Tag Archives: small business

What’s trending: understanding rising consumer interests

Since COVID-19 began, we’ve heard from our retail and brand manufacturing partners that they’re hungry for more insights on how consumer interests are changing, given fluctuations in consumer demand. We see these changes reflected in how people are searching on Google. Last month, there were spikes in search interest for household supplies and jigsaw puzzles as people spent more time at home. This month we’ve seen surging interest for sewing machines and baking materials in the U.S., and tetherball sets and chalk in the United Kingdom and Australia. 

Businesses are using a variety of resources to understand changing consumer interests—including Google Trends, social listening, surveys, and their own data—in order to help make decisions on the fly. But if they don’t know what to look for, there isn’t an easy way to understand which product categories are gaining in popularity, and might pose an opportunity.

That’s why we’re launching a rising retail categories tool on Think with Google. It surfaces fast-growing, product-related categories in Google Search, the locations where they’re growing, and the queries associated with them. This is the first time we’ve provided this type of insight on the product categories that people are searching for. 

Rising Retail Categories

When we previewed the data with a group of businesses, they had lots of creative ideas for how they might apply it—whether for content creation, promotional efforts, or even new products and services. Here were some of their ideas for how it could help:

  • Content creation: A cookware company noticed that “flour” was a growing category in the United States. The team was inspired to explore partnering with a famous local chef to create engaging content about recipes that incorporate flour. 
  • Promotion: A jewelry and accessories company noted rising interest in products in the “free weights” category, so the team thought they might partner with fitness influencers who could help promote their products. Similarly, an online business said it would regularly reference the data to inform which products to feature on its homepage throughout the pandemic. 

  • Product ideas: An apparel company with a fast and flexible production model said its team would use this data to inspire new product line ideas.

For the next few months, we’ll update the tool with fresh data every day and hope this will help businesses of all sizes find new pockets of consumer interest. For additional resources and insights, sign up for the Think with Google newsletter. 

Source: Google Ads


Highlights from the first year of .dev

A year ago, our Google Registry team launched .dev—a top-level domain (TLD) for developers, designers, technical writers, and technology enthusiasts. This new TLD gave people the chance to register memorable domain names that can be hard to find on older domains, with a descriptive ending that’s especially relevant to them.

The .dev TLD is on the HSTS preload list, which means it’s secure for both website owners and their visitors. Placement on the HSTS preload list ensures HTTPS encryption for your entire website, which helps protect visitors against ad malware, tracking injection from ISPs, and potential spying when using open Wi-Fi networks. With so much built-in security, .dev has become the natural place for technology makers to share resources, showcase great work, and foster community.

In the last year, over 150,000 .dev domains have been registered, and we’ve seen many creative uses of the TLD. Here are just a few of the exciting examples we’ve seen.

.dev 1 year anniversary

A video with three .dev tips

Atlassian

Atlassian launched both software.dev and cicd.dev to share insights into today’s software development landscape and how software and IT professionals use CI/CD tools. Using .dev domains helped them market both sites, which have sparked conversations on social media among the developer community.

Cloudflare

Cloudflare launched workers.dev to help developers build serverless websites and applications that deploy directly onto subdomains of workers.dev. The TLD made it possible for Cloudflare to use a domain name that’s both descriptive and easy to remember. And over the last year, they’ve seen developers create handy apps like this “lazy invoice” tool.

Salesforce

Salesforce used lwc.dev to launch a site dedicated to Lightning Web Components (their open source project) where professional developers can find online documentation, copy source code for various recipes, and engage with the Lightning Web Components community.

Google Developer Relations

The Google Developer Relations team launched google.dev for developers to explore and learn about all the technologies Google has to offer. You can sign up for the waitlist for the beta version of google.dev, which lets developers create profiles and earn badges by passing technical challenges. The team sends out new invites regularly, so be sure to sign up.

Go Programming Language

Our Go Language team launched go.dev on the 10th anniversary of the open source programming language to provide Go developers a hub where they can find learning resources, including featured use cases and customer stories of other companies using Go.

