Author Archives: Jen Fitzpatrick

Google’s new tools help businesses during COVID-19

Running a business requires a whole lot of ingenuity and perseverance. It’s those same qualities that are helping local businesses adapt, and even thrive, in today’s new normal. To adjust, business owners are increasingly turning to digital tools. According to a newly released report by the Connected Commerce Council, nearly one in three small business owners said that without digital tools they would have had to close all or parts of their business.

We’ve rolled out new features to help businesses get the support they need, adapt their operations, and quickly update customers about their latest changes.

Let people know how they can help 

We’ve seen firsthand in Google Search and Maps the impact that COVID-19 has had on small businesses and how they connect with their customers. People across the world are looking for ways to continue supporting corner bookstores, local watering holes, beloved dance studios and other businesses that give their neighborhoods character—even if it’s from a distance. 

To help local businesses share how their communities can support them during COVID-19, we recently began allowing merchants in six countries to add support links for donations and gift cards to their Business Profiles on Google. Starting today, we’re rolling support links out to merchants in an additional 18 countries such as Italy, Spain and Japan. We’ve partnered with PayPal and GoFundMe for donations. For gift cards, merchants can link directly to the relevant page on their website or to their gift card offerings with one of our eligible partners, which includes Square, Toast, Clover and Vagaro.

People around the world are looking to help—with global search interest in "how to help small businesses" reaching an all-time high in March 2020, increasing more than 700 percent since February. To help connect them with nearby businesses in need, we’ve made it possible for people to look up their favorite local businesses by name to see if they’ve added donation or gift card links to their Business Profile. And in the coming weeks, people will also be able to use Search and Maps to find all of the nearby businesses that are asking for support. 

Support Links Search

People can now look up their favorite local businesses to see if they have donation or gift card links on their Business Profile

Transition to online services with ease 

Merchants who normally provided in-person services are now pivoting to connect with their customers virtually—from yoga studios offering online classes to salons hosting virtual hair styling classes. We’re making it easier for customers to discover online classes and book virtual appointments with these new features:

  • Get discovered:Merchants who are verified on Google My Business will soon be able to add attributes like “online classes,” “online appointments,” or “online estimates” to their Business Profiles to let people know how they’re operating. Today merchants can add one of these attributes using Google My Business, and in the coming weeks it’ll be visible on merchants’ Business Profiles in Search and Maps. 

  • Online service bookings directly on Google:We’re expanding Reserve with Google to help merchants offer easy appointment bookings for online services so customers can quickly find available times, book a slot, and add it to their Google Calendar—all directly from a merchant’s Business Profile. Millions of people have already booked in-person appointments with salons, restaurants and other businesses thanks to integrations from over 100 Reserve with Google partners. We’re now expanding this to include bookings for online services, starting with partners like Booksy, Regis, WellnessLiving, and Zooty. Merchants working with one of these partners can offer online bookings directly on Google and share details with customers about how to pay and join the meeting using their preferred video platform.

Online Class Booking

 Merchants can offer easy appointment bookings for online services. 

Keep everyone in the know with the latest business information

Sometimes it’s not as simple as “open” and “closed.” Since the beginning of the pandemic, we’ve added new tools to help merchants keep customers informed about how and when they’re operating. 

Across all business verticals, we launched the ability to mark their business as temporarily closed, as well as reopen when they’re ready to open their doors. We also added secondary hours and COVID-19 posts so merchants can communicate important information about their operations directly in Google Search and Maps. Since March, we’ve seen more than 1 million businesses share COVID-19 posts, with millions of clicks to merchants’ websites every week as consumers look for more information.

With many people unable to enjoy meals inside their favorite restaurants, demand for food delivery and takeout has skyrocketed. In response, we’ve added more third-party ordering providers, so people everywhere can order delivery and takeout from an additional 25,000 restaurants directly on Google. To give merchants even more control, we’ll soon be making it easier for food merchants to indicate their preferred online ordering partners on their Business Profiles. 

Today people are deciding where to grab food not only based on the menu, but also on how easy it is to pick up safely. We added attributes like “curbside pickup,” “no contact delivery,” and “dine-in” so that restaurants could easily share these important details on their Business Profiles in Search and Maps. Since March, more than 3 million restaurants have added or edited their dining attributes. Some restaurateurs are even ditching dining areas for good. To support all types of food merchants, virtual kitchens can now verify their businesses on Google My Business. 

