Tag Archives: Health

Resources for mental health support during COVID-19

The coronavirus pandemic has disrupted lives around the world. In addition to the lives lost to the virus, as many communities enter the second and third month under stay-at-home orders, there is a rising mental health toll, too. In a national survey released by the American Psychiatric Association in March, 36 percent of respondents said that COVID-19 was seriously impacting their mental health; 48 percent were anxious about getting infected; and 57 percent reported concern that COVID-19 will seriously impact their finances.


As a trained psychiatrist, I know firsthand the importance of bringing out into the open the issue of mental health. While it might be years between the first onset of symptoms and someone seeking help, the internet is often the first place people turn to find out more about mental disorders. To help address the emerging mental health crisis we’re sharing “Be Kind to Your Mind," which includes resources on mental wellbeing from the Centers for Disease Control and Prevention (CDC). Whenever people in the U.S. search for information about coping with the pandemic, or on COVID-19 and mental health, we’ll show a public service announcement with tips to cope with stress during COVID-19. To raise awareness of the importance of mental wellbeing during these times, we'll highlight these resources on Google's homepage tomorrow.

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Whenever people in the U.S. search for information about coping with the pandemic, we’ll show a public service announcement with tips to cope with stress during COVID-19.

With May being Mental Health Awareness Month, we want to highlight a few other resources and tools across Google and YouTube that promote mental wellbeing.


Self-assessment questionnaires for depression and PTSD

When people search on Google for information about mental health conditions we provide panels with information from authoritative sources like Mayo Clinic that detail symptoms, treatments, and provide an overview of the different types of specialists who can help. On the info panels for depression and post traumatic stress disorder (PTSD), we provide direct access to clinically-validated self-assessment questionnaires that ask some of the same types of questions a mental health professional might ask. Based on a person’s answers, these self-assessment tools provide information on risk, along with links to more resources. Results to these questionnaires are not logged. We hope they can provide insight and help people have a more informed conversation with their doctor. We will add more self-assessment  questionnaires over time to cover more conditions.


Self-care content on YouTube

Over the last few months, YouTube has seen a 35 percent increase in views of meditation videos, and growing popularity of mindfulness and wellbeing content. YouTube is making videos like these and other mental health resources more widely available to anyone around the world, for free, by spotlighting channels and playlists that have wellbeing and mindfulness-focused content. Countless YouTube creators, like Dr. Mike and Kati Morton, educate their communities as they help reduce the stigma associated with mental health. YouTube is also launching relevant YouTube Originals, including a “BookTube” episode featuring top authors like Melinda Gates and Elizabeth Gilbert offering their best book recommendations.

get by with me

Finding virtual care options, quickly

Because of stay-at-home orders and restrictions that limit in-person interactions, many mental health care providers (including therapists and psychiatrists) are now providing telehealth care, like conducting therapy sessions over video conference. To make these options easier to find, we now allow providers to highlight their virtual care services on their Google Business Profile. So now, when you search for a mental health provider in products like Search and Maps, you may see an “Online care” link that can take you to their virtual care page, or even schedule a virtual appointment.


While the stigma around mental health has lessened in recent years, many people still find it hard to reach out to get help. By providing access to mental health resources, services and information across our products, we hope to make it easier for people to seek help and receive proper care.


Healthcare AI systems that put people at the center

Over the past four years, Google has advanced its AI technologies to address critical problems in healthcare. We’ve developed tools to detect eye disease, AI systems to identify cardiovascular risk factors and signs of anemia, and to improve breast cancer screening.

For these and other AI healthcare applications, the journey from initial research to useful product can take years. One part of that journey is conducting user-centered research. Applied to healthcare, this type of research means studying how care is delivered and how it benefits patients, so we can better understand how algorithms could help, or even inadvertently hinder, assessment and diagnosis.

Our research in practice

For our latest research paper, "A Human-Centered Evaluation of a Deep Learning System Deployed in Clinics for the Detection of Diabetic Retinopathy," we built on a partnership with the Ministry of Public Health in Thailand to conduct field research in clinics across the provinces of Pathum Thani and Chiang Mai. It’s one of the first published studies examining how a deep learning system is used in patient care, and it’s the first study of its kind that looks at how nurses use an AI system to screen patients for diabetic retinopathy. 