Build your own .dev experience

From the start, we envisioned .dev as a home for developers and technology makers, and it’s been wonderful to see all the amazing work showcased in this domain. To celebrate .dev’s first birthday, we created a short video of some of our favorite .dev users sharing their tips for building great websites. We hope you’ll find it useful as you begin your next project, and we hope it inspires you to create your own .dev experience. Visit get.dev to learn more and get started.

How we help Black-owned businesses grow their digital skills

Born on a cotton plantation in Louisiana in 1867, Sarah Breedlove faced many challenges as she sought to work her way out of poverty during a time of intense racial discrimination. Like many Black Americans, Sarah, who would later be known as Madam C.J. Walker, turned to entrepreneurship as a way to create her own opportunity and started a hair care line in 1906. She eventually grew that company into a hair and cosmetics empire, becoming the first Black female millionaire in the United States.

Today the number of Black-owned businesses is on the rise in the U.S., with Black women fueling much of that growth. Even so, Black entrepreneurs still face obstacles, including a lack of access to funding and digital tools. 

Google is committed to creating greater access to opportunities for these business owners. Last year, Google.org pledged$10 million to help underrepresented entrepreneurs start new businesses by providing access to training and capital. And we recently announced the Google for Startups Founders Academy, which will support underrepresented startup founders in Atlanta on topics such as sales, strategy, hiring and fundraising.

We’ve been working in communities across the country to provide free in-person workshops through our Grow with Google Digital Coaches program, which aims to help Black and Latino business owners become more digitally savvy and reach customers online. Since the program’s launch in 2017, our digital coaches have trained tens of thousands of business owners in cities across the country. 

One of those cities is Washington, D.C., which has long been home to a vibrant Black entrepreneurial community. Our local digital coach, Johnny Bailey, has trained thousands of local entrepreneurs,  including Sherika Wynter and Shallon Thomas, co-founders of T|W Lunch Tote, a startup that creates stylish and professional lunch bags. They knew that plenty of people were tired of carrying their lunches in paper or plastic bags, but struggled to find their customers. 

After attending Grow with Google workshops led by Johnny, Sherika and Shallon learned more effective ways to use online tools like Google Ads, Analytics and G Suite, and put that knowledge to work. Since then, their sales have grown by 55 percent and now they face a new challenge: keeping up with orders.

As we celebrate Black History Month, Grow with Google is hosting a Black Small Business Meetup in D.C. today, where we’ll be training entrepreneurs on how to use digital tools and hearing from Johnny and Sherika about how they grew their business. You can join us by tuning into the livestream or learn more about Digital Coaches.

We look forward to continuing to support business owners like Sherika and Shallon, who carry on the legacy of Madam C.J. Walker, and the many other entrepreneurs who came before them.


How ClassPass uses Google to support partner studios

Editor's note: Today's guest post comes from Amanda Raines, Head of B2B Marketing at ClassPass.

As any small business owner in the fitness industry would tell you, there’s nothing like the energy of a room full of people clipping into their spin bikes, a packed class of yogis ready to flow, or the collective peace of a group meditation session. But with so many gyms and fitness studios out there, one of the biggest challenges these entrepreneurs face is just getting people through the door. Small business owners can get so caught up trying to build their business that they miss out on doing what they love—empowering and inspiring their customers to live their healthiest lives. 

90 percent of the fitness industry is comprised of small businesses that offer classes to keep people healthy and foster strong communities. Many of them don’t have a big marketing budget, so they struggle to promote their classes to the right people. Plus, they lose money if they don’t fill all the spots available in their classes. That’s where ClassPass comes in. People use our app to find open spots at fitness studios, which brings those businesses additional revenue and visibility in their communities. 

Classpass interface

ClassPass creates branded mico-sites for each partner studio that make it easy for fitness enthusiasts to find the nearest classes via Google Maps and search results. 

We create mini websites for each partner studio within the ClassPass platform to give customers key information and help studios show up in Google search results. The app is connected to Google Maps so that people see nearby studios and class times based on their preference. By surfacing these businesses on Google with rave reviews, precise location, and up-to-date schedules, ClassPass helps all fitness enthusiasts to discover our partners, regardless of whether they use ClassPass to book. 

