With hundreds of clients around the globe, The Search Agency’s leaders were finding it increasingly hard to keep an eye on the health of their business. Keen to quickly understand the performance while eliminating time-consuming monthly and quarterly reporting tasks, they adopted executive reporting from DoubleClick Search to help oversee company’s interests.
The team needed a way to get the big picture—fast. They also had to have details such as monthly and quarterly reports of all the agency’s business, aggregated for industries or individual clients, with in-depth costs by month, quarter or device.
“That kind of detail is essential for day-to-day work, but also for quick KPIs,” says Wiratunga. “If I’m walking into a board room with my department leads about a certain client or if I get called into a meeting with 15 minutes to prep, I need a way to see—on the fly—exactly what’s happening with an account and all of its issues.”
After implementing executive reporting, Wiratunga was able to save multiple hours each month and quarter by eliminating repetitive reporting tasks for his team, and focusing them instead on more strategic work. He was also able to prepare for client escalations on short notice as needed. To get the full scoop on The Search Agency’s success, read the full customer story here.