Tag Archives: Google Meet Hardware

Google Meet hardware event logs are now available in the security investigation tool and BigQuery

What’s changing 

We’re pleased to announce a new set of features to help you conduct deeper analysis and more flexible issue detection within your Google Meet hardware fleet:
 
First, Meet hardware log events are now captured in the security investigation tool. Within the tool, you’ll be able to view historical events for your devices and create customized alerts. You can also click out to Meet hardware log events from individual device pages (Devices > Google Meet Devices > [Device Name]), allowing you to find information on specific devices even faster.

Meet hardware logs in the security and investigation tool




Secondly, through integration with BigQuery, Meet hardware logs can be imported from the security investigation tool to be analyzed at scale. This is a powerful new tool that can be used to build customized views of your historical data across your entire hardware fleet. For example, you can use this data to identify which devices are the most used across your organization, which devices are experiencing the most issues within a specific timeframe, and more.




Specifically, you’ll be able to filter by the following details: 



Getting started

Rollout pace


Availability

The security investigation tool is available for Google Workspace:
  • Enterprise Standard and Plus
  • Education Standard and Plus
  • Enterprise Essentials Plus
  • Frontline Standard
  • Cloud Identity Premium
Reporting logs in BigQuery is available for Google Workspace:
  • Enterprise Standard and Plus
  • Education Standard and Plus
  • Enterprise Essentials Plus
  • Frontline Standard

Clearer re-enrollment for Google Meet hardware devices

What’s changing

We're updating the way Google Meet hardware devices are re-enrolled to provide a more intuitive experience for administrators.


Previously, if a device was re-enrolled without first being deprovisioned, the Admin console would reuse its existing record and device ID — this is changing: 


Starting July 17, 2024, if you re-enroll a device without first deprovisioning it, the Admin console will create a completely new record with a new device ID. The old record will still be there, and you'll need to deprovision it to free up its license. Settings from the old record won't automatically carry over to the new one.

Getting started

Rollout pace

Availability

  • This update impacts all Google Workspace customers with Meet Hardware devices.

Resources


Rollout Update: setting the default camera framing option for Google Meet hardware devices

What’s changing 

We recently announced several updates related to framing options on Google Hardware devices. This included the ability for admins to configure the default camera framing option for their hardware devices. After pausing rollout to optimize performance, we are pleased to announce that this feature is now fully available.


Getting started


Availability

  • Available to all Google Workspace customers with Google Meet hardware devices

Resources


Rollout Update: framing support for Series One Desk 27 and Board 65 devices and remote controlled devices

What’s changing

We recently announced several updates related to framing options on Google Hardware devices. One of these updates was adding framing support for Series One Desk 27 and Board 65 devices, as well as remote controlled Meet hardware devices. We’d like to provide update rollout information for this feature: 

Getting started

  • Admins: There is no admin control or action required.
  • End users: Visit the Help Center to learn more about using device-based framing.

Availability

  • Available to all Google Workspace customers with Google Meet hardware devices

Resources


Filter, sort, and display your Google Meet hardware devices by product service status

What’s changing 

You can currently filter, sort, and display your Google Meet hardware devices by whether they are online, offline, or experiencing an application load-failure. Today, we’re expanding these parameters to include whether the Calendar and Jamboard services are turned OFF. 


The connection between your Meet hardware devices and these two Google products are critical for connecting and collaborating. Allowing admins to filter for devices that match this criteria will help them identify potential gaps in hardware devices and product configurations, which they can quickly rectify. 


For example, if Calendar is turned off on a Google Meet hardware device, it will no longer show the upcoming meeting list when booked for a meeting. Having the Jamboard* service turned off means that the Desk 27 and Board 65 devices will no longer be able to launch Jamboard directly on the device. These services may have been previously turned off in error, and this new capability allows admins to correct it, making the services available again to their users. Note that Jamboard 55-inch devices are not impacted.

You can filter your devices by going to Menu > Devices > Google Meet hardware > Devices > “Device status” and then select the criteria to filter by.

Getting started


Rollout pace


Availability

  • Available to all Google Workspace customers with Google Meet hardware devices

Resources

*Jamboard will no longer be on these devices starting October 1, 2024. Learn more about whiteboarding in Workspace here.


Set the default camera framing option for Google Meet hardware devices, and other framing updates

What’s changing

We’re introducing several updates around framing controls for Google Meet hardware devices:


First, we’re introducing an admin setting which will allow admins to choose a default framing option for their meeting spaces, ensuring every meeting begins with an optimally configured view. This will help your users jump right into their meetings without having to re-adjust camera settings from the previous meeting. This can be set individually for each device or via the bulk updates across your fleet.

Setting the default camera framing option in the Admin console




Next, we’re adding framing support on whiteboards (Series One Desk 27 and Board 65) and remote controlled only Google Meet hardware devices, which will help ensure optimal camera framing on these devices.


Remote control framing user interfaceWhiteboard framing user interface




Finally, we’re making a few small adjustments to how camera framing settings appear on hardware devices. For Meet on Android, we’re removing the “Continuous framing” toggles and replacing them with a “Framing by” toggle. Depending on the third-party devices you’re using, you’ll see “Framing by Logitech”,“Framing by Huddly” or “Framing by Poly”, for example. We’re also changing the “Home” button to “Reset to default”.
Updated camera framing settings on Meet hardware devices



Getting started

  • Admins: You can configure default camera framing options for individual Google Meet hardware devices by going to Devices > Google Meet hardware > [Device Name] > Device Settings > Default camera framing. Or you can set the default camera framing option for multiple devices at once. 
  • End users: Visit the Help Center to learn more about using device-based framing and using the Meet the touchscreen to control audio and video.

