, it’s exciting. I am always impressed with the creativity and collaboration required to make amazing experiences for users that also work really well for different products and our partners.


Did you always want to work in tech?

I took a mechanical engineering class in college, and it was sort of like “MacGyver,” where you have things like foam core and string and tape and you have to figure out how to precisely move an object across the room without picking it up. I loved figuring out ways to solve these crazy problems, I loved being part of a team, and I loved being super hands-on building things. I ended up majoring in mechanical engineering and then also getting my master’s degree in mechanical engineering. 

I want to hear how you’re doing, what’s going on in the rest of your life — and then we can get into the potentially harder, thornier stuff we need to talk about.

How have you seen the subscription model take over tech?

The open, free internet is still incredibly important, and ad-supported models provide significant value to users. There are also cases where ad-supported solutions may not be the right fit. Subscriptions are growing across industries, not just tech. Car companies are building subscriptions, kids’ clothing companies — there are many examples. And it’s because people rightfully expect ongoing value for the things they buy. Buying something that’s one-and-done, that doesn’t consistently get better, isn’t as appealing. Tech lends itself particularly well to this idea, because we can provide more innovation and continuous improvements over time. 


What’s a habit or routine that helps you in your job?  

I have a habit of spending the first few minutes of every meeting just connecting with my coworkers, especially in video calls. Having an awareness of other people's overall wellbeing is personally important to me, and I also think it helps us work better together. I want to hear how you’re doing, what’s going on in the rest of your life — and then we can get into the potentially harder, thornier stuff we need to talk about. It makes my work a lot more enjoyable and I think it makes the people I work with feel the same — at least I hope so! 

We created these values for our team a couple of years ago, and one of them is “woohoo often.” It sounds silly, but we do a group “woohoo!” out loud when we have a win or hit a milestone, personal or work-related. We kept it going throughout working from home, and it felt a little strange at first to cheer “woohoo!” over a video call, but it’s actually been great. 


What’s something about you that would surprise people? 

I did gymnastics growing up and was on the national team for about nine years and I competed on two world championship teams. I have a move named after me, the Fontaine. It was considered difficult at the time, but you’ll see far more impressive skills from Simone Biles in Tokyo!

Updating Google Photos’ storage policy to build for the future

We launched Google Photos more than five years ago with the mission of being the home for your memories. What started as an app to manage your photos and videos has evolved into a place to reflect on meaningful moments in your life. Today, more than 4 trillion photos are stored in Google Photos, and every week 28 billion new photos and videos are uploaded. 

Since so many of you rely on Google Photos to store your memories, it’s important that it’s not just a great product, but also continues to meet your needs over the long haul. In order to welcome even more of your memories and build Google Photos for the future, we are changing our unlimited High quality storage policy. 

Starting June 1, 2021, any new photos and videos you upload will count toward the free 15 GB of storage that comes with every Google Account or the additional storage you’ve purchased as a Google One member. Your Google Account storage is shared across Drive, Gmail and Photos. This change also allows us to keep pace with the growing demand for storage. And, as always, we uphold our commitment to not use information in Google Photos for advertising purposes. We know this is a big shift and may come as a surprise, so we wanted to let you know well in advance and give you resources to make this easier. 


Existing High quality photos and videos are exempt from this change 


Any photos or videos you’ve uploaded in High quality before June 1, 2021 will not count toward your 15GB of free storage. This means that photos and videos backed up before June 1, 2021 will still be considered free and exempt from the storage limit. You can verify your backup quality at any time in the Photos app by going to back up & sync in Settings.


If you back up your photos and videos in Original quality, these changes do not affect you. As always, your Original quality photos and videos will continue to count toward your 15 GB of free storage across your Google Account. 

If you have a Pixel 1-5, photos uploaded from that device won’t be impacted. Photos and videos uploaded in High quality from that device will continue to be exempt from this change, even after June 1, 2021. 


There’s no action you need to take today


This change does not take effect for another six months, so you don’t need to do anything right now. And once this change does take effect on June 1, 2021, over 80 percent of you should still be able to store roughly three more years worth of memories with your free 15 GB of storage. As your storage nears 15 GB, we will notify you in the app and follow up by email. 