Supporting these entrepreneurs isn’t just the right thing to do; it makes good business sense, too. To expand ClassPass to new regions, we need to continue to increase the number of people using the app to sign up for classes. On the flip side, we need to build a list of studios in a city to entice new customers to try the app in the first place. So we use Google Ads to reach potential leads on both sides of the marketplace, often resulting in people testing out group fitness for the first time. In order to make the most of our marketing budget—and to be most helpful to the small business owners in our network—we use Google Analytics 360 to make smart decisions about the regions where our studios are located, and how we should spend time and energy attracting new customers.

I’m proud to level the playing field for small businesses by partnering with over 30,000 studios across nearly 30 countries. It’s inspiring to go to work every day knowing that my efforts will help a small business to succeed, especially since entrepreneurship is a big part of the ClassPass company DNA. As ClassPass continues to grow across the globe and across verticals like corporate wellness, we are committed to growing small businesses and local economies along with it. That way, small business owners in the fitness and wellness industry can spend less time behind a computer—and more time focused on what they do (and love) best. ?

The Grow with Google Veteran-Led Business Hall of Fame

On Saturday, the Army Black Knights and the Navy Midshipmen will take the field in Philadelphia for the Army-Navy Football Game, a tradition that goes back 129 years. Students from the U.S. Military Academy and U.S. Naval Academy, and fans from all over the U.S. turn out in droves each year to root for their teams and celebrate the military community.


We’ll be there too, sharing our tools for veterans and military families, including our new resource hub for veteran-led businesses. These efforts are close to home for me, both as a service member and as the son of a small business owner. I watched my dad build his business and know it’s never a straightforward process. But I also know that the mindset service members develop in the military gives us the ability to overcome any challenge. It’s that determination that makes veterans such successful business owners.


We’re not picking sides in this storied rivalry—after all, some do consider it “the greatest rivalry in sports.”  Instead we’re highlighting 10 veteran-led businesses—five with Army roots, and five with Navy roots—through a Hall of Fame display at the game. These businesses are just a small sample of the thousands of outstanding veteran-owned businesses contributing to their communities all across the U.S.

Sword & Plough, Denver, Colorado 

Sisters Betsy Núñez and Emily Núñez Cavness grew up at West Point in a military family, and for five years, Emily served as an active-duty officer in the U.S. Army. While Emily was serving, the pair founded Sword & Plough, which uses surplus military materials to create tote bags, handbags, backpacks and other accessories.

When Emily was deployed in Afghanistan and the rest of the team worked remotely throughout the U.S., they used G Suite and Google Hangouts to stay connected and build their company. And to give back to the veteran community, Sword & Plough donates 10 percent of their profits to veteran-focused organizations.

Sword and Plough


Old School Boxing, San Diego, California 

Ernest Johnson was in the U.S. Marine Corps and served as a member of the USMC boxing team. After leaving the military, he found success as a professional boxer, until an eye injury forced him to retire early. Within a few years, he’d gone to college and landed an office job, but he longed to build a career around his passion for boxing. 

He left his job and began coaching, which led him to open his own business, Old School Boxing. He uses his Business Profile on Google to share photos and information about the gym’s location, hours, and services. And to show customers in his community that the gym is owned by a veteran, Ernest added the “Veteran-Led” attribute to his profile. 

Over the years, Ernest has trained many professional boxers, but it’s training local youth in his community that brings him the most satisfaction. He takes pride in teaching them the importance of discipline and hard work—lessons he brought back from his time in service.

old school boxing san diego (1).jpg


GoRuck, Jacksonville Beach, Florida

Jason McCarthy is a decorated combat veteran who served in the Special Forces. While visiting his wife, Emily, a Foreign Service Officer working in Côte d’Ivoire, Jason assembled a “go-bag” with medical supplies and radios to keep in her truck, in case of emergency. Emily’s colleagues began requesting bags of their own, and soon GoRuck was born. 

