Tag Archives: google.org

Help for Asia’s change-making nonprofit leaders

As someone who came to Google from the nonprofit world, I understand how challenging it can be for nonprofit organizations to find the right resources and talent to tackle some of the world's complex challenges. 


COVID-19 doesn't make it easier. So in June this year, Google.org granted $600,000 to Ashoka: Innovators for the Public, helping them launch a six-month capacity-building program for 28 nonprofits from Singapore, Indonesia and India. The Changemaker Journey program has two main goals. First, to help nonprofits get the tools, knowledge and skills to meet their immediate priorities and sustain their efforts over the long-term. Second, to build a community where organizations can learn from one another, collaborate, and discover new ideas together.


I spoke to Janine Teo, founder and CEO of Solve Education, a Singapore-based nonprofit working to make high-quality education more accessible, to learn about her personal journey and how the program has helped her during the pandemic.
The Source team

Tell me about yourself. What led you to the nonprofit world? 

It started with two questions from my mentor. He first asked, "What are you working so hard for?" My parents grew up in poverty. Both of them had to drop out of school to support the family, but they knew the importance of education. My father put himself back to school and graduated when he was 30. My mother paid off her brothers' education fees then enrolled herself in night school to get her diploma. My parents showed me how you could still learn and grow even at a later age. 


He then asked, "What's your purpose?" I was trained as a software engineer but tried different industries, including hospitality. While I appreciated these experiences, I knew I wanted to solve deeper problems, contribute to society and help others. So five years ago, and with my mentor’s support, I’d started Solve Education to help people of all ages, nationalities, and backgrounds get a high-quality education. 


Has it been challenging being a social entrepreneur in 2020? 

Definitely—we can all agree education creates opportunities. But COVID-19 has made learning challenging, especially for those in underserved communities. Some of the families we support in India don't have the luxury to socially distance themselves — or even study — because of the lack of space. For others, being a daily wage worker means they need to find work every day to put food on the table. The people we serve are more afraid of dying of hunger than the pandemic—it’s survival mode for many of them. We had to be creative to solve this problem, so we introduced Game for Charity, a point-based program where beneficiaries could earn points by completing learning modules and exchange these points for food packages. 


What inspired you to be part of the capacity-building program, and how did it help your organization? 

The concept of finding solutions to complex problems that have positive effects in changing the system fascinates me. As a social entrepreneur, I think it's important to look at the root causes of the problems we’re looking to solve. I also wanted to widen my network through the Ashoka Foundation and Google.org—and continue learning, too. In fact, one of my most memorable sessions from the program was attending a Google Ads coaching session led by Google volunteers with my team. The session was so useful because it was exactly what we needed help with! 


This program also gave us a fresh perspective one some of the issues we’re dealing with. It helped us question ourselves more and home in on projects that will have the biggest impact. 


The truth is, capacity-building is often overlooked. It's hard to expect nonprofits to contribute to systemic change without building their ability to think critically, as well as the broader skills they need to run their organization effectively. After all, we are solving problems that no one has solved before. When we look at education, we still have a world where 263 million children and youth aren’t attending school. We are nowhere near solving the problem, but joining this program gave me and my team the inspiration and excitement to continue challenging ourselves.

Google.org Fellows help NY State respond to the pandemic

With the help of 10 Googlers, New York State launched a web-based tool that helps connect residents to critical social services. As a result of the pandemic, millions of New Yorkers are seeking out help for daily necessities such as food, housing and COVID-related services—and many are doing so for the first time. To make it easier to find relevant services, residents simply have to answer a few questions from their phone or computer. The app is also open-sourced, so other states and civic organizations can implement it for residents.

This tool was the main project that Googlers worked on during a six-month pro bono Google.org Fellowship, making it the fifth civic entity to receive support from Google.org Fellows to date and the first working directly with a state administration. In April—during the height of New York’s COVID-19 outbreak—Google.org Fellows were tasked with helping Governor Andrew Cuomo’s COVID-19 Tech SWAT Team respond to the pandemic. Using their skills in engineering, product management and user experience research and design, they helped build the recently launched social services application in collaboration with the New York State Office of Information Technology Services (ITS) and Office of Temporary and Disability Assistance (OTDA). 

Image of a phone with the social services app introduction page.

