Tag Archives: case study

Marketo Scores 10X Higher Conversion Rate With Google Analytics


"Google Analytics has helped us increase the effectiveness of our AdWords remarketing campaigns by improving the targeting of our audiences and allowing us to present more relevant ads." 
—Mike Telem, VP of Product Marketing at Marketo 

Marketo, a leading marketing automation company, is a strategic partner for thousands of companies. To take their own marketing to the next level, Marketo needed an analytics platform that was flexible enough to combine external data with user site behavior. They wanted to seamlessly leverage that data to improve the relevance of their marketing.

Marketo used a two-step approach for their marketing: first they used Marketo's Real-Time Personalization (RTP) product to identify characteristics—such as product interest and industry type—of Marketo's website visitors. Then they passed this data to Google Analytics in the form of events. This allowed Marketo to see Google Analytics visitor demographics and behavior information next to Marketo's RTP-identified characteristics for a more holistic picture of their user base in Google Analytics.

Using Google Analytics as the single source for customer data, Marketo segmented audiences in Analytics based on conversion stage or business vertical. With native integrations between Google Analytics and AdWords, Marketo was able to pass these specialized remarketing lists to AdWords and serve more personalized remarketing ads to its users in just a few, easy clicks.

These tailored ads had a huge impact and Marketo saw a jump in both engagement and conversions. Across the board, remarketing with Google Analytics drove a 10X higher conversion rate compared to traditional display marketing campaigns. Marketo also saw 200% more conversions in its B2C segment and an increase of 150% in conversions for its enterprise visitors.

To read the full case study, click here. 

Posted by: Kelley Sternhagen, Google Analytics Marketing 

Protect your brand and budget with Video Verification

With increasing video spend in digital and the higher media cost of in-stream video ads, it’s crucial for marketers to understand where their video ads are running and whether they were actually seen by their intended audience. As a first step to address this need, we announced the availability of Active View, Google’s viewability metric, for Video in January. Today, we are excited to build on this with the launch of Video Verification, now available to customers on the DoubleClick Digital Marketing platform, globally. Video Verification enables advertisers to gain insights unique to video to help ensure they’re getting what they planned and paid for.

Advertisers can now confirm not only that their ads are viewable, but that every view is as prominent as possible. This means you’ll know whether your video ads are mostly displayed in large players, front and center, or in little players off to the side. With these insights, advertisers can take steps to ensure that every video dollar spent goes toward high-quality, relevant inventory.

With DoubleClick Verification, here’s what advertisers will be able to measure for video ads, including those that run on YouTube:
  • Average player size
  • Average player position
  • Measurable impressions for player size and position
  • Viewable video impressions
  • A graphical illustration of player size
  • Number of impressions that were muted at start
  • Prominence score (low, medium, or high), which is calculated by combining the above metrics
    Video Verification UI. Player size: red = small, blue = large, green = HD

MEC uses DoubleClick Verification to ensure brands are safe, smart, and cutting edge online
As one of the world’s leading media agencies, MEC is committed to getting the highest-quality, most relevant and cost-effective buys for its clients. To ensure their clients’ messages only appear next to brand appropriate content and that their marketing dollars are well spent, MEC started using DoubleClick Verification.

With DoubleClick Verification built right into the DoubleClick Digital Marketing platform, the team has access to unified data, which helps them make better decisions across search and display.
The team also found that they save 48 hours of turnaround time on every campaign since DoubleClick Verification requires no extra work, such as tagging. This makes the team more efficient and ensures campaigns launch on time.

Beyond peace of mind and time savings, MEC has moved from a reactive to a proactive approach to protect their clients’ brands. Tools like ad blocking guarantee that ads only appear next to brand safe content. For example, MEC recently implemented ad blocking for a major healthcare client to ensure their ads don’t appear on websites containing adult content, which could damage the healthcare firm’s brand.

To learn more about the team’s approach and results, read the full case study here.

