Tag Archives: COVID-19

Ideas from our experts on fighting screen fatigue

I’m a big advocate of stepping away from my laptop and phone after work (I've even beenthatperson who brags about their low screen time stats). But unsurprisingly, those numbers aren’t quite so low these days. Between working remotely, video calling my friends and family, scanning social media and the news, live-streaming fitness classes and definitely spending more time than usual binge-watching my favorite shows, my screen time is way, way (way) up. Sometimes, I’m relieved that I’m still able to do so much with my phone or laptop. Other times, I can’t help but feel overwhelmed and exhausted. 

The reality is that technology is critical. But in trying to find a new sense of balance (or any balance at all), there are a few things we can do to alleviate some of these growing pains. And while I’m not a digital wellbeing expert, I’m lucky to work with a few. I asked some of Google’s experts if they had any advice for me and others who are looking to use technology a little more intentionally. Here’s what they suggested.

Use your voice.   

To avoid getting pulled into your phone, you can use your voice to ask Google Assistant for help completing actions, like setting an alarm, sending a text, playing the latest news, getting answers to questions, help finding recipes or ordering takeout and much more. You can also create custom or ready-made Routines to trigger several actions with a single command. For example, when I say “Hey Google, good morning,” Google Assistant turns on my kitchen lights, starts the coffee maker, reads out my calendar and plays the news. - Lilian Rincon, Senior Director of Product Management, Google Assistant


Find active alternatives.

As our days fill up with video calls, try to step away from the screen and add physical activity into your life. Whether you go for a run, a bike ride or a walk during a telephone meeting there are many ways to squeeze movement in. If you have children, you could even exercise with them. As you make progress, use Google Fit to keep track and earn heart points which can help you meet theWorld Health Organization recommendations. That said, don't be discouraged if you fall short. Every little bit of movement adds up and has tremendoushealth benefits including improving mental health and helping you sleep better. - Kapil Parakh MD, MPH, PhD, Medical Lead, Google Fit


Discuss and plan tech use with kids. 

If you have kids, chat with them about the content you each prefer and work with them to plan out a schedule for listening, watching, playing and interacting with it. Does the content align with your family's values? Does the experience affect your kids' behavior in ways that help them relax and/or thrive? If not, consider alternatives and discuss your reasoning. Use this guide to get help talking to your kids about finding positive content and other tech topics. - Jennifer Kotler, PhD, UXR Lead, Google Play


Intentionally detach from and reattach to work. 

Clearly segmenting work time and non-work time improves one’s satisfaction with their wellbeing. Turning off notifications and putting your laptop out of sight reduces the tendency to check work email or hop into a last-minute video meeting. When it’s time to get back to work, take a few minutes to think through your goals for that work time before getting started. And create a dedicated workspace to signal to your brain that it’s time to focus. - Jessica DiVento, Psy.D., Chief Mental Health Advisor, YouTube


Reduce blue light before bedtime.

Blue light can have a negative impact on our natural sleep cycles by delaying the release of melatonin and increasing our alertness. Putting away screens before bedtime has shown to help people fall asleep easier and sleep better. Start with around 30 minutes of screen-free time before bed, and work your way up to two hours, depending on what works best for you. Try reading a book or listening to an audio program instead so you don’t have to engage with a screen. - Alan McLean, Designer, Google Wellbeing Lab


For more digital wellbeing resources, visit wellbeing.google.


Ideas from our experts on fighting screen fatigue

I’m a big advocate of stepping away from my laptop and phone after work (I've even beenthatperson who brags about their low screen time stats). But unsurprisingly, those numbers aren’t quite so low these days. Between working remotely, video calling my friends and family, scanning social media and the news, live-streaming fitness classes and definitely spending more time than usual binge-watching my favorite shows, my screen time is way, way (way) up. Sometimes, I’m relieved that I’m still able to do so much with my phone or laptop. Other times, I can’t help but feel overwhelmed and exhausted. 

The reality is that technology is critical. But in trying to find a new sense of balance (or any balance at all), there are a few things we can do to alleviate some of these growing pains. And while I’m not a digital wellbeing expert, I’m lucky to work with a few. I asked some of Google’s experts if they had any advice for me and others who are looking to use technology a little more intentionally. Here’s what they suggested.

Use your voice.   

To avoid getting pulled into your phone, you can use your voice to ask Google Assistant for help completing actions, like setting an alarm, sending a text, playing the latest news, getting answers to questions, help finding recipes or ordering takeout and much more. You can also create custom or ready-made Routines to trigger several actions with a single command. For example, when I say “Hey Google, good morning,” Google Assistant turns on my kitchen lights, starts the coffee maker, reads out my calendar and plays the news. - Lilian Rincon, Senior Director of Product Management, Google Assistant


Find active alternatives.