We know that every day during this pandemic can be drastically different—and for small business owners, there can be a lot of uncertainty. While we can’t control what each day looks like, our goal is to continue helping businesses communicate the latest with consumers across the world. 

Source: Search


Helping public health officials combat COVID-19

As global communities respond to the COVID-19 pandemic, there has been an increasing emphasis on public health strategies, like social distancing measures, to slow the rate of transmission. In Google Maps, we use aggregated, anonymized data showing how busy certain types of places are—helping identify when a local business tends to be the most crowded. We have heard from public health officials that this same type of aggregated, anonymized data could be helpful as they make critical decisions to combat COVID-19. 

Starting today we’re publishing an early release of our COVID-19 Community Mobility Reports to provide insights into what has changed in response to work from home, shelter in place, and other policies aimed at flattening the curve of this pandemic. These reports have been developed to be helpful while adhering to our stringent privacy protocols and policies

The reports use aggregated, anonymized data to chart movement trends over time by geography, across different high-level categories of places such as retail and recreation, groceries and pharmacies, parks, transit stations, workplaces, and residential. We’ll show trends over several weeks, with the most recent information representing 48-to-72 hours prior. While we display a percentage point increase or decrease in visits, we do not share the absolute number of visits. To protect people’s privacy, no personally identifiable information, like an individual’s location, contacts or movement, is made available at any point. 

We will release these reports globally, initially covering 131 countries and regions. Given the urgent need for this information, where possible we will also provide insights at the regional level. In the coming weeks, we will work to add additional countries and regions to ensure these reports remain helpful to public health officials across the globe looking to protect people from the spread of COVID-19.

Global_Blogpost_Search_Spain.gif

Navigate and download a report for your region of interest

In addition to other resources public health officials might have, we hope these reports will help support decisions about how to manage the COVID-19 pandemic. For example, this information could help officials understand changes in essential trips that can shape recommendations on business hours or inform delivery service offerings. Similarly, persistent visits to transportation hubs might indicate the need to add additional buses or trains in order to allow people who need to travel room to spread out for social distancing. Ultimately, understanding not only whether people are traveling, but also trends in destinations, can help officials design guidance to protect public health and essential needs of communities.

Global_Blogpost_LA_Report_zoom.png

A Community Mobility Report example for State of Louisiana, United States

In addition to the Community Mobility Reports, we are collaborating with select epidemiologists working on COVID-19 with updates to an existing aggregate, anonymized dataset that can be used to better understand and forecast the pandemic. Data of this type has helped researchers look into predicting epidemics, plan urban and transit infrastructure, and understand people’s mobility and responses to conflict and natural disasters.

Privacy protections

The Community Mobility Reports are powered by the same world-class anonymization technology that we use in our products every day. For these reports, we use differential privacy, which adds artificial noise to our datasets enabling high quality results without identifying any individual person. 

The insights are created with aggregated, anonymized sets of data from users who have turned on the Location History setting, which is off by default. Users who have Location History turned on can choose to turn the setting off at any time from their Google Account, and can always delete Location History data directly from their Timeline

These are unprecedented times and we will continue to evaluate these reports as we get feedback from public health officials, civil society groups, local governments and the community at large. We hope these insights will add to other public health information that will help people and communities stay healthy and safe.

Source: Google LatLong


Helping public health officials combat COVID-19

As global communities respond to the COVID-19 pandemic, there has been an increasing emphasis on public health strategies, like social distancing measures, to slow the rate of transmission. In Google Maps, we use aggregated, anonymized data showing how busy certain types of places are—helping identify when a local business tends to be the most crowded. We have heard from public health officials that this same type of aggregated, anonymized data could be helpful as they make critical decisions to combat COVID-19. 

