In December, Texas Attorney General Paxton filed a complaint about our ad tech business and hired contingency-fee plaintiff lawyers to handle the case. We look forward to showing in court why AG Paxton’s allegations are wrong. But given some of the misleading claims that have been circulating—in particular, the inaccurate portrayal of our well-publicized “Open Bidding” agreement with Facebook—we wanted to set the record straight.  

About our ad services 

Ad tech helps websites and apps make money and fund high-quality content. It also helps our advertising partners—most of whom are small merchants—reach customers and grow their businesses.  

AG Paxton tries to paint Google’s involvement in this industry as nefarious. The opposite is true. Unlike some B2B companies in this space, a consumer internet company like Google has an incentive to maintain a positive user experience and a sustainable internet that works for all—consumers, advertisers and publishers.

For example, as we’ve built our ad tech products, we have given people granular controls over how their information is used to personalize ads and limited the sharing of personal data to safeguard people’s privacy. We’ve invested in detecting and blocking harmful ads that violate our policies. We also build tools that load content and ads faster; block scammy ad experiences like pop-ups; and reduce the number of intrusive, annoying ads through innovations like skippable ads. Those tools not only help people, but by building trust, promote the sustainability of the free and open internet. 

We’ve worked to be open and upfront with the industry about the improvements we make to our technologies. We try to do the right thing as we balance the concerns of publishers, advertisers, and the people who use our services. Our ad tech rivals and large partners may not always like every decision we make—we’re never going to be able to please everybody. But that’s hardly evidence of wrongdoing and certainly not a credible basis for an antitrust lawsuit.

Here are just a few of the things AG Paxton’s complaint gets wrong:

Myth: Google “dominates the online advertising landscape for image-based web display ads.”
Fact: The ad tech industry is incredibly crowded and competitive.

Competition in online advertising has made ads more affordable and relevant, reduced ad tech fees, and expanded options for publishers and advertisers.

The online advertising space is famously crowded. We compete with household names like Adobe, Amazon, AT&T, Comcast, Facebook, Oracle, Twitter and Verizon. Facebook, for example, is the largest seller of display ads and Amazon last month surpassed us as the preferred ad buying platform for advertisers. We compete fiercely with those companies and others such as Mediaocean, Amobee, MediaMath, Centro, Magnite, The Trade Desk, Index Exchange, OpenX, PubMatic and countless more. A growing number of retail brands such as Walmart, Walgreens, Best Buy, Kroger and Target are also offering their own ad tech.

Myth: Google “extracts a very high ... percent of the ad dollars otherwise flowing to online publishers.”
Fact: Our fees are actually lower than reported industry averages.

Our ad tech fees are lower than reported industry averages. Publishers keep about 70 percent of the revenue when using our products, and for some types of advertising, publishers keep even more—that’s more money in publishers’ pockets to fund their creation of high-quality content.

Myth: We created an alternative to header bidding that “secretly stacks the deck in Google’s favor.”
Fact: We created Open Bidding to address the drawbacks of header bidding.

Header bidding refers to running an auction among multiple ad exchanges for given ad space. You won’t read this in AG Paxton’s complaint, but the technology has real drawbacks: Header bidding auctions take place within the browser, on your computer or mobile phone, so they require the device to use more data in order to work. This can lead to problems like webpages taking longer to load and device batteries draining faster. And the multilayered complexity of header bidding can lead to fraud and other problems that can artificially increase prices for advertisers, as well as billing discrepancies that can hurt publisher revenue.

So we created an alternative to header bidding, called Open Bidding, which runs within the ad server instead of on your device. This solves many of the problems associated with header bidding. Open Bidding provides publishers access to demand from dozens of networks and exchanges. This helps increase demand for publisher inventory and competition for ad space, which enables publishers to drive more revenue. In fact, our data shows that publishers who decide to use Open Bidding on Ad Manager typically see double-digit revenue increases across our partners and exchange—and they can measure this for themselves. 

Additionally, our publisher platform has always integrated with header bidding, so publishers have the choice to use their preferred bidding solution. Publishers can and do bring bids from non-Google header bidding tools into our platform.

Since we launched Open Bidding, traditional header bidding has continued to grow. In fact, a recent survey shows about 90 percent of publishers currently use header bidding for desktop and 60 percent use header bidding for mobile in-app or in-stream video. Amazon also launched an entirely new competitive header bidding solution, which uses the same server-side approach that we do. Header bidding is an evolving and growing space—and now, as a result of our work, there are alternatives to header bidding that improve the user experience.

Myth: Our Open Bidding agreement with Facebook harms publishers.
Fact: Facebook is one of over 25 partners in Open Bidding, and their participation actually helps publishers.