As our days fill up with video calls, try to step away from the screen and add physical activity into your life. Whether you go for a run, a bike ride or a walk during a telephone meeting there are many ways to squeeze movement in. If you have children, you could even exercise with them. As you make progress, use Google Fit to keep track and earn heart points which can help you meet theWorld Health Organization recommendations. That said, don't be discouraged if you fall short. Every little bit of movement adds up and has tremendoushealth benefits including improving mental health and helping you sleep better. - Kapil Parakh MD, MPH, PhD, Medical Lead, Google Fit


Discuss and plan tech use with kids. 

If you have kids, chat with them about the content you each prefer and work with them to plan out a schedule for listening, watching, playing and interacting with it. Does the content align with your family's values? Does the experience affect your kids' behavior in ways that help them relax and/or thrive? If not, consider alternatives and discuss your reasoning. Use this guide to get help talking to your kids about finding positive content and other tech topics. - Jennifer Kotler, PhD, UXR Lead, Google Play


Intentionally detach from and reattach to work. 

Clearly segmenting work time and non-work time improves one’s satisfaction with their wellbeing. Turning off notifications and putting your laptop out of sight reduces the tendency to check work email or hop into a last-minute video meeting. When it’s time to get back to work, take a few minutes to think through your goals for that work time before getting started. And create a dedicated workspace to signal to your brain that it’s time to focus. - Jessica DiVento, Psy.D., Chief Mental Health Advisor, YouTube


Reduce blue light before bedtime.

Blue light can have a negative impact on our natural sleep cycles by delaying the release of melatonin and increasing our alertness. Putting away screens before bedtime has shown to help people fall asleep easier and sleep better. Start with around 30 minutes of screen-free time before bed, and work your way up to two hours, depending on what works best for you. Try reading a book or listening to an audio program instead so you don’t have to engage with a screen. - Alan McLean, Designer, Google Wellbeing Lab


For more digital wellbeing resources, visit wellbeing.google.


Providing emergency funding for 5,300+ local news organizations

COVID-19 has upended the news industry, hitting local news particularly hard with job losses, furloughs, cutbacks and even closure. To provide some help, last month the Google News Initiative launched the Journalism Emergency Relief Fund. Today we’re announcing that more than 5,300 small and medium local newsrooms around the world will receive funding ranging from $5,000 - $30,000. Applications covering a number of publications under one organization will be capped at $85,000. As we await a final funding tally, we expect to spend tens of millions of dollars through the Journalism Emergency Relief Fund. 

In just two weeks we received more than 12,000 applications from 140 eligible countries, with 90 percent of those applications from newsrooms of less than 26 journalists. We reviewed each application against a set of criteria: publications operating locally, serving a specific geographic community and using the money to continue doing so. More than 300 Googlers joined forces to check the submissions and across the world we held dozens of webinars and office hours to answer questions and guide people through the process. 

About 50 percent of the applications didn’t meet the publicly established criteria. Reasons varied from not producing core news (i.e., lifestyle or sports news) to employing less than 2 journalists. The goal was to be as inclusive as possible while sticking to the eligibility rules. We still have a small percentage of projects to review but below our teams have provided a snapshot of some of the recipients and how they plan to spend the funding.


WORLD@2x (3).png

North America:Chris Jansen, Head of U.S. News & Publishing

As we read their stories, we were struck by the number of news organizations in the U.S. and Canada  keeping their communities informed with fewer than 10 full-time employees. As small businesses, many applicants are trying to figure out how to keep the lights on, literally and figuratively. They’re passionate about providing high-quality journalism, and it’s an honor to support them during such a critical point.

  • The Daily Memphian (Memphis, TN, U.S.) will continue to produce 20-30 daily stories focused on issues around COVID-19 and its impact on the poor and on African American communities.

  • Chestnut Hill Local (Northwest Philadelphia, PA, U.S.): will replace their “archaic website” with a new platform to get content online more quickly and more often. 

  • The Discourse Cowichan (Canada) serves a rural region on Vancouver Island, B.C., including Cowichan Tribes, the largest First Nation in the region. It will increase reporting capacity to cover the impact of COVID on vulnerable communities.

  • Madison365 (Madison, WI, U.S.) focuses on communities of color in Wisconsin. It will use funds for additional journalists, video content production and server capacity to provide rapid response coverage on issues impacting people of color across the state.

  • WTIP North Shore Community Radio’s (Grand Marais, MN, U.S.) emergency response organizations rely on WTIP to broadcast lifesaving information. WTIP will keep its news team employed and on the air, delivering live and local broadcasting throughout the crisis. 