Over a period of eight months, we made regular visits to 11 clinics. At each clinic, we observed how diabetes nurses handle eye screenings, and we interviewed them to understand how to refine this technology. We did our field research alongside a study to evaluate the feasibility and performance of the deep learning system in the clinic, with patients who agreed to be carefully observed and medically supervised during the study. 

A nurse operates the fundus camera, taking images of a patient’s retina.

A nurse operates the fundus camera, taking images of a patient’s retina.

The observational process

In our research, we provide key recommendations for continued product development, and provide guidance on deploying AI in real-world scenarios for other research projects.

Developing new products with a user-centered design process requires involving the people who would interact with the technology early in development. This means getting a deep understanding of people’s needs, expectations, values and preferences, and testing ideas and prototypes with them throughout the entire process. When it comes to AI systems in healthcare, we pay special attention to the healthcare environment, current workflows, system transparency, and trust.

The impact of environment on AI

In addition to these factors, our fieldwork found that we must also factor in environmental differences like lighting, which vary among clinics and can impact the quality of images. Just as an experienced clinician might know how to account for these variables in order to assess it, AI systems also need to be trained to handle these situations.

For instance, some images captured in screening might have issues like blurs or dark areas. An AI system might conservatively call some of these images “ungradable” because the issues might obscure critical anatomical features that are required to provide a definitive result. For clinicians, the gradability of an image may vary depending on one’s own clinical set-up or experience. Building an AI tool to accommodate this spectrum is a challenge, as any disagreements between the system and the clinician can lead to frustration. In response to our observations, we amended the research protocol to have eye specialists review such ungradable images alongside the patient’s medical records, instead of automatically referring patients with ungradable images to an ophthalmologist. This helped to ensure a referral was necessary, and reduced unnecessary travel, missed work, and anxiety about receiving a possible false positive result. 

Finally, alongside evaluating the performance, reliability, and clinical safety of an AI system, the study also accounts for the human impacts of integrating an AI system into patient care. For example, the study found that the AI system could empower nurses to confidently and immediately identify a positive screening, resulting in quicker referrals to an ophthalmologist.

So what does all of this mean? 

Deploying an AI system by considering a diverse set of perspectives in the design and development process is just one part of introducing new health technology that requires human interaction. It's important to also study and incorporate real-life evaluations in the clinic, and engage meaningfully with clinicians and patients, before the technology is widely deployed. That’s how we can best inform improvements to the technology, and how it is integrated into care, to meet the needs of clinicians and patients. 

Connecting people to virtual care options


To prevent the spread of COVID-19, many healthcare providers are reducing or stopping in-person visits for a variety of patient needs, from the treatment of chronic conditions to mental health services to evaluating cough and cold symptoms. Yet, people need a way to continue getting medical care from the comfort and safety of their own homes. Since the beginning of the pandemic, we’ve seen interest in virtual care and telehealth rise dramatically. Health consultations over the phone or by video conference not only help alleviate strain on doctors’ offices and emergency rooms but are also recommended as an important way to protect patients and staff against COVID-19. 

To help individuals and health care providers connect, we’re focused on providing individuals with access to high-quality and authoritative information and supporting them throughout their health journey. Over the coming week, we’re beginning to roll out two new features in Search and Maps that make it easier for people to connect to virtual healthcare options, whether it’s to a doctor’s office down the street, the hospital across town, or a national telehealth platform.

Local healthcare providers, now virtual

Healthcare providers like hospitals, doctors, and mental health professionals can now enter a virtual care offering in their Business Profile, so that people searching for their local provider, for instance, might see a “get online care” link on Search and Maps. Clicking this link will take people to that provider’s virtual care website where they can find more information, and in many cases, schedule a virtual healthcare visit with a provider. 