To make it easier to find relevant services, residents simply have to answer a few questions from their phone or computer. 

We sat down with Malika Chatlapalli, one of the Google.org Fellows, to hear more about her experience working with New York State. 

What drew you to this Google.org Fellowship? 

I’ve been an interaction designer out of the Google NYC office for two years, and I grew up in East Fishkill, NY. One of things I love about Google is the responsibility we feel to do the right thing, and I thought this fellowship was an opportunity to do that. With COVID-19, I wanted to do more to help—whether it was New Yorkers or people in general.

What was unique about this project for you?

When designing products, you start with the user. In this case, that meant designing for a wide range of age groups, reading levels, languages and familiarity with technology. 

That’s why working closely with the state’s UX team was so invaluable. I learned so much working with them—they are experts on who New Yorkers are and what they need. For example, we learned that when exploring social services New Yorkers want to follow instructions carefully and do things right the first time around, so we experimented with a variety of different ways to phrase questions throughout the tool so they were clear and direct, while also showing empathy. Asking for help can be very personal and we wanted to respect that.  

Having the opportunity to work with the UX team and test the design with actual New Yorkers was an incredibly enlightening and humbling experience. 

A grid image of a video conferencing call showing the Google.org Fellows who worked on this project.

Google.org fellows worked with New York State on a number of projects, including a web-based tool that helps connect residents to critical social services. 

What was it like working on these projects at the beginning of the pandemic?

It was a time of unknowns. The unemployment claims were at an all time high, more and more people were looking for social services. We wanted to jump in and solve problems that the state was facing in that moment—anything that could make people’s lives a little bit easier—but we also knew that in order for us to be successful, we needed to act as a cohesive team first. We invested time in getting to know each other and found moments to pause and reflect on the work we were doing. Despite being 100% virtual, we were able to build trust and camaraderie as a team. 

What were you most proud of? 

Together with the state, we built and launched a web app in three months—that rarely happens! It’s also configurable, meaning the state can easily update and customize the tool to quickly adapt to the changing needs of residents, in real time, no coding necessary. While developing the web app, we also worked with the state on a design sprint and hackathon project which helped us get a deeper understanding of the challenges New Yorkers were facing. 

How did the Google.org Fellows and New York State make that happen?

The NY State team advocated for this fellowship and partnered with us—it felt like we were one team!  The state truly welcomed us with open arms, allowing us to build with them and not for them. The UX team even included us in their daily standup meetings and chat rooms. We were all so proud of the work that we accomplished together, and without that close collaboration it wouldn’t have been possible.

How we’re supporting the transgender community

I log onto work, with my long black hair down and my nails freshly painted red. I keep my pronouns (they/them) visible on my email signature, my company profile and for a time even on my shirt. Joining my first meeting, I immediately hear: “David, he’s here!” I wince, I correct my colleague and continue to increase awareness of who I am in my gender identity. 

As I’m a first-generation Salvadoran American who’s gender nonconforming (GNC), it’s important to me to create spaces for allies to educate themselves and for trans and GNC people to feel seen and included within Google. And as a small business marketer, I work to uplift stories of people who are frequently unseen—in particular, Black or Latino trans business owners.

One of these business owners is Marli Washington, who like many trans or GNC people, began realizing that his gender identity was not aligned with his body. This feeling of incongruity (sometimes called gender dysphoria) can be a daily reality, and can compromise a person’s well-being, comfort and physical and psychological safety. 

Marli recognized a need in the broader trans and GNC communities for accessible and safe chest binding options—garments used to flatten the chest. So Marli founded gc2b to create better products that allow people to align their bodies with their gender identities—products designed by trans people, for trans people. With the help of Google, gc2b has continued to grow its digital presence to meet a critical need of trans and GNC people around the world. 

“Some people might not have the vocabulary or the experience to connect with being transgender; they might be feeling body dysphoria and they don’t know what that is,” Marli says. “So they hop on Google, which has helped us become discoverable to them, and eventually they will find that gc2b exists to serve them.”

While Marli’s products are predominantly for trans men and transmasculine folks, he recognizes the need to do more to support the broader trans and GNC communities’ full diversity. Through special partnerships, like gc2b’s Black Trans Liberation Collection, Marli’s products are able to support nonprofits like The Marsha P. Johnson Institute, whose mission is to end violence against all trans people, especially Black trans women, across the United States.

