Making Google Chat active user metrics more detailed in the Admin console

Quick summary 

We’re making changes to how we calculate active users in Google Chat across your organization. Specifically, this new method ensures greater accuracy for detecting a user's reading and sending actions in Chat, which will provide admins more accurate reporting. 

As such, you will notice an increase in the “Active users” for Google Chat metrics Apps reports chart and exported reports. We hope this change helps you better analyze Chat usage across your organization. 

Getting started

Rollout pace 


  • Available to all Google Workspace customers, as well as legacy G Suite Business and Basic customers