Category Archives: Google Fiber

The latest news from the Google Fiber team

Is your internet “high fiber”? Nutrition labels can make it clear

If you've ever signed up for internet service and honestly not been sure what is included in the price, you're not alone. So the Federal Communications Commission (FCC) is doing something about it.


There’s been a lot of talk about the FCC’s Broadband Consumer Labels. These “nutrition labels” are designed to make it easy for customers to understand what they are paying for and what they are getting when it comes to their internet service from any provider. We think it’s a great idea, and we didn’t think that Google Fiber customers should have to wait for that clarity. As of today, GFiber is launching nutrition labels for our residential 1 Gig, 2 Gig, 5 Gig, and 8 Gig products — some of the first to roll out anywhere.


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As you can see, the labels clearly show customers what they can expect when it comes to speed, price, and any fees that might apply, along with information regarding data caps and contracts (no caps or annual contracts here as you can see).


GFiber has always strived to provide clear pricing and value ($70 for a Gig since day one with equipment and installation included and no data caps or annual contracts), along with transparent billing for our customers, and we believe that these nutrition labels will further aid in that effort. For too long, our industry has hidden behind fees and pricing tactics that made it difficult for people to truly compare their internet options. Labels like these allow customers to understand what they are paying and what’s included — and what’s not — in that price. 


GFiber will update these labels to reflect the FCC's guidelines by the 2024 deadline. We believe that internet should be simple and straightforward — and as our new labels show, at GFiber it clearly is. For more information, please check out our Broadband Labels page.


Posted by Ariane Schaffer, Government Affairs & Public Policy Manager.




Speeding up in Huntsville – 5 Gig now available!

Rocket City is about to get even faster — customers in Alabama can now sign up for Google Fiber’s symmetrical 5 Gig service for $125 a month.


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With up to 5,000 mbps symmetrical upload and download speeds, 5 Gig is designed for households that need more than just fast internet. With a Wi-Fi 6 router included, up to two mesh extenders, a 10 Gig Fiber Jack, and professional installation, you’ll get a faster internet experience throughout your home. And as always, GFiber has no data caps or annual contracts. 


And even if you aren’t quite ready for all that speed, you may still be able to get faster Wi-Fi! Huntsville GFiber 1 Gig customers who are still using their Google Fiber network boxes as their router are eligible for an upgrade to a new Wi-Fi 6 router at no additional cost. Switching to Wi-Fi 6 can provide up to 30% faster speeds on compatible devices and give you more control of your home network through the Google Fiber app. Check your eligibility today and to bring your home network up to speed.


Better internet is something we can all agree on — whatever that means for you and your household. GFiber is committed to bringing our customers internet that meets their needs and helps them make the most of everything they do online.


Posted by Nick Saporito, Head of Product




Celebrating Digital Inclusion Week at GFiber

Google Fiber believes everyone deserves fast, reliable internet at an accessible price all year round. But this week is Digital Inclusion week- the perfect opportunity for us to reflect on some of the high-impact digital equity work that we are excited to be a part of! Join us as we celebrate the projects and partnerships that are getting more people connected to the amazing opportunities the internet provides. 

Affordable high-speed internet: Access to high-quality internet is essential for every household, yet affordability is a challenge for many on the wrong side of the digital divide. That’s why we’ve been such strong supporters of the FCC’s Affordable Connectivity Program, and why we are now offering 300 Meg for $30 a month to customers who are participating in this program. With the $30 subsidy through the FCC, this plan is available at no cost to our ACP customers. The need for the Affordable Connectivity Program has never been clearer.  Over 20 million American households are using these funds to stay connected to work, school, family and more. That’s why Google Fiber has been encouraging Congress to renew funding for ACP. Reach out to your representatives to ask them to ensure this essential program continues to connect our country.

Digital literacy: We invest in digital literacy programs that empower people with the skills needed to navigate the online world. This year GFiber supported Des Moines, Iowa’s Shalom Community Impact Center’s digital literacy programming, helping immigrant families get connected to the critical resources needed to navigate their new home. In Nashville, Tennessee, we proudly supported the Nashville Cyber Seniors workshops, classes, and educational resources. And in Atlanta, Georgia, our partner Inspiredu provided over 3,500 hours of digital literacy training to community members.