I’m proud that Google is also a supporter of this critical organization. In June, Google.org donated $500,000 to The Marsha P. Johnson Institute, which will provide direct cash assistance to Black trans people affected by the COVID-19 pandemic. The Institute has already distributed $250,000 in cash assistance in 2020. Googler volunteers will provide technical and marketing skills to help The Marsha P. Johnson Institute garner and process cash assistance applications.  

At Google, we build our products for everyone, and this includes the trans community. Here are just a few product updates that focus on helping the trans and GNC communities at large:

  • On Google Maps, we’re adding points of interest, including cultural landmarks and murals that honor the trans and larger LGBTQ+ community. Check out the Black Trans Lives Matter Mural in San Francisco, for example.

  • On Search, users will find a celebratory banner at the top of the results page when looking for terms like "trans rights,” “trans awareness week” or other related queries.

  • The Google Play Store is highlighting apps that support the trans and GNC communities.

  • Google Assistant is sharing facts about the trans community. Just ask, “Hey Google, how are you celebrating Transgender Awareness Week?”

  • Grow with Google, our economic opportunity initiative, is partnering with a number of trans-serving organizations, including local LGBT Chambers of Commerce, to provide free training and resources that help people grow their career or business. Other nonprofit organizations interested in partnering with us can sign up here.

We’re using our social media accounts to help uplift and celebrate the trans community. In September, we launched our Black Trans Lives Matter campaign as part of Google’s ongoing commitment to racial equity. 

Marli, and many others in the trans and GNC communities, spread awareness every day by being their authentic selves. Over the past few months, many Googlers—in collaboration with The Marsha P. Johnson Institute, GLAAD and journalist and equality advocate Raquel Willis—have worked to make this Transgender Awareness Week one that uplifts and centers the trans and GNC communities. I’m proud that my colleagues and so many others are working to support and celebrate trans lives. If you’re interested, you can visit GLAAD’s website to learn more about Transgender Awareness Week. 

$10 million to increase diversity in Bay Area STEM classrooms

Editor's Note:This guest post comes from Dr. Allison Scott, Chief Research Officer of the Kapor Center, a nonprofit aiming to increase diversity and inclusion in technology.


Science, technology, engineering and mathematics (also known as STEM) play a critical role in our society, touching every aspect of our lives. STEM occupations are among the fastest-growing and highest-paying, and contribute significantly to our nation’s economy. To get students on track for STEM careers, they have to start early: students who take advanced STEM courses in high school are much more likely to major in equivalent subjects in college and specifically, Black and Latinx students who take advanced Computer Science (CS) in high school are 7-8 times more likely to major in CS in college. 


AP Stem

But unfortunately, access to advanced STEM and CScourses is not evenly distributed. Low-income students and students of color across California are less likely to have access to computer science courses than their peers, and as a result, students of color are underrepresented across every AP® math, science, and CS course in California. But we can change these trends.

AP Stem

With a $10 million contribution from Google.org, we’re launching the Rising STEM Scholars Initiative to increase the number of low income students and students of color in AP STEM and CS courses across the Bay Area. Through a partnership with Equal Opportunity Schools, UC Berkeley’s Graduate School of Education, Kingmakers of Oakland, Donorschoose.org, we’ll collaborate with districts, schools, administrators, educators, students and families to place and support 3,000 students of color and low income students in Bay Area AP STEM and CS classrooms. The project started last year in 15 schools across the Bay Area. Within the first year, the number of Black and LatinX students taking AP STEM classes doubled. 

The Rising STEM Scholars initiative will address the challenges in STEM and CS equity by providing data insights on equity gaps, coaching schools to address these gaps, and providing professional development opportunities for teachers. We’ll also provide money for educators to get resources for their classrooms and find ways to inspire students to take AP courses.

Students sitting in high school classrooms right now have the potential to become future leaders in fields from technology to education—they just need the opportunities to get there. Let’s ensure all students in the Bay Area have access to the classes they need to succeed. If you’re located in the Bay Area, help us spread the word to join the movement. 


