Category Archives: Android Blog

News and notes from the Android team

6 ways your Android is getting more helpful this fall

 

It was only a few weeks ago that we released Android 11, the latest version of the operating system. Today, we’re highlighting six of the latest Google features for Android—available even on older versions—that make your life a little easier and more enjoyable this fall.


1. Do even more with Google Assistant and your favorite apps

AFS_Assistant_v001.png

Click on the image above to see the video of Google Assistant working with Android apps

Your Android phone comes with Google Assistant, and now you can ask it to open or search across Android apps. Try saying “Hey Google, send snap with Cartoon Lens” or “Hey Google, log a berry smoothie on MyFitnessPal." We’ve partnered with many of the top apps on Google Play including Walmart, Mint, Spotify, Etsy, and Discord, to do specific tasks unique to those individual apps. Get started by saying, “Hey Google, show my shortcuts.”


2. New ways to connect with Google Duo

AFS_Comms_v001 (1).png

Click on the image above to see the video of screen sharing in Google Duo

When your friends and family video call you with Google Duo, you can now share your screen to browse photos or plan activities together while on the call. If they aren’t catching you at a good time, they can leave a video message, which has automatic captions to help if you have hearing loss or are in a spot where you can’t play audio. Download Google Duo on Google Play.


3. Say goodbye to spam calls with Google’s Phone app


With Google’s Phone app, your Android device will stop spam callers for good and it’ll tell you who’s calling and why. We’ve been working to bring the app to more people, and it’s now available to download for the first time on most Android devices running Android 9 or above. Download Phone by Google on Google Play to get spam protection and other helpful features, and easily connect with friends and family no matter what type of devices they use. 


4. New tools for hearing loss with Sound Notifications

AFS_Access_v001 (1).png

Click on the image above to see the video of Sound Notifications

Sound Notifications flags important, inconvenient, or alarming noises around you when you have hearing loss or are even wearing headphones. Set up Sound Notifications in the Live Transcribe app, and your phone will flash, vibrate, and provide push notifications when it detects a fire alarm, a door knocking, household appliance beeps, and more. You can also set up your Wear OS smartwatch to vibrate and send a push notification, as well. Download Live Transcribe on Google Play.


5. Communicate with Action Blocks when you don’t use your voice

Action Blocks - select speaking block.png

Caption: Action Blocks makes communication more accessible

Built for people with cognitive disabilities and age-related conditions, Action Blocks can now be used to communicate short phrases. It acts as an artificial voice for people with cerebral palsy, Down Syndrome, autism, aphasia, and other speech related disabilities. In addition, Action Blocks now incorporates thousands of Picture Communication Symbols from Tobii Dynavox, making it easier to use the Android app alongside existing speech therapy and special education materials. It also now supports Japanese, French, German, and Italian. Download Action Blocks on Google Play.


6. Enjoy the entertainment you love, with a little help from Google

GTV.png

Click on the image above to see a video of the Google TV app on Android

Your TV isn't the only place for finding and watching entertainment. Starting on Android phones in the U.S., the Google Play Movies & TV app is being updated to Google TV. Google TV helps you discover what to watch with recommendations for movies and shows from across your streaming apps. And with the Google TV app, your recommendations, Library, and Watchlist go with you wherever you are, whether it’s out the front door or just to the other room. Learn more on Google Play. 

Source: Android


Doing more to design for and with people with disabilities

In 2013, I joined Google’s Central Accessibility Team. Since then, I've continuously worked to include people with disabilities across all of the work that we do at Google. October is National Disability Employment Awareness Month, a time to celebrate and recognize the contributions of people with disabilities. Today, we’re sharing a few ways we’re continuing to support hiring people with disabilities and how we design products for and with the one billion people in the world with disabilities.

Building a helpful workplace with new career resources 

In the United States, only 19 percent of people with disabilities are employed—leaving employers with a largely untapped talent pool. We need to do more to encourage the employment of people with disabilities, and we want to support that change at Google. Through the years, we’ve evaluated and iterated on our own processes to help improve disability inclusion and awareness in the workplace. Doing so has helped us build a more diverse team of people with different backgrounds and experiences that is more representative of the people using our products. 

