To give merchants more flexibility in the information they share with customers, beginning August 2, 2021, we will require merchants to provide on their website a minimum of one form of customer-facing contact information, for example:
- A “contact us” form
- A link to a social media business profile
- An email address
- A phone number
To update the private contact information using Content API for Shopping, provide both the address and phoneNumber fields via the
AccountBusinessInformationobject (nested under the
Accountobject) using the following methods:
Accounts.updatewill be deleted from the resource.
Note: If you have made contact information changes to an existing Merchant Center account that has an account-level disapproval, you may need to request an account re-review. See the following article on Understanding account-level enforcement for product data quality violations to find the steps to make the request.
If you require further support implementing this change, please visit the Content API for Shopping forum.