Below are upcoming events and available resources to help you learn more about DoubleClick Verification:
  • Join Oren Mor, Product Manager for DoubleClick Verification, in a Hangout on Air at 12pm EST / 9am PST on Tuesday, February 24th. Register here.
  • Download the whitepaper, “5 Keys to Protecting Brand and Budget,” which guides advertisers through the process of evaluating a winning verification solution.
  • Visit the Help Center.
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Start Remarketing with Google Analytics Instant Activation

For many advertisers, remarketing is an essential tactic. But remarketing can be a difficult journey, even for the savviest digital marketer. We repeatedly see marketers struggle with tagging hurdles and complex implementation challenges, with the result that only 1 in 5 remarketers successfully completes their setup.

To help make it easier for advertisers to reach their most qualified customers, we’ve enabled remarketing with a single toggle. Instead of manually updating all of your site tags, simply use Instant Activation and get started with remarketing in four easy steps.

Identifying quality visitors and maximizing conversions

GlobalTechLED.com is a producer of LED lighting. Thanks to Instant Activation, John Burns, Director of Marketing, was able to start remarketing quickly. Without waiting for IT to re-tag his site, John successfully launched Global Tech LED’s first remarketing campaign and saw fast results by reaching their highest potential customers.

After enabling remarketing, Global Tech LED leveraged Google’s powerful machine-learning technology in two ways for their online campaigns: Smart Lists for remarketing automatically created lists of visitors who were most likely to engage in a subsequent session on GlobalTechLED.com. Then, Conversion Optimizer instantly adjusted the campaigns’ bids get more conversions at a lower cost, eventually freeing up more time and resources for the company.

As a result, GlobalTechLED.com is currently reaching their performance and outreach goals. To date they’ve doubled their display campaigns’ CTRs and have almost five times more clicks on their remarketing campaign compared to their other campaigns. Website traffic increased by over 100% in the first 30 days of the campaign, and international traffic skyrocketed. They’ve also seen a 75% decrease in CPA for their campaigns.

These kind of results were exactly what the company was looking for. According to John, "We’ve been trying to hit these specific numbers in the account for a couple of months, and Google Analytics Remarketing helped us achieve these in only a couple of days." Read the full case study here.

Four easy steps to get started

Ready to get started with remarketing? You can, with just four steps.

1. In your Google Analytics Property’s settings, choose ‘Audiences’ under the ‘Remarketing’ section.


2. Choose the AdWords account where you’d like to share your Audience and click ‘Next Step’.


3. Click “Enable” to create your first audience of All Users.  You can also come back later and create more complex audiences, like ‘visitors who have spent more than six minutes on site’, ‘visitors who visited more than five pages’, or ‘abandoned cart’.

This step automatically activates Advertiser Features if you haven’t done so already, which also enables Audience Demographics and Interests Reporting. You can manage this setting at any time in the Admin tab, under the ‘Advertiser Features’ section in your Property Settings.


4. Click ‘Create Campaign’ and complete the remarketing campaign creation process in AdWords. Congratulations, you are now a Remarketer!


We’re really excited to make Advertiser Features in Google Analytics simpler and enable all Google Analytics users to be more successful across all their marketing channels. Stay tuned for future improvements!

Happy Analyzing!

Posted by Avi Mehta and Rosanne Borja, Google Analytics Team

Targeting views with DoubleClick

With over half of ads measured not viewed, it’s more important than ever for advertisers to be able to act on viewability measurement. That’s why we’re happy to roll out new product updates we announced at CES, that make viewability more actionable for advertisers using the DoubleClick platform.

As we heard from Neal Mohan earlier this month, “when it comes to impact, having your ad seen is not just important, it’s fundamental.” It’s why we’re investing heavily to help make viewability a common currency across the industry. Over the last year, we’ve enabled advertisers to buy only viewable impressions across the Google Display Network, built Active View viewability reporting into our DoubleClick platforms for display and video, and today we’re building on this even further with two launches that will help advertisers act on these viewability metrics. 