Google PwD Careers Page

Visit the dedicated Google Careers resource page for people with disabilities to gain access to helpful resources.

We know that one of the first steps to finding a job at a new company is visiting their Careers website, but those resources may not be designed with people with disabilities in mind. This is why we've launched a dedicated Google Careers resource page that is specifically tailored toward what a job seeker with a disability might find helpful. Prospective candidates can find career resources and tips for applying, as well as read stories about Googlers with disabilities and our employee-led Google Disability Alliance community. The page also highlights the work we're doing to create products with and for people with disabilities. 

Action Blocks makes communication more accessible

Earlier this year we launched Action Blocks, an Android app designed with people with cognitive disabilities in mind that allows you to create customizable home screen buttons to navigate your device. Today, we are beginning to roll out an update to Action Blocks that will help make communication more accessible for people who are non-verbal.  

People who are non-verbal often use augmentative and alternative communication (AAC) to communicate with those around them. Updates to Action Blocks make it more familiar for anyone who uses an AAC device to communicate.
Action Blocks - select speaking block.png

You can now create Action Blocks that speak common phrases. 

You can now use a quick setup process to create Action Blocks that speak common phrases. For instance, you can set up your blocks to say, “yes,” “no,” or “Excuse me, I have something to say.” 

Action Blocks Tobii Symbols.png

Use Tobii Dynavox’s library of Picture Communication Symbols to customize your Action Blocks.

Action Blocks also comes loaded with thousands of Picture Communication Symbols from Tobii Dynavox’s library, which is commonly used on other AAC devices to communicate efficiently using pictures and symbols assigned to blocks. Having a similar set of icons available makes using Action Blocks’ AAC features more familiar for people who use Tobii Dynavox technology. 


Action Blocks works on Android phones without any additional hardware, making communication more convenient and accessible to people whether they are on the go, without their AAC devices, or don’t have access to an AAC device. And it’s now available to more people with expanded language options such as French, Italian, German, Spanish and Japanese. 


In addition to AAC functionality, if you prefer to use physical adaptive switches—which can make it easier to navigate assistive technology—you can now assign a switch to an Action Block. This way, you can tap a physical button to easily trigger a Google Assistant action on your phone—such as making a call, watching a video or controlling a home device like a thermostat. To learn more about using Action Blocks, visit the help center. 


We believe designing for and with people with disabilities means building better products all around. Today’s announcements are a few steps forward in the journey to make the world a more inclusive place for people with disabilities. 

Source: Android


Say goodbye to hold music

Sometimes, a phone call is the best way to get something done. We call retailers to locate missing packages, utilities to adjust our internet speeds, airlines to change our travel itineraries...the list goes on. But more often than not, we need to wait on hold during these calls—listening closely to hold music and repetitive messages—before we reach a customer support representative who can help. In fact, people in the United States spent over 10 million hours on hold with businesses last week.


Save time with Hold for Me

Hold for Me, our latest Phone app feature, helps you get that time back, starting with an early preview on Pixel 5 and Pixel 4a (5G) in the U.S. Now, when you call a toll-free number and a business puts you on hold, Google Assistant can wait on the line for you. You can go back to your day, and Google Assistant will notify you with sound, vibration and a prompt on your screen once someone is on the line and ready to talk. That means you’ll spend more time doing what’s important to you, and less time listening to hold music.
Hold for me call

Tap “Hold for me” in Google’s Phone app after you’re placed on hold by a business.

Hold for Me is our latest effort to make phone calls better and save you time. Last year, we introduced an update to Call Screen that helps you avoid interruptions from spam calls once and for all, and last month, we launched Verified Calls to help you know why a business is calling before you answer. Hold for Me is now another way we’re making it simpler to say hello.


Powered by Google AI

Every business’s hold loop is different and simple algorithms can't accurately detect when a customer support representative comes onto the call. Hold for Me is powered by Google’s Duplex technology, which not only recognizes hold music but also understands the difference between a recorded message (like “Hello, thank you for waiting”) and a representative on the line. Once a representative is identified, Google Assistant will notify you that someone’s ready to talk and ask the representative to hold for a moment while you return to the call. We gathered feedback from a number of companies, including Dell and United, as well as from studies with customer support representatives, to help us design these interactions and make the feature as helpful as possible to the people on both sides of the call.