The pandemic has affected many healthcare providers’ operating hours and walk-in visit policies. To help communicate changes that might affect someone’s visit, we’re automatically surfacing a link directly to health providers’ COVID-19 information page on Search and Maps, and we've assembled best practices on how healthcare providers can update their websites and provide COVID-19 information on Google My Business.

New health information about Hillview Hospital

With health providers limiting in-person visits due to COVID-19, we’re making it easier for people to discover virtual care options.

Find virtual healthcare, anywhere, anytime

Beginning as a pilot in the U.S., we’ll also begin showing widely-available virtual care platforms directly on Search so people can more easily access virtual visits. For example, when people search for “immediate care”, we’ll be able to also present available virtual care options and related information such as the out-of-pocket price charged for a visit (for those without insurance) and an easy way for people to directly connect with the virtual care platform. The visit between the patient and provider will take place on the healthcare provider’s platform of choice.

On Search, you can see information about virtual healthcare platforms

People will be able to see widely-available virtual healthcare platforms directly on Search as well as the out-of-pocket cost for a visit.

For healthcare providers, helping you keep up with demand

In addition to helping healthcare providers with information about how to keep their online business information up-to-date, Google Cloud is supporting providers with technology infrastructure and solutions to assist with care delivery and operations. This includes helping doctors support patients remotely with HIPAA-compliant G Suite products (including using Google Meet for telehealth or virtual visits),deploying virtual agents to field questions related to COVID-19, and helping with capacity-planning and demand forecasting of key medical supplies to better manage their supply chains.

The global COVID-19 pandemic and the response to prevent its spread has changed the way individuals access and connect to health care. Across our products, we’ll continue to ensure that healthcare providers have the tools to connect with patients, and that anyone can access the information and care they need to stay healthy.

Source: Search


Connecting people to virtual care options


To prevent the spread of COVID-19, many healthcare providers are reducing or stopping in-person visits for a variety of patient needs, from the treatment of chronic conditions to mental health services to evaluating cough and cold symptoms. Yet, people need a way to continue getting medical care from the comfort and safety of their own homes. Since the beginning of the pandemic, we’ve seen interest in virtual care and telehealth rise dramatically. Health consultations over the phone or by video conference not only help alleviate strain on doctors’ offices and emergency rooms but are also recommended as an important way to protect patients and staff against COVID-19. 

To help individuals and health care providers connect, we’re focused on providing individuals with access to high-quality and authoritative information and supporting them throughout their health journey. Over the coming week, we’re beginning to roll out two new features in Search and Maps that make it easier for people to connect to virtual healthcare options, whether it’s to a doctor’s office down the street, the hospital across town, or a national telehealth platform.

Local healthcare providers, now virtual

Healthcare providers like hospitals, doctors, and mental health professionals can now enter a virtual care offering in their Business Profile, so that people searching for their local provider, for instance, might see a “get online care” link on Search and Maps. Clicking this link will take people to that provider’s virtual care website where they can find more information, and in many cases, schedule a virtual healthcare visit with a provider. 

The pandemic has affected many healthcare providers’ operating hours and walk-in visit policies. To help communicate changes that might affect someone’s visit, we’re automatically surfacing a link directly to health providers’ COVID-19 information page on Search and Maps, and we've assembled best practices on how healthcare providers can update their websites and provide COVID-19 information on Google My Business.

New health information about Hillview Hospital

With health providers limiting in-person visits due to COVID-19, we’re making it easier for people to discover virtual care options.

Find virtual healthcare, anywhere, anytime

Beginning as a pilot in the U.S., we’ll also begin showing widely-available virtual care platforms directly on Search so people can more easily access virtual visits. For example, when people search for “immediate care”, we’ll be able to also present available virtual care options and related information such as the out-of-pocket price charged for a visit (for those without insurance) and an easy way for people to directly connect with the virtual care platform. The visit between the patient and provider will take place on the healthcare provider’s platform of choice.