  • Viewability targeting in Doubleclick Bid Manager. Clients of DoubleClick Bid Manager can now measure and target impressions globally based on the historical viewability of an impression. By programmatically targeting viewable impressions, marketers are able to improve the performance of their campaigns, in real-time, eliminating the need to manually reallocate spend to find viewable impressions. 
  • Viewability data in DoubleClick Ad Exchange bid requests. Ad Exchange clients can now see the historical viewability percentage for every impression when available. With this signal, programmatic buyers can make smarter decisions about the value of impressions before they place their bids on Ad Exchange.

Viewability reporting has given marketers the data to understand how many of their ads were seen. Now they can use that same data to programmatically increase the viewability of their campaigns. For brands like TalkTalk Telecom Group, using viewability targeting on DoubleClick Bid Manager has driven strong results.

TalkTalk generates 94% more viewable impressions
TalkTalk Telecom Group, a leading TV, broadband, mobile, and phone provider in the U.K., was eager to boost the viewability of its ads while maintaining costs. Having already implemented programmatic buying to reach potential customers at the exact moment they're ready to commit, TalkTalk wanted to then ensure its ads were actually being seen by targeting viewable impressions. To do so, the company deployed DoubleClick Bid Manager with Active View. TalkTalk generated 94% more viewable impressions, increased CTR 133%, and lowered CPC by 40%.


"Being able to target by viewability with Active View is groundbreaking. Active View enables us to measure the viewability of our ads, and Bid Manager's viewability targeting feature provides us with a solution to increase the number of viewable impressions we buy." - Rich Bailey, online marketing manager, TalkTalk Telecom Group.

To learn more about the team’s approach and results, check out the full case study here.

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Posted by the DoubleClick Product Marketing team

AccuWeather Unlocks Cross-Channel Impact Using Google Analytics Premium

“The ability to overlay our own data on top of traditional dimensions and metrics has provided valuable insights into the kind of information our consumers are looking for.” 

-- Steve Mummey, Director of Browser Products at AccuWeather

AccuWeather is the world’s largest weather media company with over 1 billion people a day relying on AccuWeather’s suite of products to give them real-time weather information. Today we wanted to highlight AccuWeather’s success with the Measurement Protocol in Google Analytics Premium. The Measurement Protocol is a feature where businesses can send requests to Google Analytics from countless customer touchpoints. 

Measuring the complete customer journey
AccuWeather needed to find a way to increase the impact of digital across all its channels and products. They were determined to find a robust solution that collected data from each customer touchpoint to give a comprehensive analysis to make better business decisions.

The team wanted to sought out accomplish four goals: 1) analyze the effectiveness of weather forecast emails 2) attribute credit to campaigns that drove users to app store pages, 3) better understand their mobile audience, and 4) collect this new data without compromising AccuWeather’s fast and simple user experience.

Google Analytics Premium solves the challenge
Using Google Analytics Premium, plus the Measurement Protocol, allowed AccuWeather to report on a variety of the company’s services simultaneously from one source. AccuWeather was able to have information from emails, mobile devices, and QR codes sent through the Measurement Protocol. This feature provided the AccuWeather team with a complete picture in the Google Analytics reporting interface alongside their other metrics.

Data-driven decisions that drive action
As a result of the sophisticated and comprehensive set of Google Analytics Premium features, AccuWeather has been able to more accurately identify the source of app downloads to track application traffic from QR codes and other offline campaigns to the app stores.

The team’s analysis revealed that 10% of the brand’s mobile traffic came from devices that either did not support JavaScript or had the feature disabled. Without using the Measurement Protocol in Google Analytics Premium, they would never have been able to account for this portion of its audience. The team can now include this audience in its product and monetization decisions.

Pleased with the success of this solution, AccuWeather now plans to apply it to other parts of its business to uncover new insights, new leads, and, of course, new customers. 

You can read AccuWeather’s full story and dive deeper into the results here. To learn more on the Measurement Protocol, check out this video.

Posted by: the Google Analytics Premium team

Boost Conversions by Infusing Google Remarketing with Marketo Real-Time Personalization

Personalization is a hot topic for today’s marketers, a group that spends nearly half of their budget attracting new prospects. But customer expectations have risen; content must be relevant to acquire new customers and move them to convert.