While Google Assistant waits on hold for you, Google’s natural language understanding also keeps you informed. Your call will be muted to let you focus on something else, but at any time, you can check real-time captions on your screen to know what’s happening on the call.


Keeping your data safe

Hold for Me is an optional feature you can enable in settings and choose to activate during each call to a toll-free number. To determine when a representative is on the line, audio is processed entirely on your device and does not require a Wi-Fi or data connection. This makes the experience fast and also protects your privacy—no audio from the call will be shared with Google or saved to your Google account unless you explicitly decide to share it and help improve the feature. When you return to the call after Google Assistant was on hold for you, audio stops being processed altogether.

We’re excited to bring an early preview of Hold for Me to our latest Pixel devices and continue making the experience better over time. Your feedback will help us bring the feature to more people over the coming months, so they too can say goodbye to hold music and say hello to more free time.

Source: Android


Say hello to safer phone calls

Businesses often rely on phone calls to reach out to new customers and serve existing ones. But here’s the hang-up: customers often don’t answer the call if they don’t recognize the number. They worry it could be spam, or worse, a scam: a 2019 FTC report found that phone calls were the number one way people reported being contacted by scammers. While most people said they hung up on those calls, those who lost money reported a median loss of $1,000. Spam and scam calls erode trust in businesses and increase costs to consumers.

Verified Calls by Google

Verified Calls aims to solve this problem by showing the caller’s name, logo, reason for calling and a verification symbol indicating the business has been authenticated by Google. This is done in a secure way—Google doesn’t collect or store any personally identifiable information after verification.

Verified Calls is a feature on Google’s Phone app, which comes pre-loaded on many Android phones and will be available for download starting later this week on even more Android devices.

Better answer rates

We’ve been piloting Verified Calls for a few months, and the early results indicate that it improves the likelihood of someone answering a call. This in turn helps reduce business costs while identifying relevant calls to people in a trustworthy way. A wide range of businesses and institutions have been using Verified Calls during the pilot. For instance, banks calling to alert a customer about a possible fraudulent transaction can increase answer rates by stating the call reason. A food delivery or logistics company can do the same to make sure customers are available to receive their deliveries. 

Verification increases consumer trust

Based on last year’s launch of Verified SMS, which confirms the identity of the business that’s texting you, we learned that verified communication is valuable to both businesses and consumers. A study in the U.S. and Brazil found that Verified SMS increased consumer trust in brands, which significantly improved performance on metrics like likelihood to purchase, brand satisfaction, and likelihood to recommend.

Getting started

Verified Calls is initially rolling out in the U.S., Mexico, Brazil, Spain and India, with more countries to come. Brand and channel partners can get more information on our website. We also have existing partners—including Neustar, Five9, Vonage, Aspect, Bandwidth, Prestus, Telecall, and JustCall—ready to help brands improve their answer rates by using Verified Calls. To understand how Verified Calls works, tune in to our special session at Google Cloud Next ‘20 On Air.

Source: Android


Say hello to safer phone calls

Businesses often rely on phone calls to reach out to new customers and serve existing ones. But here’s the hang-up: customers often don’t answer the call if they don’t recognize the number. They worry it could be spam, or worse, a scam: a 2019 FTC report found that phone calls were the number one way people reported being contacted by scammers. While most people said they hung up on those calls, those who lost money reported a median loss of $1,000. Spam and scam calls erode trust in businesses and increase costs to consumers.

Verified Calls by Google

Verified Calls aims to solve this problem by showing the caller’s name, logo, reason for calling and a verification symbol indicating the business has been authenticated by Google. This is done in a secure way—Google doesn’t collect or store any personally identifiable information after verification.

Verified Calls is a feature on Google’s Phone app, which comes pre-loaded on many Android phones and will be available for download starting later this week on even more Android devices.