With no business experience, Jason turned to YouTube to learn how to design backpacks from online tutorials. He also uses Google Ads to speak directly with customers, and today, Google Ads generates 15 percent of the company’s sales revenue. In addition to selling packs, GoRuck hosts hundreds of events each year focused on building teamwork and camaraderie, and testing physical fitness, based on Special Forces training.

wilder.jpg


Sword & Plough, Old School Boxing, and GoRuck are just three of the 10 businesses joining us at the game this weekend to talk about their accomplishments and cheer on their teams. (Maybe they’ll even grab cheesesteaks!) Saturday’s game will cap off our visit to Philly--earlier this week, we partnered with local tech space WorkMerk to host a workshop for veterans on using digital tools to start or grow a business. If you’re looking to grow your own skills, check out Grow with Google to learn more about our free tools and resources for veterans and military families.

CallJoy’s new agent helps small businesses answer calls

If you own or have ever worked in a small business, you know how stressful it can be to juggle day-to-day tasks while also managing the ever-ringing phone line. According to research we conducted, nearly half of calls to local businesses go unanswered. And when calls do get picked up, conversations are often rushed, and follow-up details get lost in a pile of sticky notes. 


This May, my team within Area 120, Google’s workshop for experimental products, launched CallJoy, a virtual phone agent for small business owners. Today, we are greatly expanding our capabilities and releasing a smarter, more intuitive agent that can assist callers by asking a simple question: “How can I help you?” Then, the agent intelligently responds based on the caller’s answer.
CallJoy Call Actions

CallJoy’s Call Actions feature allows small business owners to customize their own virtual agent. 

A more intelligent phone agent 

With the launch of our new agent, owners or managers of local small businesses can easily enter a set of expected questions or phrases and define what action the agent will take when those phrases are used. The more information a small business owner gives to the agent, the smarter and more responsive CallJoy becomes. 

For example, a caller might ask a restaurant’s agent, “Do you have vegetarian options?” If the small business had entered the phrase “vegetarian” into CallJoy and defined a verbal response for the agent, the agent could respond, “Yes! Our menu has vegetarian and vegan-friendly choices. Can I text you the link to our online menu?” 

Since no small business is the same, CallJoy makes it simple to train the agent on how to handle customer inquiries. The agent can not only speak an answer, but also send a link and then continue the conversation or connect to the business’s phone number. Starting today, there are an unlimited number of ways to set up your CallJoy agent.

The entire virtual customer service experience is professional and friendly, without requiring any time from the business owner or staff. Of course, if you want to talk to customers live, you can customize that, too. With this major release, you have even more flexibility based on your small business’s specific needs and how you want to handle calls. You can choose exactly when the agent is involved in the call answering process, such as only answering after hours or after the phone rings six times. CallJoy is there to help, but you’re in control.

Focus on what you do best

If dozens of customers call your business at one time, CallJoy adapts to handle all calls and does so at any time of day. The virtual agent can help multiple patrons book appointments, learn about your business’s hours, route the call to the right staff member and more—all at once. This allows your business to serve a larger number of customers, all while freeing you up to do more valuable tasks.


You’ll probably be curious what the virtual agent did on your behalf during the day, and that’s why CallJoy records and transcribes each conversation and sends you a recap via email every day. Small business owners can easily search and tag transcripts to track the details that matter most. Best of all, these additional insights and features are available at our same flat monthly rate of $39.


With CallJoy, we’re helping small businesses across the U.S. save time while also providing customers with better service through a more intelligent phone experience. Small business owners who are interested in setting up a customized CallJoy phone agent can sign up for a 14-day free trial.

Grow your veteran-led business with digital tools

Running a small business can be great second career after serving in the military. As a U.S. Army veteran, I would know. In addition to my role at Google helping small businesses get found online, I also co-own an occupational therapy practice with my wife in Kirkland, Washington.

We were one of the first small businesses to add the “Veteran-Led” attribute to our business profile on Google My Business after it was introduced last August. It’s a simple way to share a piece of the personal history behind our business with fellow veterans and people in my community. Since then, thousands of veteran-led businesses across the U.S. have added the attribute to their business profiles, including Old School Boxing and Fitness Center in San Diego, California, and Honest Soul Yoga in Alexandria, Virginia.

At Propel Electric Bikes in Brooklyn, New York, owner and U.S. Army veteran Chris Nolte uses the attribute to help his veteran-led business stand out on Google Search and Maps. And with Google Ads, Chris is able to put his bikes in front of potential customers in New York and across the country. With support from digital tools like these, he’s successfully grown his business, even opening a second location in California.