Starting today we’re publishing an early release of our COVID-19 Community Mobility Reports to provide insights into what has changed in response to work from home, shelter in place, and other policies aimed at flattening the curve of this pandemic. These reports have been developed to be helpful while adhering to our stringent privacy protocols and policies

The reports use aggregated, anonymized data to chart movement trends over time by geography, across different high-level categories of places such as retail and recreation, groceries and pharmacies, parks, transit stations, workplaces, and residential. We’ll show trends over several weeks, with the most recent information representing 48-to-72 hours prior. While we display a percentage point increase or decrease in visits, we do not share the absolute number of visits. To protect people’s privacy, no personally identifiable information, like an individual’s location, contacts or movement, is made available at any point. 

We will release these reports globally, initially covering 131 countries and regions. Given the urgent need for this information, where possible we will also provide insights at the regional level. In the coming weeks, we will work to add additional countries and regions to ensure these reports remain helpful to public health officials across the globe looking to protect people from the spread of COVID-19.

Global_Blogpost_Search_Spain.gif

Navigate and download a report for your region of interest

In addition to other resources public health officials might have, we hope these reports will help support decisions about how to manage the COVID-19 pandemic. For example, this information could help officials understand changes in essential trips that can shape recommendations on business hours or inform delivery service offerings. Similarly, persistent visits to transportation hubs might indicate the need to add additional buses or trains in order to allow people who need to travel room to spread out for social distancing. Ultimately, understanding not only whether people are traveling, but also trends in destinations, can help officials design guidance to protect public health and essential needs of communities.

Global_Blogpost_LA_Report_zoom.png

A Community Mobility Report example for State of Louisiana, United States

In addition to the Community Mobility Reports, we are collaborating with select epidemiologists working on COVID-19 with updates to an existing aggregate, anonymized dataset that can be used to better understand and forecast the pandemic. Data of this type has helped researchers look into predicting epidemics, plan urban and transit infrastructure, and understand people’s mobility and responses to conflict and natural disasters.

Privacy protections

The Community Mobility Reports are powered by the same world-class anonymization technology that we use in our products every day. For these reports, we use differential privacy, which adds artificial noise to our datasets enabling high quality results without identifying any individual person. 

The insights are created with aggregated, anonymized sets of data from users who have turned on the Location History setting, which is off by default. Users who have Location History turned on can choose to turn the setting off at any time from their Google Account, and can always delete Location History data directly from their Timeline

These are unprecedented times and we will continue to evaluate these reports as we get feedback from public health officials, civil society groups, local governments and the community at large. We hope these insights will add to other public health information that will help people and communities stay healthy and safe.

Charting the next 15 years of Google Maps

It’s easy to take for granted how much information about the world is now available at our fingertips. But it wasn’t long ago that traveling to a new place meant fumbling through sheets of turn-by-turn instructions while trying to keep one hand on the steering wheel, with no way to anticipate how bad traffic would be or find a restaurant along the way. It was around that time, 15 years ago, that Google Maps set out on an audacious goal to map the world. 

I remember seeing early versions of Google Maps and being amazed at how easily you could scroll, zoom and search the world. One of my earliest memories of working on Google Maps was as a member of our user experience team, which designs and improves the usability of our products. In a world before smartphones, one of the biggest questions that we agonized over was where to put the Print button on the page so that people could easily take their directions on the go. 

Needless to say, a lot has changed. Google Maps has mapped more than 220 countries, surfaced information for about 200 million places and businesses, and helped billions of people get from point A to point B with confidence. In the beginning, we focused on answering the question: “How do I get from here to there?” Over time, our mission has expanded from helping you navigate to also helping you discover the best places to go and things to do once you’re there. As we celebrate our birthday this week, we’re reflecting on how the definition of what a map can do has broadened, and how machine learning will propel us forward from here. 

Navigating the world: From simple directions to Live View 

Fifteen years ago, printing out directions was considered state-of-the-art. So the idea of getting turn-by-turn driving navigation from your phone while on the road seemed revolutionary. In 2009, Google Maps pioneered turn-by-turn mobile navigation, and we’ve since added directions and navigation for walking, transit, bicycles, two-wheelers, and more—all with the goal of helping you with every trip across every mode of transportation. Since people increasingly use a mix of transportation options in a single trip—like walking to the train station and then taking a rideshare to their final stop—one of our next challenges involves stitching together these navigation options and ETAs for a more seamless experience.