Europe, the Middle East, and Africa: Mark Peters, Director, EMEA Partnerships 

We received applications from 88 countries, and so far we’ve offered funding to more than 1550 publishers, each demonstrating the diversity and strength of local communities and the journalists that continue to serve them through the crisis.

  • Mediacités’ (France) fact-checking tool “Veracités” has seen a huge increase in questions from local readers but can currently only answer 10 percent of them. The fund will allow them to invest in the tool and answer more peoples’ questions. 

  • Eco di Bergamo (Italy) Data journalism techniques have helped local communities understand what’s happening in the Bergamo area which suffered heavy losses during the crisis. Funding will be used to increase investment in new means of production (video, audio, photo, data) to give readers a deeper more analytical knowledge of what’s happening in their territory. 

  • Bihoreanul(Romania) intends to provide information necessary to fight the spread of COVID-19, and talk about the consequences of the pandemic to its readers.

  • Rochdale online (UK) will keep their journalists working during the crisis. They’ll focus on helping the community understand the latest advice on COVID-19 and promote the work of local businesses, charities and volunteers.

  • Baraka FM (Kenya) will focus on on-air campaigns to encourage listeners to prevent the spread of COVID-19. They’ll buy personal protective equipment to keep reporters safe when conducting interviews and give emergency stipends to reporters who’ve traveled to cover special reports.

Asia Pacific: Rohan Tiwary, Head of Media, News & Entertainment Partnerships, APAC

Asia Pacific has dealt with COVID-19 for longer than any other region—since January, in some places—so we know how urgently this support is needed.  When we looked at the more than 2,000 applications, we considered Asia Pacific’s enormous diversity—not just across ethnicities, religions and languages, but also in terms of the news landscape. We’re supporting more than 800 news organizations in 30 countries and territories, a few examples below.

  • The Murray Pioneer (Australia) will set up two online meeting rooms so they can communicate with remote journalists, local governments and interest groups. Their advertising department will also maintain virtual contact with clients and coordinate campaigns more effectively.

  • Saitama Shimbun (Japan), a 75-year old newspaper covering the Saitama prefecture, plans to detail the impact of the pandemic to preserve a record for future generations.

  • Suara Surabaya (Indonesia) goes beyond being a news portal, allowing readers to submit complaints like a public service hotline and working with stakeholders to find solutions. They will use funding to bridge cash flow impacted by COVID-19.

  • Minnambalam (India), a Tamil language publication from Chennai, will be able to keep their newsroom going, the funding giving them the confidence and financial support needed to carry on with their work.

  • East Mojo (India), a digital-only news organization, plans to allow journalists to go to remote parts of Northern India to shed light on the impact of COVID-19 once the country’s lockdown is lifted. 


Latin America:  Camilo Gomez - Online Partnerships Group Lead, LATAM

The process behind reviewing each of the 2,000+ applications in the region was an opportunity to connect with the amazing journalism and stories that support local communities.

  • Agencia Amazonia(Brazil) will support Project #CoberturaCovid19Amazônia, which investigates the socio-cultural impact of the coronavirus on traditional populations in the Amazon region, giving priority to stories about indigenous, quilombolas and riverside dwellers.

  • El Colombiano (Colombia) will maintain the quality and resources that characterize the  journalism of Medellin newspaper (the second most important city in the country).

  • La Discusion (Chile) will help finance an integrated radio-digital platform, developing informative, interpretive and opinion content across a variety of subjects like health, minorities, education, and sports etc that have been affected by COVID-19.

  • El Imparcial (México) will drive their strategic business plan, which includes improving multimedia content, newsroom training and growing their community. 

Today’s news builds on a number of otherefforts we’ve recently made in light of the pandemic. The GNI will announce more in the coming weeks and of course continue working to help the industry towards a more sustainable future in an ever increasingly digital world. 


Providing emergency funding for 5,300+ local news organizations

COVID-19 has upended the news industry, hitting local news particularly hard with job losses, furloughs, cutbacks and even closure. To provide some help, last month the Google News Initiative launched the Journalism Emergency Relief Fund. Today we’re announcing that more than 5,300 small and medium local newsrooms around the world will receive funding ranging from $5,000 - $30,000. Applications covering a number of publications under one organization will be capped at $85,000. As we await a final funding tally, we expect to spend tens of millions of dollars through the Journalism Emergency Relief Fund. 

In just two weeks we received more than 12,000 applications from 140 eligible countries, with 90 percent of those applications from newsrooms of less than 26 journalists. We reviewed each application against a set of criteria: publications operating locally, serving a specific geographic community and using the money to continue doing so. More than 300 Googlers joined forces to check the submissions and across the world we held dozens of webinars and office hours to answer questions and guide people through the process. 