Now, in honor of National Veterans Small Business Week, Grow with Google is introducing a resource hub where veterans like Chris can find products, tools, and programs to start or grow their businesses. Here’s a preview of what you’ll find there.

Almost one in four transitioning service members have an interest in starting their own business. So to make it simpler for veterans to grow their business and marketing skills, the Primer app offers quick, easy-to-understand lessons that they can access from anywhere. The lessons offer helpful tips on topics like creating a business plan, increasing sales, managing finances, and more. Primer also offers custom mini-courses tailored to veterans and military spouses that you can find by searching “veteranled” or “milspousebiz” in the app.

This National Veterans Small Business Week, we’re also inviting veteran business owners to a livestream workshop focused on growing a small business. Viewers will learn how Google My Business can help an entrepreneur establish a local online presence, build a loyal customer base, show off products or services and drive online and physical traffic to their business. We’ll also be joined by the California Veterans Business Outreach Center, a program from the Small Business Administration, to hear more about their offerings for veteran-owned businesses. Tune in on YouTube for Tuesday’s livestream workshop.

When I was making my own transition to civilian life in 2013, I looked to fellow veterans for career guidance. As a Googler and a business owner myself, I’m proud to help fellow veteran-led businesses find new online resources to grow.

How we can help more American small businesses export

Technology has made it easier than ever before for small businesses to find new customers abroad. That’s been the experience for Ryan McFarland in South Dakota, who started Strider Bikes in 2007 after inventing a pedal-free bicycle for his young son. He’s since sold more than 2.5 million bikes to customers in 78 countries, and international sales account for over half of the company’s business. Through products and tools like Google Ads, YouTubeand Market Finder, small businesses like Strider Bikes are finding new markets and building relationships with customers around the world.

Still, we know that a majority of small businesses currently do not export their products, and many that do export continue to find it a difficult process. That’s where technology can come in -- helping small businesses access international markets that present great opportunity.

To better understand the opportunities and gaps for small businesses, we commissioned a study from the U.S. Chamber of Commerce and Brunswick Research on small business exports. We wanted to dig deeper into the role small businesses play in U.S. export success, the challenges they face in exporting and the ways new technologies and policy approaches can support them. Their new report, “Growing Small Business Exports: How Technology Strengthens American Trade,” comes out today. 

Researchers surveyed more than 3,800 small businesses across the country to estimate the current and potential impact of small business exports on the U.S. economy. A few highlights: Small business exports support more than six million jobs across all 50 states, and add over $540 billion annually to the American economy. Still, there’s a huge opportunity for more small businesses to sell overseas. If policymakers and the business community can help small companies overcome some of the challenges of exporting—like language barriers, customs issues and payment challenges—we could create nearly 900,000 additional jobs in the U.S. 

Modernizing and updating trade policy is key to unlocking exports for small businesses. But better use of technology also plays a critical role. The survey found that the majority of non-exporting small businesses—more than 70 percent—aren’t familiar with digital tools that could help them reach global customers. Tools like translation services, digital marketing and advertising and online payment platforms can help small businesses reach beyond their local markets. 

Based on these findings, the report offers a few recommendations, including:

    • Develop a collaborative initiative between the federal government, state governments, the private sector and others to train and assist U.S. small businesses in using technology for exporting. This approach would modernize export promotion tools while driving coordination between the numerous federal and state export agencies that have a stake in helping small businesses engage in trade. 
    • Encourage innovators and technology providers to build new digital tools—and broaden awareness of existing tools—that address barriers facing small business exporters. Today, only 20 percent of small businesses use digital tools to export. By increasing awareness of these resources, we can set small businesses up for success.
    • Building on the United States-Mexico-Canada Agreement (USMCA), policymakers should prioritize additional market-opening trade agreements that benefit small business exporters, including through high-standard rules in areas such as digital trade and the removal of non-tariff barriers that disproportionately affect small businesses.

