Tag Archives: Other

Data Connector for Zendesk now available as an add-on for Google Sheets

What’s changing 

You can now import and analyze data from Zendesk in Google Sheets with a new data connector. This add-on is now available in the G Suite Marketplace.

Who’s impacted 

End users

Why you’d use it 

Many organizations rely on Zendesk for capturing and taking action on support, customer service, and customer engagement. With the Data Connector for Zendesk, you can use it to configure and save valuable query configurations and load corresponding data into Google Sheets for analysis.


With the add-on, you can search against tickets in Zendesk (and return data to Sheets from that search), list tickets and metrics, load previous searches, and refresh query results already in your spreadsheet.

When creating a new search, you can select the fields you’d like to import to Sheets and set query conditions.

How to get started 

Additional details 

This add-on will use the Zendesk API to extract data into Sheets. At the moment, any changes to the data will not be reflected in Zendesk.

Helpful links 

Availability 

Rollout details 


G Suite editions 
  • Available to all G Suite editions 

On/off by default? 
  • This add-on can be whitelisted at the domain level. This add-on can be installed from the G Suite Marketplace.

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Exchange In-Place Archive support available for G Suite Migrate Beta

What’s changing

We’re adding support for migrating Microsoft Exchange In-Place Archives to the G Suite Migrate beta. Admins can use this new functionality to migrate the content of their user’s Exchange In-Place Archives to G Suite. Additionally, admins can:

  • Make migrated archive mail only visible in Google Vault (not Gmail).
  • Make attachments of archived mail uploaded to Google Drive only visible in Google Vault. If you turn on this setting, large email attachments will be visible in Vault (not Drive).
  • Choose how to apply labels to archive folders in Gmail.

Who’s impacted

Admins only

Why it’s important

Previously, it wasn’t possible to migrate archived email from Exchange to Gmail. This feature makes it easy for admins to migrate both active and archived email to G Suite.

How to get started

Helpful links

Availability

Rollout details
G Suite editions
  • Available to G Suite Business, G Suite Enterprise, G Suite Enterprise for Education, and Drive for Enterprise
  • Not available to G Suite Basic, G Suite for Education, and G Suite for Nonprofits

On/off by default?

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Learn how to organize and analyze data with Google Sheets on Coursera

Quick launch summary 

You can learn how to organize information and analyze data using the Getting Started with Google Sheets course now available on Coursera. This course is ideal for users who are new to Sheets, such as new employees being onboarded to G Suite, or students looking to sharpen their analytical skills. 

This course is free for all users, or you can pay an additional fee for access to additional content, projects, quizzes and a course certificate. The Getting Started with Google Sheets course will be available in most countries, see here for more information about availability.

Visit the Coursera website to access the Getting Started with Google Sheets course. To find other learning opportunities, visit the Coursera Google Cloud Learning Site.

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What’s new in G Suite – October 2019



Check out the latest "What's New in G Suite" launch recap (pdf) for a roundup of all G Suite launches from October 2019.

Archive and translated versions (coming soon for October issue)

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Ensure that Google Vault captures all emails in your domain

What you should know

To ensure that copies of all sent or received messages in your domain are stored in the associated users' Gmail mailboxes, you should set up comprehensive mail storage in the Admin console. This is not a new setting, but we’ve learned that some G Suite admins don’t realize it’s disabled by default.

Who’s impacted

Admins only

Why you’d use it

Storing these emails in Gmail mailboxes means that your Vault retention policies and holds, as well as searches and exports for Gmail, will include these emails. Examples of emails sent or received in your domain include mail sent from Calendar and Drive and other G Suite services.

How to get started



Additional details

One example of email captured by comprehensive mail storage is email written in Calendar. For instance, it’s sometimes useful to email all or a subset of the people in a meeting invite. If you click the "Email Guests" icon, it will send an email from your email address. You have the option to email all guests, target people based on RSVP status, and/or send a copy to yourself. There are no CC, BCC, or attachment options, but the details of the calendar event will be included in the email.

If you uncheck “Send copy to me” and the comprehensive mail storage option is disabled in your domain, a copy of the sent message will not be stored in any Gmail mailbox. If comprehensive mail storage is enabled in your domain, a copy of the sent message will be stored in your Sent mailbox.