Directions alone aren’t enough. We’re also helping you get there faster and more comfortably by arming you with relevant real-time information like live traffic alerts, predictions for how crowded your bus will be and which bike-sharing locations have available bikes. And we’ve used technology like augmented reality (AR) to help bring the map to life in helpful ways. Last year we introduced Live View, which uses AR, AI and your smartphone camera to show you your surroundings with the directions overlaid. It solves the real pain point of walking halfway down the block toward a place only to realize you’re going the wrong way (I’ve definitely been there!).

Exploring the world once you get there

We’ve always fundamentally believed that a map is much more than masses of land and sea, that a city is more than a web of streets. After all, the things that make my hometown shine are the brunch spot with my favorite veggie scramble, the pet salon that keeps my dog happy while he gets a trim, and the pizza spot with the foosball table that keeps my kids entertained while we wait. A truly helpful map reflects all of those local insights and helps you find places and experiences that are right for you—so that’s been a big focus for us over the last few years. 


Until recently, if you were looking to grab a slice of a pizza, you’d get a list of 20 nearby pizza joints. (And way before that, you’d have to search in advance on a desktop to get the list, or if you were already out of the house you had to roam streets seeking the smell of melted cheese!) Now, we can help you find all of the pizza spots nearby, when they're open, how crowded they’ll be, and which one has the best toppings. Once you’ve decided where to go, you can easily make a reservation or call the restaurant. 


Doing this well at scale requires a deep understanding of businesses and places—which is where our active community of users comes in. Every day, people contribute more than 20 million pieces of content to Google, like photos, reviews and ratings. These contributions continually make our map richer and more helpful for everyone. They also power features like popular dishes at restaurants, up-to-date road closures and wheelchair accessible routes. We’re also making it easy for you to get things done at these places within Google Maps—so you can go from finding a yoga studio to booking a class. 

The technology propelling the future of Maps

The world is always changing—new roads are added, bus routes are changed and natural disasters alter accessible routes. That’s why a map needs to be updated, comprehensive and accurate. Major breakthroughs in AI have transformed our approach to mapmaking, helping us bring high-quality maps and local information to more parts of the world faster. 


For instance, we worked with our data operations team to manually trace common building outlines, then trained our machine learning models to recognize building edges and shapes. Thanks to this technique, we’ve mapped as many buildings in the last year as we did in the previous 10. Elsewhere, machine learning helps us recognize handwritten building numbers that would be hard even for a passerby in a car to see. This is especially important when mapping areas where formal street signs and house numbers are uncommon. In Lagos, Nigeria alone, machine learning has helped us add 20,000 street names, 50,000 addresses, and 100,000 new businesses—lighting up the map with local places and businesses where there once was little detailed information. 

The map of the next 15 years 

As we celebrate our birthday and look ahead to the next 15 years, we’re rolling out a few new updates, including a refreshed look for the app and more information about your transit rides. And we’ve updated our Google Maps icon to reflect our journey.


When we set out to map the world, we knew it would be a challenge. But 15 years in, I’m still in awe of what a gargantuan task it is. It requires building and curating an understanding of everything there is to know about the physical world, and then bringing that information to people in a way that helps you navigate, explore and get things done in your world. The real world is infinitely detailed and always changing, so our work of reflecting it back to you is never done.

Source: Google LatLong


Charting the next 15 years of Google Maps

It’s easy to take for granted how much information about the world is now available at our fingertips. But it wasn’t long ago that traveling to a new place meant fumbling through sheets of turn-by-turn instructions while trying to keep one hand on the steering wheel, with no way to anticipate how bad traffic would be or find a restaurant along the way. It was around that time, 15 years ago, that Google Maps set out on an audacious goal to map the world. 

I remember seeing early versions of Google Maps and being amazed at how easily you could scroll, zoom and search the world. One of my earliest memories of working on Google Maps was as a member of our user experience team, which designs and improves the usability of our products. In a world before smartphones, one of the biggest questions that we agonized over was where to put the Print button on the page so that people could easily take their directions on the go. 

