Tag Archives: support

Help Google Publishing Solutions improve its services and products

We’d like to personally invite you to share your thoughts with us in this 10-15 minutes survey so that we can keep improving your experience with us.

In the past, we have used your responses to improve how we help you, ways you interact with our product, and what type of features we offer. This year the survey is shortened and mobile friendly. Our questions should take about 10-15 minutes to answer.

You may have received a survey by email over the last few weeks, if so please take the time to respond to it as we value your input.

To make sure that you're eligible to receive the next survey email, please:

Whether you’ve completed this survey before or you’re providing feedback for the first time, we’d like to thank you for sharing your valuable thoughts. We’re looking forward to feedback!

Posted by Susie Reinecke - AdSense Publisher Happiness Team

Source: Inside AdSense

Help our team help you

We always hear from publishers that you’re looking for actionable tips and best practices for growing your site. Our team of product, monetization and website optimization experts are constantly building new resources and insights to help publishers like you grow your business. We share personalized suggestions for your website via email in addition to news on the latest product features and invitations. Additionally, we send periodic invitations to live video sessions and events offering personalized tips for your region.

To ensure you’re getting this information from us, we need to have up-to-date contact details and communication preferences for you. Here are a few quick and simple steps you should take when you log in to your AdSense account, to make sure we can get in touch:

Step 1:
Make sure that the email address you've listed in your account to receive communications from us is correct and is one that you’re regularly checking. You can check which email address we’re using to reach you by logging in to your AdSense account and going to your Personal settings under the Account section on the left menu bar.

Step 2:
Opt in to receive emails from us. We categorize the emails we send based on the content they include. Here’s a quick breakdown:
  • Customized help and performance suggestions - Includes personalized revenue and optimization tips customized specific for your website. 
  • Periodic newsletters with tips and best practices - Includes general AdSense tips, best practices and product updates.
  • Occasional surveys to help Google improve your AdSense experience- Gives you a regular opportunity to share your feedback on AdSense.
  • Special Offers - Includes invitations to events in your country and live YouTube events..
  • Information about other Google products and services which may be of interest to you - Occasional updates on other Google products like Google Analytics or DoubleClick for Publishers.
You can update your email preferences by checking the boxes in your Personal settings section.

Step 3:
Choose your language preference. Did you know that AdSense emails are available in 38 different languages? We’ve recently added Hindi, Malay and Filipino. You can choose the language that suits you best by using the Display language drop-down menu directly under the email preferences checkboxes.

Get the most from the AdSense team and ensure you can hear from us. Log in to your account now and check your contact details and communication preferences. It takes no more than two minutes. 

Posted by Suzy Headon - Inside AdSense Team

Source: Inside AdSense

Understanding account suspensions due to invalid traffic

In today's post, we'll be discussing AdSense account suspensions due to invalid traffic.

We have found that there are two types of publishers who may have invalid traffic issues with their accounts. The first are publishers who may unintentionally send invalid traffic to their accounts, typically by testing on live ads. For those, we hope that increased transparency into our policies and processes can decrease these unintentional violations and help our publishers play by the rules. The second are publishers who intentionally bypass our rules, ending up with a variety of invalid traffic issues in order to artificially inflate their ad revenue. That’s why we work hard to maintain a policy compliant ecosystem for our publishers, advertisers, and users. In short, if you play by the rules, AdSense is here to help you grow your business.

We receive many questions about account suspensions, so let's go through the top questions about this process and what steps you can take to help keep your account in good standing.

What is invalid traffic anyway?
Invalid traffic includes any clicks or impressions that may artificially inflate an advertiser's costs or a publisher's earnings. Invalid traffic covers both intentionally fraudulent traffic as well as accidental clicks.

Please note that clicks on Google ads must result from genuine user interest, and any method that artificially generates clicks or impressions is strictly prohibited by our program policies. If we observe high levels of invalid traffic on your account, we may suspend or disable the account to protect our advertisers and users.

Watch our #AskAdSense video for more information on what invalid traffic is and tips to help prevent invalid traffic on your account.

What is an account suspension?

If your account was suspended due to invalid traffic, ad serving has been turned off on all of your content for a fixed period (most frequently 30 days). This includes any website, YouTube channel, and/or mobile app. Please know that we will deduct revenue from your account and will credit advertisers with the withheld revenue where appropriate and possible. If there are no further compliance issues with your account, it will be automatically re-enabled after the fixed period.