Helpful links

Help Center: Set up comprehensive mail storage

Availability

Rollout details


G Suite editions

  • Comprehensive mail storage is available to G Suite Basic, G Suite Business, G Suite Enterprise, G Suite for Education, G Suite Enterprise for Education, and G Suite for Nonprofits.
  • Vault is available to G Suite Business, G Suite Enterprise, G Suite Enterprise for Education, and any G Suite users with add-on Vault licenses.

On/off by default?

  • Comprehensive mail storage is OFF by default and can be enabled at the OU level.

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USB-C Titan Security Keys now available in the US

Quick launch summary 

We’re expanding the 2-Step Verification (2SV) options available for Google Accounts by offering a new USB-C Titan Security Key in the United States.

Titan Security Keys are phishing-resistant two-factor authentication (2FA) devices that support FIDO standards. FIDO security keys are the strongest form of 2SV available, and using them can significantly reduce the risk of account hijacking. Providing a USB-C option alongside the other available 2SV methods will help make it easier for more users to protect their accounts.

These new Titan Security Keys can also be used in Google’s Advanced Protection Program for enterprise, which is designed to protect users most at risk of targeted attacks. These can include IT administrators, business executives, and employees in security-sensitive industries such as finance and healthcare.

USB-C Titan Security Keys are compatible with Android, Chrome OS, macOS, and Windows devices. For more information, see our post about USB-C Titan Security Keys on the Google Security Blog.


USB-C Titan Security Key is now available 

Availability 

Rollout details 



G Suite editions 
Available to all G Suite and Cloud Identity editions.

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Google Device Policy app ending support for iOS 9.0 soon

Quick launch summary 

The Google Device Policy app won’t support mobile devices running iOS version 9.0 or lower after the end of 2019. If your organization has advanced mobile device management (MDM) enabled, users must upgrade to iOS version 10.0 or higher to access new MDM features or to download the Device Policy app for the first time.

We will remove support for iOS 9.0 in the first release of the Device Policy app in 2020. Therefore please ensure your users upgrade their devices before the end of the year to avoid any disruption to their work.

Use our Help Center to find more information on minimum device requirements for Google mobile management.


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What’s New in G Suite – September 2019


Check out the latest "What's New in G Suite" launch recap (pdf) for a roundup of all G Suite launches from August 2019.

Archive and translated versions (coming soon for September issue)

Stay up to date with G Suite launches

Transformation reports from Google for Education are now generally available

Update (September 23, 2019): We’re working to resolve an issue that’s preventing some users from logging in. We’ll advise here once the issue is resolved.

Quick launch summary 

Earlier this year we pre-announced Google for Education transformation reports. As of today, September 23, 2019, transformation reports are available for G Suite for Education and G Suite Enterprise for Education Super Admins in K-12 districts and schools in the US, Canada, and Mexico—free of charge. Note that at launch, the reports are available in US-English only.

To learn more about Google for Education transformation reports, see here. For a list of frequently asked questions, see here.

G Suite for Education and G Suite Enterprise for Education Super Admins must login to here between September 23rd-October 9th to generate their Fall 2019 report. After logging in:

  • Click “Start Survey” to begin the Transformation Survey (15 mins) 
  • Use the “share survey link” to gather feedback from key stakeholders on how your organization is doing in 7 key areas. 
  • On October 14th, login to https://edutransformationreport.withgoogle.com/app to access and download your custom transformation report. 

When the Spring 2019 transformation report window opens, admins who have used the tool in the past or expressed interest in the tool will be notified via email.

Note: if you login to g.co/edutransformationreport between now and October 9th but don’t take or share the survey, you can still receive a report; it will simply lack a valuable section of data, recommended next steps, and resources.

Availability 

Rollout details 
G Suite editions 
  • G Suite editions: Available to K-12 G Suite for Education and G Suite Enterprise for Education in the US, Canada, and Mexico only 
  • Not available to G Suite Basic, G Suite Enterprise, G Suite Business, and G Suite for Nonprofits 
On/off by default? 


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