Better answer rates

We’ve been piloting Verified Calls for a few months, and the early results indicate that it improves the likelihood of someone answering a call. This in turn helps reduce business costs while identifying relevant calls to people in a trustworthy way. A wide range of businesses and institutions have been using Verified Calls during the pilot. For instance, banks calling to alert a customer about a possible fraudulent transaction can increase answer rates by stating the call reason. A food delivery or logistics company can do the same to make sure customers are available to receive their deliveries. 

Verification increases consumer trust

Based on last year’s launch of Verified SMS, which confirms the identity of the business that’s texting you, we learned that verified communication is valuable to both businesses and consumers. A study in the U.S. and Brazil found that Verified SMS increased consumer trust in brands, which significantly improved performance on metrics like likelihood to purchase, brand satisfaction, and likelihood to recommend.

Getting started

Verified Calls is initially rolling out in the U.S., Mexico, Brazil, Spain and India, with more countries to come. Brand and channel partners can get more information on our website. We also have existing partners—including Neustar, Five9, Vonage, Aspect, Bandwidth, Prestus, Telecall, and JustCall—ready to help brands improve their answer rates by using Verified Calls. To understand how Verified Calls works, tune in to our special session at Google Cloud Next ‘20 On Air.

Source: Android


Say hello to safer phone calls

Businesses often rely on phone calls to reach out to new customers and serve existing ones. But here’s the hang-up: customers often don’t answer the call if they don’t recognize the number. They worry it could be spam, or worse, a scam: a 2019 FTC report found that phone calls were the number one way people reported being contacted by scammers. While most people said they hung up on those calls, those who lost money reported a median loss of $1,000. Spam and scam calls erode trust in businesses and increase costs to consumers.

Verified Calls by Google

Verified Calls aims to solve this problem by showing the caller’s name, logo, reason for calling and a verification symbol indicating the business has been authenticated by Google. This is done in a secure way—Google doesn’t collect or store any personally identifiable information after verification.

Verified Calls is a feature on Google’s Phone app, which comes pre-loaded on many Android phones and will be available for download starting later this week on even more Android devices.

Better answer rates

We’ve been piloting Verified Calls for a few months, and the early results indicate that it improves the likelihood of someone answering a call. This in turn helps reduce business costs while identifying relevant calls to people in a trustworthy way. A wide range of businesses and institutions have been using Verified Calls during the pilot. For instance, banks calling to alert a customer about a possible fraudulent transaction can increase answer rates by stating the call reason. A food delivery or logistics company can do the same to make sure customers are available to receive their deliveries. 

Verification increases consumer trust

Based on last year’s launch of Verified SMS, which confirms the identity of the business that’s texting you, we learned that verified communication is valuable to both businesses and consumers. A study in the U.S. and Brazil found that Verified SMS increased consumer trust in brands, which significantly improved performance on metrics like likelihood to purchase, brand satisfaction, and likelihood to recommend.

Getting started

Verified Calls is initially rolling out in the U.S., Mexico, Brazil, Spain and India, with more countries to come. Brand and channel partners can get more information on our website. We also have existing partners—including Neustar, Five9, Vonage, Aspect, Bandwidth, Prestus, Telecall, and JustCall—ready to help brands improve their answer rates by using Verified Calls. To understand how Verified Calls works, tune in to our special session at Google Cloud Next ‘20 On Air.

Source: Android


Say hello to safer phone calls

Businesses often rely on phone calls to reach out to new customers and serve existing ones. But here’s the hang-up: customers often don’t answer the call if they don’t recognize the number. They worry it could be spam, or worse, a scam: a 2019 FTC report found that phone calls were the number one way people reported being contacted by scammers. While most people said they hung up on those calls, those who lost money reported a median loss of $1,000. Spam and scam calls erode trust in businesses and increase costs to consumers.

Verified Calls by Google

Verified Calls aims to solve this problem by showing the caller’s name, logo, reason for calling and a verification symbol indicating the business has been authenticated by Google. This is done in a secure way—Google doesn’t collect or store any personally identifiable information after verification.

Verified Calls is a feature on Google’s Phone app, which comes pre-loaded on many Android phones and will be available for download starting later this week on even more Android devices.

