You can now upload your own pre-recorded prompts and greetings when setting up an automated attendant at Google Voice, in addition to the standard text-to-speech voice ability you currently have.
Why you’d use it
We’ve heard from you that you’d like to use your own pre-recorded prompts and greetings instead of using the existing text-to-speech option when setting up Google Voice automated attendant. Now, you can upload custom prompts and greetings for a greater degree of customization. Once you upload recordings, we offer immediate playback and automatic transcriptions to help you more easily keep track of and manage uploads.
Example of how to upload a recorded sales greeting audio file to Auto Attendant
- Admins: Visit the Help Center to learn more about managing Google Voice automated attendant for your organization.
- End users: There is no impact to end users.
- Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting August 16, 2021
- Available to all Google Workspace and G Suite customers with Google Voice standard and premier licenses.