Author Archives: Nicole Rogers

G Suite and Freshdesk at your (customer) service

Managing teams and customer requests across geographies and disciplines can be a challenge, but cloud-based applications like Freshdesk can make it much easier. What’s great about Freshdesk is that it’s a popular customer support and IT helpdesk solution—and, better yet, it integrates with G Suite.

Together, G Suite and Freshdesk help companies manage many customer interactions in one place which helps businesses collaborate and address customer concerns quicker. Win-win. Integrate your favorite Google and G Suite tools like Gmail, Hangouts, Google Drive, Analytics and more, directly into Freshdesk. Check it out.

The power of GSuite + Freshdesk

How Citizens Advice uses G Suite and Freshdesk

Citizens Advice is a network of nearly 300 independent charities in England and Wales. The organization provides free consultation on issues like housing, immigration, and consumer rights, and employs 30,000 staff across 2,700 locations. More than three-quarters of the staff are trained volunteers who work remotely. With so many inquiries per year, it’s imperative that Citizens Advice has the tools to collaborate, analyze and improve customer experience, particularly when bringing together so many independent partners. Plus, the organization requires a solution that can integrate directly with existing IT infrastructure.

Citizens Advice chose G Suite and Freshdesk to help with this. Says Simon Sheridan, product manager at Citizens Advice, “G Suite and Freshdesk help our teams collaborate and create more value for our customers every day.” The organization uses both tools to:

  • Collaborate with distributed teams. G Suite apps like Drive, Docs, Sheets, Slides and Calendar help Citizens Advice organize customer support processes, and to collaborate across distributed teams, including its large network of volunteers.
  • Create better support functions for customers. The company uses integrations with G Suite and Freshdesk to mitigate customer support issues quicker. For example, Citizens Advice uses Hangouts to resolve customer issues face-to-face.
  • Analyze and optimize the customer support process. With tools like Freshdesk and Freshservice by Freshworks, Citizens Advice is able to analyze and improve the customer support process. The company also monitors and reports on each stage of the customer journey using G Suite tools. 

Learn more about how your business can use G Suite and Freshdesk to deliver better customer experiences. Sign up for this webinar on Thursday, November 9, 2017 at 2pm GMT if you’re in Europe, or at 11am PT / 2pm ET if you’re in North America.

Source: Google Cloud


G Suite and Freshdesk at your (customer) service

Managing teams and customer requests across geographies and disciplines can be a challenge, but cloud-based applications like Freshdesk can make it much easier. What’s great about Freshdesk is that it’s a popular customer support and IT helpdesk solution—and, better yet, it integrates with G Suite.

Together, G Suite and Freshdesk help companies manage many customer interactions in one place which helps businesses collaborate and address customer concerns quicker. Win-win. Integrate your favorite Google and G Suite tools like Gmail, Hangouts, Google Drive, Analytics and more, directly into Freshdesk. Check it out.

The power of GSuite + Freshdesk

How Citizens Advice uses G Suite and Freshdesk

Citizens Advice is a network of nearly 300 independent charities in England and Wales. The organization provides free consultation on issues like housing, immigration, and consumer rights, and employs 30,000 staff across 2,700 locations. More than three-quarters of the staff are trained volunteers who work remotely. With so many inquiries per year, it’s imperative that Citizens Advice has the tools to collaborate, analyze and improve customer experience, particularly when bringing together so many independent partners. Plus, the organization requires a solution that can integrate directly with existing IT infrastructure.

Citizens Advice chose G Suite and Freshdesk to help with this. Says Simon Sheridan, product manager at Citizens Advice, “G Suite and Freshdesk help our teams collaborate and create more value for our customers every day.” The organization uses both tools to:

  • Collaborate with distributed teams. G Suite apps like Drive, Docs, Sheets, Slides and Calendar help Citizens Advice organize customer support processes, and to collaborate across distributed teams, including its large network of volunteers.
  • Create better support functions for customers. The company uses integrations with G Suite and Freshdesk to mitigate customer support issues quicker. For example, Citizens Advice uses Hangouts to resolve customer issues face-to-face.
  • Analyze and optimize the customer support process. With tools like Freshdesk and Freshservice by Freshworks, Citizens Advice is able to analyze and improve the customer support process. The company also monitors and reports on each stage of the customer journey using G Suite tools. 

Learn more about how your business can use G Suite and Freshdesk to deliver better customer experiences. Sign up for this webinar on Thursday, November 9, 2017 at 2pm GMT if you’re in Europe, or at 11am PT / 2pm ET if you’re in North America.

