Tag Archives: help

Other sites are using my ad code. What should I do?

Hello AdSense Publishers, if you are seeing sites on your performance reports or under your sites list that don’t belong to you, this post is for you!

First off, you are not under attack. Although you may feel some alarm seeing another site show up in your account, there's nothing to worry about. The most common scenario is another site has copied your site code and pasted it onto their site, also copying the ad code in the process. Since your publisher id is still in the ad code, the new site will now appear in your account.

To combat this you’ll want to make two quick changes to your account.


  1. Verify which sites in your account are yours.


    • Sign in to your AdSense account.
    • Click Settings in the sidebar. 
    • In the dropdown, select My sites.
    • In your site list, locate the site you want to verify and click the Down arrow

Down Arrow
    • Next to "Verified site", turn the switch on
 
2. Once verified, enable site authorization. Site authorization is an optional feature that lets you identify your verified sites as the only sites that are permitted to use your Google ad code. 

    • Click Settings in the sidebar.
    • In the dropdown, select My sites.
    • On the "Manage sites" page, click More 
More
    • Click Site authorization.
    • Next to "Only authorize my verified sites to use my ad code", turn the switch on 
On
    • Click Save. Your changes should take effect within 48 hours.

Once your sites are verified and site authorization is turned on, ads will still show on the unverified site(s), and impressions and clicks will be recorded. However, advertisers will not be charged, and you won't receive any earnings for that site. Any policy violations that occur on these sites also won’t count against you. 

The URLs will still show up in your list of sites so you are aware of who else is using your ad code. The sites may also still show in your performance report in order to keep a definitive record of activity. If you are seeing the sites in your reports but don’t want to, consider setting your report type to “Verified Sites” to ensure you are only seeing data related to your verified sites. More on managing your sites here.

Post by Brandon Canniff, AdSense Support Specialist

Source: Inside AdSense


Have you experienced an unauthorized access issue with your AdSense Account?

Unfortunately, even for AdSense publishers, there’s always the risk of an unauthorized source compromising your secure login credentials. In these instances, you might be locked out of your AdSense account. Here’s what you can do to recover your account and avoid the same issue in the future:

For starters, these triggers can help you identify if your account has been compromised.  
  • You’ve noticed suspicious account activity (for example: there are new users that you haven’t granted access to; the payment details have changed without your permission; your security settings have been updated; and your email notification settings have changed).
  • You cannot login to your AdSense account.
 If you’ve found that your account has been compromised, follow these steps to resolve the issue:
  1. Run a malware scan on your devices
  2. Visit our Login Troubleshooter. If you’re locked out of your account, the troubleshooter will help you recover your Google Account. Once you’ve recovered your Google Account: 
  3. Then, the troubleshooter will take you to the Account login issues form, which will direct you to an AdSense account issues specialists.  
    • The specialist will start an investigation and communicate next steps (including the investigation report and reimbursement options). 
    • For a speedy resolution, be sure to include the following with the form as accurately as possible: 
      • Proof of your identity and address using acceptable documents.
      • Proof of a recent AdSense payment, such as a copy of a check, Western Union receipt or bank statement clearly showing a recent AdSense EFT deposit.
      • The URL of a test page of your website. This is to prove that you own and manage the domain listed in your account.
It’s important to note that the Account login issues form cannot be used to report disputes between authorized users. The administrator of the account is responsible for all user permissions. In general, it’s a best practice to remove former employees and inactive users from your account to help prevent unauthorized changes.  

Unfortunately, in some cases with ongoing security concerns, account reinstatement may not be possible. The AdSense specialist team will let you know if this is the case. 

We understand that compromised login credentials may be a huge problem for you and your business. Bookmark these valuable help resources to help retrieve a hijacked account:

If you have questions about this topic, join us on Twitter or Google+ for one of our #AskAdSense office hour sessions. 

Posted by: Hievda Ugur, from the AdSense Team

Source: Inside AdSense


Google Drive and the Docs editors: designed with everyone in mind

Cross posted on the Official Google Blog

Imagine trying to keep track of another person’s real-time edits in a document—using only your ears. Or trying to create a table from spreadsheet data—without being able to clearly see the cells. Whether you’re backing up a file in Drive or crunching some numbers in Sheets, it should be easy to bring your ideas to life using Google’s tools. But if you’re blind or have low vision, you may need to rely on assistive technologies such as screen readers and Braille displays—and that can make working in the cloud challenging. While screen readers can parse static webpages (like this blog) relatively easily, it’s much harder for them to know what to say in interactive applications like Google Docs because the actions they need to describe are much more complex.