Helping Australian teens hone media literacy skills

On April 28, 1996 at the historical Port Arthur site in Tasmania, 35 people were tragically killed. Alannah and Madeline Mikac, aged six and three, along with their mother, died that day. Because of this terrible act of violence, Alannah and Madeline's father, Walter Mikac AM, and a small group of volunteers, created the Alannah & Madeline Foundation with the belief that all children should have a safe and happy childhood. For more than 20 years, the Alannah & Madeline Foundation has worked to safeguard every child’s basic right to live free from violence and serves as a beacon of hope for a better, safer world. 

As the dangers children face today become increasingly complex, the Foundation is adapting and responding to modern challenges. To help young people become less susceptible to online harms like disinformation and hate speech, the organization is focusing on helping teens better understand their relationships with media.

In Australia, as in the rest of the world, it’s more crucial than ever to help young people distinguish fact from fiction online. Research by Queensland University of Technology and Western Sydney University shows that many teenagers regularly consume news media, but their trust in the stories provided by news organizations has fallen significantly since 2017. More than half of young Australians pay little or no attention to the source of news stories found online, and only one third agree that they can tell “fake news” from real news. Teachers believe it's important to teach media literacy, but many feel constrained by barriers like a strict curriculum and a lack of confidence about the topic. 

With support from Google.org, the Foundation set its sights on tackling this issue and worked with an advisory group of academics, industry experts and educators to develop Media Literacy Lab, a first-of-its-kind education resource for teachers and students aged 12-16. This e-learning platform helps Australia’s youth become media-savvy digital citizens, questioning what they see, practicing smart and safe online behaviors and seeking help when needed. 

A video from the foundation announcing their media literacy lab.

The Lab aims to both increase the media literacy of young Australians and support teachers to build their confidence in teaching the subject. Media Literacy Lab has two portals: one for teachers to administer the Lab and engage in professional learning, and one for students to experience narrative-based learning. In the Teacher Portal, educators can easily facilitate lessons, access resources and view real-time student reports. Media Literacy Lab’s gamified learning modules, including new and carefully curated content from our partners, sit in the Student Portal. Media Literacy Lab empowers students to strengthen their ethical understanding and critical thinking skills, crucial to navigate and thrive in today’s digital ecosystem.  

In its first month, we saw almost 200 Australian schools register, with nearly 270 educators facilitating the Lab and more than 100 users from other non-school settings like libraries and universities—a huge achievement amid a global pandemic. 

As we shifted to remote work in March as a result of COVID-19, we increasingly used Google for Nonprofits tools for organization and collaboration. Google Drive ensures our documents are protected, creating an easy way to invite the right people to contribute during product development. We simultaneously used Google Docs and Sheets for project management and content design documentation. The ability to collaboratively work with Google products was useful to keep project momentum. 

The Foundation recently extended the period to register and use Media Literacy Lab free-of-charge until the end of 2021. Next year, we will deliver a national series of professional learning events for teachers with expert guests and hold student workshops in critical media production. We will continue to support national media literacy research, partnerships, advocacy campaigns and policy development. With additional funding, we also plan to build new modules for upper primary students.

Media Literacy Lab forms part of the Foundation’s crucial work in transforming how society thinks about–and responds to–the barriers to every child’s basic right to safety. We believe explicitly teaching young people media literacy can lead to strengthened digital civic engagement and contribute to safer civil discourse, benefiting children across Australia. 

Investing in the next generation of NY tech talent

New York City is my home. I’m a proud graduate and parent of three children in the New York City public school system, and I chose to stay and build my career here. Twelve years ago, after a career on Wall Street, I joined Google and currently serve as Chief Information Officer (CIO) and co-site lead for Google’s growing New York campus. Like me, Google has been fortunate to call New York home and is committed to connecting students, teachers and job seekers to the local tech economy. 


Today, as part of Google’s commitment to the continued growth of our city’s current and future tech workforce, Google.org is announcing $3.5 million in grants to three local organizations: Pursuit, ExpandEd Schools and CS4All. 


Supporting organizations like these is especially important as the COVID-19 pandemic has unearthed unsettling truths about equity and access to resources, especially in underserved communities of color. As we navigate the short and long term effects of the pandemic, we must come together to create equitable solutions that meet the needs of the moment and provide a strong foundation for the future. This starts by making sure every New Yorker has access to a quality education and the training and resources needed for in-demand jobs—these grantees are working to make this possible. 