Understand and manage your quota


To understand how this impacts you, you can see a personalized estimate for how long your storage may last. This estimate takes into account how frequently you back up photos, videos and other content to your Google Account.


And in June 2021, you’ll be able to access a new free tool in the Photos app to easily manage your backed up photos and videos. This tool will help you review the memories you want to keep while also surfacing shots you might prefer to delete, like dark or blurry photos or large videos.


If you decide you want more space, you can always expand your storage through Google One. Plans start at $1.99 per month in the U.S. for 100 GB of storage and include additional member benefits like access to Google experts, shared family plans and more.

 

Thank you for using Google Photos and we hope to continue to be the home for your memories. You can learn more about this change in our Help Center.


Posted by Shimrit Ben-Yair, Vice President, Google Photos


An update to storage policies across your Google Account

Over the past decade, Gmail, Google Drive and Google Photos have helped billions of people securely store and manage their emails, documents, photos, videos and more. Today, people are uploading more content than ever before—in fact, more than 4.3 million GB are added across Gmail, Drive and Photos every day. 

To continue providing everyone with a great storage experience and to keep pace with the growing demand, we're announcing important upcoming storage changes to your Google Account. These changes will apply to Photos and Drive (specifically Google Docs, Sheets, Slides, Drawings, Forms and Jamboard files) and will enable us to continue investing in these products for the future. We're also introducing new policies for consumer Google Accounts that are either inactive or over their storage limit across Gmail, Drive (including Google Docs, Sheets, Slides, Drawings, Forms and Jamboard files) and Photos, to bring our policies more in line with industry standards. 

These storage policy changes won’t take effect until June 1, 2021. However, we wanted to let you know well in advance and give you the resources to navigate these changes. Google Workspace subscribers, and G Suite for Education and G Suite for Nonprofits customers should refer to our Google Workspace Updates post to understand how these changes may affect them.

As always, every Google Account will continue to come with 15 GB of free storage across Gmail, Drive and Photos, which we estimate should last the majority of our users several years.  Because the content you store with these apps is primarily personal, it’s not used for advertising purposes. We’ll also continue to give you visibility and control over your storage, and provide tools to help you easily manage it. 


New content that will count toward your Google Account storage


Beginning June 1, any new photo or video uploaded in High quality in Google Photos will count toward your free 15 GB storage quota or any additional storage you’ve purchased as a Google One member. To make this transition easier, we’ll exempt all High quality photos and videos you back up before June 1. This includes all of the High quality photos and videos you currently store with Google Photos. Most people who back up in High quality should have years before they need to take action—in fact, we estimate that 80 percent of you should have at least three years before you reach 15 GB. You can learn more about this change in our Google Photos post.


Also starting June 1, any new Docs, Sheets, Slides, Drawings, Forms or Jamboard file will begin counting toward your free 15 GB of allotted storage or any additional storage provided through Google One. Existing files within these products will not count toward storage, unless they’re modified on or after June 1. You can learn more in our Help Center.


A new policy for accounts that are inactive or over storage limit


We’re introducing new policies for consumer accounts that are either inactive or over their storage limit across Gmail, Drive (including Google Docs, Sheets, Slides, Drawings, Forms and Jamboard files) and/or Photos to better align with common practices across the industry. After June 1: 

  • If you're inactive in one or more of these services for two years (24 months), Google may delete the content in the product(s) in which you're inactive. 

  • Similarly, if you're over your storage limit for two years, Google may delete your content across Gmail, Drive and Photos.

We will notify you multiple times before we attempt to remove any content so you have ample opportunities to take action. The simplest way to keep your account active is to periodically visit Gmail, Drive or Photos on the web or mobile, while signed in and connected to the internet. 

The Inactive Account Manager can help you manage specific content and notify a trusted contact if you stop using your Google Account for a certain period of time (between 3-18 months). Note that the new two year inactive policy will apply regardless of your Inactive Account Manager settings. 

You can learn more about these changes in our Help Center.