Please note that your account is still active, and an account suspension is not the same as having your account disabled. If your account was disabled due to invalid traffic, your account is no longer serving ads, and you will be unable to monetize with any Google ad solutions. As with account suspensions, please know that we may deduct revenue from your account and may credit advertisers with the withheld revenue where appropriate and possible.

Visit our Help Center for more information about suspended accounts or disabled accounts due to invalid traffic.

Why did my account get suspended?

In addition to monitoring for policy violations, we analyze all clicks and impressions to determine whether they might artificially drive up an advertiser's costs or a publisher's earnings. If we determine that your account has invalid traffic, then we may suspend or disable your account. Please know that we may deduct revenue from your account and may credit advertisers with the withheld revenue where appropriate and possible.

Here are some common reasons for why your account may get suspended:

  • Clicking ads on your own site and/or YouTube channel: Publishers may not click their own ads or use any means to inflate impressions and/or clicks artificially, including manual methods. Testing your own ads by clicking on them isn't allowed. Additionally, YouTube publishers should skip ads when viewing their own videos to avoid artificially inflating advertiser costs.
For AdSense ad placements on sites, please use the Google Publisher Toolbar if you want to click the ads to check the landing pages or view more details about the ads. The Toolbar will allow you to check the destination of ads on your page without the risk of invalid clicks.
  • One or more users repeatedly clicking your ads: Don't encourage or ask your friends, family, co-workers, or general users to click on your ads. This includes asking for users to support your site or YouTube channel, offering rewards to users for clicking ads, and promising to raise money for third parties for such behavior.
We also recommend that you check your associated AdSense email for more information regarding your account suspension.

What steps should I take during the suspension period?

Account suspension gives you time to investigate the sources of invalid traffic, identify and block suspicious traffic, and put measures in place to ensure clean traffic. We recommend learning how to segment your traffic to help you best understand, monitor, and evaluate the traffic to your site. This may also help you identify sources of invalid traffic.

Visit our Help Center for more information about suspended accounts due to invalid traffic.

How can I appeal an account suspension?

Account suspensions are currently not appealable. You can use this time to investigate your traffic sources and make adjustments to help prevent invalid traffic in the future. Provided that there are no further compliance issues with your account, it will automatically be reinstated once your suspension period is served.

Please don't fill out the invalid traffic appeal form because that form is reserved for disabled accounts, and you will receive an email that says we can't process this appeal.

If you would like to provide additional feedback to help us improve our processes and communications, you may do so using our suspended publisher feedback form.

When will my account be re-enabled?

If there are no further compliance issues with your account, it will be automatically re-enabled after the fixed period (most frequently 30 days).

What happens if after my account was re-enabled, my account continues to generate invalid traffic?

If, after your account has been re-enabled, invalid traffic persists and continues to contribute low value traffic to our ads ecosystem, then we may need to disable your account.

Visit our Help Center for more information about suspended accounts due to invalid traffic. We look forward to your return to the AdSense network in good standing after the suspension ends.

Posted by: Danielle Chang, Ad Traffic Quality team

Source: Inside AdSense

How to address ‘insufficient content’ disapprovals on your AdSense application

Today, we'd like to demystify one of the most common reasons why AdSense applications get disapproved: the site has insufficient content. What exactly do we mean by this, and how can you fix this issue on your site?

If a site is found to have insufficient content, this means that the site may not have enough text, and/or the site was deemed to be "under construction." To be approved for AdSense and show relevant ads on your site, your pages need to have enough text on them for our specialists to review and for our crawler to be able to determine what your pages are about. Sites that contain mostly images, videos or Flash animations may not be approved. Additionally, sites that consist only of a site template and very little content may not be approved.

Why is it important for your site to have plenty of content? The AdSense program policies are designed to foster a healthy ecosystem that helps protect users, advertisers, and publishers. Our policies prohibit Google ads to be placed on any non-content-based page or placed on pages published specifically for the purpose of showing ads. We use factors such as keyword analysis, word frequency, and font size in order to determine what a webpage is about and precisely match Google ads to each page. Therefore, it's important for sites to have lots of high quality and unique content in order to provide meaningful user experiences and allow Google to serve relevant ads to users.

If your AdSense application wasn't approved due to insufficient content (or for other reasons), you're welcome to make corrections to your application and/or improvements to your site and re-submit your AdSense application for further consideration. Before you re-submit your application, check out our AdSense policies: a beginner's guide and additional tips to help ensure that your site's pages are ready for AdSense.