Better answer rates

We’ve been piloting Verified Calls for a few months, and the early results indicate that it improves the likelihood of someone answering a call. This in turn helps reduce business costs while identifying relevant calls to people in a trustworthy way. A wide range of businesses and institutions have been using Verified Calls during the pilot. For instance, banks calling to alert a customer about a possible fraudulent transaction can increase answer rates by stating the call reason. A food delivery or logistics company can do the same to make sure customers are available to receive their deliveries. 

Verification increases consumer trust

Based on last year’s launch of Verified SMS, which confirms the identity of the business that’s texting you, we learned that verified communication is valuable to both businesses and consumers. A study in the U.S. and Brazil found that Verified SMS increased consumer trust in brands, which significantly improved performance on metrics like likelihood to purchase, brand satisfaction, and likelihood to recommend.

Getting started

Verified Calls is initially rolling out in the U.S., Mexico, Brazil, Spain and India, with more countries to come. Brand and channel partners can get more information on our website. We also have existing partners—including Neustar, Five9, Vonage, Aspect, Bandwidth, Prestus, Telecall, and JustCall—ready to help brands improve their answer rates by using Verified Calls. To understand how Verified Calls works, tune in to our special session at Google Cloud Next ‘20 On Air.

Source: Android


Say hello to safer phone calls

Businesses often rely on phone calls to reach out to new customers and serve existing ones. But here’s the hang-up: customers often don’t answer the call if they don’t recognize the number. They worry it could be spam, or worse, a scam: a 2019 FTC report found that phone calls were the number one way people reported being contacted by scammers. While most people said they hung up on those calls, those who lost money reported a median loss of $1,000. Spam and scam calls erode trust in businesses and increase costs to consumers.

Verified Calls by Google

Verified Calls aims to solve this problem by showing the caller’s name, logo, reason for calling and a verification symbol indicating the business has been authenticated by Google. This is done in a secure way—Google doesn’t collect or store any personally identifiable information after verification.

Verified Calls is a feature on Google’s Phone app, which comes pre-loaded on many Android phones and will be available for download starting later this week on even more Android devices.

Better answer rates

We’ve been piloting Verified Calls for a few months, and the early results indicate that it improves the likelihood of someone answering a call. This in turn helps reduce business costs while identifying relevant calls to people in a trustworthy way. A wide range of businesses and institutions have been using Verified Calls during the pilot. For instance, banks calling to alert a customer about a possible fraudulent transaction can increase answer rates by stating the call reason. A food delivery or logistics company can do the same to make sure customers are available to receive their deliveries. 

Verification increases consumer trust

Based on last year’s launch of Verified SMS, which confirms the identity of the business that’s texting you, we learned that verified communication is valuable to both businesses and consumers. A study in the U.S. and Brazil found that Verified SMS increased consumer trust in brands, which significantly improved performance on metrics like likelihood to purchase, brand satisfaction, and likelihood to recommend.

Getting started

Verified Calls is initially rolling out in the U.S., Mexico, Brazil, Spain and India, with more countries to come. Brand and channel partners can get more information on our website. We also have existing partners—including Neustar, Five9, Vonage, Aspect, Bandwidth, Prestus, Telecall, and JustCall—ready to help brands improve their answer rates by using Verified Calls. To understand how Verified Calls works, tune in to our special session at Google Cloud Next ‘20 On Air.

Source: Android


Say hello to safer phone calls

Businesses often rely on phone calls to reach out to new customers and serve existing ones. But here’s the hang-up: customers often don’t answer the call if they don’t recognize the number. They worry it could be spam, or worse, a scam: a 2019 FTC report found that phone calls were the number one way people reported being contacted by scammers. While most people said they hung up on those calls, those who lost money reported a median loss of $1,000. Spam and scam calls erode trust in businesses and increase costs to consumers.

Verified Calls by Google

Verified Calls aims to solve this problem by showing the caller’s name, logo, reason for calling and a verification symbol indicating the business has been authenticated by Google. This is done in a secure way—Google doesn’t collect or store any personally identifiable information after verification.

