Tag Archives: DoubleClick

Mobile micro-moments: Creating valuable programmatic advertising with search insights

Year after year we've heard pundits announce that this is "The Year of Mobile," but we don't quite seem to get there. Still, the facts don't lie: eMarketer estimates that mobile will account for 72% of U.S. digital ad spend by 2019 and Google's tech-forward target audience spends more than 74% of its time on mobile.1

Because mobile devices are consumers' always-on, constant companions, Google Marketing wanted to deliver personalized, contextual creative programmatically via ads. To show how the Google app can add value in people’s lives, Google Marketing brought the app’s functionality into the ad units themselves. Combining aggregated search insights, geo-targeting, and dynamic creative, the ads proactively fed users with helpful, relevant information.

The Google Marketing team followed four key steps as it developed the creative for the Google app. To learn more about the approach, check out the full case study.

Posted by Kelly Cox
Product Marketing Manager, Google
1 ComScore MobileMetrix, September 2015.

Mobile Bootcamp Part IV: Effectively monetize your app

Users continue to move across platforms and screens. Today, more than half the queries on our platform come from mobile devices, both on mobile web and apps. The balance between monetizing your app and providing a good user experience remains tricky yet essential.

Yesterday, we focused on ways to create a high quality app for your users. Continue reading to gather app monetization recommendations from Mark Wolly, Head of Mobile Publisher Solutions at Google, and find a happy medium between effective monetization and good user experience.

  1. Create ads that respect your UX: Good ad placements ensure reliable revenue without sacrificing user experience. Examine the flow of user engagement within your app to place ads in undisruptive places, such as the transition points in a reading app. You can experiment with the frequency and placements of your ads to ensure you’re delivering the right experience in the right context for the user. Try to avoid sandwiching them between your interactive app content and navigation/menu buttons.

  2. Choose the best ad formats for your app’s content structure: It’s easy for users to get distracted by ads given the limited screen size, especially when they don’t match the look and feel of your app.

    Try using Native ads to create a consistent look and feel across your content and ads. Formatted to fit mobile apps’ content and visual design, Native ads are more likely to be viewed and clicked by users. eBay recently started using our Native Ads on DoubleClick and experienced a 3.6X increase in ad engagement on average, with some campaigns delivering click-through rates up to 5%.

    Mark believes “Native presents an opportunity to reset on building premium quality mobile placements and creatives. Many publishers have already built custom formats for direct sales, but haven’t yet extended their advertiser reach by offering them via programmatic channels.”

  3. Build your programmatic direct strategy: Allowing you high quality creative formats from premium advertisers, programmatic direct introduces your app to new advertiser budgets and makes ad operations easier. As explained by Mark, “Many publishers have built incredible custom mobile formats that command high CPMs from high-quality advertisers. They can massively extend their advertiser reach, while retaining the same cpms and control, by offering these formats to new advertisers via programmatic channels.”

There is a fundamental shift amongst consumers in their use of mobile, making it indisputable that apps play a significant role in a consumer’s mobile experience. In the time that desktop audiences have grown 1%, mobile audiences have grown a staggering 41%.

Focusing on ways to increase app discoverability, understand user engagement, optimize app quality, and effectively monetize your app, our mobile bootcamp outlines key steps for enhancing your mobile offerings in time for the holiday season of mobile frenzy.

Posted by Danielle Landress
Associate Product Marketing Manager, Publisher Marketing

Mobile Bootcamp Part III: Focus on quality

At this point, you’ve read our recommendations for growing your app’s audience and keeping users engaged. But there are technical aspects, too, that can make or break your app’s success. Speed, for example, is crucial -- users expect apps to respond in under one second.

Yesterday, we gave recommendations for attracting, engaging, and retaining your users. Continue reading today to learn tips from Dev Gogate, Mobile Solutions Consulting Manager at Google, on providing your users with a high quality app.

  1. The smaller the app size, the better: Users have limited bandwidth and data storage, so a large app runs the risk of losing an install. App stores impose size limits and will only deliver apps under a certain size over cellular connections; Google has a 50MB limit for each APK (but allows 2GB expansion files for supporting media) and Apple limits app size at 100MB. Use the ProGuard tool to optimize your Android code and enable Resource Shrinking to remove unused and unneeded resources from dependency libraries. App Thinning offers a similar solution for decreasing app size on iOS.

  2. Build apps that use device resources optimally: Building apps without taking into account how display interacts with hardware components can drain precious resources, such as battery life. According to Dev, "App performance is critical! A badly designed app can drastically and negatively impact the the user's perception of the app's usability and will surely lead to an uninstall." Dev recommends compiling a list of metrics for your apps to perform against and then running tests. This YouTube Android performance channel and Google+ community offer excellent tips on building high performing apps.