AG Paxton also makes misleading claims about Facebook’s participation in our Open Bidding program.  Facebook Audience Network (FAN)’s involvement isn’t a secret. In fact, it was well-publicized and FAN is one of over 25 partners participating in Open Bidding. Our agreement with FAN simply enables them (and the advertisers they represent) to participate in Open Bidding. Of course we want FAN to participate because the whole goal of Open Bidding is to work with a range of ad networks and exchanges to increase demand for publishers’ ad space, which helps those publishers earn more revenue. FAN’s participation helps that. But to be clear, Open Bidding is still an extremely small part of our ad tech business, accounting for less than 4 percent of the display ads we place.

AG Paxton inaccurately claims that we manipulate the Open Bidding auction in FAN’s favor. We absolutely don’t. FAN must make the highest bid to win a given impression. If another eligible network or exchange bids higher, they win the auction. FAN’s participation in Open Bidding doesn't prevent Facebook from participating in header bidding or any other similar system. In fact, FAN participates in several similar auctions on rival platforms.

And AG Paxton’s claims about how much we charge other Open Bidding partners are mistaken—our standard revenue share for Open Bidding is 5-10 percent.

Myth: AMP was designed to hurt header bidding.
Fact: AMP was designed in partnership with publishers to improve the mobile web.

AG Paxton’s claims about AMP and header bidding are just false. Engineers at Google designed AMP in partnership with publishers and other tech companies to help webpages load faster and improve the user experience on mobile devices—not to harm header bidding.

AMP supports a range of monetization options, including header bidding. Publishers are free to use both AMP and header bidding technologies together if they choose. The use of header bidding doesn’t factor into publisher search rankings. 

Myth: We force partners to use Google tools.
Fact: Partners can readily use our tools and other technologies side by side. 

This claim isn’t accurate either. Publishers and advertisers often use multiple technologies simultaneously. In fact, surveys show the average large publisher uses six different platforms to sell ads on its site, and plans to use even more this year. And the top 100 advertisers use an average of four or more platforms to buy ads.

All of this is why we build our technologies to be interoperable with more than 700 rival platforms for advertisers and 80 rival platforms for publishers.

AG Paxton’s complaint talks about the idea that we offer tools for both advertisers and publishers as if that’s unusual or problematic. But that reflects a lack of knowledge of the online ads industry, where serving both advertisers and publishers is actually commonplace. Many firms with competing ad tech businesses, such as AT&T, Amazon, Twitter, Verizon, Comcast and others, offer ad platforms and tools like ours that cater to both advertisers and publishers. We don’t require either advertisers or publishers to use our whole “stack,” and many don’t. Ultimately, advertisers and publishers can choose what works best for their needs.

Myth: “Google uses privacy concerns to advantage itself.”
Fact: Consumers expect us to secure their data—and we do.

AG Paxton misrepresents our privacy initiatives. We're committed to operating our advertising business in a way that gives people transparency into and control over how their data is used. Consumers also increasingly expect, and data privacy laws require, strict controls over ad tracking tools like cookies and ad identifiers. So we’re focused on meeting those expectations and requirements. As we do so, we’ve created privacy-protecting solutions that enable other ad tech companies to continue to operate and introduced an open and collaborative industry initiative called the Privacy Sandbox, which is working on alternatives to cookies that preserve privacy while protecting free content. Other web browsers have likewise taken similar steps to limit the use of cookies and protect user privacy.

More information

There are many other things this complaint simply gets wrong. You can read more about our ad tech business by visiting our competition website.

We look forward to defending ourselves in court. In the meantime, we’ll continue our work to help publishers and advertisers grow with digital ads and create a sustainable advertising industry that supports free content for everyone.

Our response to today’s lawsuit about the design of Google Search by state attorneys general:

Google Search is designed to provide you with the most relevant results. We know that if you don’t like the results we’re giving you, you have numerous alternatives—including Amazon, Expedia, Tripadvisor and many others just a click away.

So we keep working to improve our results, designing and rolling out helpful features in Search—including maps, links to products and services you can buy directly, flight and hotel options, and local business information like hours of operation and delivery services.

Look at how our search results have evolved and improved over the years. This is what our search results looked like in 2000—10 blue links, but no other useful features:

And this is what they look like today—more useful information, more direct connections to businesses, more links to websites. Our rigorous testing tells us that you far prefer these types of rich results.

Other search engines like Microsoft’s Bing seem to have heard the same feedback because they have also evolved to provide these kinds of direct results.

To get more specifically to the issues raised in today’s lawsuit: it suggests we shouldn't have worked to make Search better and that we should, in fact, be less useful to you. When you search for local products and services, we show information that helps you connect with businesses directly and helps them reach more customers. This lawsuit demands changes to the design of Google Search, requiring us to prominently feature online middlemen in place of direct connections to businesses.   