About 50 percent of the applications didn’t meet the publicly established criteria. Reasons varied from not producing core news (i.e., lifestyle or sports news) to employing less than 2 journalists. The goal was to be as inclusive as possible while sticking to the eligibility rules. We still have a small percentage of projects to review but below our teams have provided a snapshot of some of the recipients and how they plan to spend the funding.


WORLD@2x (3).png

North America:Chris Jansen, Head of U.S. News & Publishing

As we read their stories, we were struck by the number of news organizations in the U.S. and Canada  keeping their communities informed with fewer than 10 full-time employees. As small businesses, many applicants are trying to figure out how to keep the lights on, literally and figuratively. They’re passionate about providing high-quality journalism, and it’s an honor to support them during such a critical point.

  • The Daily Memphian (Memphis, TN, U.S.) will continue to produce 20-30 daily stories focused on issues around COVID-19 and its impact on the poor and on African American communities.

  • Chestnut Hill Local (Northwest Philadelphia, PA, U.S.): will replace their “archaic website” with a new platform to get content online more quickly and more often. 

  • The Discourse Cowichan (Canada) serves a rural region on Vancouver Island, B.C., including Cowichan Tribes, the largest First Nation in the region. It will increase reporting capacity to cover the impact of COVID on vulnerable communities.

  • Madison365 (Madison, WI, U.S.) focuses on communities of color in Wisconsin. It will use funds for additional journalists, video content production and server capacity to provide rapid response coverage on issues impacting people of color across the state.

  • WTIP North Shore Community Radio’s (Grand Marais, MN, U.S.) emergency response organizations rely on WTIP to broadcast lifesaving information. WTIP will keep its news team employed and on the air, delivering live and local broadcasting throughout the crisis. 

Europe, the Middle East, and Africa: Mark Peters, Director, EMEA Partnerships 

We received applications from 88 countries, and so far we’ve offered funding to more than 1550 publishers, each demonstrating the diversity and strength of local communities and the journalists that continue to serve them through the crisis.

  • Mediacités’ (France) fact-checking tool “Veracités” has seen a huge increase in questions from local readers but can currently only answer 10 percent of them. The fund will allow them to invest in the tool and answer more peoples’ questions. 

  • Eco di Bergamo (Italy) Data journalism techniques have helped local communities understand what’s happening in the Bergamo area which suffered heavy losses during the crisis. Funding will be used to increase investment in new means of production (video, audio, photo, data) to give readers a deeper more analytical knowledge of what’s happening in their territory. 

  • Bihoreanul(Romania) intends to provide information necessary to fight the spread of COVID-19, and talk about the consequences of the pandemic to its readers.

  • Rochdale online (UK) will keep their journalists working during the crisis. They’ll focus on helping the community understand the latest advice on COVID-19 and promote the work of local businesses, charities and volunteers.

  • Baraka FM (Kenya) will focus on on-air campaigns to encourage listeners to prevent the spread of COVID-19. They’ll buy personal protective equipment to keep reporters safe when conducting interviews and give emergency stipends to reporters who’ve traveled to cover special reports.

Asia Pacific: Rohan Tiwary, Head of Media, News & Entertainment Partnerships, APAC

Asia Pacific has dealt with COVID-19 for longer than any other region—since January, in some places—so we know how urgently this support is needed.  When we looked at the more than 2,000 applications, we considered Asia Pacific’s enormous diversity—not just across ethnicities, religions and languages, but also in terms of the news landscape. We’re supporting more than 800 news organizations in 30 countries and territories, a few examples below.

  • The Murray Pioneer (Australia) will set up two online meeting rooms so they can communicate with remote journalists, local governments and interest groups. Their advertising department will also maintain virtual contact with clients and coordinate campaigns more effectively.

  • Saitama Shimbun (Japan), a 75-year old newspaper covering the Saitama prefecture, plans to detail the impact of the pandemic to preserve a record for future generations.

  • Suara Surabaya (Indonesia) goes beyond being a news portal, allowing readers to submit complaints like a public service hotline and working with stakeholders to find solutions. They will use funding to bridge cash flow impacted by COVID-19.

  • Minnambalam (India), a Tamil language publication from Chennai, will be able to keep their newsroom going, the funding giving them the confidence and financial support needed to carry on with their work.

  • East Mojo (India), a digital-only news organization, plans to allow journalists to go to remote parts of Northern India to shed light on the impact of COVID-19 once the country’s lockdown is lifted. 


Latin America:  Camilo Gomez - Online Partnerships Group Lead, LATAM

The process behind reviewing each of the 2,000+ applications in the region was an opportunity to connect with the amazing journalism and stories that support local communities.