Needless to say, a lot has changed. Google Maps has mapped more than 220 countries, surfaced information for about 200 million places and businesses, and helped billions of people get from point A to point B with confidence. In the beginning, we focused on answering the question: “How do I get from here to there?” Over time, our mission has expanded from helping you navigate to also helping you discover the best places to go and things to do once you’re there. As we celebrate our birthday this week, we’re reflecting on how the definition of what a map can do has broadened, and how machine learning will propel us forward from here. 

Navigating the world: From simple directions to Live View 

Fifteen years ago, printing out directions was considered state-of-the-art. So the idea of getting turn-by-turn driving navigation from your phone while on the road seemed revolutionary. In 2009, Google Maps pioneered turn-by-turn mobile navigation, and we’ve since added directions and navigation for walking, transit, bicycles, two-wheelers, and more—all with the goal of helping you with every trip across every mode of transportation. Since people increasingly use a mix of transportation options in a single trip—like walking to the train station and then taking a rideshare to their final stop—one of our next challenges involves stitching together these navigation options and ETAs for a more seamless experience.


Directions alone aren’t enough. We’re also helping you get there faster and more comfortably by arming you with relevant real-time information like live traffic alerts, predictions for how crowded your bus will be and which bike-sharing locations have available bikes. And we’ve used technology like augmented reality (AR) to help bring the map to life in helpful ways. Last year we introduced Live View, which uses AR, AI and your smartphone camera to show you your surroundings with the directions overlaid. It solves the real pain point of walking halfway down the block toward a place only to realize you’re going the wrong way (I’ve definitely been there!).

Exploring the world once you get there

We’ve always fundamentally believed that a map is much more than masses of land and sea, that a city is more than a web of streets. After all, the things that make my hometown shine are the brunch spot with my favorite veggie scramble, the pet salon that keeps my dog happy while he gets a trim, and the pizza spot with the foosball table that keeps my kids entertained while we wait. A truly helpful map reflects all of those local insights and helps you find places and experiences that are right for you—so that’s been a big focus for us over the last few years. 


Until recently, if you were looking to grab a slice of a pizza, you’d get a list of 20 nearby pizza joints. (And way before that, you’d have to search in advance on a desktop to get the list, or if you were already out of the house you had to roam streets seeking the smell of melted cheese!) Now, we can help you find all of the pizza spots nearby, when they're open, how crowded they’ll be, and which one has the best toppings. Once you’ve decided where to go, you can easily make a reservation or call the restaurant. 


Doing this well at scale requires a deep understanding of businesses and places—which is where our active community of users comes in. Every day, people contribute more than 20 million pieces of content to Google, like photos, reviews and ratings. These contributions continually make our map richer and more helpful for everyone. They also power features like popular dishes at restaurants, up-to-date road closures and wheelchair accessible routes. We’re also making it easy for you to get things done at these places within Google Maps—so you can go from finding a yoga studio to booking a class. 

The technology propelling the future of Maps

The world is always changing—new roads are added, bus routes are changed and natural disasters alter accessible routes. That’s why a map needs to be updated, comprehensive and accurate. Major breakthroughs in AI have transformed our approach to mapmaking, helping us bring high-quality maps and local information to more parts of the world faster. 


For instance, we worked with our data operations team to manually trace common building outlines, then trained our machine learning models to recognize building edges and shapes. Thanks to this technique, we’ve mapped as many buildings in the last year as we did in the previous 10. Elsewhere, machine learning helps us recognize handwritten building numbers that would be hard even for a passerby in a car to see. This is especially important when mapping areas where formal street signs and house numbers are uncommon. In Lagos, Nigeria alone, machine learning has helped us add 20,000 street names, 50,000 addresses, and 100,000 new businesses—lighting up the map with local places and businesses where there once was little detailed information. 

The map of the next 15 years 

As we celebrate our birthday and look ahead to the next 15 years, we’re rolling out a few new updates, including a refreshed look for the app and more information about your transit rides. And we’ve updated our Google Maps icon to reflect our journey.


When we set out to map the world, we knew it would be a challenge. But 15 years in, I’m still in awe of what a gargantuan task it is. It requires building and curating an understanding of everything there is to know about the physical world, and then bringing that information to people in a way that helps you navigate, explore and get things done in your world. The real world is infinitely detailed and always changing, so our work of reflecting it back to you is never done.

Source: Google LatLong