Author Archives: Matt Brittin

Powering economic recovery through retail

Progetto Quid is a small fashion business in Verona, Italy that provides employment opportunities for women coming out of difficult situations. When the company closed its stores during the lockdown, it  started making non-medical masks,  safeguarding its business and the future of its workers. Within two months they’d sold 700,000 masks, using Google Ads to reach their customers. As a result of switching production they were able to retain their entire staff.


This is just one of many stories of resilience we’ve heard from businesses small and large as they look to sustain themselves and support their communities. At Google, we’re helping retailers accelerate recovery with training, tools and insights to help them adapt fast. Through September we ran Accelerating Retail, a month of training and collaboration, directly engaging with more than 7,500 retailers across Europe, the Middle East and Africa, and many more in partnership with industry bodies such as HDE in Germany and One to One Monaco in France. Listening to retailers of all types across so many countries has helped us to adapt and develop the products and services that we’re now launching to support economic recovery around the world. 


Helping retailers find more customers with free listings on the Shopping tab 

We’re now making it free for retailers to list their products on the Shopping tab throughout Europe, the Middle East and Africa. Available globally in mid-October, search results on the Shopping tab will consist primarily of free listings, helping retailers to connect with more customers, regardless of whether they advertise on Google. Shoppers will be able to find more products from more stores, just in time for peak shopping season across the region. 


For retailers who already use Google Ads to reach potential customers, free product listings in the Shopping tab are a boost to your paid campaigns. In the U.S., where we launched successfully earlier this year, retailers running free listings and ads got an average of twice as many views and 50 percent more visits. Small and medium-sized businesses saw the biggest increases since the free listings launched there.
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If you already use Merchant Center and Shopping ads, you don't have to do anything to take advantage of this change; your listings will automatically show up at no cost. And we are making the onboarding process as easy as possible for retailers who are new to this over the next weeks and months. In Europe, you can also choose any Comparison Shopping Service (CSS) to work with free listings.


Connecting people with trusted local professionals

Many people are shopping locally as they spend more time at home, and searches containing "available near me" have doubled around the world. In the first half of 2020, searches for local services, like home improvement or maintenance, increased by over 25 percent in a year across a  range of European countries.


To help trusted businesses reach local customers, we’re announcing the launch of Local Services Ads in 10 European countries: Austria, Belgium, France, Germany, Ireland, Italy, The Netherlands, Spain, Switzerland and the UK.


Local Services Ads help people discover and connect with trustworthy local professionals—such as plumbers, house cleaners and electricians—backed by the Google Guaranteebadge. Potential customers can see license information and reviews from previous customers, and they can compare and contact providers. You don’t even need a website to use these ads, and you only pay when contacted by a customer—there’s no charge for people clicking on the ad. People can book services directly with a simple phone call. If you're a platform that's already connecting customers with professionals you can expandyour offering to include Local Services Ads.
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Local Services Ads in Germany and the UK

Getting small businesses online

An online presence has never been more critical for a business’s success. But, according to 2019 YouGov research, around a third of small businesses in six European countries surveyed don’t even have a website. 


To help small business owners take their first steps online, this month we launched Google for Small Business in France, Germany, Italy, Spain and the UK. It provides personalized plans including guidance on which tools are right for your business. We’ve also recently expanded Grow My Store, which helps local retailers drive customer traffic and improve their online shopping experience, to Germany, France, Netherlands, Sweden and Spain. We plan to roll out both Google for Small Business and Grow My Store to more countries before the end of the year.  


Digital tools and skills have been a lifeline in lockdown. By working together, they can be a catalyst for accelerating recovery —for retailers, their staff, customers, and the wider economy.

Supporting a greener future in Europe

This week, Google announced that we’ve eliminated our entire carbon legacy since the company was founded, as well as our most ambitious sustainability goal yet—we aim to operate on 24/7 carbon-free energy in all our data centres and campuses worldwide by 2030. 

That means that every email you send through Gmail, every question you ask Google Search and every YouTube video you watch is already carbon neutral. In the future, our services will be supplied only by carbon-free energy every hour of every day.

Here in Europe, the European Commission has set its sights on another ambitious goal with the European Green deal: to make Europe the world’s first carbon-neutral continent, reduce emissions, drive clean growth and create green jobs. 

