Tag Archives: policy & innovation

National 8/11 Day: Excavation Safety for Homeowners

Today is National 8/11 Day; August 11th highlights the significance of underground excavation safety when doing home projects. By reinforcing the importance of calling the national 811 hotline before digging, everyone can help prevent damage to underground utilities and ensure the safety of workers and homeowners alike.

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In the United States, nearly every digging project, regardless of its size or location, requires contacting 811 a few days in advance of breaking ground. This free, national service connects homeowners with their local utility companies and others who may have infrastructure assets underground, who will mark the locations of underground lines such as gas, electric, and water pipes, as well as internet lines. By calling 811 before digging, homeowners can avoid accidentally damaging these lines, which can lead to injuries, property damage, loss of service, and costly repairs.

Excavation accidents are far too common, causing damage to underground utilities and posing a significant risk to public safety. According to the Common Ground Alliance’s (“CGA”) annual DIRT Report (issued in conjunction with CGA’s affiliated Damage Prevention Institute), over 213,000 excavation-related damages occurred in the United States in the year 2022 alone. However, data collection, transparency, and industry collaboration of the nature reflected in the DIRT Report are instrumental tools in the fight to mitigate the frequency of excavation-related accidents. We have been impressed with the work that CGA and the Damage Prevention Institute have done and would encourage others in the industry to join and participate.


Homeowners play a vital role in preventing excavation accidents by contacting 811 by phone or online before any digging project, no matter how small. Even if you are just planting a tree, installing a fence, or building a deck, it's crucial to contact 811 to have underground utilities marked before you start digging.

Once a call comes in to 811, a Utility Locator will come out to mark the location of existing underground infrastructure by spray painting the sidewalk or lawn or putting in flags. Being a Utility Locator is a tough job. These individuals are helping to save lives by taking affirmative safety measures designed to avoid major damages that in extreme circumstances lead to loss of life. Please help us get this important message out by sharing with your neighbors that these Locators are doing this job as a public service. In fact, you might even want to thank a Locator next time you see them! By working together, we can create a safer environment for everyone and make sure everyone’s utility services stay online.

Our internet services should “just work”, and typically that is the case. The foundation of the internet is millions of miles of fiber optic cable that connect each of us to the online world. These cables are continuously at risk of damage from construction activities (and the same could be said for utilities as well). Locators are the first line of defense, working diligently to provide a safe working environment for excavators, and ensuring access to the internet whenever we need it.


Thank you for being proactive when it comes to making that 811 call - on 8/11 and every day. GFiber is committed to doing our part. We use 811 for all of our construction projects, and we’re going even further. By leveraging large public databases of historic utility damages, a detailed model of the GFiber network, and 811 locate tickets, GFiber is developing an AI model that can better predict when and where damage to our network may occur. This will allow GFiber to implement additional protective measures in high-risk areas.

Posted by Ariane Schaffer, Government Affairs & Public Policy Manager, & Kelly Bell, Network Deployment & Operations Lead



Is your internet “high fiber”? Nutrition labels can make it clear

If you've ever signed up for internet service and honestly not been sure what is included in the price, you're not alone. So the Federal Communications Commission (FCC) is doing something about it.


There’s been a lot of talk about the FCC’s Broadband Consumer Labels. These “nutrition labels” are designed to make it easy for customers to understand what they are paying for and what they are getting when it comes to their internet service from any provider. We think it’s a great idea, and we didn’t think that Google Fiber customers should have to wait for that clarity. As of today, GFiber is launching nutrition labels for our residential 1 Gig, 2 Gig, 5 Gig, and 8 Gig products — some of the first to roll out anywhere.


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As you can see, the labels clearly show customers what they can expect when it comes to speed, price, and any fees that might apply, along with information regarding data caps and contracts (no caps or annual contracts here as you can see).


GFiber has always strived to provide clear pricing and value ($70 for a Gig since day one with equipment and installation included and no data caps or annual contracts), along with transparent billing for our customers, and we believe that these nutrition labels will further aid in that effort. For too long, our industry has hidden behind fees and pricing tactics that made it difficult for people to truly compare their internet options. Labels like these allow customers to understand what they are paying and what’s included — and what’s not — in that price. 


GFiber will update these labels to reflect the FCC's guidelines by the 2024 deadline. We believe that internet should be simple and straightforward — and as our new labels show, at GFiber it clearly is. For more information, please check out our Broadband Labels page.


Posted by Ariane Schaffer, Government Affairs & Public Policy Manager.




300 Meg internet service is now available for Affordable Connectivity Program participants at no cost.

Google Fiber was founded on the ideal of giving more people access to fast, reliable internet at an accessible price. That’s why we’ve been such strong supporters of the FCC’s Affordable Connectivity Program, and why we are now offering 300 Meg for $30 a month to customers who are participating in this program. 

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With the $30 subsidy through the FCC, this plan is available at no cost to our ACP customers. It provides symmetrical uploads and downloads of up to 300 Mbps and include a Google WiFi device, along with no data caps, no annual contract, and GFiber’s dedicated customer service.  

How do I get it? With Digital Inclusion Week coming up, the necessity of the Affordable Connectivity Program has never been clearer. Over 20 million American households are using these funds to stay connected to work, school, family and much more. That’s why Google Fiber has been encouraging Congress to renew funding for ACP. Reach out to your representatives to ask them to ensure this essential program continues to connect our country.

Posted by Jess George, Head of Digital Equity & Community Impact, and Ariane Schaffer, Government Affairs & Public Policy Manager