  • Agencia Amazonia(Brazil) will support Project #CoberturaCovid19Amazônia, which investigates the socio-cultural impact of the coronavirus on traditional populations in the Amazon region, giving priority to stories about indigenous, quilombolas and riverside dwellers.

  • El Colombiano (Colombia) will maintain the quality and resources that characterize the  journalism of Medellin newspaper (the second most important city in the country).

  • La Discusion (Chile) will help finance an integrated radio-digital platform, developing informative, interpretive and opinion content across a variety of subjects like health, minorities, education, and sports etc that have been affected by COVID-19.

  • El Imparcial (México) will drive their strategic business plan, which includes improving multimedia content, newsroom training and growing their community. 

Today’s news builds on a number of otherefforts we’ve recently made in light of the pandemic. The GNI will announce more in the coming weeks and of course continue working to help the industry towards a more sustainable future in an ever increasingly digital world. 


Learn more about anxiety with a self-assessment on Search

Editor’s note: This post is authored by Daniel H. Gillison, Jr., CEO of The National Alliance on Mental Illness.

Anxiety disorders affect 48 million adults in the U.S. Anxiety presents itself as a wide range of symptoms, and can be a result of biological factors or triggered by a change in environment or exposure to a stressful event. With COVID-19 introducing new points of stress, communities are seeing a rise in mental health issues and needs. New Census Bureau data released last week shows that a third of Americans are now showing signs of clinical anxiety or depression.

The National Alliance on Mental Illness (NAMI) is the nation’s largest grassroots mental health organization and we’re partnering with Google to provide access to mental health resources. Starting today when people in the U.S. search on Google for information about anxiety, we’ll provide access to a clinically-validated questionnaire called the GAD-7 (Generalized Anxiety Disorder-7). The GAD-7 will show up in the knowledge panel—the box of information that displays key facts when you search for something—and also has medically-validated information about anxiety, including symptoms and common treatments.

Anxiety self-assessment

This seven-question survey covers many of the same questions a health professional may ask, and your answers are private and secure (Google does not collect or share answers or results from the questionnaire). The GAD-7 helps people understand how their self-reported anxiety symptoms map to anxiety levels of people who completed the same questionnaire. The tool also provides access to resources developed by NAMI so people can learn more and seek help when needed. 

Anxiety self-assessment results

The GAD-7 is the third mental health screener available on Google Search. We’ve previously partnered with Google so that people who search for information on depression and PTSD can access relevant clinically-validated questionnaires that provide more information and links to resources about those conditions. The self-assessments are currently available in the U.S., and Google hopes to make them available in additional countries over time.

Anxiety can show up as a wide range of physical and emotional symptoms, and it can take decades for people who first experience symptoms to get treatment. By providing access to authoritative information, and the resources and tools to learn more about anxiety, we hope to empower more people to take action and seek help.

Source: Search


Learn more about anxiety with a self-assessment on Search

Editor’s note: This post is authored by Daniel H. Gillison, Jr., CEO of The National Alliance on Mental Illness.

Anxiety disorders affect 48 million adults in the U.S. Anxiety presents itself as a wide range of symptoms, and can be a result of biological factors or triggered by a change in environment or exposure to a stressful event. With COVID-19 introducing new points of stress, communities are seeing a rise in mental health issues and needs. New Census Bureau data released last week shows that a third of Americans are now showing signs of clinical anxiety or depression.

The National Alliance on Mental Illness (NAMI) is the nation’s largest grassroots mental health organization and we’re partnering with Google to provide access to mental health resources. Starting today when people in the U.S. search on Google for information about anxiety, we’ll provide access to a clinically-validated questionnaire called the GAD-7 (Generalized Anxiety Disorder-7). The GAD-7 will show up in the knowledge panel—the box of information that displays key facts when you search for something—and also has medically-validated information about anxiety, including symptoms and common treatments.

Anxiety self-assessment

This seven-question survey covers many of the same questions a health professional may ask, and your answers are private and secure (Google does not collect or share answers or results from the questionnaire). The GAD-7 helps people understand how their self-reported anxiety symptoms map to anxiety levels of people who completed the same questionnaire. The tool also provides access to resources developed by NAMI so people can learn more and seek help when needed. 

Anxiety self-assessment results

The GAD-7 is the third mental health screener available on Google Search. We’ve previously partnered with Google so that people who search for information on depression and PTSD can access relevant clinically-validated questionnaires that provide more information and links to resources about those conditions. The self-assessments are currently available in the U.S., and Google hopes to make them available in additional countries over time.