We applaud this vision. Dating back to the first energy-efficient data centre we built in Belgium in 2007, we've made many investments to support Europe's leadership in clean energy and climate policy. Today, at the GreenTech festival in Berlin, our CEO Sundar Pichai shared how we will support Europe’s green vision further, in three main ways:

  • We’ll drive billions of euros in investment and thousands of new green jobs in Europe
  • We’ll help European business and partners increase energy efficiency through AI
  • We’ll boost innovation in cities and support European nonprofits with a €10 million Google.org Impact Challenge 

We’ll also support public policies that strengthen global action on climate through the Paris Agreement, help create carbon-free electricity systems, and ensure that the clean energy transition provides economic opportunity for all. Indeed, we know that strong public policy action is critical to making carbon-free solutions available to everyone, helping all communities prosper equally.


Investing in green infrastructure and creating thousands of jobs

By 2025, we expect to anchor over €2 billion of investment in new carbon-free energy generation projects and green infrastructure in Europe, helping to develop new technologies to make round-the-clock carbon-free energy cheaper and more widely available. This will help create more than 2,000 new clean energy jobs in Europe by 2025. 

This comes on top of other investments we’ve made in Europe. Between 2007-2018, Google invested approximately €7 billion in constructing some of the world’s most energy-efficient data centres in Europe, supporting 9,600 full-time jobs across Europe each year on average. And last year, we announced we would purchase energy from 10 new renewable energy infrastructure projects, which spurred more than €1 billion of investment in renewable energy in Belgium, Denmark, Sweden and Finland, and created approximately 1,000 jobs in the process. 

In the coming decade we’ll invest in green skills training in Europe. For example, we’re partnering with SolarPower Europe to host introductory courses on careers in the solar industry, to support their goal of driving more than half a million solar jobs in Europe and power 20 percent of Europe's electricity demand with solar by 2030.


Helping other business and organisations increase energy efficiency with AI

We’re committed to creating tools, sharing expertise and investing in technologies that help others in the transition to a carbon-free world.  We’ll do even more to help our partners increase energy efficiency and reduce waste. 

Using machine learning, we’ve reduced by 30 percent the energy needed for cooling our data centres. Now, we’re making this proven cloud technology solution available for use by commercial buildings and industrial facilities around the world—such as airports, shopping malls and other data centres, helping them reduce their own carbon impact.

For example, by using Google AI to analyse large data sets and forecast demand, the French retailer Carrefour managed to drastically reduce food waste. The German electric utility company E.ON is using Cloud Data Analytics to help energy managers make decisions that reduce costs and CO2 footprint. 


Boosting innovation, helping cities and local governments, supporting reforestation

Nonprofits, civil society organisations, and universities play a critical role in mitigating the effects of climate change. We’ve seen the positive impact of funding innovative ideas and leaders, such as U.K.-based Carbon Tracker’s partnership with WattTime and others to track global carbon emissions from satellite imagery.

To help further support Europe’s green pioneers, we’re launching a new Google.org Impact Challenge. We’re making available €10 million for the most promising European ideas and projects that support increased access to, or use of, renewable energy, decarbonization of transportation, improved air quality, natural resource planning and protection, or circular economy and design. Applications are open today. Recipients will receive up to €2 million in funding and in some cases support from the Google.org Impact Challenge Accelerator. They will be selected by independent experts, including Greentech founder Nico Rosberg, scientist Dr. Maggie Adderin-Pocock, Director General of the Finnish Environment Institute Lea Kauppi, and Former Irish Minister for the Environment John Gormley. 

In addition, we’ve pledged to help 500 cities and local governments globally reduce an aggregate of one gigaton (that’s 1 billion tons) of carbon emissions per year by 2030—more than a country the size of Germany emits. This adds to the €2.7 million from Google.org we committed last year to support European cities in implementing climate action plans. For example, with funding from the Google.org ICLEI Action Fund, the Birmingham-based nonprofit Centre for Sustainable Energy is launching an open-source, city-wide data set, along with tools to model decarbonization options for buildings in the city and other interventions.

Finally, as part of our work to remove carbon from the atmosphere, we’re launching a science-based reforestation program and pledging $1 million in funding from Google.org to develop tools that will help increase the likelihood of success for ecosystem restoration projects around the world, including in Northern Spain.

We’re optimistic that this can be a decisive decade for climate action.  We’re committed to supporting Europe's ambition to become the first carbon-neutral continent and to playing our part to move the world closer to a carbon-free future.