How to manage your storage


To help you manage your Google Account storage, anyone can use the free storage manager in the Google One app and on the web, which gives you an easy way to see how you’re using your storage across Gmail, Drive and Photos. You can keep the files you want, delete the ones you no longer need and make room for more—all in one place.



In addition to helping us meet the growing demand for storage, these changes align our storage policies across products. As always, we remain committed to providing you a great experience and hope to continue to serve you in the future. You can learn more about this change in our Help Center.


Posted by Jose Pastor, Vice President, Google Workspace, and Shimrit Ben-Yair, Vice President, Google Photos


More online protection with the new VPN by Google One

We’ve all done it. You’re sitting in a cafe browsing your favorite online store and you enter your credit card number while connected to an unsecured Wi-Fi network. While convenient, a public Wi-Fi network may be less secure than your personal one. This can put your personal information at risk of theft from hackers.

To give you peace of mind that your data is safe, we’re announcing the new VPN by Google One on our 2 TB and higher plans to provide an extra layer of online protection for your Android phone. 

We already build advanced security into all our products, and the VPN extends that security to encrypt all of your phone’s online traffic, no matter what app or browser you’re using. The VPN is built into the Google One app, so with just one tap, you can rest assured knowing your connection is safe from hackers.

VPN by Google One demonstration

We’re also now rolling out Pro Sessions by Google One with VPN support. With Pro Sessions, you can schedule one-on-one online sessions with a Google expert to learn more about VPNs and how to stay safer online. You’ll get access to the VPN and Pro Sessions in addition to the 2 TB of storage and other member benefits you already get with the plan, like 10 percent back in store credit on all Google Store device purchases. Plus, if you’ve shared your 2 TB Google One plan with family members (up to five additional people), they can also enable the VPN on their own devices at no extra cost. These are just a few more ways that a Google One membership helps you get the most out of Google with more peace of mind and helpful experiences.

VPN by Google One plans

Google Store rewards give you Store credit on hardware purchases from the Google Store. This is only available in U.S., Canada, Australia, Germany and United Kingdom. One thing to note on Pro Sessions: there are limited appointments available on a first come, first served basis.

The VPN by Google One will roll out in the United States in the coming weeks through the Google One app (Android only) and will expand to more countries and to iOS, Windows and Mac in the coming months. Pro Sessions will also be available in the coming weeks to all 2 TB members in the United States, United Kingdom and Canada.

If you’re not already a member, you can sign up for a 2 TB Google One plan here.

More online protection with the new VPN by Google One

We’ve all done it. You’re sitting in a cafe browsing your favorite online store and you enter your credit card number while connected to an unsecured Wi-Fi network. While convenient, a public Wi-Fi network may be less secure than your personal one. This can put your personal information at risk of theft from hackers.

To give you peace of mind that your data is safe, we’re announcing the new VPN by Google One on our 2 TB and higher plans to provide an extra layer of online protection for your Android phone. 

We already build advanced security into all our products, and the VPN extends that security to encrypt all of your phone’s online traffic, no matter what app or browser you’re using. The VPN is built into the Google One app, so with just one tap, you can rest assured knowing your connection is safe from hackers.

VPN by Google One demonstration

We’re also now rolling out Pro Sessions by Google One with VPN support. With Pro Sessions, you can schedule one-on-one online sessions with a Google expert to learn more about VPNs and how to stay safer online. You’ll get access to the VPN and Pro Sessions in addition to the 2 TB of storage and other member benefits you already get with the plan, like 10 percent back in store credit on all Google Store device purchases. Plus, if you’ve shared your 2 TB Google One plan with family members (up to five additional people), they can also enable the VPN on their own devices at no extra cost. These are just a few more ways that a Google One membership helps you get the most out of Google with more peace of mind and helpful experiences.

VPN by Google One plans

Google Store rewards give you Store credit on hardware purchases from the Google Store. This is only available in U.S., Canada, Australia, Germany and United Kingdom. One thing to note on Pro Sessions: there are limited appointments available on a first come, first served basis.

The VPN by Google One will roll out in the United States in the coming weeks through the Google One app (Android only) and will expand to more countries and to iOS, Windows and Mac in the coming months. Pro Sessions will also be available in the coming weeks to all 2 TB members in the United States, United Kingdom and Canada.

