Tag Archives: Google Chat

Easily identify which unread threads are most relevant to you in Google Chat

What’s changing 

Last year, we announced that all newly created spaces in Google Chat will be in-line threaded. This streamlined user experience enables you to reply to any message and create a separate discussion isolated from the main conversation. We also introduced several updates, such as home, mentions and starred messages to help you find what you need much faster in Chat.

Today, we’re continuing our enhancements across Chat by improving the in-line threaded experience in spaces. With multiple threads across numerous spaces, we know it can be difficult to identify which unread threads are most relevant to you. In order to provide you with more context upfront, you will now see participant avatars for unread threads in the conversation view. Without having to click to open the thread side panel, it will now be much easier to decide which threads to read and reply to. 
Web experience


Who’s impacted 

End users 


Why you’d use it 

Being able to see the participant avatars for unread threads makes it easier to identify whether a thread is relevant to you. 
mobile experience



Getting started 

  • Admins: There is no admin control for this feature. 
  • End users: This will be ON by default. Visit the Help Center to learn how to use Google Chat. 

Rollout pace 

Web: 
Android:
iOS:

Availability 

  • Available to all Google Workspace customers, Google Workspace Individual subscribers, and users with personal Google accounts 

Resources 

Updates to the Google Workspace Marketplace

What’s changing

In 2023, we introduced the ability for admins to install Google Chat apps to direct messages on behalf of users within their domain from the Google Workspace Marketplace. Now, end users can also discover and install Google Chat apps from the Google Workspace Marketplace. 
Jira for Google Chat

Additionally, users can now open the Google Workspace Marketplace directly from within Chat. This will include an enhanced browsing experience with curated app categories such as “Intelligent apps”. Lastly, developers can start publishing Chat apps on the Google Workspace Marketplace, allowing users to more easily discover, install and use the apps.



Who’s impacted 

Admins, end users and developers 


Additional details 

Chat app users can now leave reviews and flag any inappropriate Chat apps directly from the Marketplace app listing. 
Chat apps reviews

Getting started 

Rollout pace 

Share spaces smart chips in Google Chat

What’s changing

Last year, we expanded smart canvas by introducing smart chips in Google Chat on web. Since then, you’ve been able to share information in a more usable, structured way by accessing and previewing rich, context-setting information and files directly in your message threads. 

Today, we’re announcing the ability to search for and insert a smart chip that links to a space. These new smart chips will make it easier to share and collaborate on content related to specific spaces. 

When composing a message in Chat, typing “@” will now display a list of suggested spaces to include as a smart chip, based on your membership. You can search for a space by typing the space name, and the results will be determined by spaces you’ve accessed most recently. Once a space is selected, you can insert the space smart chip into your message. You can also paste the link (URL) of a space into a message and press the Tab key to convert it into a space smart chip. 
Share spaces smart chips in Google Chat

Getting started 

  • Admins: There is no admin control for this feature. 
  • End users: 
    • In Google Chat on web, you can choose from the following options: 
      • Type “@” followed by a space name to search for the space and insert the space smart chip directly into a message. 
      • Paste a link to a space (or link to a message within the space) into a message and press the Tab key to instantly convert it into a space smart chip. 
    • Mobile users can receive and click on space smart chips, but cannot insert them on the Chat mobile app at this time. 
    • You must be a member of a space to search for and share that space smart chip. 
    • A recipient of the space smart chip must be a member of the space to access it. If they are not a member, they will not have access.  

Rollout pace 


Availability 

  • Available to all Google Workspace customers, Google Workspace Individual subscribers, and users with personal Google accounts

Resources

Improving space creation in Google Chat

What’s changing

We are making two improvements to the space creation flow in Google Chat: preventing duplicate space names and providing a method to configure spaces for specific use cases. 

In order to prevent duplicate space names in Google Chat, you will no longer be able to create a space within your company’s domain if the space name already exists. Similar to the experience in Gmail and Google Groups, if a space name already exists, an error message will appear. The same will happen if a user tries to edit the name of a space to another name that already exists. 