Information about virtual care

For healthcare providers, helping you keep up with demand

In addition to helping healthcare providers with information about how to keep their online business information up-to-date, Google Cloud is supporting providers with technology infrastructure and solutions to assist with care delivery and operations. This includes helping doctors support patients remotely with HIPAA-compliant G Suite products (including using Google Meet for telehealth or virtual visits),deploying virtual agents to field questions related to COVID-19, and helping with capacity-planning and demand forecasting of key medical supplies to better manage their supply chains.

The global COVID-19 pandemic and the response to prevent its spread has changed the way individuals access and connect to health care. Across our products, we’ll continue to ensure that healthcare providers have the tools to connect with patients, and that anyone can access the information and care they need to stay healthy.

Source: Google LatLong


Support for public health workers fighting COVID-19

This week, we're beginning a series of Doodles to recognize the many people responding to COVID-19—from doctors and nurses caring for people on the front lines, to teachers and food service workers ensuring essential goods and services are still available. Coinciding with the start of National Public Health Week in the U.S., our first Doodle in the series shines a light on the public health workers who are at the forefront of fighting this disease.  

Public health is what we do together as a society to create the conditions in which everyone can be healthy. Public health workers include leaders at organizations such as the World Health Organization (WHO), as well as scientists, like epidemiologists, field researchers, and lab scientists and technicians working to better understand the virus, find new cases, and track and predict and prevent its spread. 


Community education and access to reliable information are critical parts of promoting and protecting public health. Over the last few months we’ve partnered with WHO, Centers for Disease and Prevention (CDC) and national health ministries to surface authoritative information on COVID-19. On Search, people can find official information on how to prevent COVID-19 transmission, with links to helpful resources from health authorities. On YouTube, we have a dedicated news shelf with COVID-19 news from authoritative sources, curated playlists with official information, and we’ve connected popular YouTube creators with public health leaders. We’ve also launched #StayHome #WithMe, a campaign that encourages people to practice social distancing with playlists on education, cooking, fitness and more. 


Beyond this education effort, we’re proud to support the important work public health workers are doing behind the scenes to learn more about the virus, develop and deploy vaccines, and create evidence-based policy intended to reduce community transmission.


Scientists are critical to understanding and combating COVID-19. We’re supporting their work by providing Google Cloud research credits, including high performance computing to researchers. On Google Cloud’s Kaggle data science community, a coalition of leading research groups have gathered more than 44,000 COVID-19-related scholarly articles to share with data scientists.  


To aid researchers, data scientists, and analysts, we’ve also made available a hosted repository of public datasets, like Johns Hopkins Center for Systems Science and Engineering, the Global Health Data from the World Bank, and OpenStreetMap data, free to access and query through our COVID-19 Public Dataset Program.


Just last week we published an early release of our COVID-19 Community Mobility Reports: aggregated, anonymized data on movement trends across places such as retail and recreation, groceries and pharmacies, to give public health workers insights to make more data driven policy. These reports are designed to inform public health officials as they implement and refine social distancing measures designed to prevent the spread of the virus, while protecting essential movement. 


Today we salute public health workers who are playing an important role in responding to this pandemic. Over the next two weeks, our Doodles will honor other essential frontline workers, including healthcare workers, first responders and the many people keeping services like sanitation, food service, public transit, schools, and more up and running. Thank you to all the people who are working to save lives and keep communities safe during this pandemic.


Helping public health officials combat COVID-19

As global communities respond to the COVID-19 pandemic, there has been an increasing emphasis on public health strategies, like social distancing measures, to slow the rate of transmission. In Google Maps, we use aggregated, anonymized data showing how busy certain types of places are—helping identify when a local business tends to be the most crowded. We have heard from public health officials that this same type of aggregated, anonymized data could be helpful as they make critical decisions to combat COVID-19. 

Starting today we’re publishing an early release of our COVID-19 Community Mobility Reports to provide insights into what has changed in response to work from home, shelter in place, and other policies aimed at flattening the curve of this pandemic. These reports have been developed to be helpful while adhering to our stringent privacy protocols and policies

The reports use aggregated, anonymized data to chart movement trends over time by geography, across different high-level categories of places such as retail and recreation, groceries and pharmacies, parks, transit stations, workplaces, and residential. We’ll show trends over several weeks, with the most recent information representing 48-to-72 hours prior. While we display a percentage point increase or decrease in visits, we do not share the absolute number of visits. To protect people’s privacy, no personally identifiable information, like an individual’s location, contacts or movement, is made available at any point. 

