On August 23rd, 2023, we introduced new features in the Content API for Shopping to help you display detailed information about product and account issues to your merchants, and enable those merchants to request re-review or perform other actions. The new MerchantSupport service provides more transparency about our policy-related requirements to your merchants. These methods should be used for merchants based in the EEA, but can be used globally.

Here are the 2 new methods (developer guide):

• Render account issues: provides UI elements with text in the language you select to display account issues to your merchants and redirect link to Merchant Center for merchants to request a re-review or perform other actions
• Render product issues: provides UI elements with text in the language you select to display product issues to your merchants and redirect link to Merchant Center for merchants to request a re-review or perform other actions

All issue texts returned from MerchantSupport methods above are localized. Clients can request texts in any Merchant Center supported language. Please note that merchants need to have access to their Merchant Center account in order to perform the actions.

If you are based in EEA, we highly recommend implementing MerchantSupport methods by the end of the year, so that your merchants will have more information regarding our policy-related requirements, and have access to our new features. In the future we will expand the MerchantSupport service to let you request re-review or perform other actions directly with the Content API for Shopping. With this future addition, your merchants will not have to be redirected to Merchant Center, they will be able to request the action directly in your UI.

If you have any questions or concerns, please don't hesitate to contact us via the forum.
Benji Rothman, Content API for Shopping Team