  3. Ensure your app works across devices: Failing to catch a bug or crash that only impacts some devices quickly leads to angry customer feedback and low ratings. Dev recommends using Cloud Test Lab to simultaneously test your app on nearly every brand and model of Android devices and across multiple languages, screen orientations, and Android API versions. Dev’s expert tip: Even if you have not written any instrumentation tests for your app, you can use Robo tests to exercise your app by simulating user actions.

  4. Use A/B testing to get real user feedback: Dogfooding your app provides early insight into how users interact with your app and how it behaves beyond the test lab. Beta testing, on the other hand, gathers feedback from an enthusiastic audience. Since this testing is customer-facing, ensure the process is simple to ensure high user participation. Both of these tests gives you early feedback from users before widely releasing your app.

  5. Launch new app versions in phases and closely monitor: Don’t underestimate the number of users who may adopt a new version of your app and their levels of usage. Dev recommends using staged rollouts, which allow you to beta test different app versions and gradually release app updates with a chosen user group. The Cloud Test Lab provides access to virtual devices that give rapid feedback during development, as well as physical devices that pinpoint issues found on real, physical devices.

Creating a high quality app is essential for building and maintaining a loyal user base. Follow Dev’s recommendations to optimize your app quality and stay posted for our post tomorrow on ways to effectively monetize.

Posted by Danielle Landress
Associate Product Marketing Manager, Publisher Marketing

Protecting marketers from falsely represented inventory

As we've stated before, we're committed to keeping fraudsters out of the broader advertising ecosystem. Today we're looking at a specific aspect of this fight: the false representation of domains in ad inventory.

Deceptive ad inventory

Imagine ordering a designer handbag, only to receive a cheap imitation. Unfortunately, this type of misrepresentation happens all too often with ad inventory.

The false representation of domains in ad inventory occurs when publishers intentionally make it look like their traffic is coming from another website (usually a well-known, premium website) in order to charge higher rates for ads. This practice deceives advertisers who end up paying to appear on sites with which they may not want to be associated, and harms legitimate publishers, who aren't actually receiving the funds from ads sold in their name.

The two examples below illustrate how a branded ad can end up on a sketchy website through false representation of a domain.

Protecting against falsely represented inventory in DoubleClick Bid Manager

As part of our commitment to strengthening the integrity of our digital marketing solutions, we've added a new feature to DoubleClick Bid Manager that blocks many cases of domain misrepresentation, one of the most severe types of falsely represented ad inventory.

When a source of fraudulently misrepresented domain information is identified in Bid Manager, a filter is used to exclude invalid inventory with a high degree of confidence before advertisers bid on it, regardless of exchange or reported domain. We’ve discovered that in some instances this type of activity has accounted for up to 40% of inventory for a particular exchange.

Percent of misrepresented ad domains by exchange1

As a recent example, we noticed a publisher attempting to sell ad inventory on a pirated movie sharing website that was falsely represented with the domain name of a well-known newspaper. Fortunately, our new filter prevented ads from being purchased and displayed, thereby safeguarding advertisers from fraud and preventing this copyright infringing publisher from receiving advertising revenue.

Publishers benefit as well

It’s not just advertisers who will benefit from this new feature. The filter ensures that high quality inventory from top publishers is correctly valued and better defended against misrepresentation. As a case in point, we found that 10% of inventory offered for sale claiming to come from two popular US newspapers was in fact from other publishers falsely representing themselves as the two newspapers.

We also recognize that there are valid use cases for selling inventory via alternate domains, which is why we have taken great care to ensure that our filter targets only cases where the false representation masks the real value of the inventory.

Available to all marketers on Bid Manager

We continually look for new ways to improve and defend our advertising platforms against ad fraud, and we’re proud to offer this new feature directly on Bid Manager, without the need for advertisers to maintain blacklists or configuration settings. We’re happy to further protect advertisers and legitimate publishers by giving the boot to pretenders offering bad inventory.

Posted by Andres Ferrate
Chief Advocate, Google Ad Traffic Quality
1 Includes only exchanges from which DoubleClick Bid Manager buys >1 million impressions per day

Mobile Bootcamp Part II: Engage your users

Did you know that 52% of all apps lose at least half of their most valuable users after three months?1 In this environment, how can you ensure your app effectively attracts, engages, and retains users?