We will release these reports globally, initially covering 131 countries and regions. Given the urgent need for this information, where possible we will also provide insights at the regional level. In the coming weeks, we will work to add additional countries and regions to ensure these reports remain helpful to public health officials across the globe looking to protect people from the spread of COVID-19.

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Navigate and download a report for your region of interest

In addition to other resources public health officials might have, we hope these reports will help support decisions about how to manage the COVID-19 pandemic. For example, this information could help officials understand changes in essential trips that can shape recommendations on business hours or inform delivery service offerings. Similarly, persistent visits to transportation hubs might indicate the need to add additional buses or trains in order to allow people who need to travel room to spread out for social distancing. Ultimately, understanding not only whether people are traveling, but also trends in destinations, can help officials design guidance to protect public health and essential needs of communities.

Global_Blogpost_LA_Report_zoom.png

A Community Mobility Report example for State of Louisiana, United States

In addition to the Community Mobility Reports, we are collaborating with select epidemiologists working on COVID-19 with updates to an existing aggregate, anonymized dataset that can be used to better understand and forecast the pandemic. Data of this type has helped researchers look into predicting epidemics, plan urban and transit infrastructure, and understand people’s mobility and responses to conflict and natural disasters.

Privacy protections

The Community Mobility Reports are powered by the same world-class anonymization technology that we use in our products every day. For these reports, we use differential privacy, which adds artificial noise to our datasets enabling high quality results without identifying any individual person. 

The insights are created with aggregated, anonymized sets of data from users who have turned on the Location History setting, which is off by default. Users who have Location History turned on can choose to turn the setting off at any time from their Google Account, and can always delete Location History data directly from their Timeline

These are unprecedented times and we will continue to evaluate these reports as we get feedback from public health officials, civil society groups, local governments and the community at large. We hope these insights will add to other public health information that will help people and communities stay healthy and safe.

Source: Google LatLong


Helping public health officials combat COVID-19

As global communities respond to the COVID-19 pandemic, there has been an increasing emphasis on public health strategies, like social distancing measures, to slow the rate of transmission. In Google Maps, we use aggregated, anonymized data showing how busy certain types of places are—helping identify when a local business tends to be the most crowded. We have heard from public health officials that this same type of aggregated, anonymized data could be helpful as they make critical decisions to combat COVID-19. 

Starting today we’re publishing an early release of our COVID-19 Community Mobility Reports to provide insights into what has changed in response to work from home, shelter in place, and other policies aimed at flattening the curve of this pandemic. These reports have been developed to be helpful while adhering to our stringent privacy protocols and policies

The reports use aggregated, anonymized data to chart movement trends over time by geography, across different high-level categories of places such as retail and recreation, groceries and pharmacies, parks, transit stations, workplaces, and residential. We’ll show trends over several weeks, with the most recent information representing 48-to-72 hours prior. While we display a percentage point increase or decrease in visits, we do not share the absolute number of visits. To protect people’s privacy, no personally identifiable information, like an individual’s location, contacts or movement, is made available at any point. 

We will release these reports globally, initially covering 131 countries and regions. Given the urgent need for this information, where possible we will also provide insights at the regional level. In the coming weeks, we will work to add additional countries and regions to ensure these reports remain helpful to public health officials across the globe looking to protect people from the spread of COVID-19.

Global_Blogpost_Search_Spain.gif

Navigate and download a report for your region of interest

In addition to other resources public health officials might have, we hope these reports will help support decisions about how to manage the COVID-19 pandemic. For example, this information could help officials understand changes in essential trips that can shape recommendations on business hours or inform delivery service offerings. Similarly, persistent visits to transportation hubs might indicate the need to add additional buses or trains in order to allow people who need to travel room to spread out for social distancing. Ultimately, understanding not only whether people are traveling, but also trends in destinations, can help officials design guidance to protect public health and essential needs of communities.