Verified Calls is a feature on Google’s Phone app, which comes pre-loaded on many Android phones and will be available for download starting later this week on even more Android devices.

Better answer rates

We’ve been piloting Verified Calls for a few months, and the early results indicate that it improves the likelihood of someone answering a call. This in turn helps reduce business costs while identifying relevant calls to people in a trustworthy way. A wide range of businesses and institutions have been using Verified Calls during the pilot. For instance, banks calling to alert a customer about a possible fraudulent transaction can increase answer rates by stating the call reason. A food delivery or logistics company can do the same to make sure customers are available to receive their deliveries. 

Verification increases consumer trust

Based on last year’s launch of Verified SMS, which confirms the identity of the business that’s texting you, we learned that verified communication is valuable to both businesses and consumers. A study in the U.S. and Brazil found that Verified SMS increased consumer trust in brands, which significantly improved performance on metrics like likelihood to purchase, brand satisfaction, and likelihood to recommend.

Getting started

Verified Calls is initially rolling out in the U.S., Mexico, Brazil, Spain and India, with more countries to come. Brand and channel partners can get more information on our website. We also have existing partners—including Neustar, Five9, Vonage, Aspect, Bandwidth, Prestus, Telecall, and JustCall—ready to help brands improve their answer rates by using Verified Calls. To understand how Verified Calls works, tune in to our special session at Google Cloud Next ‘20 On Air.

Source: Android


Explore Kids Space: A way to nurture your kid’s curiosity

Parents have told us that they’re constantly wrestling with the role of technology in their children’s lives, and this is especially true for the many families who are spending more time at home. But kids are natural explorers and when they have access to great content, it can be a magical experience--they can read up on their favorite dinosaur, watch videos on how to bake a treat or discover new hobbies.


Family Link was created and built into our core products to give parents the tools they need to stay involved and help manage their child’s online experiences, from setting screen time limits to content safety filters, privacy controls and more. But we’ve heard that parents want more than just parental controls; with so much content out there, they also need help finding things that are enriching and engaging for their kids. To help meet this request, we took a first step with the launch of a new kids tab in Google Play that helps parents easily find and pick “teacher-approved” apps for their kids.


Today, we’re continuing to build upon these efforts with Google Kids Space, a new kids mode on select Android tablets that features apps, books and videos for your kids to explore, learn and have fun.* Kids Space will be available globally on certain Lenovo™ tablets first, including the new Lenovo Smart Tab M10 HD Gen 2, and will be coming to more Android tablets soon.†


Designed for nurturing your kid’s curiosity and creativity

Kids Space is designed with your kid at the center of the experience and made for them to become explorers of the things they love. By selecting their interests, your kids will see new and engaging content to read, play and make. Kids can even customize their experience by creating their own character.

  • Homescreen.gif

    Kids Space features daily content recommendations, fun facts and silly jokes.

  • Interest Picker.gif

    Pick and choose interests for a more customized experience. 

  • Avatar.gif

    Build your own avatar to join in on the fun. 

Recommended library of free books, apps and videos 

To evaluate and select “teacher-approved” apps in Google Play, we worked with academic experts and children’s education specialists to define rubrics. For Kids Space, we’ve built on that foundation and applied our quality standard to an ever-expanding library of apps and books in the Play and Read tabs. We worked with top publishers to make popular children’s books free of charge, and have over 400 free books available in the U.S. alone. In the Watch and Make tabs, your kids can view creative and fun videos from YouTube Kids that are engaging and encourage off-screen activities. And if you’re looking to customize even more, parents can download additional content from Google Play.

Tabs.gif

Access content that’s age-appropriate, thoughtfully designed and fun or inspiring. 

Join us in our journey as we continue to create productive and healthy experiences for kids that adapt to the evolving world and needs of your family.


* Kids Space requires a Google Account for your child. Parental controls require the Family Link app on a supported Android, Chromebook, or iOS device. Books and video content not available in all regions. Video content subject to availability of YouTube Kids app. Books content requires the Play Books app. Availability of apps, books and video content may change without notice.

† Google Assistant not available in Kids Space.

Source: Android