Yesterday, we kicked off our mobile bootcamp to help get your app in shape for increased traffic and monetization opportunities during the holiday season. Building on mobile expert Cheney Tsai’s recommendations for growing your app’s audience, Jason Rosenblum, Mobile Solutions Consultant at Google, shares tips for effectively engaging users.

  1. Optimize your on-boarding experience: The first-run of your app is critical in selling its value and utility. Jason suggests using A/B testing to experiment with different features, such as adding an app tutorial or custom discount code.

  2. Measure user engagement and understand how it connects to your business: Knowing whether, when, and how frequently users return to your site allows you to strategically send notifications, identify pain points, and launch features. Cohort analysis indicates patterns in user behavior by aligning all metrics by the different days of user experience, regardless of the specific day a user starts using your app.

    While Google Analytics offers standard measurement options -- average session duration, active users, loyalty, recency, audience overview -- consider the nature of your business to pinpoint significant custom metrics. Jason explains, "You need your analytics to make sense for your business. For example, if you're running a hotel booking site, you want to know the number of hotel searches being run and the number of hotel rooms being booked. Customize your analytics for your business so you can drive the right KPIs."

  3. Remind users of your app’s value: 34% of app abandonment is fueled by a loss of interest, so create rich, contextual notifications like latest news, weather, or reminders to re-engage and increase your daily/monthly users. Google Cloud Messaging, for example, allows you to implement and manage notifications across Android and iOS. Jason advises using rich notifications to add quick actions, such as the ability to Archive an email via gMail notifications, and allowing users to control whether and how often they receive notifications.

The total time spent in apps per smartphone user is increasing, yet the total number of apps used has not changed. Users, therefore, are consolidating their time in certain favored apps. Incorporate Jason’s recommendations to keep your users engaged and come back tomorrow to hear from Dev Gogate, Mobile Solutions Consulting Manager at Google, to maximize your app quality.

Posted by Danielle Landress
Associate Product Marketing Manager, Publisher Marketing
Danova, Tom. BI Intelligence: The App Store Marketing Report: User Behavior Trends, And Getting Apps To Stand Out. Business Insider, 2015.

Delivering yield, speed, and control with DoubleClick for Publishers First Look

Users read, watch, listen, and connect with content across multiple screens throughout the day. With every interaction, they expect fast, safe, and relevant experiences regardless of where they are or what device they’re using. In this environment, publishers only have a split second to deliver the most relevant and highest paying ads to maximize their overall yield without increasing latency and potentially losing users.

A few weeks ago at the IAB Ad Operations Summit, I spoke about a new feature we are testing to deliver yield, speed, and control, called DoubleClick for Publishers First Look. Today, I’d like to give you some more details about it.

One of the fastest-growing segments of programmatic advertising has been from high-CPM, low-match-rate buyers, such as remarketers. These buyers are willing to pay a substantial premium to publishers in exchange for a ‘first look’ at all of a publisher’s inventory, but they need to see a lot of impressions to find the ones they value. The standard implementation of this first look has been through a header bidding tag to indicate interest. While this works, unfortunately it has drawbacks. It adds latency to every pageview, gives one buyer preferential access, and gives up the control and protection of an ad exchange. A better solution would reduce or eliminate latency, enable any selected buyer to compete, and allow publishers to manage demand just as they do with other private or open marketplaces.

First Look does just that. It allows publishers to give trusted programmatic buyers the opportunity to bid on 100% of their inventory -- even ahead of sponsorships and reservations. By allowing these buyers to see more inventory, and by putting them in real-time competition with each other, publishers in our Beta test have seen an average 10% lift in revenue. First Look is simple to set up (no added line items), creates zero added latency (no additional ad requests), and works across all channels and formats. And since First Look is part of the DoubleClick Ad Exchange, you don’t lose any of the controls and protections you already rely on like creative review, category blocking, or malware protection.

“First Look has shown strong performance, increasing our revenue by a double digit percentage across all of our properties. There were no added tags and no need to change our page setup. Best of all, there has been no impact to what our users experience when they visit our properties, regardless of the device they’re using."
Jeremy Hlavacek, Vice President, Programmatic, The Weather Company.

We believe that First Look is good for buyers, too. According to Sam Cox, Vice President at MediaMath:

“First Look is an exciting step towards having all demand compete, simultaneously. Access to more users who are typically consumed by guarantees will drive higher ROI, and the high prices of the inventory should dispel any myth that programmatic is not premium."
Sam Cox, Vice President, OPEN Global Media Management, MediaMath

As I mentioned at the IAB Ad Ops Summit, DoubleClick’s mission is to help our publisher partners grow their ad revenues in a healthy long-term market. With First Look we are striving to create a solution that delivers lift for publishers without sacrificing consumer experience or publisher controls.