Rollout pace

  • Whiteboard and remote control device support
    • Rapid and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on May 14, 2024

  • Admin control:
    • Rapid and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on May 21, 2024

Availability

  • Available to all Google Workspace customers

Resources


Improving suspension alerting for Google Meet hardware devices

What’s changing

To ensure customers with Google Meet hardware devices have sufficient notice about canceled or expired device subscriptions, we’re adding notifications in the Admin console. Depending on your subscription details and timeline, you will see: 

  • A warning banner in the Google Meet hardware section of Admin console when your Google Meet hardware subscription has expired and suspension is imminent. It will include the suspension date. 

  • A warning banner in the Google Meet hardware section of Admin console when your Google Meet hardware subscription has been suspended. 

Meet hardware subscription has been suspended.
  • An on-device suspension warning. 
    • The on-device warning will be ON by default and will begin to appear for customers with imminent suspensions starting May 29, 2024. 
    • To turn the on-device warning OFF, go to Admin console > Google Meet hardware > Settings > On-device suspension warning > Prevent devices from displaying on-screen suspension warnings. 
    • If this box is checked, devices will not display an on-device warning during the 3-day period prior to subscription suspension. 
On-device suspension warning in GMh admin console

On-device suspension warning in GMh Admin Console 

Who’s impacted 

Admins and end users



Why it’s important 

These notifications ensure admins are aware of potential subscription and/or functionality changes for the Google Meet hardware devices in their domain. 



Additional details 

The ‘Provisioning Status’ column and filter will be removed from the Device list page. 



Getting started 

  • Admins: For each Google Meet hardware device you purchase, you also purchase and assign a software license to that device. Licenses allow your device to work with the Google Meet service and gain access to device management tools in the Google Admin console. Visit the Help Center to learn more about licensing.
  • End users: If a on-device suspension warning occurs, people in the room will see a warning when the device is 3 days away from suspension. 
On-device suspension warning on GMh device

On-device suspension warning on GMh device

Rollout pace


Availability 

  • This update impacts all Google Workspace customers with Meet hardware devices. 

Resources 






Get notified about application load failures for your Google Meet Hardware devices

What’s changing 

As part of an ongoing series of improvements for managing Google Meet hardware devices, we recently announced that we would begin capturing application load failures across Meet hardware devices. Beginning today, you can now opt-in to receive email or text message notifications when these failures occur. Subscribing to alerts can help you stay on-top of what’s happening across your hardware fleet and quickly take action to resolve these issues.


Getting started


Rollout pace

  • Rapid and Scheduled Release domains: Extended rollout (potentially longer than 15 days for feature visibility) starting on April 25, 2024. We anticipate rollout to take around six weeks to complete.

Availability

Launch the FigJam whiteboard app directly from Google Meet Series One Board 65 and Desk 27 devices

What’s changing 

Since September 2023, Workspace users have enjoyed the convenience of launching FigJam, Figma’s free online whiteboard, directly in Google Meet. We’re excited to announce that you can now launch FigJam both in and out of an active Meet call from the Series One Board 65 and Desk 27 devices.




Who’s impacted

Admins and end users


Why you’d use it

Prior to this update, these rich collaborative tools were only available within a Meet call — now you can launch them from Board 65 and Desk 27 devices outside of a call for on-demand collaboration and problem solving. Existing Jamboard customers can find more resources related to the FigJam and Google Meet integration here.


Additional details

Migrating your Jamboard files to Figma
Figma’s integration allows users to easily migrate their existing Jamboards to FigJam files through the FigJam importer. 


Device support for additional apps
This enhancement is part of the next phase of digital whiteboarding for Google Workspace. We’ll continue to keep you updated as we add support for launching additional applications directly from Board 65 and Desk 27 devices. 


Getting started

Rollout pace


Availability

  • Available to all Google Workspace customers with Google Meet Board 65 and Desk 27 devices

Resources


Launch Miro directly from Google Meet Series One Board 65 and Desk 27 devices

What’s changing

For more than a year, Workspace users have enjoyed the convenience of launching Miro’s visual collaboration tools that can be directly installed in Google Meet.

We’re building upon this by giving users the ability to launch Miro from a Series One Board 65 or Desk 27, either in an active Meet call or directly from the device home screen. 


Who’s impacted

Admins and end users 


Why you’d use it 

Previously, you could access Miro’s rich tools and templates on the Board 65 and Desk 27, such as brainstorming with digital sticky notes and planning agile workflows, during a Meet call. With this update, you can access these tools directly from the Board 65 and Desk 27 whenever collaboration strikes, outside of a Meet call. Visit the Google Workspace Blog for more information on the Google Meet and Miro integration.


Additional details

In late 2024, we will wind down the Jamboard whiteboarding app and continue with the previously planned end of support for Google Jamboard devices. Leveraging our partner ecosystem, including Miro, FigJam and LucidSpark, is part of our effort to continue providing the best whiteboard experiences in Workspace. Please use the following article in the Miro Help Center for more information about migrating your Jamboard files to Miro.


Getting started


Rollout pace


Availability

  • The Miro import tool is available to all Workspace customers.
  • The ability to open Miro on Board 65 and Desk 27 is available to all Google Workspace customers with Google Meet Board 65 and Desk 27 devices.