“Accelerating Retail” in Europe, Middle East and Africa

Online tools have been a lifeline for many in lockdown, helping people stay connected with loved ones, work remotely, access news and information, and shop for essentials. The use of technology by people and businesses leapt forward perhaps five years over a period of eight weeks, and internet usage increased by 60 percent. Changes in consumer behavior are driving businesses to adapt the way they communicate with customers, while retailers around the world have seen their business models turned upside down.


Because of this big shift, digital tools and skills will be a vital catalyst to accelerate an economic comeback. Earlier this summer we pledged to help 10 million people and businesses in Europe, the Middle East and Africa find jobs, digitize and grow over the next 18 months. Retail, which accounts for more than 9 percent of jobs in the EU alone, will play a pivotal role in the recovery.


Today we’re kicking off "Accelerating Retail," a month of activities dedicated to helping retailers in Europe, the Middle East and Africa accelerate their business recovery and growth to be ready for what comes next. We’re helping retailers of all sizes across the region be ready for the peak shopping season, and working in close partnership with local commerce and trade associations in many countries. Over the next month, we'll introduce new products, tools, free training, unique real time insights and other resources—what follows is a brief snapshot of some of this.

Consumer needs have changed, and retailers need to respond

As the world around us has changed, consumer online shopping has leapt forward and decision-making has become more complex. Our Decoding Decisions study identified a “messy middle,” the space between a consumer starting their research and making a purchase, where they navigate the explosion of choice and information available to them both online and offline. 


The messy middle has become even messier over the course of the pandemic—our needs changed, product and store availability became unpredictable. Shoppers have become more open to new brands and outlets, but they also need more help than ever to find the right product at the right price at the right time and place. This big shift is an opportunity for retail businesses large and small. 


We’re here to help retailers respond effectively—so they can quickly understand and act on consumer changes while building their brand both at store and online.

Recovery and growth through digital 

Online retail demand has grown exponentially, and businesses need a great customer experience to be competitive and build brand recognition. That’s why we’re rolling out a new version of Grow My Store in multiple countries, including Germany, France, Netherlands and Turkey. Grow My Store helps local businesses improve digital shopping, grow customer traffic and optimize online customer experience,  to successfully complete  transactions. Any business can enter their website URL into the tool to receive a customized report, industry benchmarks, digital traffic trends and actionable tips to improve. 

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We’re also making it easier for retailers to reach the right potential customers. We’ll be upgrading Smart Shopping campaigns to help with new customer acquisition and simplify advertiser onboarding. 

Meanwhile, for the first time we’ve released insights for specific fast-rising retail categories around the world via a new interactive tool in Google Search—including the queries associated with them.

What's next for online shopping

As online spend continues to grow, retail success will depend on delivering an integrated online/offline purchase experience. New research we’ve conducted in collaboration with Euromonitor found that in the next five years, most purchases will still be made in store—but retailers who bring together their digital and in-store offerings will make the biggest gains even if customers eventually choose to buy in store. Since consumers shop both online and offline, multichannel retailers and online marketplaces will drive 86 percent of the sales growth by 2024. The future of retail is not about either physical or online presence but an integrated consumer experience.

While there might be more change and uncertainty on the horizon, retail is critical to every region’s broader economic recovery. By embracing digital opportunities, retail businesses can drive resilience and growth. 

Look out for our "Accelerating Retail" updates through September—we're here to help retailers make the most of digital opportunities and prepare for what's next.

Helping European news publishers succeed online

During the pandemic, demand for local news has grown as people try to stay up to date. COVID-19 has also increased the financial challenges many of these news publishers face. It’s now more important than ever to support local news, and that’s why we are introducing the Digital Growth Program from the Google News Initiative (GNI), a free training program for small-to-medium sized news publishers. This will be available first in Europe, and will roll out to more regions in the coming months. 


The GNI Digital Growth Program has been created to help establish and grow the online business of news publishers who have more recently started developing their digital platforms. We meet regularly with publishers of all sizes to hear how we can help them develop their products, expand their business and improve their readers’ online experience. Based on feedback from these conversations, we’ve designed workshops which cover the fundamentals of digital business strategy, audience engagement and revenue strategy.


In Europe, we have partnered with FT Strategies and Table Stakes Europe from WAN-IFRA to deliver in-depth labs, which include intensive training sessions and mentoring delivered over a number of weeks and months. As part of these labs, our partners will offer training from industry experts on a range of subjects, including change management, subscriptions and audience growth. While the training is free, spaces are limited and available upon application. 


The GNI Digital Growth Program is available from today in six countries: Spain, the UK, Germany, Italy, Poland and France.  It’s all in local languages, and many more countries to follow in the coming months. Publishers can sign up to a workshop or apply for a lab at the GNI Digital Growth Program page. 