We’re excited to launch DoubleClick for Publishers First Look to all publishers early in 2016. Space in our beta is limited, but if you’re interested in getting set-up before the holiday rush, contact your account manager today. And in the coming weeks, stay tuned for more tips on how to maximize your overall yield.

Posted by Jonathan Bellack
Director, Product Management

Mobile Bootcamp Part I: Get your app into shape for the holiday season

During the 37 hours per month typically spent in apps, people look to their mobile devices for information and entertainment.

This comes as no surprise, however, to our DoubleClick customers. You already see most of your audience is mobile: more than half the queries on our platform today come from mobile devices, across mobile web and apps. This holiday season will bring increased traffic and even greater potential to grow revenue, peaking in January. Mobile app installs are expected to increase by 150% on Christmas Day compared to an average day in December.

To help you take advantage of the surge in user activity on mobile, and particularly in apps, we’ve gathered our most actionable research and best practices. Make the most of the holiday app frenzy with this four-day mobile bootcamp on reaching, engaging, and monetizing your app audiences.

Grow your app’s audience

Of the five hours per day that US consumers spend on smartphones, 54% of digital media time is spent in apps. How can you ensure your app is one of those? Cheney Tsai, our Mobile Solutions Consultant at Google, recommends five steps to help you connect with your audience everywhere.

  1. Get people talking about your app: 52% of users learn about an app from friends, family, or colleagues, proving yet again word-of-mouth is a reliable promotion method. Cheney suggests using App Invites, a beta feature for iOS and Android, which allows users to invite Google contacts to your app via email and SMS. As explained by Cheney, "First impressions matter! App Invites allow you to reach new users with a warm welcome, which could be game-changing for the long term value of your user. You can even reward the sender/receiver with a custom deal just for them."

  2. Make it easy for your existing users to find you, everywhere: By expanding your house ad campaigns to cross-promote on existing properties, you can target desktop users in addition to those on Android and iOS. Use App Indexing to redirect your SEO based traffic to your app; users who have the app are redirected into it while those without the app are prompted to install. Also, make sure your Google Play Store badge is prominently displayed on your website. Users are 47% more likely to trust and download apps upon seeing the Google Play badge!

  3. Optimize your creatives to pique users’ interests in stores: Your app’s presentation in app stores directly impacts downloads. Since the icon is the first impression, make it polished and descriptive with a featured image demonstrative of your app’s uniqueness. Experiment with the Play Store’s A/B testing features for different versions of graphic assets, titles, and descriptions. Cheney recommends playing up keywords with which users are most likely to find your app!

  4. Identify high performing channels and optimize with better analytics: Pinpoint your most successful app install campaigns and creatives to create an effective promotion strategy. For both iOS and Android, you can use Google Analytics to understand your user drop off points. Dive even deeper with app install tracking and custom campaigns to identify your top app referrers!

  5. Listen to your users and address their concerns: User comments may offer constructive feedback, so it’s integral to have a plan in place to respond and make changes. In Google Play Developer Console, you can reply to reviews to help users overcome a problem or communicate relevant information. According to developers like James Jerlecki at Text Plus, “The Reply to Reviews feature has essentially given me that direct line [to users] that I didn’t have before.”Just remember your reply is publicly visible, so ensure you have the right person in your organization replying.

With over 3.1 million apps across the Google Play and Apple stores, your app needs to be present whenever users are looking to discover new apps and stand out from the crowd when they find your app. Check out this blog tomorrow for recommendations from Jason Rosenblum, Mobile Solutions Consultant at Google, for engaging your users.

Danielle Landress
Associate Product Marketing Manager, Publisher Marketing

Reach your most valuable customers with Customer Match

Did you know that you can reach past website visitors and app users? Let's say you’re a travel brand. You can now reach people who have joined your rewards program as they plan their next trip. For example, when these rewards members search for “non-stop flights to new york” on Google.com, you can show relevant ads at the top of their search results on any device right when they’re looking to fly to New York. And when those members are watching their favorite videos on YouTube or catching up on Gmail, you can show ads that inspire them to plan their next trip.

Behind the scenes, this works by adding people to a UserList.

Prior to v201509 there were four different types:

  • BasicUserList: Remarketing to people who took specific actions (such as purchasing shoes) on your website or app.
  • RuleBasedUserList: Remarketing to people who follow advertiser-defined rules. The rule can be as simple as all visitors to your website (which is the easiest way to start remarketing).
  • LogicalUserList: Combining two or more user lists. For example, customers who purchased shoes and/or visited specific pages of your website at specific times.
  • SimilarUserList: Remarketing to people that share similar interests and behaviors with those in other user lists. For example, you can reach new potential customers that share similar interests and behaviors with those who purchased shoes on your website.

