Tag Archives: Surveys 360

Google Surveys goes global



We're excited to announce that you can now survey over 50 countries around the globe with Google Surveys.

When we first launched Google Surveys in 2012 (we called ourselves Google Consumer Surveys back then), our goal was to put quality market research in the hands of businesses of all sizes. Market research was costly and time-consuming in those days, and that made it hard for many companies to make decisions based on what their customers were actually thinking.

Google Surveys made it easy to keep your finger on the pulse of your customers with fast, reliable insights from real people. Since then, we've continued making improvements to the product. We also launched Surveys 360, our enterprise version, with advanced targeting, reporting and sharing features.

And now users of both versions can reach people in more than 50 countries. Wondering if your new product line should launch in Portugal? Stop guessing and find out. Lacking competitive intel in India? Not anymore. Trying to convince your boss that your idea is better? We can help with that.

"As a global company, we're especially excited about the targeting expansion to over 50 new countries. We'll be using Google Surveys to run consumer research and brand awareness studies in markets that have historically been difficult for researchers to access." Frank Kelly, SVP Global Marketing & Strategy, Lightspeed GMI


These new targeting choices are available starting today. Hear more from our product team in this video:



To learn more about the new country options, see our help center article.

Happy surveying!

Posted by Michael Cumberbatch, Product Manager, Google Surveys team

Google Optimize and Surveys 360 Join Forces with AdWords

Meet two new ways to understand and better serve your customers 


Here's good news for marketers: as you heard yesterday at Google Marketing Next both Optimize and Surveys 360 will soon be integrating with AdWords. The Surveys 360 integration is now live in the U.S. and Canada; the integration with Optimize will be available in the coming weeks.

Optimize is an A/B testing and personalization tool that makes it easy to see which changes to your web pages work best for your users and your business. Surveys 360 is a market research tool that helps enterprises gather fast, reliable insights from real people online and on mobile.

Why the new integrations? To make it easier than ever to understand and better serve your potential customers. Here's some detail on both.

Better landing pages, better results 


Advertisers naturally spend a lot of time thinking about their ads. What gets people to click? Will the words "free shipping" sell more than "10% off"? AdWords has always made it easy to create many different ad campaigns to see which performs best. But the ad is only part of the experience.

The new integration between Optimize and AdWords makes it easier than ever to take the next step: to improve and personalize the landing pages those ads lead to. The integration gives marketers a fast way to create and test custom landing pages based on the keyword, ad group, or campaign associated with an ad – with no need to deal with destination URLs or messy query parameters.

It's worth it. 90% of organizations that invest in personalized consumer experiences agree that they contribute significantly to more business profitability. 1

Suppose a hotel wants to improve its landing page for the keyword family friendly hotels. Using Optimize, the hotel can create and test a new variation of the landing page, one that features an image of a family enjoying themselves at the hotel pool, instead of a generic image of the hotel exterior. If the new page leads to more reservations, they've got a win. Then it's easy to keep testing headlines and images that might also do well.


Target any combination of your AdWords account, campaign, ad group, and keywords directly in Optimize.


The AdWords integration will be available for both Optimize and Optimize 360 and will be available to start using in the coming weeks. If you haven’t tried Optimize, you can get started for free here.

Why not ask your customers? 


We all need faster insights these days. That's one reason we added Surveys 360 to the Google Analytics 360 Suite last year. Surveys 360 lets you ask questions directly to a pool of 15 million real people as they browse the web or use their smartphone. The results arrive in days, or sometimes in just hours.

Now, what if you could combine that kind of speedy real-world feedback with the wealth of data that you already have in AdWords? Then you could understand both what users do and why they do it. 

That's what we're announcing today: remarketing lists published in AdWords are now available in Surveys 360 for surveys targeting. That means you can survey the users on your remarketing lists to find out what worked best for them (or didn't).

Want to know why shoppers abandoned their shopping carts? Ask them! Curious about how many customers converted due to your new free shipping offer? Ask them!


Easily target your survey to remarketing audiences published in AdWords.

Then change your marketing message on the spot to match what you learn. If your survey shows that the words "family friendly" are what brought customers to your hotel, you can build new ad groups to take advantage of this information. (You might even use Optimize to test new landing pages with that phrase!)

Here's an early report from the online shopping site Jet:

"Google Product Listing Ads (PLAs) have been an effective way for Jet.com to drive website traffic, but we needed to optimize for conversions. Surveys 360 connected us directly to our customers through remarketing audiences to determine which factors influence their purchase decisions most. The results were clear: customers care most about free, fast shipping and our free returns. We used this insight to revise our messaging in PLAs and across Jet.com which quickly improved performance."
–Ben Babcock, Director of UX Research at Jet.com 

Getting started is easy: Just log into your Surveys 360 account with the same credentials used for your AdWords account. When you select "remarketing audience" for survey targeting, your AdWords remarketing lists will be automatically pulled into Surveys 360 and ready for use. Learn more.

All together now 


 These new integrations are one more way for Optimize and Surveys 360 users to make the most of their AdWords investments. We hope you'll find them a fast and simple way to understand what works for your customers and give them more of what they want.

1Econsultancy and Google, Marketing and Measurement Survey, March 2017

Posted by Michael Cumberbatch, Product Manager, Surveys 360 and Rotimi Iziduh, Product Manager, Optimize

Using the Customer Voice to Speed Up Decision Making

Making important business decisions is often a slow process, regardless of industry or company size. In a world where innovation is increasingly important, speed is a necessity. But how does an organization streamline its decision-making process? For many companies, the answer is data. In fact, highly data-driven organizations are three times more likely than others to report significant improvement in decision-making, according to PwC research.1

When looking for meaningful insights to drive innovation and growth, market research is often a go-to data source. The problem many companies face is that market research can feel like a roadblock because it can take months to get the data.