How LumApps and G Suite keep employees organized and informed

This year at Google Cloud Next, we recognized some of our partners for outstanding innovation. One of those partners, LumApps, received the “Solution Innovation of the Year” award for its corporate intranet and social platform for businesses. Deeply integrated with G Suite, LumApps houses resources like corporate news, social communities, employee directories and go-to G Suite apps—like Drive, Calendar or Gmail—all in one place. Check it out:

LumApps - Enterprise Portal for Google's G Suite

With LumApps, employees use single sign-on to securely access their corporate information and G Suite apps. Plus, it’s easy to search within the Google tools they use everyday because LumApps uses the power of Google Search to surface the right information when it’s needed.

“Our solution runs on Google Cloud Platform and we really appreciate the performance and scale that Google solutions offer,” says Elie Mélois, chief technology officer of LumApps. “Google's expertise in cloud service made it a clear choice for LumApps, which is why we decided to build on their reliable and powerful platform.”

Companies are using LumApps and G Suite to centralize resources and connect teams throughout their organizations. To learn more about how your business can use LumApps and G Suite, sign up for this free webinar on April 27, 2017 at 1pm ET/10am PT.

Source: Gmail Blog


How LumApps and G Suite keep employees organized and informed

This year at Google Cloud Next, we recognized some of our partners for outstanding innovation. One of those partners, LumApps, received the “Solution Innovation of the Year” award for its corporate intranet and social platform for businesses. Deeply integrated with G Suite, LumApps houses resources like corporate news, social communities, employee directories and go-to G Suite apps—like Drive, Calendar or Gmail—all in one place. Check it out:

With LumApps, employees use single sign-on to securely access their corporate information and G Suite apps. Plus, it’s easy to search within the Google tools they use everyday because LumApps uses the power of Google Search to surface the right information when it’s needed.

“Our solution runs on Google Cloud Platform and we really appreciate the performance and scale that Google solutions offer,” says Elie Mélois, chief technology officer of LumApps. “Google's expertise in cloud service made it a clear choice for LumApps, which is why we decided to build on their reliable and powerful platform.”

Companies are using LumApps and G Suite to centralize resources and connect teams throughout their organizations. To learn more about how your business can use LumApps and G Suite, sign up for this free webinar on April 27, 2017 at 1pm ET/10am PT.

Source: Gmail Blog


How LumApps and G Suite keep employees organized and informed

This year at Google Cloud Next, we recognized some of our partners for outstanding innovation. One of those partners, LumApps, received the “Solution Innovation of the Year” award for its corporate intranet and social platform for businesses. Deeply integrated with G Suite, LumApps houses resources like corporate news, social communities, employee directories and go-to G Suite apps—like Drive, Calendar or Gmail—all in one place. Check it out:

With LumApps, employees use single sign-on to securely access their corporate information and G Suite apps. Plus, it’s easy to search within the Google tools they use everyday because LumApps uses the power of Google Search to surface the right information when it’s needed.

“Our solution runs on Google Cloud Platform and we really appreciate the performance and scale that Google solutions offer,” says Elie Mélois, chief technology officer of LumApps. “Google's expertise in cloud service made it a clear choice for LumApps, which is why we decided to build on their reliable and powerful platform.”

Companies are using LumApps and G Suite to centralize resources and connect teams throughout their organizations. To learn more about how your business can use LumApps and G Suite, sign up for this free webinar on April 27, 2017 at 1pm ET/10am PT.

Source: Google Cloud


How LumApps and G Suite keep employees organized and informed

This year at Google Cloud Next, we recognized some of our partners for outstanding innovation. One of those partners, LumApps, received the “Solution Innovation of the Year” award for its corporate intranet and social platform for businesses. Deeply integrated with G Suite, LumApps houses resources like corporate news, social communities, employee directories and go-to G Suite apps—like Drive, Calendar or Gmail—all in one place. Check it out:

With LumApps, employees use single sign-on to securely access their corporate information and G Suite apps. Plus, it’s easy to search within the Google tools they use everyday because LumApps uses the power of Google Search to surface the right information when it’s needed.

“Our solution runs on Google Cloud Platform and we really appreciate the performance and scale that Google solutions offer,” says Elie Mélois, chief technology officer of LumApps. “Google's expertise in cloud service made it a clear choice for LumApps, which is why we decided to build on their reliable and powerful platform.”

Companies are using LumApps and G Suite to centralize resources and connect teams throughout their organizations. To learn more about how your business can use LumApps and G Suite, sign up for this free webinar on April 27, 2017 at 1pm ET/10am PT.

Source: Gmail Blog


How LumApps and G Suite keep employees organized and informed

This year at Google Cloud Next, we recognized some of our partners for outstanding innovation. One of those partners, LumApps, received the “Solution Innovation of the Year” award for its corporate intranet and social platform for businesses. Deeply integrated with G Suite, LumApps houses resources like corporate news, social communities, employee directories and go-to G Suite apps—like Drive, Calendar or Gmail—all in one place. Check it out:

LumApps - Enterprise Portal for Google's G Suite

With LumApps, employees use single sign-on to securely access their corporate information and G Suite apps. Plus, it’s easy to search within the Google tools they use everyday because LumApps uses the power of Google Search to surface the right information when it’s needed.