This feature will not immediately apply to space names created via Chat API. Starting June 3, 2024, spaces created via Chat API will also be subject to this error. 
prevent duplicate space names
Starting this week, you will also notice an updated user interface when creating a new space in Chat. In addition to easily determining access settings, you can now designate the space for Collaboration (useful for discussing a topic or team project) or for Announcements (helpful for facilitating one-way controlled communication such as company-wide updates). 
new space creation flow

After creating the space, an updated welcome page will appear with contextual options that provide users with next steps depending on the space type selected. For a Collaboration space, users get the options to add members, share files, assign tasks and create a welcome message that appears when a new member joins the space. You will also have the ability to toggle “History on” and will see contextual suggestions for eligible apps (based on popular apps in your domain) to explore in Marketplace and add into the space. For an Announcement space, users will get the option to add groups, manage space permissions and add guidelines on how to use the space. 
space welcome page

Getting started 

  • Admins: There is no admin control for this feature. 
  • End users: 
    • You will receive an error message when editing or creating a space in Google Chat that has the name of a space that already exists. Existing spaces with the same name will not be impacted. 
    • Visit the Help Center to learn more about the new space creation flow. 
  • Developers: Update apps created via Chat API to ensure they do not conflict with this new error code for duplicate space names by June 3, 2024. 

Rollout pace 

Duplicate space name

New space creation flow

Web: 

Mobile: 
  • This feature will be available on mobile by the end of Q1 2024 

Availability 

  • Available to all Google Workspace customers and Google Workspace Individual subscribers 

Resources 


Manage reported Google Chat content from the new moderation tool in the Admin console

What’s changing

We’re introducing a centralized location for reviewing and taking action on reported Google Chat content in the Admin console under Apps > Google Workspace > Moderation, alongside the email quarantine tool for Gmail. Here can be found an overarching view of active and resolved reports, as well as additional information and context about reported messages, allowing for more informed decisions to be made.

Super admins will have access to the moderation tool and can also assign users the new “Moderate Chat content report” privilege. The new privilege can be assigned to users in your organization who are best suited to review Chat content, helping to reduce the burden on super admins.


Who’s impacted

Admins and designated moderators 


Why it’s important

Google Chat is key to accelerating productivity and collaboration — content reporting and moderation helps ensure that information exchanged across Chat is safe and appropriate.  When a report is submitted by users, the moderation tool can be used to:

  • See all reports associated with the message (including those resolved in the past).
    • Note that resolved reports will be removed from the Moderation tool after 180 days.
  • Review the edit history of a message and conversation transcript, including up to five messages posted before the reported message.
  • Conversation details provide information about the type of conversation (direct messages, group direct messages, or Spaces) with number of participants, space managers, guidelines, etc.


Using this information, combined with organization policies, admins and moderators can choose the best course of action, whether that be deleting a specific message or deleting an entire space before resolving the report. Additionally, moderators can add comments to the report for prosperity should the content require further auditing in the future.

The moderation tool can be accessed in the Admin console by selecting Apps > Google Workspace > Moderation.

Upon selecting a reported message, you’ll see a variety of information including conversation details and other reports for the message.

You can select “Show more” from the “Reported message” section to view up to five messages sent prior to the reported message.



Additional details

As part of this change, the moderation tool will also include a tab for managing quarantined Gmail messages. Visit our Help Center for more information regarding setting up email quarantine and the admin privileges required to manage quarantined messages. The Gmail tab is available to all Google Workspace customers.


Getting started



Rollout pace


Availability

  • Google Chat content reporting and moderation is available to Google Workspace Enterprise, Enterprise Plus, Education Standard and Education Plus customers

Resources

Star messages in Google Chat on mobile

What’s changing

Last November, we introduced starred on web, an additional shortcut in the redesigned Google Chat navigation panel that helps you stay on top of your most important messages. Today, we’re excited to announce this is now available on Android and iOS mobile devices. 
star messages on mobile

Getting started 

Rollout pace 

Android: 
iOS: 

Availability 

  • Available to all Google Workspace customers and users with personal Google Accounts

Resources 

Introducing the Bitbucket app for Google Chat

What’s changing 

Following the recently announced Workday app for Google Chat that allows you to perform quick actions in Workday without leaving Google Chat, we’re excited to also introduce Bitbucket for Google Chat. 