Together with the participating publishers, we will measure how this program helps to improve their business over time. This builds on many years of support we’ve provided to the news industry as part of the Google News Initiative. Most recently that support entailed emergency funding to more than 5,300 local news organizationsand five months of fee relief on Ad Manager for news publishers globally. Through these and other programs, products and partnerships, we remain committed to supporting news publishers of all sizes around the world as they transition to a more digital world.

Helping European news publishers succeed online

During the pandemic, demand for local news has grown as people try to stay up to date. COVID-19 has also increased the financial challenges many of these news publishers face. It’s now more important than ever to support local news, and that’s why we are introducing the Digital Growth Program from the Google News Initiative (GNI), a free training program for small-to-medium sized news publishers. This will be available first in Europe, and will roll out to more regions in the coming months. 


The GNI Digital Growth Program has been created to help establish and grow the online business of news publishers who have more recently started developing their digital platforms. We meet regularly with publishers of all sizes to hear how we can help them develop their products, expand their business and improve their readers’ online experience. Based on feedback from these conversations, we’ve designed workshops which cover the fundamentals of digital business strategy, audience engagement and revenue strategy.


In Europe, we have partnered with FT Strategies and Table Stakes Europe from WAN-IFRA to deliver in-depth labs, which include intensive training sessions and mentoring delivered over a number of weeks and months. As part of these labs, our partners will offer training from industry experts on a range of subjects, including change management, subscriptions and audience growth. While the training is free, spaces are limited and available upon application. 


The GNI Digital Growth Program is available from today in six countries: Spain, the UK, Germany, Italy, Poland and France.  It’s all in local languages, and many more countries to follow in the coming months. Publishers can sign up to a workshop or apply for a lab at the GNI Digital Growth Program page. 


Together with the participating publishers, we will measure how this program helps to improve their business over time. This builds on many years of support we’ve provided to the news industry as part of the Google News Initiative. Most recently that support entailed emergency funding to more than 5,300 local news organizationsand five months of fee relief on Ad Manager for news publishers globally. Through these and other programs, products and partnerships, we remain committed to supporting news publishers of all sizes around the world as they transition to a more digital world.

Free tools and training to help with economic recovery in Europe, the Middle East and Africa

Through lockdown, many of us found that online tools have been a real lifeline. We’ve used them to find information and stay connected with our communities, support local businesses, teach our children and learn new skills ourselves. The same tools will be vital in helping countries recover more quickly and more sustainably. 

That’s why Google is making a new pledge to help 10 million people and businesses in Europe, the Middle East and Africa (EMEA) find jobs, digitize and grow over the next 18 months.

Helping people learn new skills and find new jobs

Long before the coronavirus, it was clear the jobs of the future would require a new set of digital skills, so we launched Grow with Google to help people learn new skills. We were blown away by the demand, and by what people went on to achieve, and in five years we’ve trained over 14 million people in EMEA and 70 million around the world.

We’ve seen a tripling of demand for this training during lockdown. To help even more families, communities and businesses recover faster, we’re investing in new, targeted programs. For example, we will be covering the costs for 100,000 people to take the Google IT Support Professional Certificatewhich prepares people for a career in IT. Fifty thousand of these places are reserved for under-served groups who otherwise face real barriers to learning (such as language, caring responsibilities or financial difficulty). Google.org will fund local nonprofits to provide the tailored support these people require to successfully complete the course.

To help people find new job opportunities, we’ll launch our job search tool in more countries in EMEA. We are testing new features for the recovery—such as helping you find jobs that let you work from home. Job search is built in partnership with job boards, local employment agencies and others, like Pôle Emploi in France, Bayt.com in the Middle East and Monster.de in Germany, and it also helps them by finding job seekers with the right skills faster.

We’ve learned over the last five years that we need to do more to reach those whose existing jobs are most at risk of disruption by new technology. Two years ago, we allocated 100m in Google.org grants, to be disbursed over five years to organisations across Europe, the Middle East and Africa that focus on digital skills and economic opportunity. Today, we're announcing that $15m of that funding will go to non-profits that help workers and small business owners who are technologically, financially or socially excluded with critical digital skills and access to jobs.

Grow with Google

Helping local businesses get online and find more customers

As we come out of lockdown, and consumer spending picks up, we’re upgrading our tools  to help more local businesses find and connect with customers quickly. Through Google my Business, it’s easier for businesses to share their latest opening hours and information across Google Search and Maps. They can also shift quickly to new services and business models, such as pick-up, delivery and online classes and appointments. 