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Transformative partnerships: Many of our longtime partnerships are pioneers of sustainable and scalable community-based solutions. In 2015, we became a founding sponsor of NTEN’s  Digital Inclusion Fellowship, a nationwide effort to build the capacity of local organizations to close the digital divide in their communities. In 2023, we are proud to sponsor 15 fellows in this year’s cohort of digital equity champions. PCs for People in Kansas City was one of our earliest community partners.  This year, we launched a new partnership with this digital equity powerhouse to get low-cost internet to 4 affordable housing communities.  And in North Carolina, our longtime partner E2D is bridging the device gap, distributing over 1,000 no-cost laptops to families in need when they need them most- before the start of the new school year.    


Local alliances:  We support foundations and coalitions who are tackling their community’s big challenges.  We proudly support the Community of Huntsville Foundation’s Digital Equity Fund, which has invested in 33 digital equity programs across the city. In Austin, Texas, we supported Foundation Communities’ vision of  creating “housing where families succeed” by providing residents with a no-cost laptop. In Arizona, Google Fiber joined the Mesa College Promise Program supporting the education of Mesa’s high school students for the first two years of college. 



Innovative technologies: Innovation has always been at the heart of Google Fiber’s bold vision that everyone should have access to affordable internet. In the last three years, we’ve made tremendous strides, upgrading our products, services and network. This year, we launched GFiber Labs, dedicated to pushing the bounds of innovation and increasing our ability to serve more people in more places.  

From digital navigators to policy makers, we are so proud to be part of a movement to bring better internet to more people. But Digital Inclusion week isn’t just about celebrating. It is also a chance to reflect on where we can continue to challenge ourselves and others to advance digital equity and inclusion in a meaningful way.  (One more plug to encourage your representative to support ACP!) 2023 has been a year we are proud of, but there is so much work to be done and we are just getting started.  

Posted By Jess George, Head of Digital Equity & Community Impact




Internet fit for a Queen — 8 Gig now available in Charlotte, North Carolina


First it was Mesa, Arizona, then it was West Des Moines, Iowa — and now Google Fiber is excited to announce Charlotte, North Carolina as the third city to launch 8 Gig speed. Charlotte customers have even more choice when it comes to their internet needs. The 8 Gig plan includes symmetrical upload and download speeds up to 8,000 Mbps, a Wi-Fi 6 router (or you can use your own), up to 2 mesh extenders for strong WI-Fi coverage, and professional installation with Google Fiber’s dedicated customer service all for the price of $150/month.


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With the introduction of the symmetrical 8 Gig internet, Google Fiber is embracing the future of connectivity and setting a new standard for internet speed and reliability not just based on current needs but future needs as well. With up to 8000 Mbps upload and download speeds customers can enjoy near instantaneous downloads, 8k streaming, minimal lag gaming and rapid data uploads.


As we said last week, Google Fiber will continue pushing what “fast” means when it comes to internet service. We believe that everyone deserves fast, reliable, fairly priced internet without contracts, data caps or installation fees. Charlotteans can find more information or check service availability here.


Posted by Nick Saporito, Head of Product




300 Meg internet service is now available for Affordable Connectivity Program participants at no cost.

Google Fiber was founded on the ideal of giving more people access to fast, reliable internet at an accessible price. That’s why we’ve been such strong supporters of the FCC’s Affordable Connectivity Program, and why we are now offering 300 Meg for $30 a month to customers who are participating in this program. 

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With the $30 subsidy through the FCC, this plan is available at no cost to our ACP customers. It provides symmetrical uploads and downloads of up to 300 Mbps and include a Google WiFi device, along with no data caps, no annual contract, and GFiber’s dedicated customer service.  

How do I get it? With Digital Inclusion Week coming up, the necessity of the Affordable Connectivity Program has never been clearer. Over 20 million American households are using these funds to stay connected to work, school, family and much more. That’s why Google Fiber has been encouraging Congress to renew funding for ACP. Reach out to your representatives to ask them to ensure this essential program continues to connect our country.

Posted by Jess George, Head of Digital Equity & Community Impact, and Ariane Schaffer, Government Affairs & Public Policy Manager





Introducing GFiber Labs. . .future internet up next

Google Fiber was founded on the idea that everyone should have access to Gigabit internet and that it should be priced accordingly. In 2010, this was a pretty audacious idea and GFiber played a leading role in making that idea mainstream. 

But when we slowed down our expansion, our pace of product innovation slowed down too. In the last three years, we’ve made tremendous strides, upgrading our products, services and network. We’ve focused on not just keeping up, but going beyond — being one of the first to offer 2 Gig, to roll out Wi-Fi 6 and whole home Wi-Fi 6E, to bring 5 Gig and 8 Gig to whole cities at affordable rates, and to offer 20 Gig in a home setting.  And we don’t intend to stop any time soon.