If you're wondering how to make improvements to your site, remember that there are lots of published sites already, so think about what it is that makes your pages unique. You should aim to create original and relevant content that keeps users engaged and encourages them to visit your site again and again.

Check out our help article for more information about insufficient content and other common AdSense application disapproval reasons. If you're still having issues, check out our troubleshooter for disapproved applications. Hopefully after reading this blog post and our other help articles, you can take steps to get your AdSense application approved.  If you have questions, join the #AskAdsense conversation Thursdays at 9:30am PT on Twitter to speak with our support team.

Posted by: Danielle Chang, Ad Traffic Quality team

Source: Inside AdSense

Other sites are using my ad code. What should I do?

Hello AdSense Publishers, if you are seeing sites on your performance reports or under your sites list that don’t belong to you, this post is for you!

First off, you are not under attack. Although you may feel some alarm seeing another site show up in your account, there's nothing to worry about. The most common scenario is another site has copied your site code and pasted it onto their site, also copying the ad code in the process. Since your publisher id is still in the ad code, the new site will now appear in your account.

To combat this you’ll want to make two quick changes to your account.

  1. Verify which sites in your account are yours.

    • Sign in to your AdSense account.
    • Click Settings in the sidebar. 
    • In the dropdown, select My sites.
    • In your site list, locate the site you want to verify and click the Down arrow

Down Arrow
    • Next to "Verified site", turn the switch on
2. Once verified, enable site authorization. Site authorization is an optional feature that lets you identify your verified sites as the only sites that are permitted to use your Google ad code. 

    • Click Settings in the sidebar.
    • In the dropdown, select My sites.
    • On the "Manage sites" page, click More 
    • Click Site authorization.
    • Next to "Only authorize my verified sites to use my ad code", turn the switch on 
    • Click Save. Your changes should take effect within 48 hours.

Once your sites are verified and site authorization is turned on, ads will still show on the unverified site(s), and impressions and clicks will be recorded. However, advertisers will not be charged, and you won't receive any earnings for that site. Any policy violations that occur on these sites also won’t count against you. 

The URLs will still show up in your list of sites so you are aware of who else is using your ad code. The sites may also still show in your performance report in order to keep a definitive record of activity. If you are seeing the sites in your reports but don’t want to, consider setting your report type to “Verified Sites” to ensure you are only seeing data related to your verified sites. More on managing your sites here.

Post by Brandon Canniff, AdSense Support Specialist

Source: Inside AdSense

Join #AskAdSense on Google+ and Twitter

We’ve expanded AdSense support to our English AdSense Twitter and Google+ pages. Join our weekly #AskAdSense office hours and speak directly with our support specialists on topics like: ad placements, mobile implementation, account activation, account suspension, ad formats, and much more.

#AskAdSense office hours will be held every Thursday morning 9:30am Pacific Daylight Time beginning September 29th, 2016. Participating is easy:
  1. Follow AdSense on Twitter and Google+ 
  2. Tweet, post, comment, or reply to AdSense on Twitter or Google+ asking your question during the office hours. 
  3. Please do not provide personally identifiable information in your tweets or comments.
  4. If you can’t attend during our office hour times, be sure to use #AskAdSense in your tweet, post, comment or reply to AdSense and we’ll do our best to respond during our weekly office hours.

On October 13th, John Brown, Head of Publisher Policy Communications for Google, will be joining our office hours to provide transparency into our program policies. John is actively involved with the AdSense community helping to ensure that we continue to make a great web and advertising experience. You can also follow John on the SearchEngineJournal.com column "Ask the AdSense Guy" to learn more about Google ad network policies, processes, and best practices.

AdSense strives to provide many ways to help you when you need it, we’re happy to extend this to our Twitter and Google+ profiles. Be sure to follow us and we’re looking forward to speaking to you there. 

Posted by: Jay Castro from the AdSense Team

Source: Inside AdSense

AdSense help, when and where you need it

Whether you need help urgently or just want to learn, Adsense provides different ways to provide help when you need it.  In this post we’ll share the different ways we offer support to our AdSense partners.

Did you know you can get help on any AdSense issue from within your AdSense account using the help widget? You can find the help widget by clicking on the Help button on the upper right corner of your AdSense account. This will take you directly to informative articles related to the topic or issue you provide.

We hope that this widget will help solve your problems directly within your AdSense account, eliminating the need to switch back and forth between tasks.