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We are also investing in new programs to help industries hardest hit by the pandemic, including retail and travel. 

For retail businesses, online demand has grown exponentially, so they need to provide a great customer experience to be competitive. The improved version of Grow My Store helps local businesses improve digital shopping, grow customer traffic and optimize online stores. Reaching new audiences by exporting abroad should be an easy option for every business regardless of size. 

Our Market Finder tool now provides export marketing and logistics help in light of COVID-19. To help retailers understand changes in demand, we’re releasing a new interactive tool that shares insights on fast-rising retail categories in Google Search, where in the world searches are growing, and the queries associated with them.

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For the travel industry, we’re partnering with experts like the UN World Tourism Organisation to launch training to help tourism officials across Europe, the Middle East and Africa understand and use the range of digital tools to attract travellers. This builds on our efforts to support tourism businesses across the region to help them grow with digital tools, get access to training and digitize heritage

Helping businesses work more efficiently and think differently

The crisis has accelerated trends that we’d expected to see over a longer period of time, like the use of AI and automation to help grow sales, reduce costs, and make better decisions. Research suggests that the European companies using AI most extensively are likely to grow three times faster than the average firm over the next 15 years, adding €2.7 trillion, or 19 percent, to European output by 2030.

To make this accessible for every business, we’re launching our AI for business tool to small and medium businesses in Europe. The tool, in English, with more languages to follow this year, provides businesses with a personalised report recommending the most relevant applications of AI and the potential benefits, along with practical suggestions on how to get started. This is part of our commitment to build trust in AI through responsible innovation and thoughtful regulation, so that European citizens can safely enjoy the full social and economic benefits of AI. 

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Financial support for local businesses

A digital transition cannot rely on technology alone: businesses need financial resources as well. That’s why we announced grants and ad credits for local businesses a few weeks ago. And we’ve recently launched the ability for businesses in 19 European countries to add support links on Google My Business to give their communities the option to support them with donations and gift cards. We have also added several new partners to enable gift cards, including SumUp, LaFourchette, OptioPay, Rise.ai, and Atento. 

We remain fundamentally optimistic about the future, and about the role technology can play, and we’re working with governments to help people, businesses and communities. Online tools, which have been a lifeline for many of us in lockdown, are now helping people find jobs and learn in-demand skills. If we work together, technology can be a lifeline for everyone as Europe, the Middle East and Africa look ahead to a sustainable recovery for everyone.

To find out more about these tools and programs, visit g.co/grow.

Protecting Europe’s workers: The urgent need for skills

In recent years, new technologies like artificial intelligence, machine learning, and robotics have helped companies increase efficiency and productivity and become more competitive on the global stage. But with these technological advances come challenges for governments and employers: in the short term, technology can fundamentally change the way people work, and in the long term it can displace some jobs altogether. With the additional upheaval of jobs markets as a result of the pandemic, it’s imperative that skills programs are targeted at those most at risk of displacement. 


Governments around the world, including the European Commission, are gearing up for these challenges and initiating programs to re-train their workforces. Over many years, Google has sought to play its part by building products that help European businesses grow and helping over seven million people all over Europe learn new digital skills. 

How will the future work?

We recently collaborated with the McKinsey Global Institute on new research looking at the impact of automation on jobs in almost 1,100 regional labor markets in Europe over the next ten years. The research estimates that, even accounting for expected job losses, Europe may still have a shortage of workers rather than a shortage of jobs in 2030. Before the COVID-19 pandemic, the research suggested that the shortfall could be as high as 6 million workers, although that may now be lower. To put it another way, automation in Europe is not the threat to jobs that some people fear.

However, these opportunities are not spread equally across Europe, and there’s a clear gap between the requirements of these future jobs and the skills people currently have. Some jobs will be lost, and people will need new skills to succeed in new types of work. Alongside this, COVID-19 is also having a major impact, accelerating trends that we expected to see over a longer period of time. 

Unlike most prior research about the future of work, which was conducted at a national level, this report puts regions front and centre. Towns like Mannheim and Montpellier, or Dobrich and Douro, are more similar to each other than they are to the rest of their own countries, when it comes to the impact of automation. You can see those similarities clearly in this interactive map that we launched today. 