Pursuit: Connecting New Yorkers to careers in tech 

Pursuit creates economic opportunity for adults from low-income communities by training them to code and build careers in technology. Their fellows come from groups that are historically underrepresented in tech and are made up of majority Black or Latino people, women, immigrants and those without Bachelor’s degrees. Upon completing the fellowship, they go on to work at top tech companies, increasing their salaries from $18,000 to $85,000 on average. With $2 million in funding from Google.org, Pursuit will build on its work to remove systemic barriers preventing low-income communities from accessing careers in technology and connect 10,000 New Yorkers with jobs in the tech industry. 

 

ExpandEd Schools: Supporting after-school educators  

ExpandEdsupports a strong after-school system that enables students to thrive and educators to grow. Google.org's $1 million investment in ExpandED Pathways Fellowship Computer Science (CS) track will empower aspiring teachers of color from underserved communities to fulfill their professional goals through a 10-month after-school teaching practicum. Ultimately, this will help increase the number of diverse CS educators in New York City and nationwide.


CS4All: Sustaining Computer Science education in public schools

Computer Science for All (CS4All) began in 2015 as an innovative public-private partnership with the NYC Department of Education to train 5,000 teachers and bring equitable CS education to all 1.1 million public school students in NYC by 2025. As the program hits its halfway point, Google.org is providing $500,000 to fund their CS Leads program facilitated by the Fund for Public Schools. This will help provide more than 200 teachers with a comprehensive leadership training program focused on equity in CS education, peer coaching and in-school leadership.


The creativity and entrepreneurial spirit of New Yorkers is one of the reasons Google calls this city home. And I’m proud that the work we do helps nurture that spirit. Whether it’s standing alongside 26 CEOs from the largest employers in New York to launch the New York Jobs CEO Council with the goal of hiring 100,000 traditionally underserved New Yorkers by 2030, committing to additional hiring efforts focused on Black+ talent in NY or developing alternative pathways into the workforce, we believe tech should be for everyone and we’re committed to making that a reality. 


Building disaster resilient cities with Team Rubicon

Editor's note: Jake Wood is the CEO of Team Rubicon, a Google.org grantee. Today, he talks about how their preparedness efforts help communities across the U.S. respond to natural disasters. 

The idea for Team Rubicon came after I finished my two tours with the Marine Corps in 2010. The devastation from the Haiti earthquake was unfolding, and I couldn't just stand idly by and watch. I realized there was an untapped resource in veterans like myself. Our collective knowledge could help communities recover from tornadoes, fires, floods and hurricanes like the one Haiti was reeling from. 

I co-founded Team Rubicon with a vision to create a team of volunteer military veterans and first responders that could help bring immediate relief to marginalized communities recovering from disasters. Lately, we’ve been building on that vision and thinking about how we can better help communities prepare before a crisis happens.To that end, we started the Resilient Cities Initiative, which focuses on recruiting, organizing, and training thousands of veterans and volunteers across 300 metropolitan areas to respond to disasters at a local level. And thanks to Google.org’s $1 million grant last year, we were able to start expandingour Resilient Cities Initiative and scale necessary structures to train a localized and skilled volunteer base.  

We expected this project to increase the resilience of cities. But 2020 gave us the opportunity to prove our hypothesis in ways we never imagined. While some had estimated this would be a record-breaking year for natural disasters, no one predicted that a pandemic would compound these crises. 

This spring, Team Rubicon volunteers saw firsthand how the spread of COVID-19 destabilized communities. With restrictions on long-distance travel, local volunteers became the only solution for direct service organizations. Simultaneously, the disaster season raged on. There were tornados and derechos in the Midwest, Hurricanes Laura, Sally, and Delta in the Southeast, and fires in the West—leaving communities across the country struggling with where to start the recovery process. Thanks to support from Google, when these disasters hit during the pandemic, we already had volunteers who lived in those communities and were able to quickly and safely go out and help. 

  • Team Rubicon volunteers deliver essentials to a community member affected by COVID-19 in Boulder, CO.

    Team Rubicon volunteers deliver essentials to a community member affected by COVID-19 in Boulder, CO. Photo credit: Team Rubicon/LE

  • Team Rubicon volunteers in a COVID-19 testing site in Charlotte, NC.