Anxiety can show up as a wide range of physical and emotional symptoms, and it can take decades for people who first experience symptoms to get treatment. By providing access to authoritative information, and the resources and tools to learn more about anxiety, we hope to empower more people to take action and seek help.

Source: Search


Google’s new tools help businesses during COVID-19

Running a business requires a whole lot of ingenuity and perseverance. It’s those same qualities that are helping local businesses adapt, and even thrive, in today’s new normal. To adjust, business owners are increasingly turning to digital tools. According to a newly released report by the Connected Commerce Council, nearly one in three small business owners said that without digital tools they would have had to close all or parts of their business.

We’ve rolled out new features to help businesses get the support they need, adapt their operations, and quickly update customers about their latest changes.

Let people know how they can help 

We’ve seen firsthand in Google Search and Maps the impact that COVID-19 has had on small businesses and how they connect with their customers. People across the world are looking for ways to continue supporting corner bookstores, local watering holes, beloved dance studios and other businesses that give their neighborhoods character—even if it’s from a distance. 

To help local businesses share how their communities can support them during COVID-19, we recently began allowing merchants in six countries to add support links for donations and gift cards to their Business Profiles on Google. Starting today, we’re rolling support links out to merchants in an additional 18 countries such as Italy, Spain and Japan. We’ve partnered with PayPal and GoFundMe for donations. For gift cards, merchants can link directly to the relevant page on their website or to their gift card offerings with one of our eligible partners, which includes Square, Toast, Clover and Vagaro.

People around the world are looking to help—with global search interest in "how to help small businesses" reaching an all-time high in March 2020, increasing more than 700 percent since February. To help connect them with nearby businesses in need, we’ve made it possible for people to look up their favorite local businesses by name to see if they’ve added donation or gift card links to their Business Profile. And in the coming weeks, people will also be able to use Search and Maps to find all of the nearby businesses that are asking for support. 

Support Links Search

People can now look up their favorite local businesses to see if they have donation or gift card links on their Business Profile

Transition to online services with ease 

Merchants who normally provided in-person services are now pivoting to connect with their customers virtually—from yoga studios offering online classes to salons hosting virtual hair styling classes. We’re making it easier for customers to discover online classes and book virtual appointments with these new features:

  • Get discovered:Merchants who are verified on Google My Business will soon be able to add attributes like “online classes,” “online appointments,” or “online estimates” to their Business Profiles to let people know how they’re operating. Today merchants can add one of these attributes using Google My Business, and in the coming weeks it’ll be visible on merchants’ Business Profiles in Search and Maps. 

  • Online service bookings directly on Google:We’re expanding Reserve with Google to help merchants offer easy appointment bookings for online services so customers can quickly find available times, book a slot, and add it to their Google Calendar—all directly from a merchant’s Business Profile. Millions of people have already booked in-person appointments with salons, restaurants and other businesses thanks to integrations from over 100 Reserve with Google partners. We’re now expanding this to include bookings for online services, starting with partners like Booksy, Regis, WellnessLiving, and Zooty. Merchants working with one of these partners can offer online bookings directly on Google and share details with customers about how to pay and join the meeting using their preferred video platform.

Online Class Booking

 Merchants can offer easy appointment bookings for online services. 

Keep everyone in the know with the latest business information

Sometimes it’s not as simple as “open” and “closed.” Since the beginning of the pandemic, we’ve added new tools to help merchants keep customers informed about how and when they’re operating. 

Across all business verticals, we launched the ability to mark their business as temporarily closed, as well as reopen when they’re ready to open their doors. We also added secondary hours and COVID-19 posts so merchants can communicate important information about their operations directly in Google Search and Maps. Since March, we’ve seen more than 1 million businesses share COVID-19 posts, with millions of clicks to merchants’ websites every week as consumers look for more information.

With many people unable to enjoy meals inside their favorite restaurants, demand for food delivery and takeout has skyrocketed. In response, we’ve added more third-party ordering providers, so people everywhere can order delivery and takeout from an additional 25,000 restaurants directly on Google. To give merchants even more control, we’ll soon be making it easier for food merchants to indicate their preferred online ordering partners on their Business Profiles. 

Today people are deciding where to grab food not only based on the menu, but also on how easy it is to pick up safely. We added attributes like “curbside pickup,” “no contact delivery,” and “dine-in” so that restaurants could easily share these important details on their Business Profiles in Search and Maps. Since March, more than 3 million restaurants have added or edited their dining attributes. Some restaurateurs are even ditching dining areas for good. To support all types of food merchants, virtual kitchens can now verify their businesses on Google My Business. 

We know that every day during this pandemic can be drastically different—and for small business owners, there can be a lot of uncertainty. While we can’t control what each day looks like, our goal is to continue helping businesses communicate the latest with consumers across the world. 