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The map is a companion to the McKinsey Global Insititute report, showing the types of jobs that will be growing and declining across Europe’s diverse regions over the next ten years. It’s also a clear illustration of the importance of tailoring skills and training programs to the needs and opportunities of individual European regions, sectors and communities.

What’s next? 

That’s certainly been our experience: we’ve seen that training is only successful if you open it up to everyone, and especially to those most at risk of job displacement, who too often don’t have the opportunity or means to learn new skills, and may live in lower-growth regions. That’s why we’ve developed partnerships with experts to help reach underserved groups, including working with organisations toreach trade unions and workers in the transport and logistics sector, developing programs to helpwomen build confidence in their leadership skills, and funding nonprofits to provide critical services forunderserved small businesses.

The jobs market turmoil caused by the pandemic has made reskilling even more urgent. During the first few weeks of lockdown, we saw a 300 percent increase in the number of people taking our free Grow with Google training courses. Significantly, McKinsey Global Insititue conducted its research shortly before the COVID-19 crisis began, but analysis of more recent data shows a significant overlap between the jobs at risk in the next ten years and those at risk now

Every day, we work with European entrepreneurs and businesses to help them grow. Since the beginning of the pandemic, we’ve increased our support by providing funding, tools and programs to help workers and businesses recover faster from the crisis, and help people stay safe, informed and connected. Along with increasing private investment from companies like ours, we call on governments to create the right environments to help citizens learn the skills that are required for the jobs of the future. It’s up to all of us—governments, companies and citizens—to make sure all European regions thrive and the benefits of automation reach everyone.

============

Below are some of the key findings from the research and you can read McKinsey’s full report here.

Reskilling is paramount  

  • More than 90 million workers may need to develop significant new skills within their current roles, while up to 21 million may have to leave declining occupations.
  • Automation will affect sectors and occupations differently, with office work, manufacturing, agriculture and construction presenting some of the highest displacement rates. 
  • Europe may still have a shortage of workers rather than a shortage of jobs in 2030, with growth predicted in healthcare, STEM-related sectors and creative and arts industries. So while tech aptitude is an asset, it’s not everything: Europeans will spend 30 percent more time doing work related to social and emotional skills. 

The impact on labour markets will vary across countries and regions 

  • Our research revealed 13 types of regional clusters across Europe. From superstar hubs that drive change and attract worldwide talent to regions supported by public investment, these profiles reveal the continent in a new light. 
  • High-tech jobs will be a major growth area: jobs in science and engineering will grow by 40 percent in megacities like London and Paris, 35 percent in superstar hubs like Geneva and Stockholm, and 30 percent in service-based economies like Manchester and Budapest. 
  • Even before the crisis, remote work has grown steadily since 2007: around 19 percent of German and 14 percent of French workers sometimes or usually work from home. However, this growth has been concentrated in urban areas, and not in the declining regions that don’t have enough jobs.

Read the full report on McKinsey’s site here and visit our interactive map. Google wants to play its part to accelerate Europe's economic recovery through our technology, tools and training and help all Europeans benefit from long term technological advances.


Protecting Europe’s workers: The urgent need for skills

In recent years, new technologies like artificial intelligence, machine learning, and robotics have helped companies increase efficiency and productivity and become more competitive on the global stage. But with these technological advances come challenges for governments and employers: in the short term, technology can fundamentally change the way people work, and in the long term it can displace some jobs altogether. With the additional upheaval of jobs markets as a result of the pandemic, it’s imperative that skills programs are targeted at those most at risk of displacement. 


Governments around the world, including the European Commission, are gearing up for these challenges and initiating programs to re-train their workforces. Over many years, Google has sought to play its part by building products that help European businesses grow and helping over seven million people all over Europe learn new digital skills. 

How will the future work?

We recently collaborated with the McKinsey Global Institute on new research looking at the impact of automation on jobs in almost 1,100 regional labor markets in Europe over the next ten years. The research estimates that, even accounting for expected job losses, Europe may still have a shortage of workers rather than a shortage of jobs in 2030. Before the COVID-19 pandemic, the research suggested that the shortfall could be as high as 6 million workers, although that may now be lower. To put it another way, automation in Europe is not the threat to jobs that some people fear.

However, these opportunities are not spread equally across Europe, and there’s a clear gap between the requirements of these future jobs and the skills people currently have. Some jobs will be lost, and people will need new skills to succeed in new types of work. Alongside this, COVID-19 is also having a major impact, accelerating trends that we expected to see over a longer period of time. 