    At Google, small businesses have always been a top priority of ours. (In fact, the first company to sign up for our ads platform was a small business -- a mail-order lobster business from Maine!) By doing our part to lower barriers to exporting, we can help small businesses grow overseas and bring jobs and economic opportunities back to their communities. It’s crucial that policymakers across federal, state and local governments work with large and small businesses to meet this opportunity.


    13 shortcuts made possible by .new

    Who doesn’t love finding a good shortcut? A year ago, G Suite created a handful of shortcuts: docs.new, sheets.new, and slides.new. You can easily pull up a new document, spreadsheet or presentation by typing those shortcuts into your address bar. 

    This inspired Google Registry to release the .new domain extension as a way for people to perform online actions in one quick step. And now any company or organization can register its own .new domain to help people get things done faster, too. Here are some of our favorite shortcuts that you can use:

    1. Playlist.new: Create a new playlist to add songs on Spotify.
    2. Story.new: Write about what matters to you on Medium.
    3. Sell.new: Help people get exactly what they want through eBay.
    4. Canva.new: Create beautiful designs with your team.
    5. Reservation.new: Make an OpenTable reservation at the best restaurants near you.
    6. Word.new: With Microsoft, you can write with confidence, knowing intelligent technology can help with spelling, grammar and even stylistic writing suggestions.
    7. Webex.new: For an easy, fast, and secure way to start your personal meeting room from any browser, try this shortcut from Cisco Webex.
    8. Link.new: Instantly create trusted, powerful, recognizable links that maximize the impact of every digital initiative using Bitly.
    9. Invoice.new: Create, customize and send customer invoices directly from the Stripe Dashboard. 
    10. Api.new: Prototype and launch your ideas for new Node.js API endpoints with this shortcut from RunKit.
    11. Coda.new: Simplify your team’s work with a new doc that combines documents and spreadsheets into a single canvas.
    12. Music.new: Create personalized song artwork for OVO Sound artist releases, pre-save upcoming music, and play the latest content with a single click.
    13. Repo.new: Developing fast? Open new GitHub repositories and gists in record time.

    Similar to .app, .page, and .dev, .new will be secure because all domains will be served overHTTPS connections. Through January 14, 2020, trademark owners can register their trademarked .new domains. Starting December 2, 2019, anyone can apply for a .new domain during the Limited Registration Period. If you’ve got an idea for a .new domain, you can learn more about our policies and how to register at whats.new


    With .new, you can help people take action faster. We hope to see .new shortcuts for all the things people frequently do online. 


    10 shortcuts made possible by .new

    Who doesn’t love finding a good shortcut? A year ago, G Suite created a handful of shortcuts: docs.new, sheets.new, and slides.new. You can easily pull up a new document, spreadsheet or presentation by typing those shortcuts into your address bar. 

    This inspired Google Registry to release the .new domain extension as a way for people to perform online actions in one quick step. And now any company or organization can register its own .new domain to help people get things done faster, too. Here are some of our favorite shortcuts that you can use:

    • Playlist.new: Create a new playlist to add songs on Spotify.

    • Story.new: Write about what matters to you on Medium.

    • Canva.new: Create beautiful designs with your team.

    • Webex.new: For an easy, fast, and secure way to start your personal meeting room from any browser, try this shortcut from Cisco Webex.

    • Link.new: Instantly create trusted, powerful, recognizable links that maximize the impact of every digital initiative using Bitly.

    • Invoice.new: Create, customize and send customer invoices directly from the Stripe Dashboard. 

    • Api.new: Prototype and launch your ideas for new Node.js API endpoints with this shortcut from RunKit.

    • Coda.new: Simplify your team’s work with a new doc that combines documents and spreadsheets into a single canvas.

    • Music.new: Create personalized song artwork for OVO Sound artist releases, pre-save upcoming music, and play the latest content with a single click.

    • Cal.new: Create a new Google Calendar event right from your browser.

    Similar to .app, .page, and .dev, .new will be secure because all domains will be served overHTTPS connections. Through January 14, 2020, trademark owners can register their trademarked .new domains. Starting December 2, 2019, anyone can apply for a .new domain during the Limited Registration Period. If you’ve got an idea for a .new domain, you can learn more about our policies and how to register at whats.new

    With .new, you can help people take action faster. We hope to see .new shortcuts for all the things people frequently do online.