Bitbucket is a Git-based code and CI/CD tool optimized for teams using Atlassian’s Jira. The Bitbucket app for Google Chat will allow you to receive messages when events occur in your Bitbucket repositories, as well as perform quick actions, such as viewing and approving pull requests. 
Bitbucket app for Google Chat


Getting started 

Rollout pace 

  • This app is available now for all users. 

Availability 

  • Available to all Google Workspace customers and users with personal Google Accounts 

Resources 

Additional enhancements to the search results page in Google Chat

What’s changing

We recently announced a redesigned search results page in Google Chat that highlights matching keywords in search results and shows clear demarcation between results for easier browsing. 

Today, we’re introducing condensed versions of your search results to only show the relevant parts of a message that match closest to your search query. By selecting “Show more”, you can view the entire message without the need to open the conversation. 
search results in Chat


Who’s impacted

End users 


Why it matters 

This update enables you to quickly identify the right search result in Chat. 


Additional details 

Search results are based on the exact query, as well as any additional queries that might have been triggered (secondary query, synonyms, spell corrections, etc). 


Getting started 

Rollout pace 

Web: 
Mobile: 
  • This feature is available now for all users. 

Availability 

  • Available to all Google Workspace customers and users with personal Google Accounts 

Resources 

Custom notifications for Google Chat data loss prevention rules are now generally available

What’s changing 

Earlier this year, we announced the beta availability for admins to display custom notifications when a Google Chat message is blocked or intercepted based on data loss prevention rules. Beginning today, this feature will become generally available on web and mobile. 


Custom notifications give admins the opportunity to provide their users with more context about why they were blocked from sending a specific message, what they can do to unblock themselves, and include links to additional resources, such as organization guidelines for sensitive data with actionable recommendations. For more information, please reference our original announcement.

Getting started

  • Admins: 
    • Custom notifications can be set per each data protection rule at the domain, Organizational Unit (OU), or group level. 
    • When creating a rule, in Step 4: Actions, under “User Message”, select “customize message”.  Custom notifications can also be applied to existing DLP rules. If admins do not customize the notification, the generic notification will be shown to users.
    • Visit the Help Center to learn more about preventing data leaks from Chat messages & attachments.


  • End users: There is no end user action required. Depending on your admin settings, you’ll see more detailed information if you’re trying to send a Google Chat message that meets conditions defined in a data loss prevention rule.


Rollout pace


Availability

  • Available to Google Workspace Enterprise Standard, Enterprise Plus, Education Fundamentals, Education Standard, the Teaching and Learning Upgrade, Education Plus, and Frontline Standard customers
  • DLP for Chat is also available to Cloud Identity Premium users who are also licensed for Workspace editions that include Google Chat and Audit and investigation. Visit the Help Center for more information. 

Resources


Manage conversations by muting notifications in Google Chat

What’s changing

We’re introducing a new mute/unmute option in Google Chat to assist you in prioritizing and managing your messages. This is the latest feature within the recently announced enhanced Chat experience that helps you increase concentration, eliminate distractions and ultimately focus on the most important conversations. 

Muted conversations will not send push notifications, will not appear in home, and will also be visually deprioritized by being moved to the bottom of each conversation section. Notification badges will still apply to muted conversations when there are new @ mentions for you or everyone in the conversation. 
muting in chat


Who’s impacted 

End users 


Why you’d use it 

This update is particularly useful for those who feel overwhelmed by numerous, highly active conversations as they now have an option to tune out the extra noise, protect their time for heads-down individual work and focus on the most important communication. 


Additional details 

Unmuting a conversation undoes the visual deprioritization applied to the conversation and the notification settings prior to muting will re-apply to the communication. 


Getting started 

  • Admins: There is no admin control for this feature. 
  • End users: 
    • To mute a notification: 
      • Click on the three dot menu in the left hand panel of any conversation 
      • Select mute option 
      • Alternatively open the notification setting of any conversation and check the mute option 
    • To unmute a conversation: 
      • Click on the three dot menu in the left hand panel of any conversation 
      • Select unmute option 
      • Alternatively open the notification setting of any conversation and uncheck the mute option 
    • Visit the Help Center to learn more about muting conversations in Google Chat. 

Rollout pace 

Web: 
Mobile: 

Availability 

  • Available to all Google Workspace customers and users with personal Google Accounts 

Resources