Unlike most prior research about the future of work, which was conducted at a national level, this report puts regions front and centre. Towns like Mannheim and Montpellier, or Dobrich and Douro, are more similar to each other than they are to the rest of their own countries, when it comes to the impact of automation. You can see those similarities clearly in this interactive map that we launched today. 

Screen Shot 2020-06-10 at 21.04.06.png

The map is a companion to the McKinsey Global Institute report, showing the types of jobs that will be growing and declining across Europe’s diverse regions over the next ten years. It’s also a clear illustration of the importance of tailoring skills and training programs to the needs and opportunities of individual European regions, sectors and communities.

What’s next? 

That’s certainly been our experience: we’ve seen that training is only successful if you open it up to everyone, and especially to those most at risk of job displacement, who too often don’t have the opportunity or means to learn new skills, and may live in lower-growth regions. That’s why we’ve developed partnerships with experts to help reach underserved groups, including working with organisations toreach trade unions and workers in the transport and logistics sector, developing programs to helpwomen build confidence in their leadership skills, and funding nonprofits to provide critical services forunderserved small businesses.

The jobs market turmoil caused by the pandemic has made reskilling even more urgent. During the first few weeks of lockdown, we saw a 300 percent increase in the number of people taking our free Grow with Google training courses. Significantly, McKinsey Global Institute conducted its research shortly before the COVID-19 crisis began, but analysis of more recent data shows a significant overlap between the jobs at risk in the next ten years and those at risk now

Every day, we work with European entrepreneurs and businesses to help them grow. Since the beginning of the pandemic, we’ve increased our support by providing funding, tools and programs to help workers and businesses recover faster from the crisis, and help people stay safe, informed and connected. Along with increasing private investment from companies like ours, we call on governments to create the right environments to help citizens learn the skills that are required for the jobs of the future. It’s up to all of us—governments, companies and citizens—to make sure all European regions thrive and the benefits of automation reach everyone.

============

Below are some of the key findings from the research and you can read McKinsey’s full report here.

Reskilling is paramount  

  • More than 90 million workers may need to develop significant new skills within their current roles, while up to 21 million may have to leave declining occupations.
  • Automation will affect sectors and occupations differently, with office work, manufacturing, agriculture and construction presenting some of the highest displacement rates. 
  • Europe may still have a shortage of workers rather than a shortage of jobs in 2030, with growth predicted in healthcare, STEM-related sectors and creative and arts industries. So while tech aptitude is an asset, it’s not everything: Europeans will spend 30 percent more time doing work related to social and emotional skills. 

The impact on labour markets will vary across countries and regions 

  • Our research revealed 13 types of regional clusters across Europe. From superstar hubs that drive change and attract worldwide talent to regions supported by public investment, these profiles reveal the continent in a new light. 
  • High-tech jobs will be a major growth area: jobs in science and engineering will grow by 40 percent in megacities like London and Paris, 35 percent in superstar hubs like Geneva and Stockholm, and 30 percent in service-based economies like Manchester and Budapest. 
  • Even before the crisis, remote work has grown steadily since 2007: around 19 percent of German and 14 percent of French workers sometimes or usually work from home. However, this growth has been concentrated in urban areas, and not in the declining regions that don’t have enough jobs.

Read the full report on McKinsey’s site here and visit our interactive map. Google wants to play its part to accelerate Europe's economic recovery through our technology, tools and training and help all Europeans benefit from long term technological advances.


A safer internet for Europe, the Middle East and Africa

Chances are you’re reading this in a country that formally recognizes Safer Internet Day—an initiative that originated in the European Union two decades ago and is now observed in as many as 150 countries around the world. 

Whether you’re spurred into doing a Security Checkup, trying our Phishing Quiz, or setting digital ground rules through Family Link, you’ll know the importance of safety in your online life. We take your safety online seriously, and are investing heavily in building, developing and sharing tools and projects to help you and your family stay safer.

Last year, we opened the Google Safety Engineering Center (GSEC) in Germany as the center of that ongoing investment. At this hub of global privacy engineering, we’ve built products such as Password Manager, which scans hundreds of millions of passwords every day and warns you if any of your credentials have been compromised. More than 100 million users have run a Password Checkup since we launched the feature last year.

More than 1,000 employees now work at GSEC, combining the best in privacy and safety engineering, product development and user experience design to help make the digital world work for everyone more safely.

Helping children learn how to be safer online

Because you want your children to be able to make the most of the web safely, we developed Be Internet Awesome in 2017 to help make digital safety knowledge as accessible as possible. Since then, we have trained millions of children through the program in Europe, the Middle East, and Africa. And today, we’re launching in four more countries: Nigeria, Kenya, South Africa, and the Netherlands. 