At Lenovo, the leading PC manufacturer worldwide, constantly evolving and improving products is required to remain competitive. “We have to make decisions today for products two years from now,” says Sarah Kennedy, User Experience Researcher at Lenovo. To keep the decision-making process moving, Sarah’s team uses Google Surveys 360 for fast and accurate data. Bringing consumer insights to the table in the early stages of product development helps her team get buy-in from senior stakeholders at a faster pace. “Within seven days, we can get results that would normally take us a month,” says Sarah. 


"We put an emphasis on innovation. Collecting competitive data and industry benchmarks is critical to do this. Surveys 360 helps us get data on the current state of the market. The results are reliable and delivered at the speed we need so our teams can continue developing the best products without delay." 

– Corinna Proctor, ‎Director of User & Design Research, Lenovo 


Google Surveys 360 provides businesses with the data they need quickly, accurately, and affordably. Choose your target audience, write your survey, and get answers in as little as three days. Get started today.

Happy surveying!

1PwC's Global Data and Analytics Survey, Big Decisions™, Base: 1,135 senior executives, Global, May 2016

Posted by Kevin Fields, Product Marketing Manager, Google Surveys team

Behind the Scenes with Dylan Lorimer, Google Surveys Product Lead

Google Surveys, a new product from Google Analytics Solutions, launched on Wednesday. Google Surveys makes it easy to get fast, reliable opinions from consumers on mobile devices and across the internet. The goal, as always, is to help you make more informed business decisions, understand your marketing impact, and take the pulse of your brand.

Today we're excited to talk with Dylan Lorimer, Lead Product Manager for Google Surveys, about how this product fits in with the rest of Google Analytics Solutions and what the future looks like.

Q: What is Google Surveys?
Lorimer: Google Surveys is a online market research tool for making fast, informed, data-driven business decisions. It gives businesses access to conduct research against a representative sample of users on the web and on our mobile app, Google Opinion Rewards. It’s the evolution of Google Consumer Surveys, a product that’s been in the market since 2012 and fields 1M surveys a week.

Q: How does Google Surveys differ from Google Surveys 360?
Lorimer: Google Surveys 360 is our enterprise research product; it's a fully-supported research tool that is integrated into the Google Analytics 360 Suite. Users get advanced audience targeting, dedicated support and consolidated billing, all of which make it easy for big organizations to use. Google Surveys has fewer advanced targeting features, but it's a pay-as-you-go product so that anyone can use it. Google Surveys is currently available in U.S., Canada, United Kingdom, Germany, Mexico, Japan, Australia, Brazil, France, Spain, Italy, and the Netherlands. Google Surveys 360 is available in U.S. and Canada.

Q: How is Google Surveys different from other market research tools?
Lorimer: Traditional market research research often involves long, time-intensive surveys answered by individuals who have signed up to respond to surveys for compensation. The process is typically slow, costly, and out of reach for most businesses who want to make a quick and informed decision. Google Surveys aims to make high-quality research more accessible, and to bring the customer voice into the process of media performance measurement.

Q: Why is Google Surveys now part of Google Analytics Solutions?
Lorimer: Google Analytics Solutions is a set of powerful tools that helps marketers use data to understand their consumers and how they behave. Google Surveys bridges the gap between metrics-based performance measurement and the need many marketers have to get qualitative feedback from their customers on their cross-channel, cross-media marketing campaigns. Google Surveys has grown on its own over the past few years. When we saw the investment Google was making with Google Analytics Solutions to empower the marketer — something we’ve been focused on with Google Consumer Surveys for a few years now — it felt like the obvious choice to provide a missing tool in the portfolio.

Q: What are some examples of how customers are using Google Surveys?
Lorimer: YouVisit, a leading virtual reality company, just used us to find out how many of their clients were aware of virtual reality. They suspected a significant number of consumers were at least aware of the concept, and that some percentage would want to try it. But to convince clients to invest in virtual reality content, YouVisit needed hard facts. How many people wanted to try virtual reality? How many were even aware of it? YouVisit turned to Google Surveys to gather those numbers, and they were pleasantly surprised. A statistically significant sample from Google Surveys let them extrapolate that 23 million Americans had already tried virtual reality. With this data, YouVisit can confidently educate clients on virtual reality’s power to engage consumers.

 “Google Surveys empowers YouVisit to accomplish our mission by better understanding what the end customer wants in immersive experience — so we can create those experiences that emotionally engage, that are impactful, that drive a real-life action.” 
– Suzanne Sanders, Senior Marketing Communications Manager, YouVisit 


Q: What does the future look like for Google Surveys?
Lorimer: The future is bright! We see immense potential and we're excited about new ways we can help marketers and even developers reach their target audience, based on unique signals like location, behavior, and ad exposure. We're already serving surveys to over 10 million respondents, so in some ways pulling insights from that is a big data challenge for us — which is the kind of puzzle we like to solve best at Google. So there’s a lot we think we can do to be proactive about providing actionable data to our customers. Google Surveys as a research tool is just the beginning.

We hope you found this additional information useful. Ready to get started with Google Surveys? Learn more at g.co/surveys.

Happy surveying!

Posted by Marisa Currie-Rose, Senior Product Marketing Manager, Google Surveys