With these reasons in mind, today we’re announcing some improvements to Drive and all our editors—Docs, Sheets, Slides, Drawings, and Forms—specifically designed with blind and low-vision users in mind.
Improved screen reader support in Drive and Docs 
In June, we introduced a new version of Drive that’s sleeker, easier to navigate and much faster. But just as importantly, the new Drive also includes better keyboard accessibility, support for zoom and high-contrast mode and improved usability with screen readers.

Across Docs, Sheets, Slides, Drawings and Forms, you’ll find that it’s now much easier to use a screen reader, with nicer text-to-voice verbalization and improvements to keyboard navigation. You’ll also notice other updates, including:

  • Support for alt text on images in Docs, so you can tell a screen reader what they should say to describe an image 
  • Better support for using a keyboard to edit charts and pivot tables in Sheets 
  • Additional screen reader improvements specifically for Docs, Sheets and Slides, including support for spelling suggestions, comments and revision history 
  • The ability to quickly search the menus and perform actions in Docs, Slides and Drawings (and soon Sheets and Forms)—even if you don’t know the action’s key sequence 
Collaborating with others is easier too: in Docs, Sheets, Slides or Drawings, screen readers announce when people enter or leave the document, and you’ll now also hear when others are editing alongside you.

Refreshable Braille display support 
If you use a Braille display, you can now use it to read and enter text in Docs, Slides and Drawings. Even if you don't use a Braille display, with Braille support, your screen reader’s settings for character echoing are automatically followed. Enabling Braille also dramatically reduces the lag between when you press a key and when it’s announced by your screen reader, and improves the announcements of punctuation and whitespace. Learn how to enable Braille support in our Help Center.

Get up and going faster
The first time you use a screen reader or a Braille display, getting up to speed can be a daunting task. But it’s simpler with new step-by-step guides for Drive, Docs, Sheets, Slides, Forms and Drawings.
You can also access the in-product “Help” menu at any time without interrupting your work, or use the updated shortcut help dialog to easily search through keyboard shortcuts if you don’t remember them.

Finally, we’re offering phone support for Google Drive accessibility questions. If you get stuck, visit support.google.com/drive to request a phone call and someone from our team will reach out to you.

What’s next
Referring to recent updates to Google Drive, Dr. Marc Maurer, President of the National Federation of the Blind, said at this year’s National Convention: “The progress...during the last few months has just been positively extraordinary.” We’re pleased the community has welcomed these improvements, and will continue to work with organizations like the NFB to make even more progress.

Everyone, regardless of ability, should be able to experience all that the web has to offer. To find out more about our commitment to a fully accessible web, visit the new Google Accessibility site at www.google.com/accessibility.

Posted by: Alan Warren, Vice President, Engineering

Getting Help on Blogger

As a Blogger user you’re likely aware of the nearly infinite number of ways to express yourself online. Whether you’re a photographer showing off your portfolio, a foodie sharing your newest tasty creation, or a business promoting your latest deals, Blogger has the tools to help your content shine and reach readers from all over the world. All of us on the Blogger team are passionate about our users’ success, and have a global team dedicated to making sure you are getting the most out of the product.

So if you’ve been thinking about making the upgrade to a custom domain, want to give your blog a fresh new look but aren’t sure where to start, or are having trouble building readership on your blog, we want to let you know that our Support team is here to help! We’ve developed a handful of helpful resources where you can learn more about the latest features, report a problem with Blogger, and even post your questions where our Blogger Support Team and Top Contributors can help you track down answers. Here’s the quick run-down of how and where to find help:

Blogger Help Center: For reading up on the latest features, understanding all the bells and whistles of your dashboard, getting quick troubleshooting tips for common problems, and much more. You can also get to the Help Center by clicking the gear icon on the Blogger dashboard.

Google Feedback: If you’d like to report a problem, new feature idea, or have other general suggestions and comments, we’ve got an easy way to do that right from the Blogger dashboard. Click the gear icon in the dashboard and then the Send us feedback link which will open up the feedback form.

Blogger Product Forum: Our active community of users, Blogger Support staff, and Top Contributors (our expert Blogger users and forum helpers) are here to answer your questions and listen to your feedback. Drop us a line and we’ll do our best to make sure it gets addressed promptly.

Abuse Reporting Form: If you need to report abusive content we have a special form to help you do so. You may also want to check out Google’s Terms of Service and/or Content Policy.

Finally, while the above channels are the quickest way to get help, we’ve also put together a list of our Support team’s pages on Google+ should you want to get in touch with us, connect, or just share a funny cat video.

Miles

Bruce

Giovanni

Jessica

Lisa

Inci

Javier

Brett

Source: Blogger Buzz