With Be Internet Awesome (InternetHelden in the Netherlands) Google works with non-governmental organizations to teach children how to be safer, more confident explorers of the online world. For example, we help children practice smart tactics for analyzing and evaluating information, sharing media with care, creating strong passwords, and handling bullying. 

We’re proud that the program has been awarded the Seal of Alignment by the International Society for Technology in Education, and pleased to make it available to many more children.

Helping experts make the online world safer

We know Google can’t tackle online safety alone, so we’re partnering with cross-sector experts and developers to address evolving challenges on the web. Just this month, we announced the 29 grant recipients of the Google.org Impact Challenge on Safety, a €10 million fund to support organizations across Europe who are working to address hate, extremism and child safety. 

One of them—Mama Chat, from its headquarters in Italy—has built a chat service that gives free and anonymous support for women and girls in need. Another, the Fare Network, is working to fight racism in football. You can learn more about all the grantees on our Google.org Impact Challenge website

Helping protect your devices from attack

And of course we’re continuing to build improvements into the core of our products and services that help protect people from harm. 

For example, over the last year, we made our strongest security program more accessible than ever before, by enabling you to use your Android or iOS phone as a security key instead of a standard physical security key that you need to carry around. You shouldn’t need to be an expert in computer security to stay safe, which is why this year we’ll continue to build best-in-class security features to help keep you protected against evolving online threats wherever you are on the internet.

To learn more about our resources to help keep you and your family safer, please visit the Google Safety Center

Helping Europeans succeed: Google’s impact in Europe

Europe’s economy continues to grow, helped in part by the growing digital economy which creates jobs, increases productivity and business opportunities. Yet technology is also changing the way we access information and the way we work. That's why Google partners with governments, industry, educators and others to provide the right tools and training to make sure everyone can benefit—people can learn new skills if their jobs are changing because of automation and businesses can access products and training to help them grow and compete at home and abroad. Take Borja Piedra, who went from being unemployed to starting a business selling tropical fruit grown in Granada, Spain. Or Rokka, a small village in Greece that used technology to create a festival, bringing people back to celebrate year after year.

A new report we commissioned from an independent consultancy estimates that Google’s free consumer products create €420 billion a year in value for Europeans who use tools like Google Search to access and analyse relevant information, be more productive and learn new skills. 72% of the people surveyed use Google Maps to find local businesses and 87% say they are more likely to look something up when they are unsure than before search engines existed. European workers are also more productive, with 2,800 million hours a year saved by using Google Search and Apps. The findings are based on market data and a poll of over 28,000 individuals and 6,000 businesses from across Europe.

Google’s tools also help businesses grow faster, export to other markets and be more productive, creating an estimated €177 billion in economic activity in 2019 for businesses, developers, creators and publishers right across Europe. More specifically, 72 percent of exporters agreed that online search and online advertising have made it significantly easier to find international customers, helping them to grow. Google data also shows that, on average, businesses receive €8 back in profit for every €1 they spend on Google Ads, ensuring their investments are efficient. Small businesses represent 99 percent of all businesses in Europe, and have created 85 percent of new jobs in the past five years—helping them grow faster and more efficiently boosts the whole economy.

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However, starting any business is risky. According to European figures, only 3 percent of startupsmake it past the critical early years or expand outside of their own country, so it’s crucial that industry and governments create the right conditions for European businesses to succeed. That includes helping businesses take advantage of new technology like AI and equipping people with the skills they need to succeed in the future workforce, which range from technology design and programming to critical thinking and emotional intelligence. To play our part, we’re rolling out our machine learning checkup tool across 11 European countries which helps businesses understand the applications of AI for them and practical ways to implement changes. 

We’re also providing future skills training for millions of people and providing entrepreneurs with opportunities to create new types of businesses. One of these new areas is Android which is estimated to support €11.7 billion in revenue for developers and over 1.4 million jobs in Europe, such as Denmark’s Too Good to Go, a marketplace for restaurants and supermarkets to sell their surplus food for a cheaper price.

There are still barriers that prevent everyone from accessing these opportunities—you may not have the resources, time or support to learn about new skills or technologies. Governments, industry, educators and communities must work together to ensure that people and businesses across Europe are able to grow, innovate and succeed in the future economy. At Google we’ll continue to invest in products and partnerships to be a helpful partner in Europe’s future success.