Source: Search


Google’s new tools help businesses during COVID-19

Running a business requires a whole lot of ingenuity and perseverance. It’s those same qualities that are helping local businesses adapt, and even thrive, in today’s new normal. To adjust, business owners are increasingly turning to digital tools. According to a newly released report by the Connected Commerce Council, nearly one in three small business owners said that without digital tools they would have had to close all or parts of their business.

We’ve rolled out new features to help businesses get the support they need, adapt their operations, and quickly update customers about their latest changes.

Let people know how they can help 

We’ve seen firsthand in Google Search and Maps the impact that COVID-19 has had on small businesses and how they connect with their customers. People across the world are looking for ways to continue supporting corner bookstores, local watering holes, beloved dance studios and other businesses that give their neighborhoods character—even if it’s from a distance. 

To help local businesses share how their communities can support them during COVID-19, we recently began allowing merchants in six countries to add support links for donations and gift cards to their Business Profiles on Google. Starting today, we’re rolling support links out to merchants in an additional 18 countries such as Italy, Spain and Japan. We’ve partnered with PayPal and GoFundMe for donations. For gift cards, merchants can link directly to the relevant page on their website or to their gift card offerings with one of our eligible partners, which includes Square, Toast, Clover and Vagaro.

People around the world are looking to help—with global search interest in "how to help small businesses" reaching an all-time high in March 2020, increasing more than 700 percent since February. To help connect them with nearby businesses in need, we’ve made it possible for people to look up their favorite local businesses by name to see if they’ve added donation or gift card links to their Business Profile. And in the coming weeks, people will also be able to use Search and Maps to find all of the nearby businesses that are asking for support. 

Support Links Search

People can now look up their favorite local businesses to see if they have donation or gift card links on their Business Profile

Transition to online services with ease 

Merchants who normally provided in-person services are now pivoting to connect with their customers virtually—from yoga studios offering online classes to salons hosting virtual hair styling classes. We’re making it easier for customers to discover online classes and book virtual appointments with these new features:

  • Get discovered:Merchants who are verified on Google My Business will soon be able to add attributes like “online classes,” “online appointments,” or “online estimates” to their Business Profiles to let people know how they’re operating. Today merchants can add one of these attributes using Google My Business, and in the coming weeks it’ll be visible on merchants’ Business Profiles in Search and Maps. 

  • Online service bookings directly on Google:We’re expanding Reserve with Google to help merchants offer easy appointment bookings for online services so customers can quickly find available times, book a slot, and add it to their Google Calendar—all directly from a merchant’s Business Profile. Millions of people have already booked in-person appointments with salons, restaurants and other businesses thanks to integrations from over 100 Reserve with Google partners. We’re now expanding this to include bookings for online services, starting with partners like Booksy, Regis, WellnessLiving, and Zooty. Merchants working with one of these partners can offer online bookings directly on Google and share details with customers about how to pay and join the meeting using their preferred video platform.

Online Class Booking

 Merchants can offer easy appointment bookings for online services. 

Keep everyone in the know with the latest business information

Sometimes it’s not as simple as “open” and “closed.” Since the beginning of the pandemic, we’ve added new tools to help merchants keep customers informed about how and when they’re operating. 

Across all business verticals, we launched the ability to mark their business as temporarily closed, as well as reopen when they’re ready to open their doors. We also added secondary hours and COVID-19 posts so merchants can communicate important information about their operations directly in Google Search and Maps. Since March, we’ve seen more than 1 million businesses share COVID-19 posts, with millions of clicks to merchants’ websites every week as consumers look for more information.

With many people unable to enjoy meals inside their favorite restaurants, demand for food delivery and takeout has skyrocketed. In response, we’ve added more third-party ordering providers, so people everywhere can order delivery and takeout from an additional 25,000 restaurants directly on Google. To give merchants even more control, we’ll soon be making it easier for food merchants to indicate their preferred online ordering partners on their Business Profiles. 

Today people are deciding where to grab food not only based on the menu, but also on how easy it is to pick up safely. We added attributes like “curbside pickup,” “no contact delivery,” and “dine-in” so that restaurants could easily share these important details on their Business Profiles in Search and Maps. Since March, more than 3 million restaurants have added or edited their dining attributes. Some restaurateurs are even ditching dining areas for good. To support all types of food merchants, virtual kitchens can now verify their businesses on Google My Business. 

We know that every day during this pandemic can be drastically different—and for small business owners, there can be a lot of uncertainty. While we can’t control what each day looks like, our goal is to continue helping businesses communicate the latest with consumers across the world. 