    Team Rubicon volunteers work in a COVID-19 testing site in Charlotte, NC. Photo credit: Team Rubicon/HART

  • A volunteer prepares for a food bank to assist those affected by COVID-19 by unloading boxes in Englewood, CO.

    A volunteer preapres for a food bank to assist those affected by COVID-19 by unloading boxes in Englewood, CO. Photo credit: Team Rubicon/LE

To date, we’ve managed hundreds of requests for assistance with food, personal protective equipment (PPE distribution), COVID-19 testing, storm response, and other efforts critical in alleviating the strain on local resources. Thousands of our volunteers have deployed to missions right within the communities they live in and have performed over 9,000 acts of service. Additionally, our food support operations have served more than 2.7 million meals and our volunteers have driven 122 thousand miles (equivalent to driving around the earth four times) to deliver 48 million pounds of food to the doorsteps of vulnerable residents across hundreds of cities. 

While Google.org's support helped fuel the success of this program, to us it was more than just funding. Google.org pushed us to think bigger, be bolder and gain the needed lessons to confront what we can expect to face for the foreseeable future.

In 2010 we set out with a big dream: to transform disaster response. We threw out the playbook and recruited a generation of people who’d served in some of the world’s most complex environments. Today, during a year of compounding crises, communities are turning to veterans to lead them through.  That’s something we can all be proud of.

An update on our efforts to help Americans navigate COVID-19

The COVID-19 pandemic has brought unprecedented challenges and emphasized how important it is for each of us to do our part to help find solutions. I’m sharing an update here on how Google is contributing to keep people safe and helping to get American businesses back up and running.

Contributing to economic recovery efforts

As I’ve written earlier, to help small businesses gain easier access to badly-needed capital, we founded the $170 million Grow with Google Small Business Fund alongside $10 million in Google.org grants, with an aim to help the most underserved small businesses, particularly those owned by women and minorities. In collaboration with Opportunity Finance Network, more than $53 million dollars of loans and Google.org grants have been allocated to community partners who are focused on serving rural, women, Black, Latino and Native borrowers, which helps American communities start to get back on their feet. Tires by Papi and Bailiwick Clothing Company are two such examples.


Of course, our greatest contribution continues to be developing products to help people stay informed, adapt and get through this pandemic. 

According to the Connected Commerce Council, nearly one in three small business owners report that without digital tools they would close all or parts of their business. To help small businesses, we rolled out many new, free product features earlier this year, so that they can inform their customers about things like takeout, delivery, no-contact delivery, or curbside pickup. Today, people can now find this information on Search and Maps for more than 2 million restaurants and retailers in the U.S.


Using Search and Maps, you can find information about businesses.

We’ve used Google’s Duplex technology to make calls to businesses and confirm things like temporary closures. This has enabled us to make 3 million updates to business information globally, which have been seen by people over 20 billion times in Search and Maps. 


To help people searching for jobs, we have stepped up to help in many ways. We added new relevant features in the U.S. like showing jobs that can be done remotely. Google Cloud has partnered with different states to help jobseekers: we assisted Rhode Island’s Virtual Career Center, a new platform that  connects thousands of jobseekers with jobs and employment services; worked with the State of Illinois to develop a 24/7 Virtual Intelligent Agent on the IDES website; developed a chatbot, in partnership with the New Jersey Office of Innovation to provide real-time answers to the 20 most popular unemployment questions. These are just some of the examples. 


We also transformed our free Grow with Google training to virtual formats and have already trained more than 1 million Americans on digital skills this year. The Google IT Support Professional Certificate—which takes beginner learners to entry-level jobs ready in under six months—has become the most popular certificate on Coursera during COVID-19.

Grow with Google digital skills training

Providing trusted information

Questions related to the pandemic are more searched than sports or music (and even elections) in every state. 

Top coronavirus related searches in the U.S. this month:

  1. Coronavirus symptoms

  2. Coronavirus update

  3. Coronavirus vaccine

Across the U.S. people are searching on Google to stay informed and adapt. In 47 states, the top coronavirus-related question during the last six months has been “How many cases of coronavirus in [my state].” Search interest for “online courses” reached an all-time high in April this year, as did searches for “unemployment,”compared to search trends over the last 15 years. 