Some pioneering marketers are seeing better performance by using real-time personalization and remarketing simultaneously. Knowing who a customer is and what they do is a big step toward providing the hyper-relevant content that customers crave.

Join Marketo’s Mike Telem and Mike Tomita on January 15th at 10am PT/ 1pm ET as they discuss the importance of real-time personalization for marketing results. Google’s own Dan Stone will give an overview of the ways Google Analytics technology can be used to power advanced remarketing, while the Marketo team will share the ways their company uses real-time personalization and Google Analytics to generate more leads at a lower cost.

Looking for tips on how to get your organization started? Reserve your spot today!


Posted by Kelley Sternhagen, Google Analytics Marketing

“with DoubleClick” 2014 wrap-up

Increasingly, marketers are looking to integrate their digital marketing efforts in order to get better campaign performance, while also benefiting from workflow efficiencies for their teams. To celebrate and learn from the successes these teams are seeing, we launched with DoubleClick, highlighting stories and perspectives from marketers and agencies about how integrated platforms are changing how they work, creating bigger impact, and fueling better decisions.

We kicked off the series with a recent study, “Adding Data, Boosting Impact,” where the Boston Consulting Group found that marketers who use an integrated platform to power their programmatic buying are seeing major uplifts in performance and engagement. The study, now published on Think with Google, identifies five steps marketers should take to achieve these uplifts.

And throughout the series, we highlighted specific marketers and agencies who realized similar gains. Like Neo@Ogilvy, and how they freed up 40 hours per week with more streamlined workflows, and how Kia improved their CPA by 30% with powerful attribution tools. We saw how T-Mobile eliminated static backup images by 85% with HTML5, and how the Kellogg Company increased their ad viewability rate to over 70%. Dive in to learn about these and many more success stories.
Today we wrap up the series, but stay tuned for more with DoubleClick customer spotlights in 2015.

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with DoubleClick: Kellogg dishes up offline sales and increases viewability with programmatic buying

This post is part of the with DoubleClick series, highlighting stories and perspectives from industry leaders about how they are succeeding with an integrated digital marketing platform.

Kellogg Company is a century-old marketer with some of the world’s most trusted brands. Kellogg’s vision is to enrich and delight the world through foods and brands that matter, and digital marketing plays a key role in helping them move consumers through the path to purchase. The cereal powerhouse adopted DoubleClick Digital Marketing for programmatic buying. Using the unified platform, they were able to gain a holistic view of the consumer, deliver the right message to the right person, and ensure that their digital marketing efforts delivered maximum effectiveness.
Kellogg recognized that traditional marketing channels often aren’t enough to reach consumers in today’s digital age. To help solve for this, Kellogg embraced programmatic buying as a key part of their digital strategy to stay at the forefront of changing consumer behavior. “Programmatic buying has played a significant role in our digital marketing strategy,” said Aaron Fetters, director of Kellogg’s Insight and Analytics Solution Center. “It’s an opportunity to drive further success in our core metrics for digital advertising, and to use data and technology to deliver our message to the target audience.”

Formulating the right key performance indicators (KPIs) for their digital marketing campaigns was vital in reaching Kellogg’s goal of driving offline sales. And for this, the right digital measurement tools were critical. One of Kellogg’s main KPIs was ad viewability, and with programmatic buying and measurement solutions from DoubleClick, Kellogg’s viewability rate increased to over 70%. “It's amazing the impact you can have on a measurement like viewability, when you focus on it, plan for it, and optimize for it,” Fetters said.

DoubleClick solutions have helped Kellogg refine the targeting and frequency of their digital campaigns, and the team is confident that with DoubleClick they’re reaching the right consumer and managing their campaigns more effectively. The food company is now two to three times better at ensuring their impressions go directly to the consumers they most want to reach.

To learn more about the team's approach and results, watch the video below and check out the full case study here.
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For Brand Marketers: 5-Step Guide to Programmatic Buying

A lot has changed for marketers over the years. But one thing remains constant: the need to connect with and move an audience in the moments that matter. Brand marketers are beginning to truly embrace programmatic buying to do just that. The challenge is, many marketers don’t know where to start in order to successfully embrace programmatic for their brand campaigns.

