My Path to Google: Anastasiya Bortnyk, Global Customer Experience team

Welcome to the fifth installment of our blog series “My Path to Google.” These are real stories from Googlers highlighting how they got to Google, what their roles are like, and even some tips on how to prepare for interviews.

Today’s post is all about Anastasiya Bortnyk . Read on!

Can you tell us a bit about yourself?
Originally I am from a small town in West Ukraine called Lutsk. Early on, I knew that I wanted to run my own business some day (following the example of my father who was an entrepreneur in the IT sector), so I studied International Business at the National University of Kyiv. In addition to my coursework, I was constantly involved in student projects. I also started working part-time in Sales and Marketing for IT companies in Kiev before graduating.

What’s your role at Google?
I am an Associate Account Strategist within the Google Global Customer Experience team. Day-to-day, I help Google customers resolve any technical issues they face while advertising with our online advertising platform AdWords and help them optimize their return on investment. However, the work is not only about interaction with clients directly. We have lots of different projects to dive into. For example, I am also in charge of Customer Education and am leading Online Mobile Academy, which aims to help our clients adapt to the quickly developing mobile landscape.

I really enjoy the freedom we have here at Google. We can each spread ideas, initiate new projects or get involved in existing ones we’re interested in. This is very beneficial in terms of professional and personal development. I really value the amount of learning opportunities I get on a daily basis.

What inspires you to come in every day?
Google’s culture and diversity inspires me most of all. It’s a pleasure to work with people who are all so interesting and different. There is also a huge variety of different opportunities here which, for me, is crucial because I work best when I can constantly switch up my routine. Being able to shape the job how you see fit really makes it a lot more interesting and rewarding.

Can you tell us about your decision to enter the process?
Where I come from, my peers and I always thought Google was unreachable, only for genius engineers. I dreamed about working here, but never thought about it too seriously. In my case, it was actually Google who bumped into me. I received a letter to apply for the Google Adcamp program, which was designed specifically for students interested in business and marketing. Thankfully, I was selected to attend and take part in this program. It opened my eyes to what Google was looking for; I saw the roles were reachable, and I definitely wanted to work here!

How did the recruitment process go for you?
I was contacted very shortly after the AdCamp program, and the process was smooth, yet challenging. I had rounds of interviews, each of which was different in nature. The questions weren’t easy, but they were very interesting.

I was not able to come for interviews onsite, so I did them over Google Hangouts. However, at that time I was living in the student dormitory, so I was also worried about that. I asked my roommates to give me privacy, and I even set up a cool background, but right at the end of one of the interviews, my internet failed, so I had to do half of the interview without video. It was a disaster back then, but in hindsight, it’s pretty funny :).

What do you wish you’d known when you started the process?
I wish I knew back then that Google is not only about programming and coding. There are so many opportunities for business or humanities graduates here as well. If I had known that before, it would have changed my perception much earlier.

Can you tell us more about the resources you used to prep?
I was lucky to attend AdCamp because it gave me a lot of insight into Google and how to get hired here. We had sessions telling us about the recruitment process, and we even had a mock interview. However, before interviewing, I also researched all Google blogs, read articles about interviews, and of course stories of people who had already interviewed at Google.

To finish, do you have any tips you’d like to share with aspiring Googlers?
Find and reach out to Googlers if you know any. For me, the most valuable thing was a chance to speak to people working here before starting the process. Not only can they then refer you, but they can also share best practices, give you tips, and tell you more about the job you’ll be applying for. It’s also not a disaster if you initially get rejected. I know people who didn’t make it the first time, but persisted, remained positive, and ended up getting the job later on.

Want to follow in Anastasiya’s footsteps? Check out our Students site.