“Our solution runs on Google Cloud Platform and we really appreciate the performance and scale that Google solutions offer,” says Elie Mélois, chief technology officer of LumApps. “Google's expertise in cloud service made it a clear choice for LumApps, which is why we decided to build on their reliable and powerful platform.”

Companies are using LumApps and G Suite to centralize resources and connect teams throughout their organizations. To learn more about how your business can use LumApps and G Suite, sign up for this free webinar on April 27, 2017 at 1pm ET/10am PT.

Source: Drive


How LumApps and G Suite keep employees organized and informed

This year at Google Cloud Next, we recognized some of our partners for outstanding innovation. One of those partners, LumApps, received the “Solution Innovation of the Year” award for its corporate intranet and social platform for businesses. Deeply integrated with G Suite, LumApps houses resources like corporate news, social communities, employee directories and go-to G Suite apps—like Drive, Calendar or Gmail—all in one place. Check it out:

LumApps - Enterprise Portal for Google's G Suite

With LumApps, employees use single sign-on to securely access their corporate information and G Suite apps. Plus, it’s easy to search within the Google tools they use everyday because LumApps uses the power of Google Search to surface the right information when it’s needed.

“Our solution runs on Google Cloud Platform and we really appreciate the performance and scale that Google solutions offer,” says Elie Mélois, chief technology officer of LumApps. “Google's expertise in cloud service made it a clear choice for LumApps, which is why we decided to build on their reliable and powerful platform.”

Companies are using LumApps and G Suite to centralize resources and connect teams throughout their organizations. To learn more about how your business can use LumApps and G Suite, sign up for this free webinar on April 27, 2017 at 1pm ET/10am PT.

Source: Gmail Blog


How LumApps and G Suite keep employees organized and informed

This year at Google Cloud Next, we recognized some of our partners for outstanding innovation. One of those partners, LumApps, received the “Solution Innovation of the Year” award for its corporate intranet and social platform for businesses. Deeply integrated with G Suite, LumApps houses resources like corporate news, social communities, employee directories and go-to G Suite apps—like Drive, Calendar or Gmail—all in one place. Check it out:

LumApps - Enterprise Portal for Google's G Suite

With LumApps, employees use single sign-on to securely access their corporate information and G Suite apps. Plus, it’s easy to search within the Google tools they use everyday because LumApps uses the power of Google Search to surface the right information when it’s needed.

“Our solution runs on Google Cloud Platform and we really appreciate the performance and scale that Google solutions offer,” says Elie Mélois, chief technology officer of LumApps. “Google's expertise in cloud service made it a clear choice for LumApps, which is why we decided to build on their reliable and powerful platform.”

Companies are using LumApps and G Suite to centralize resources and connect teams throughout their organizations. To learn more about how your business can use LumApps and G Suite, sign up for this free webinar on April 27, 2017 at 1pm ET/10am PT.

Source: Gmail Blog


See how companies are using G Suite and Xero to keep their finances on track

As a business leader, whether you’re keeping books up-to-date, sharing data with investors, or connecting with advisors in real-time, combining cloud-based technologies like G Suite and Xero can help you collaborate quickly and securely to keep company financials on target.

Gimme Vending is a great example of a company that’s taking advantage of real-time collaboration. The company specializes in hardware that retrofits dated vending machines to communicate wirelessly with a mobile app. It partners with Acuity Accounting to drive growth. Together, the two use G Suite and Xero to manage Gimme Vending’s financials in the cloud. 

Xero’s deep integrations with G Suite lets you connect directly to Gmail to manage invoices and quotes. And with Xero’s “Smart Lists,” you can filter contacts based on purchase history and location for targeted emails and sales campaigns, or check in on overdue items. You can also more securely export financial reports straight to Sheets and Docs to collaborate and analyze in real-time.

With these integrations Gimme Vending and Acuity Accounting can:

  • Send messages in Gmail directly from Xero to stay up-to-date on the status of documents
  • Push accounting files out of Xero into Sheets and Docs to generate reports quickly
  • Sign in to G Suite through Xero using single sign-on to speed up productivity
  • Use Hangouts to serve clients nationwide

GIF

Now, Gimme Vending can more securely manage their books and speed up investor reporting. “Thanks to Google Docs, we’ve been able to provide confidential data and financial reports to investors almost immediately, and manage who has access just as quickly,” says Cory Hewett, CEO of Gimme Vending.

To learn more about how your business can use Xero and G Suite to track and improve your bottom line, sign up for this free webinar on March 29, 2017 at 1pm ET / 10am PT.

Source: Google Cloud