During this time, we’ve also seen people seek out information to help them navigate their daily lives. For example, since the pandemic began, searches for “curbside pickup” have increased 13-fold compared to this time last year, while searches for “contact tracing” spiked 1,000 percent  in April and then reached an all-time high in May. 


In March, we launched Search Knowledge Panels so when people search for information related to COVID-19, they immediately see local guidance, information about symptoms, prevention and treatments. We’ve committed $250 million in Ad Grants to help government agencies provide critical information related to COVID-19. As of today we’ve served more than 100 million PSAs from local public health agencies, which have been seen by tens of millions of people across the U.S.


We also launched the Journalism Emergency Relief Fund to provide emergency funding for small and medium sized news organizations covering the pandemic. To date, we’ve distributed $9 million to U.S. newsrooms across all 50 states. 

Helping people make safe choices 

To help people make informed decisions about where to go, the COVID layer in Google Maps shows critical information about new cases in an area and how they’re trending. As of this month, our COVID-19 Community Mobility Reports, which are used by public health agencies and researchers around the globe, have been downloaded more than 16 million times. 

In May, we partnered with Apple to launch the Exposure Notifications System (ENS) and made it available to public health authorities around the world in their fight against COVID-19. Designed specifically and carefully to protect users’ privacy while helping public health authorities and governments manage countries’ re-opening, today 13 states and U.S. territories have built apps based on this ENS technology.

In a short time, COVID-19 has changed how people live their lives. We’ll continue to update our products and roll out initiatives to help people and American businesses find trusted information, adapt and manage economic uncertainty.  

Source: Google LatLong


This researcher is tracking COVID with help from Google

A research team at Carnegie Mellon University (CMU) has been working to make epidemiological forecasting as universal as weather forecasting. When COVID hit, they launched COVIDcast to develop data monitoring and forecasting resources that can help public health officials, researchers, and the public make informed decisions. 

Last month, CMU received $1 million from Google.org and a team of thirteen Google.org Fellows to work pro bono for six months to help continue building out COVIDcast. This was part of Google.org’s $100 million commitment to COVID relief. 

We caught up with Ryan Tibshirani, a research lead at CMU, to learn more about the project and what the Google.org fellows will work on. 

Tell us a little bit about yourself.  

I'm a faculty member at CMU, jointly appointed in Statistics and Machine Learning, and I’m very interested in epidemiological forecasting and tracking. In 2012, I cofounded Delphi centered on this topic with Roni Rosenfeld, Professor and Head of Machine Learning at CMU.  

What do you focus on most these days?

Since the pandemic began I’ve  spent all of my time on COVID-19 research. Delphi has quadrupled the number of researchers in just eight months and we’re laser-focused on COVID. Leading Delphi's pandemic response effort has been both a challenge—I've never done anything like this before—and a joy—the group is full of amazing people. 

How did you come up with the idea for COVIDcast? 

To back up just a bit: Roni and I formed Delphi in 2012 with the goal to develop the theory and practice of epidemiological forecasting, primarily for seasonal influenza in the U.S. We want this technology to become as universally accepted and useful as today’s weather forecasting. 

Our forecasting system has been a top performer at the Centers for Disease Control's (CDC) annual forecasting challenges, and last year Delphi Group was named one of the two Centers of Excellence for Influenza Forecasting. I like to think of COVIDcast as a replica of what we’ve done for the flu but better and faster.

Break it down for us, what is COVIDcast?

The COVIDcast project is about building and providing an ecosystem for COVID-19 tracking and forecasting. Our aim is to support informed decision-making at federal, state, and local levels of government, in the healthcare sector, and beyond. 

The project has many parts: 

  • Unique relationships with tech and healthcare partners that give us access to data with different views of pandemic activity in the U.S;

  • Code and infrastructure to build new, geographically-detailed, continuously-updated COVID-19 indicators;

  • A historical database of all indicators, including revision tracking;

  • A public API that serves new indicators daily, along with interactive maps and graphics to display them;

  • And lastly, modeling work that builds on the indicators to improve nowcasting and forecasting the spread of COVID-19.

A key element of COVIDcast is that we make all of our work as open and accessible as possible to other researchers and the public to help amplify its impact. We share both our data and a range of software tools—from data processing and visualization to sophisticated statistical tools. 