Global_Blogpost_LA_Report_zoom.png

A Community Mobility Report example for State of Louisiana, United States

In addition to the Community Mobility Reports, we are collaborating with select epidemiologists working on COVID-19 with updates to an existing aggregate, anonymized dataset that can be used to better understand and forecast the pandemic. Data of this type has helped researchers look into predicting epidemics, plan urban and transit infrastructure, and understand people’s mobility and responses to conflict and natural disasters.

Privacy protections

The Community Mobility Reports are powered by the same world-class anonymization technology that we use in our products every day. For these reports, we use differential privacy, which adds artificial noise to our datasets enabling high quality results without identifying any individual person. 

The insights are created with aggregated, anonymized sets of data from users who have turned on the Location History setting, which is off by default. Users who have Location History turned on can choose to turn the setting off at any time from their Google Account, and can always delete Location History data directly from their Timeline

These are unprecedented times and we will continue to evaluate these reports as we get feedback from public health officials, civil society groups, local governments and the community at large. We hope these insights will add to other public health information that will help people and communities stay healthy and safe.

A Step Towards Protecting Patients from Medication Errors



While no doctor, nurse, or pharmacist wants to make a mistake that harms a patient, research shows that 2% of hospitalized patients experience serious preventable medication-related incidents that can be life-threatening, cause permanent harm, or result in death. There are many factors contributing to medical mistakes, often rooted in deficient systems, tools, processes, or working conditions, rather than the flaws of individual clinicians (IOM report). To mitigate these challenges, one can imagine a system more sophisticated than the current rules-based error alerts provided in standard electronic health record software. The system would identify prescriptions that looked abnormal for the patient and their current situation, similar to a system that produces warnings for atypical credit card purchases on stolen cards. However, determining which medications are appropriate for any given patient at any given time is complex — doctors and pharmacists train for years before acquiring the skill. With the widespread use of electronic health records, it may now be feasible to use this data to identify normal and abnormal patterns of prescriptions.

In an initial effort to explore solutions to this problem, we partnered with UCSF's Bakar Computational Health Sciences Institute to publish “Predicting Inpatient Medication Orders in Electronic Health Record Data” in Clinical Pharmacology and Therapeutics, which evaluates the extent to which machine learning could anticipate normal prescribing patterns by doctors, based on electronic health records. Similar to our prior work, we used comprehensive clinical data from de-identified patient records, including the sequence of vital signs, laboratory results, past medications, procedures, diagnoses and more. Based on the patient’s current clinical state and medical history, our best model was able to anticipate physician’s actual prescribing decisions three quarters of the time.

Model Training
The dataset used for model training included approximately three million medication orders from over 100,000 hospitalizations. It used retrospective electronic health record data, which was de-identified by randomly shifting dates and removing identifying portions of the record in accordance with HIPAA, including names, addresses, contact details, record numbers, physician names, free-text notes, images, and more. The data was not joined or combined with any other data. All research was done using the open-sourced Fast Healthcare Interoperability Resources (FHIR) format, which we’ve previously used to make healthcare data more effective for machine learning. The dataset was not restricted to a particular disease or therapeutic area, which made the machine learning task more challenging, but also helped to ensure that the model could identify a larger variety of conditions; e.g. patients suffering from dehydration require different medications than those with traumatic injuries.

We evaluated two machine learning models: a long short-term memory (LSTM) recurrent neural network and a regularized, time-bucketed logistic model, which are commonly used in clinical research. Both were compared to a simple baseline that ranked the most frequently ordered medications based on a patient’s hospital service (e.g., General Medical, General Surgical, Obstetrics, Cardiology, etc.) and amount of time since admission. Each time a medication was ordered in the retrospective data, the models ranked a list of 990 possible medications, and we assessed whether the models assigned high probabilities to the medications actually ordered by doctors in each case.