Additionally, if you consistently earn more than $25 per week (or the local equivalent), you may be eligible to email the AdSense support team. If you don’t meet the earnings threshold, you can still get help through the issue-based troubleshooters in the AdSense Help Center or by using these relevant resources:The AdSense support team is here to help so you can continue to focus on creating amazing content for your audience. Use the support resources noted above when you require assistance and let us know on Twitter or Google+ how we can improve your support experience. 

Posted by Melina Lopez, from the AdSense team

Source: Inside AdSense

AdSense now understands the Filipino language

Today, we’re excited to announce the addition of Filipino, a language spoken by millions in the Philippines and around the world, to the family of AdSense supported languages.

Publishers can now easily monetize the content they’re creating in Filipino with AdSense, and advertisers looking to connect with the growing online Filipino audience can now reach them with ads that are more relevant than ever before.

To start monetizing your Filipino content website with Google AdSense:
  1. Check the AdSense program policies and make sure your website is compliant.
  2. Sign up for an AdSense account
  3. Add the AdSense code to start displaying relevant ads to your users.
Maligayang pagbati mula sa AdSense!
Welcome to AdSense!

Posted by:

Emanuele Brandi (AdSense Lead, PSI) on behalf of the AdSense Internationalization Team

Source: Inside AdSense

Can’t log in? Here’s how to solve the five most common issues

Not being able to log in to your account can be frustrating, and it happens to most of us now and then. Every week the AdSense support team receives emails from publishers who are logged out and stumped.

With that in mind, let's look over the five most common "can't log in" scenarios and how you can clear them up and get back into action.

1. The email and password you entered don’t match

This is always the #1 login issue. Luckily, a fix is just few clicks away. If you've run out of all your memory tricks for remembering your password, visit Google's account recovery service. Enter your login address to reset your Google account password.

2. You deleted your Google Account

Your AdSense account is linked to other Google services like Gmail, Calendar, and Google+ under one Google Account. Sometimes a user decides to delete one service and deletes their entire Google Account, which cuts off access to their AdSense account as well. The good news: even if you deleted your Google Account and lost access to AdSense, your AdSense account is still active. To continue using AdSense, you'll need to recover your Google Account.

3. Your account was hijacked

Hijacking is more common in some regions than in other. If you think your account has been hijacked, you need to act fast.

First things first, visit this page and follow the instructions to alert a Hijacked Accounts specialist and prove your ownership. Be sure to provide detailed and accurate information for each of the questions. Next, contact the AdSense support team by following the steps in the Login troubleshooter. This will let us restore your access to your AdSense account.

To prevent hijacking from happening, follow these security best practices:
  • Enable 2-step verification 
  • If you sign into your account from a public computer, make sure to log out when you're done
  • Don't share your password with others and don't write it down on paper or in documents
  • Use strong passwords. The strongest contain upper and lower cases, special characters, and numbers, like this:  “mYvErY234Strong_pAssWord”
  • Change your password frequently 

4. You signed into a different Google Account 

If you have more than one Google Account, your AdSense account will be linked to only one of them. If you're signed in but don't see your AdSense account, you may be signed into a different Google Account. Try logging in with a different email and password.

5. Your Google Apps account is not opted in for AdSense

If your email is linked to Google Apps, the Google Apps administrator might have turned off AdSense service for the whole Google Apps account. To fix this, ask your domain administrator to grant you access for AdSense. You can contact Google Apps support if you have more questions.

Now let's hope you never need any of these. For more information, check the AdSense Help Center.

Not yet an AdSense user? Sign up now!

Posted by Kateryna Malinovska
AdSense and AdMob Support Program Manager

Source: Inside AdSense

Explore AdSense help resources and support options

As a business owner, content creator, or webmaster, you can have many questions, e.g., when you will be paid, how you can earn more or how you can build a multi-screen website. We've improved our resources and support options to help you find the answers to your questions.

Most of the answers to your questions are available in the AdSense Help Center and in the Troubleshooting section. In addition, you can find answers and exchange ideas with other publishers in the AdSense Help Forum.

To provide a more simplified and personalized support experience, we’ve launched a new Contact us flow in the AdSense Help Center. Publishers consistently earning more than $25 per week (or local equivalent) are eligible to sign up for email consultations with AdSense support (available in 36 languages). If you can't see the “Contact Us” button, you can still reach us via the issue-based troubleshooters in the AdSense Help Center.

For all questions about your AdSense account, don’t forget to explore the AdSense help resources below:

To hear more about new features and opportunities, subscribe to the Inside AdSense blog, follow our Google+ and Twitter channels, and opt in to receiving emails from us.

Posted by Saurav Roy - AdSense Support Team
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Source: Inside AdSense