Source: Search


Working from home and the office

Sundar sent the following email to Google employees earlier today.

Hi Googlers, 

As mentioned in our last TGIF, we’ll be approaching the return to office with a gradual, phased approach, taking both team and individual needs and preferences into account: we are taking slow, deliberate steps to begin re-opening offices in areas where they still remain largely closed. We’re also investing more in your work-from-home setup to make sure you have what you need to be productive and comfortable. 

Beginning July 6, assuming external conditions allow, we’ll start to open more buildings in more cities. This will give Googlers who need to come back to the office—or, capacity permitting, who want to come back—the opportunity to return on a limited, rotating basis (think: one day every couple of weeks, so roughly 10 percent building occupancy). We’ll have rigorous health and safety measures in place to ensure social distancing and sanitization guidelines are followed, so the office will look and feel different than when you left. Our goal is to be fair in the way we allocate time in the office, while limiting the number of people who come in, consistent with safety protocols. 

In the September timeframe (again, assuming conditions allow), we will further scale the rotation program, building over time to 30 percent capacity (which would mean most people who want to come in could do so on a limited basis, while still prioritizing those who need to come in). 

There are a limited number of Googlers whose roles are needed back in office this calendar year. If this applies to you, your manager will let you know by June 10. For everyone else, returning to the office will be voluntary through the end of the year, and we encourage you to continue to work from home if you can. 

While some of you have expressed interest in coming back to the office, others have asked whether it’s okay to temporarily relocate to another place to be closer to family while you’re working from home. Please talk with your manager if you are considering this, and review the guidelines, which include important information about a number of personal factors you should consider (such as your tax filings and health coverage/eligibility).

Moving ahead, we are looking to develop more overall flexibility in how we work. Our campuses are designed to enable collaboration and community—in fact, some of our greatest innovations were the result of chance encounters in the office—and it’s clear this is something many of us don’t want to lose. At the same time, we are very familiar with distributed work as we have many offices around the world and open-minded about the lessons we’ll learn through this period. We continue to study all the data and feedback you’re sharing on your current experience. I believe that ultimately these insights will lead to more flexibility and choice for employees as they consider how to work in the future. 

Because we still expect that most Googlers will be largely working from home for the rest of this year, we’ll be giving each Googler an allowance of $1,000 USD, or the equivalent value in your country, to expense necessary equipment and office furniture.

Finally, we continue to experiment with sharing more of our in-office experiences virtually, with a focus on health, wellness, and fun. A couple of examples: fitness with gFit instructors, cooking and nutrition lessons from Google chefs, and Kids@Home Storytime.

We’ll share more specifics on the return to office plan and answer questions on this topic at upcoming forums. Thank you for everything you are doing to support our users and partners. It’s important work that is making a big difference.

Please continue to take good care of yourselves and one another.

Helping COVID-19 responders find hotels

Meghan is an Intensive Care Unit nurse treating coronavirus patients in Indiana, and she’s been staying at a Hilton hotel with special accommodations for COVID-19 responders. As she explains, "Reducing the risk of bringing something home to my family has made a huge difference in my peace of mind.” 

Across the Atlantic Ocean, in London, Ruby is in a similar situation. She’s a doctor who’s also treating coronavirus patients. "I was really worried about being in the same space as my family,” says Ruby. “I wanted to find a hotel nearby that could host me, but it was difficult to find one.” 

Healthcare professionals, first responders and other essential workers like Meghan and Ruby can now find hotels with special policies for COVID-19 responders—like free or discounted rooms—using Google Search or Maps. For example, they can search for “hotels for essential workers in New York” or “hotels in New York” and narrow the results using a new filter for “COVID-19 responder rooms.”

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                                COVID-19 responder hotel room results on Google Search

On Google Maps and google.com/travel, a tip will appear at the top of the results if hotels in the area have a special policy for frontline workers. As on Google Search, there’s a new filter for COVID-19 responder rooms, which will show participating hotels. COVID-19 responders can then call the hotel directly to learn more about its policies and book.

To keep track of which properties are offering special accommodations, we’re working with partners including Choice Hotels International, Hilton, and IHG Hotels & Resorts, as well as the American Hotel & Lodging Association. Our initial efforts have focused on the United States and United Kingdom, and we hope to launch global coverage as soon as possible.

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Filter and and see hotels with COVID-19 responder accommodations on Google Maps

If you’re a hotel owner and have discounts or special accommodations for frontline or essential workers, let us know by signing into Google My Business and adding the attribute to your Business Profile, or get help from Google My Business support. 

Thank you to all the frontline, medical and essential workers who are helping others during this time and to the hotels hosting these heroes. We hope these updates make it easier and less stressful to find and book hotels if you need to right now.