Easier auto attendant configuration for transferred calls

What’s changing

The Google Voice auto attendant can now be configured to transfer calls to a person with Google Voice in addition to a phone number.

Who’s impacted

Admins only

Why you’d use it

To direct callers to the correct people in your organization, you can set up a menu system in Google Voice. This automated attendant (called “auto attendant”) lets callers select options by pressing keys on their phone. For example, you can set up a menu that says, “For Support, press 1. For Sales, press 2. To speak to an operator, press 0.”

With this change, you can now direct callers to a specific user without having to look up that user’s number when setting up the transfer in the Admin console.

How to get started

  • Admins: In the Admin console, go to Apps > G Suite > Google Voice and follow the steps in this Help Center article.
    • Make sure to select “User” under “Transfer type.” Here, you can enter the user’s email address.

  • End users: No action required.

Additional details

The option to transfer to phone numbers is still available if you’d prefer that setup.

Helpful links


Rollout details

G Suite editions

  • Available to Google Voice Enterprise users

On/off by default?

  • This feature will be OFF by default.

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