Tag Archives: shopping

Changes to how you contact “Content API for Shopping” Support

What's Happening?

As we continue to improve our support experience, we are making changes to how you contact the Content API for Shopping support team.

What's Changing?

How you contact “Content API for Shopping” Support:

  • Shutting down current support path: Effective June 10, 2024, the support email address (shopping-api-support) and the Developer Forum will no longer accept support questions.
  • New support paths:
    • To reach our “Content API for Shopping” support team, please use our new Contact Us Form: link here
    • To reach our "Comparison Shopping Services API" support team, please use this Contact Us Form: link here
    • Going forward, these will be the only support paths available.

This change will help us better understand user needs and provide quicker solutions. We appreciate your partnership.

In the meantime, please reference the following sites for integration/API information:

Your Content API for Shopping Team

Content API for Shopping: Automatic Quota

The Content API for Shopping now automatically increases your products and accounts quotas as your account grows.

Because your API quota now changes dynamically, we have removed the static chart from our published limits guide. To check your current daily quota and usage, and current per minute quota, you can call the quotas.list service.

The following errors are not API quota errors and can’t be resolved by automatic quota increases. They require you to request a quota increase.

  • too_many_items: Merchant quota exceeded
  • too_many_subaccounts: Maximum number of subaccounts reached

Automatic quota only applies to the products and accounts services. If you need an increased API quota for any other service, or if you’re hitting your daily API quota for the products or accounts services or need a temporary increase for the accounts or products services, contact us with the following information:

  • Your Merchant Center ID
  • Which methods you’ve reached your quota limits on
  • An estimation of how many calls per day you need for those methods
  • The reason why you need an increased quota

Note that our general quota policy is you should not update your products more than twice per day, and that you should check your accounts and account statuses not more than once per day.

If you have any questions or concerns, please don't hesitate to contact us via the forum.

Benji Rothman, Content API for Shopping Team