Redesigning Google Search this way would harm the quality of your search results. And it would come at the expense of businesses like retailers, restaurants, repair shops, airlines and hotels whose listings in Google help them get discovered, and connect directly with customers. They would have a harder time reaching new customers and competing against big commerce and travel platforms and other aggregators and middlemen. 

The data shows that our local results in Search drive more than 4 billion direct connections for businesses every month (such as visits to businesses’ websites, people calling merchants, getting directions to stores, ordering food from restaurants). 

Even as we have added content and features to our search results, the volume of traffic we send to non-Google sites has increased every year since Search was created. Our search results page, which used to show 10 links, now shows an average of 26 outgoing links on mobile devices. 

The claims being made have been closely examined and rejected by regulators and courts around the world, including the U.S. Federal Trade Commission, competition authorities in Brazil, Canada and Taiwan, and courts in the United Kingdom and Germany, who all agreed that our changes are designed to improve your search results. It’s also well established that the most important driver for our search results is the specific query—not your personal data.

We know that scrutiny of big companies is important and we’re prepared to answer questions and work through the issues. But this lawsuit seeks to redesign Search in ways that would deprive Americans of helpful information and hurt businesses’ ability to connect directly with customers. We look forward to making that case in court, while remaining focused on delivering a high-quality search experience for our users. 

Editor’s Note: Today the CEOs of Google, Facebook and Twitter are testifying before the U.S. Senate Commerce Committee. Read our CEO Sundar Pichai’s opening testimony below, describing how Section 230 makes it possible for Google to provide access to a wide range of information—including high-quality local journalism—while responsibly protecting people from harm and keeping their information private.

Chairman Wicker, Ranking Member Cantwell, and distinguished members of the Committee, thank you for the opportunity to appear before you today.

The internet has been a powerful force for good over the past three decades. It has radically improved access to information, whether it’s connecting Americans to jobs, getting critical updates to people in times of crisis, or helping a parent find answers to questions like “How can I get my baby to sleep through the night?”

At the same time, people everywhere can use their voices to share new perspectives, express themselves and reach broader audiences than ever before. Whether you’re a barber in Mississippi or a home renovator in Indiana, you can share a video and build a global fanbase—and a successful business—right from your living room.

In this way, the internet has been one of the world’s most important equalizers. Information can be shared—and knowledge can flow—from anyone, to anywhere. But the same low barriers to entry also make it possible for bad actors to cause harm.

As a company whose mission is to organize the world's information and make it universally accessible and useful, Google is deeply conscious of both the opportunities and risks the internet creates. 

I’m proud that Google’s information services like Search, Gmail, Maps, and Photos provide thousands of dollars a year in value to the average American—for free. We feel a deep responsibility to keep the people who use our products safe and secure, and have long invested in innovative tools to prevent abuse of our services. 

When it comes to privacy we are committed to keeping your information safe, treating it responsibly, and putting you in control. We continue to make privacy improvements —like the changes I announced earlier this year to keep less data by default—and support the creation of comprehensive federal privacy laws.

We are equally committed to protecting the quality and integrity of information on our platforms, and supporting our democracy in a non-partisan way.

As just one timely example, our information panels on Google and YouTube inform users about where to vote and how to register. We’ve also taken many steps to raise up high-quality journalism, from sending 24 billion visits to news websites globally every month, to our recent $1 billion investment in partnerships with news publishers.

Since our founding, we have been deeply committed to the freedom of expression. We also feel a responsibility to protect people who use our products from harmful content and to be transparent about how we do that. That’s why we set and publicly disclose clear guidelines for our products and platforms, which we enforce impartially. 

We recognize that people come to our services with a broad spectrum of perspectives, and we are dedicated to building products that are helpful to users of all backgrounds and viewpoints.

Let me be clear: We approach our work without political bias, full stop. To do otherwise would be contrary to both our business interests and our mission, which compels us to make information accessible to every type of person, no matter where they live or what they believe.

Of course, our ability to provide access to a wide range of information is only possible because of existing legal frameworks, like Section 230. The United States adopted Section 230 early in the internet’s history, and it has been foundational to U.S. leadership in the tech sector. It protects the freedom to create and share content while supporting the ability of platforms and services of all sizes to responsibly address harmful content.   

We appreciate that this Committee has put great thought into how platforms should address content, and we look forward to having these conversations. 

As you think about how to shape policy in this important area, I would urge the Committee to be very thoughtful about any changes to Section 230 and to be very aware of the consequences those changes might have on businesses and customers.

At the end of the day, we all share the same goal: free access to information for everyone and responsible protections for people and their data. We support legal frameworks that achieve these goals, and I look forward to engaging with you today about these important issues, and answering your questions.