A SimilarUserList is automatically created by Google for each UserList based on a variety of factors, such as the number of people on the original list, how recently these people joined the original list, the types of sites that these people browsed and whether the original list is your own. This process may take up to 4 days once the seed list is created.

You can target or exclude user lists at the ad group level, but you can only exclude them at the campaign level.

As a reminder, please have a look at the policy for advertising based on interests and location and the policy for remarketing lists for search ads.

Customer Match

v201509 introduced a new user list type: CrmBasedUserList. It enables you to create a user list using your customers’ email addresses.

Suppose you have an existing database of email addresses of your newsletter subscribers for “people who love shoes”. With a CrmBasedUserList you can reach these subscribers and adjust your bidding accordingly, present different ads, and more. You can use a SimilarUserList of your subscribers list to potentially find new customers who share similar behaviors and interests.

Each CrmBasedUserList must have an optOutLink to provide a link to the page where people can manage their preferences for receiving email messages from the advertiser, including opting out of the advertiser email messages.

Before using this targeting strategy, please take the time to read our policy page.

A CrmBasedUserList can be used for targeting on the Search network, YouTube and Gmail, whereas a SimilarUserList of a CrmBasedUserList can only be used for targeting on YouTube and Gmail.

Keep the following points in mind when using a CrmBasedUserList:

  • Advertisers must collect email addresses as 1st party. For example, an agency can submit email addresses on behalf of an advertiser if the advertiser collected the email addresses directly from its customers.
  • Email addresses can be from Gmail or non Gmail addresses as long as they are associated with a Google account. We recommend adding all available email addresses to maximize the size of the result.
  • Ads will serve only when the user list has at least 1,000 active members. Active members are those who have used Google Search, YouTube, or Gmail at least once over the last 30 days.

If you want to read more about CrmBasedUserList, have a look at our guide and code examples.

As always, feel free to visit us or ask questions on the AdWords API Forum or our Google+ page.

, AdWords API Team

Reach holiday shoppers at scale with DoubleClick Ad Exchange

It’s the most wonderful time of the year...for you to reach holiday shoppers with your brand and products. We know shoppers come in all shapes and forms, researching and buying across screens and in-stores. That’s why you need to ensure that you’re reaching your target audiences across all the premium publishers where consumers are already spending their time, both on the web and in apps.

Last week, we announced that native ads and mobile video interstitials are now available to buyers on the DoubleClick Ad Exchange. These high-impact formats, coupled with the cleanest (fraud-free) inventory and the broadest reach of premium inventory, help you accomplish your campaign goals at scale.

Check out our holiday guide to learn more about how DoubleClick Ad Exchange can help you reach holiday shoppers this season.

Posted by Becky Chappell
Product Marketing Manager, DoubleClick

Announcing v201511 of the DFP API

If I asked you "why do you love this time of year?", I might get back a variety of responses ranging from "the fall foliage where all the leaves change color," or "turkey, stuffing, and pumpkin pie," or perhaps the most obvious answer since the advent of steamed milk - "pumpkin spice lattes." For me, it's none of those things. The reason why I get uncomfortably excited every year when November rolls around is because the DFP release & deprecation schedule aligns perfectly so that the last release of the year happens right about now. So without further ado, I present you with the latest and greatest version: v201511.

Trafficking Updates

We've been going back and cleaning up our APIs to make them simpler and easier to use. Remember that target platform unification change we made? Now that you've switched over to using TargetPlatform.ANY (and why should you miss out on that sweet mobile traffic because of a pesky ENUM?) we've removed it entirely from the LineItem and AdUnit objects. On the creatives front, Template and Custom creatives now use CreativeAssets for associated assets.

Sales Manager Updates

On the sales manager front, we've exposed a few reporting dimension attributes: PROPOSAL_FLAT_FEE and PROPOSAL_LINE_ITEM_FLAT_FEE, which represent the billing setting for the flat fee checkbox in the UI. In addition, if setting deliveryRateType and roadblockingType are things that you have been wishing for, consider your wish granted. In v201511, you can now set DeliverySettings on ProductTemplates.

See full release notes here.

As a reminder, with each new release comes a new deprecation. If you're using v201411 or earlier, it's time to look into upgrading. v201408 will be sunset at the end of November 2015, and v201411 will be sunset at the end of February 2016. If you have any questions about upgrading, let us know on the developer forum.

 - , DFP API Team