As an example of how the model was evaluated, imagine a patient who arrived at the hospital with signs of an infection. The model reviewed the information recorded in the patient’s electronic health record — a high temperature, elevated white blood cell count, quick breathing rate — and estimated how likely it would be for different medications to be prescribed in that situation. The model’s performance was evaluated by comparing its ranked choices against the medications that the physician actually prescribed (in this example, the antibiotic vancomycin and sodium chloride solution for rehydration).
Based on a patient’s medical history and current clinical characteristics, the model ranks the medications a physician is most likely to prescribe.
Findings
Our best-performing model was the LSTM model, a class of models particularly effective for handling sequential data, including text and language. These models are capable of capturing the ordering and time recency of events in the data, making them a good choice for this problem.

Nearly all (93%) top-10 lists contained at least one medication that would be ordered by clinicians for the given patient within the next day. Fifty-five percent of the time, the model correctly placed medications prescribed by the doctor as one of the top-10 most likely medications, and 75% of ordered medications were ranked in the top-25. Even for ‘false negatives’ — cases where the medication ordered by doctors did not appear among the top-25 results — the model highly ranked a medication in the same class 42% of the time. This performance was not explained by the model simply predicting previously prescribed medications. Even when we blinded the model to previous medication orders, it maintained high performance.

What Does This Mean for Patients and Clinicians?
It’s important to remember that models trained this way reproduce physician behavior as it appears in historical data, and have not learned optimal prescribing patterns, how these medications might work, or what side effects might occur. However, learning ‘normal’ is a starting point to eventually spot abnormal, potentially dangerous orders. In our next phase of research, we will examine under which circumstances these models are useful for finding medication errors that could harm patients.

The results from this exploratory work are early first steps towards testing the hypothesis that machine learning can be applied to build systems that prevent mistakes and help to keep patients safe. We look forward to collaborating with doctors, pharmacists, other clinicians, and patients as we continue research to quantify whether models like this one are capable of catching errors, keeping patients safe in the hospital.

Acknowledgements
We would like to thank Atul Butte (UCSF), Claire Cui, Andrew Dai, Michael Howell, Laura Vardoulakis, Yuan (Emily) Xue, and Kun Zhang for their contributions towards the research work described in this post. We’d additionally like to thank members of our broader research team who have assisted in the development of analytical tools, data collection, maintenance of research infrastructure, assurance of data quality, and project management: Gabby Espinosa, Gerardo Flores, Michaela Hardt, Sharat Israni (UCSF), Jeff Love (UCSF), Dana Ludwig (UCSF), Hong Ji, Svetlana Kelman, I-Ching Lee, Mimi Sun, Patrik Sundberg, Chunfeng Wen, and Doris Wong.

Source: Google AI Blog


Connecting people with COVID-19 information and resources

Since the beginning of the year, search interest in COVID-19 has continued to climb around the world. Right now the disease is the largest topic people are looking for globally, surpassing even some of the most common and consistent queries we see in Search.

COVID trends

As this public health crisis has evolved into a pandemic, information needs are continuing to change, differing from region to region. When COVID-19 was declared a public health emergency by the World Health Organization (WHO) in late January, we launched an SOS Alert with resources and safety information from the WHO, along with the latest news. The alert has launched in 25 languages across dozens of countries, and people in more than 50 countries can access localized public health guidance from health authorities. 

Expanding our COVID-19 Search experience
Now, as we continue to see people’s information needs expanding, we’re introducing a more comprehensive experience for COVID-19 in Search, providing easy access to authoritative information from health authorities alongside new data and visualizations. This new format organizes the search results page to help people easily navigate information and resources, and it will also make it possible to add more information over time as it becomes available.

Search COVID GIF

In addition to links to helpful resources from national and local health authorities, people will also find a carousel of Twitter accounts from local civic organizations and health authorities to help connect them with the latest local guidance as it’s shared. We’ve also introduced a feature to surface some of the most common questions about the pandemic, with relevant snippets sourced from the WHO and the Centers for Disease Control and Prevention (CDC). 