How will the Google.org funding and fellowship help?

This support will help Delphi expand our efforts to provide a geographically-detailed view of various aspects of the pandemic and to develop an early warning system for health officials, for example, when the number of cases in a locale are expected to rise. There will be more pandemics and epidemics after COVID-19. We want to be prepared, and we believe Delphi's work can help us do that. 

The Google.org Fellowship just kicked off. What are you most excited about?  

Everything! We're excited to embed all the Google.org Fellows—engineers, user experience designers and researchers, program and product managers—into our workstreams. We hope they can help accelerate our progress and introduce us to leading industry product and software development techniques. Each and every one of the fellows has special skills that will be put to good use. We can't wait to see what we can achieve, together. 

More broadly, what role does the tech sector play in COVID-19 response efforts? 

An enormous role. The tech sector is uniquely positioned to provide data and platforms that even governments can't provide. It also has the skills and experience to quickly assemble large-scale systems, in real time. Google has been extraordinarily helpful to us on all of these fronts.

How The Trevor Project continues to support LGBTQ youth

This September, National Suicide Prevention Awareness Month feels different. Over the past nine months, LGBTQ youth have experienced unique challenges in relation to COVID-19.The pandemic has amplified existing mental health disparities and created new problems that have impacted the daily lives of many LGBTQ youth. 

As the world's largest suicide prevention and crisis intervention organization for LGBTQ young people, The Trevor Project has seen the volume of youth reaching out to our crisis services for support increase significantly, at times double our pre-COVID volume. We’ve heard from a great number of youth who no longer have access to their usual support systems, including many who have been forced to confine in unsupportive home environments. The unprecedented crisis of 2020 has reaffirmed the need for increased mental health support for LGBTQ youth, particularly as we’ve ventured into a more virtual world. 

From transitioning our physical call center operations to be fully remote to publishing aresource to help LGBTQ youth explore conversations around the intersection of their racial and LGBTQ identities—The Trevor Project has remained open and responsive to the needs of the young people we serve despite the onslaught of challenges. Technological advancement has been essential as Trevor adapts to meet this moment. In particular, artificial intelligence (AI) is a crucial component for scaling our services to support the increase of youth reaching out. 

IMG_7791.jpg

Kendra Gaunt joined The Trevor Project nine months ago as a Data and AI product owner.  

I joined The Trevor Project as the Data and AI product owner nine months ago, and started working alongside a team of 11 Google.org Fellows who were doing six months of full-time pro bono work with us. With the support of $2.7 million in Google.org grant funding and two teams of pro bono Google.org Fellows, we have introduced new AI applications to scale our impact. We built an AI system that helps us identify which LGBTQ individuals reaching out to us for support are at the highest risk of suicide so that we can quickly connect them to counselors who are ready to help at that moment. And now, we’re leveraging AI to ensure the safety of our TrevorSpace forums through auto-moderation, and to train more volunteer counselors through a conversation simulator.  It’s projects like these that have enabled The Trevor Project to directly serve more than 150,000 crisis contacts from LGBTQ youth in the past year. 

And we’re just getting started. With the guidance of best practices from Google, we’re building an in-house AI team. As we grow and develop a long-term product strategy around our use of data and AI, we acknowledge our responsibility to create a values-based system to guide how we use and develop AI. By applying learnings from Google's Responsible Innovation team, we created a set of principles to ensure that we develop models that avoid reinforcing unfair bias that impacts people based on their ethnicity, sexual orientation, gender identity, race, and the intersection of these identities. 

I joined The Trevor Project because it’s an organization driven by values, and our use of technology reflects this. I noticed an opportunity to leverage my years of experience and partner with people who are committed to employing technology for social good. Through the thoughtful and ethical use of AI, we can overcome obstacles of scale and complexity as we pursue our mission to end suicide among LGBTQ youth.

To learn more about National Suicide Prevention Awareness Month and the work The Trevor Project is doing, check out ourCARE campaign. This includes actionable steps anyone can take to support their community and prevent suicide, as well as technological innovations that help us serve more young people, faster.

If you or someone you know needs help or support, contact The Trevor Project's TrevorLifeline 24/7 at 1-866-488-7386. Counseling is also available 24/7 via chat every day at TheTrevorProject.org/help or by texting 678-678.