If you’re not already a member, you can sign up for a 2 TB Google One plan here.

More online protection with the new VPN by Google One

We’ve all done it. You’re sitting in a cafe browsing your favorite online store and you enter your credit card number while connected to an unsecured Wi-Fi network. While convenient, a public Wi-Fi network may be less secure than your personal one. This can put your personal information at risk of theft from hackers.

To give you peace of mind that your data is safe, we’re announcing the new VPN by Google One on our 2 TB and higher plans to provide an extra layer of online protection for your Android phone. 

We already build advanced security into all our products, and the VPN extends that security to encrypt all of your phone’s online traffic, no matter what app or browser you’re using. The VPN is built into the Google One app, so with just one tap, you can rest assured knowing your connection is safe from hackers.

VPN by Google One demonstration

We’re also now rolling out Pro Sessions by Google One with VPN support. With Pro Sessions, you can schedule one-on-one online sessions with a Google expert to learn more about VPNs and how to stay safer online. You’ll get access to the VPN and Pro Sessions in addition to the 2 TB of storage and other member benefits you already get with the plan, like 10 percent back in store credit on all Google Store device purchases. Plus, if you’ve shared your 2 TB Google One plan with family members (up to five additional people), they can also enable the VPN on their own devices at no extra cost. These are just a few more ways that a Google One membership helps you get the most out of Google with more peace of mind and helpful experiences.

VPN by Google One plans

Google Store rewards give you Store credit on hardware purchases from the Google Store. This is only available in U.S., Canada, Australia, Germany and United Kingdom. One thing to note on Pro Sessions: there are limited appointments available on a first come, first served basis.

The VPN by Google One will roll out in the United States in the coming weeks through the Google One app (Android only) and will expand to more countries and to iOS, Windows and Mac in the coming months. Pro Sessions will also be available in the coming weeks to all 2 TB members in the United States, United Kingdom and Canada.

If you’re not already a member, you can sign up for a 2 TB Google One plan here.

Phone backup and a new storage manager in the Google One app

Two years ago we launched Google One: a membership that gives you more out of Google. We started with expanded storage plans, the ability to share your storage with family members, live support for all your Google questions, and member benefits like Google Play credits and Google Store member rewards.

Last year, we launched automatic phone backup for members on Android devices. So no matter what happens to your phone, you won’t lose the important stuff like texts, contacts and apps, and photos and videos.

To bring this peace of mind to more people, we’re making some Google One features—phone backup and a new storage manager tool—free for Google users wherever Google One is available. You can back up your devices and clean up your files across Google Photos, Google Drive, and Gmail—all in the new Google One app for Android and iOS.

Back up your Android or iOS phone

Automatic phone backup will be available on Android phones, even if you don’t have a Google One membership. And if you have an iPhone, we’re introducing a new iOS app that lets you store photos, videos, contacts, and calendar events with Google. Start backing up your phone with the Google One app, and save the stuff you care about using the free 15 GB of storage that comes with your Google Account. If you break, lose, or upgrade your phone, you can rest easy knowing that your data is safe in the cloud.

G1_BackUp_Blog.gif

Clean up and organize your storage

But peace of mind is about more than just safekeeping your information—it’s just as important to be able to easily manage and clean up your files across Drive, Gmail, and Photos. That’s why we're also adding a new storage manager in the Google One app and on the web, which gives you an easy way to see how you’re using your storage, and free up space. You can keep the files you want, get rid of the ones you no longer need, and make room for more—all in one place.

G1_Storage_Blog.gif

And if you need more storage and want the full Google One experience, you can always upgrade to a Google One membership right from the app. With plans of all sizes, you can get the additional storage you need at a price that works for you, starting at $1.99/month. As a member, you can share your plan with up to five additional family members, access live help with anything Google, and get benefits including premium support and family sharing. The best part? We’re always looking to improve your membership so your plan keeps getting better.

To learn more and get started, download the Google One app. The new features will be rolling out for Android on the Play Store in the coming days, and the iOS app will be available soon. These updates only apply to consumer accounts and will not be available for G Suite business customers.