To help people track the latest information about the spread of the disease, we’re adding modules with statistics and a map showing COVID-19 prevalence in countries around the world. This new COVID-19 experience on Search will roll out in the coming days in English in the U.S., and we plan to add more information and expand to other languages and countries soon.

A website dedicated to help and resources
In addition to launching new features on Google Search that provide easy access to more authoritative information, we’ve worked with relevant agencies and authorities to roll out a website—available at google.com/covid19—focused on education, prevention and local resources. People can find state-based information, safety and prevention tips, search trends related to COVID-19, and further resources for individuals, educators and businesses. Launching today in the U.S., the site will be available in more languages and countries in the coming days and we’ll update the website as more resources become available. Along with our other products and initiatives, we hope these resources will help people find answers to the questions they’re asking and get the help they need.

Guidance around local health services
We’re also looking for more ways we can help people follow authoritative public health guidance and locate appropriate health services through our products. Right now in the U.S., people seeking out urgent care, hospitals and other medical services in Search or Maps will see an alert reminding them of the CDC’s recommendation that symptomatic individuals call ahead in order to avoid overwhelming health systems and increasing the risk of exposure.

Urgent Care COVID

As coronavirus becomes a challenge in more communities and as authorities around the world develop new guidance and tools to address the pandemic, we’ll continue to find more opportunities to connect people with key information to keep themselves, their families, and their communities safe.

Connecting people with COVID-19 information and resources

Since the beginning of the year, search interest in COVID-19 has continued to climb around the world. Right now the disease is the largest topic people are looking for globally, surpassing even some of the most common and consistent queries we see in Search.

Search Interest COVID

As this public health crisis has evolved into a pandemic, information needs are continuing to change, differing from region to region. When COVID-19 was declared a public health emergency by the World Health Organization (WHO) in late January, we launched an SOS Alert with resources and safety information from the WHO, along with the latest news. The alert has launched in 25 languages across dozens of countries, and people in more than 50 countries can access localized public health guidance from health authorities. 

Expanding our COVID-19 Search experience
Now, as we continue to see people’s information needs expanding, we’re introducing a more comprehensive experience for COVID-19 in Search, providing easy access to authoritative information from health authorities alongside new data and visualizations. This new format organizes the search results page to help people easily navigate information and resources, and it will also make it possible to add more information over time as it becomes available.

Search COVID GIF

In addition to links to helpful resources from national and local health authorities, people will also find a carousel of Twitter accounts from local civic organizations and health authorities to help connect them with the latest local guidance as it’s shared. We’ve also introduced a feature to surface some of the most common questions about the pandemic, with relevant snippets sourced from the WHO and the Centers for Disease Control and Prevention (CDC). 

To help people track the latest information about the spread of the disease, we’re adding modules with statistics and a map showing COVID-19 prevalence in countries around the world. This new COVID-19 experience on Search will roll out in the coming days in English in the U.S., and we plan to add more information and expand to other languages and countries soon.

A website dedicated to help and resources
In addition to launching new features on Google Search that provide easy access to more authoritative information, we’ve worked with relevant agencies and authorities to roll out a website—available at google.com/covid19—focused on education, prevention and local resources. People can find state-based information, safety and prevention tips, search trends related to COVID-19, and further resources for individuals, educators and businesses. Launching today in the U.S., the site will be available in more languages and countries in the coming days and we’ll update the website as more resources become available. Along with our other products and initiatives, we hope these resources will help people find answers to the questions they’re asking and get the help they need.

Guidance around local health services
We’re also looking for more ways we can help people follow authoritative public health guidance and locate appropriate health services through our products. Right now in the U.S., people seeking out urgent care, hospitals and other medical services in Search or Maps will see an alert reminding them of the CDC’s recommendation that symptomatic individuals call ahead in order to avoid overwhelming health systems and increasing the risk of exposure.

Urgent Care COVID

As coronavirus becomes a challenge in more communities and as authorities around the world develop new guidance and tools to address the pandemic, we’ll continue to find more opportunities to connect people with key information to keep themselves, their families, and their communities safe.

Source: Google LatLong