To help address this challenge, we’re pleased to share our five-step guide: "Programmatic: A Brand Marketer’s Guide," to provide context and ideas for how marketers and their agencies can successfully embrace programmatic buying. It covers the essentials that brand marketers need to know in order to:

  1. Organize audience insights
  2. Design compelling creative
  3. Execute with integrated technology
  4. Reach audiences across screens
  5. Measure the impact

Our guide includes seven case studies with brands including Nike, KLM, Talk Talk, Kia, GOL, Burberry, and Kellogg so that brand marketers new to programmatic can learn from their peers.

We hope this guide can help you realize the ultimate promise of advertising in the digital age: to effectively run highly relevant, creative, and measurable campaigns, at scale. To make the most of programmatic buying, we invite you to explore the five steps to programmatic success.

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Posted by Kelly Cox, Product Marketing Manager

Google Analytics in AdMob helps mobile app developer Eltsoft go global

Cross-posted on the Inside AdMob Blog 

Since March 2014, Google Analytics has been fully available in AdMob, and now app developers are increasingly seeing results by combining data from both platforms. Here’s one story that illustrates the power of AdMob and Google Analytics together.

Passion for languages and learning
Jason Byrne, and business partner Robert Diem, are passionate about making a difference in education. They came together during their time as professors in Japan to found Eltsoft LLC, a company that builds mobile language learning apps for iOS and Android. Together, they started creating a series of fun tools  that allow users to study whenever they want, wherever they are.

Global expansion
Their most popular app is English Grammar, which has been downloaded by more than a million people looking to sharpen their English-language skills in nearly 120 countries.

All of the company’s apps are available for free or as paid versions. To increase revenue, they chose AdMob to earn money from the free versions of their apps with advertising. “AdMob monetization is central to our success because it delivers high-quality, appropriate ads to our audience in their native languages, wherever they live,” says Jason. 

The Google Analytics data within AdMob helped them understand more about their users. "Our app, English Grammar, has users from all around the world, so we turned to data from Google Analytics and AdMob to understand which languages we should consider for localization. For example, we knew we had to prioritize German and French, but we discovered other languages that we didn't expect, such as Russian and Japanese."

A data-driven approach to marketing 
Eltsoft uses data to focus their marketing campaigns and assess where to use their resources most effectively. “Google Analytics keeps making campaign analysis simpler and clearer,” Jason says. “Data from various sources - Google Analytics and Google Play, for instance - are now all in one place. That helps me understand what’s happening with our ad campaigns.” 

While data analysis helped Eltsoft validate some of their hypotheses, it also uncovered opportunities according to Jason: “The greatest takeaway for me is that the results are never really what I expect. I am often surprised. Analytics has given us great insights into who our users are, and has provided a very important lesson in the value of surveying our user base. Our simple assumptions are often inaccurate.”

Replicating successful strategies
Eltsoft has developed a way to calculate the value of users by using a combination of AdMob metrics (like ad request values) and Analytics metrics (like user counts and sessions per user). Having Google Analytics in AdMob has unlocked such analysis because the data is available in the same interface.

As a result, Eltsoft can now understand what works best for their users. “For example, we’ve made changes to our apps, and Analytics has really helped us to track the effectiveness of those changes. I would say six months ago, that our success was a mystery. The data said we were doing well, but the whys were not clear. Therefore, we couldn’t replicate or push forward. But today, we understand what’s happening and can project our future success. We have not only the data, but can control certain variables allowing us to understand that data.”

“Google Analytics data is literally a goldmine,” says Jason.

If you want to learn more about how Eltsoft is using Google Analytics and AdMob, download the full case study. 

Want to learn how to get the most from Analytics in AdMob? Sign up for our free online course, Mobile App Analytics Fundamentals.



Posted by Russell Ketchum, Lead Product Manager, Google Analytics for Mobile Apps