Source: Android


New Google One benefits for Made By Google devices

If you haven’t heard, we just announced a few new things Made By Google, including the Pixel 4 and the Google Nest Mini. New Google One benefits help you get more from your Made By Google devices with Google Store member rewards, a free trial with Pixel 4, and Pro Sessions. 

Rewards on the Google Store

Google One members on select plans who buy any Google device or accessory from the Google Store can earn up to 10 percent back in Google Store credit. As long as you’re signed in to the Google Store with the same account you use for Google One, the credit amount will automatically be calculated and issued 30 days after your purchase ships.

Pixel 4 comes with a Google One trial and Pro Sessions

Pixel 4 owners can now try Google One free for three months. You’ll get access to our entry plan with 100 GB of cloud storage, expert support across Google, and Pro Sessions. The Google One trial is available everywhere Pixel 4 is sold, except in Italy.

With Pro Sessions from Google One, you can schedule online Hangouts sessions with a Google expert to help you set up your Pixel phone and show you tips like customizing your device and taking the perfect photo.  

Benefits vary depending on the Google One plan:

Google one discounts

More Google One plans are available. Pro Sessionsare currently offered in English and available in the United States and Canada, and Google Store rewards are available in the United States, Canada, Australia, United Kingdom, and Germany.

To learn more or become a Google One member, you can get more information here.

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Google Fi’s Unlimited plan: more data at home and abroad

Since Fi’s launch in 2015, we’ve had one plan, the Fi Flexible plan, that gives you the flexibility to pay for just the data you use.  As we’ve grown, we’ve heard that many of you want the simplicity and predictability that comes with paying the same price each month. So today, for the first time ever, Fi is adding a second plan: our Google Fi Unlimited plan.

The new Unlimited plan gives you unlimited data, calls and texts at a low cost for multiple members of your family. You’ll also be covered when you connect with friends and family at home or abroad, as our plan includes free international calls from the U.S. to 50 countries and territories, and unlimited data and texting abroad in 200 destinations at no extra charge (and with no setup required). 

Our Unlimited plan also comes with a Google One membership with 100 GB of cloud storage and extra benefits like expert support across Google, discounts on Google products, and more. Plus, if you’re using an Android device, you can automatically backup your phone to keep all of your important files and photos safe.

Unlimited_Pricing

We want you to know that with our Unlimited plan, we will reduce speeds after 22GB of usage per person in a given month (this applies only to the heaviest data users, less than 1 percent of Fi's current users). We may also optimize video streaming quality to 480p (DVD quality).


Our Unlimited plan gives you peace of mind knowing that you can reach family and friends wherever they are, while keeping costs low. If you prefer to just pay for the data you use, our Flexible plan isn’t going anywhere. And as always, Fi has no contracts or activation fees. 


To help you get started, until September 18 (or while our supply of phones lasts), you can get 50 percent off a Pixel 3 or Pixel 3XL when you purchase and activate on Google Fi. You can also join today with your own phone by checking its compatibility. Whether you already use Fi or are thinking about giving it a try, we hope you give one of our plans a spin.

More peace of mind with new phone backup by Google One

We’ve all been there. Your kid is checking their latest selfie on your phone, and whoops … dropped and broken, followed by tears (from at least one of you). Or maybe your phone met its demise falling in the pool, being forgotten in a taxi—or any of the ways a phone and all of its precious content can vanish.


For these situations and more, automatic phone backup for Android is now included in your Google One membership. So the next time you break, lose or switch your phone, you won’t lose your photos, videos, contacts and messages—basically, everything that’s important to you. 

How backup works.gif

We’ve taken the standard Android backup (that includes texts, contacts, and apps) and we’re giving you even more. With automatic phone backup by Google One, you’ll also be able to back up original quality photos, videos, and multimedia messages (MMS), and you can manage your backups directly from the Google One app. When you set up your next Android phone, everything you care about can be easily restored.


With Google One, you already get more storage for your photos, videos and documents—giving you the peace of mind that your memories and important files are stored in the cloud. Now with automatic phone backup, we're taking another step in helping you keep the stuff you care about safe.