While the last few years were productive, we’ve been asking some fundamental questions about where the internet industry needs to go next:   

What if we are just scratching the surface? Is 100G really fast enough for what the future demands? Are we positioned to deliver a world of connectivity powered by cloud applications, AI and even someday quantum computing services? Have we developed advanced network services that can deliver the best content experience for customers today?  And what if we invest in infrastructure and services that can lead to groundbreaking evolution for education and commercial applications that can fuel the US economy and provide economic opportunities for all?


Asking audacious questions got us to this point, and we aren’t stopping now.  That’s where GFiber Labs comes in — asking the next generation of hard, exciting questions to bring a new level of innovation to our industry.

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GFiber Labs will serve as an innovation hub dedicated to exploring what’s possible for the internet —  major efforts focused on speed to the home and speed in the home are already underway, paving the way for a whole new internet experience for customers that will touch every part of our business. 

And we won’t just be doing this by ourselves. We’ll collaborate with other companies working to push the internet forward. This isn’t about a single ISP — the entire internet ecosystem — from those working on deployment to those working on content and everyone in between has a role to play in getting us to next.

So what kind of challenge are we talking about? When it comes to the Internet, we’re setting no limits. Let’s push speed to the home and in the home to 100 Gig and beyond, using Wi-Fi 7 and 8 to make home networks truly multi-gig. Let’s reimagine what’s possible with advanced content becoming commonplace (3D, Augmented VR, 16K video and beyond).  Let’s create a network that can self heal in real time. Let’s offer bespoke customer experience, designed for and by our customers, at scale. Let’s use technologies like photonics, millimeter wave wireless, and others to bring high quality internet to more people, in more places at even faster speeds. And just as importantly, let’s drive digital equity and make Gigabit internet the baseline of service in the US.

We have so much to do. As an industry, we need to kick innovation into high gear. We should be trying new things faster, finding out what works in the real world. GFiber Labs will do this by bringing these emerging technologies to early adopters. We’re actually already doing this — we rolled out 20 Gig to UMKC late last year, and we’re testing it with consumers today.  These projects fall under GFiber Labs, and they are just the beginning. 

We love what we do, and we believe in what we do. We are playing for the right things - bringing the full potential of the Internet to consumers to improve their lives.  This is an incredible privilege and a huge responsibility. We won’t always get it right, and we definitely won’t do it alone. But with our learnings from GFiber Labs, we can build the foundation for the Internet of today, and tomorrow. So stay tuned — much, much more to come here.

Posted by John Keib, Vice President, Technology, Operations, and Product






Leveraging new learning methods with the help of Google Fiber in West Des Moines


In 2022, Google Fiber provided a $30,000 grant to the West Des Moines Community Schools Foundation to advance their initiative to expand STEM programming in all West Des Moines Community Schools (WDMCS) elementary schools. This support was directed to Western Hills Elementary School, where principal Jenna Presley has launched a new STEAM lab this fall. STEAM programming taps into children's natural curiosity and creativity, and Western Hills staff and teachers have been evaluating and planning the best ways to engage the entire student body to explore the world through this new resource.

 

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For our dedicated team at Western Hills Elementary School, getting back to school is our favorite time of the year. Each of our students, from pre-K through sixth grade, comes from a different background and learns in different ways, so we’re constantly looking for opportunities to better reach students, enhance their learning experience and set them up for success both inside and outside the classroom. 



This year, we are proud to offer a brand new, interactive STEAM lab to our students with resources that span across ages and grades. STEAM incorporates all the great attributes of STEM – science, technology, engineering and mathematics – while incorporating arts into the mix, including visual, language and physical arts. Many students have greater aptitude and affinity for either arts and humanities or mathematics and science, and STEAM brings these together while tapping into students’ natural curiosity and creativity.



Several WDMCS elementary schools offer some STEM/STEAM programming to their students, so when we were presented with this opportunity by Google Fiber, we knew our students would greatly benefit from these types of learning resources.


Our staff has been incredibly intentional with the grant from Google Fiber. We not only needed a physical space in the school, but also a way to create access to the resources and activities so teachers could check them out from the lab and bring them into their classrooms. Much more than a play space, we wanted to create an interactive and exploratory space that fosters hands-on learning, hones underlying strengths and student learning targets, and finds ways to connect these resources within existing lesson plans. 


We have worked for months to make this program and lab as accessible as possible. After going through a professional development and training seminar this summer, each of our teachers worked with staff to evaluate lesson plans for opportunities to incorporate our new STEAM resources. A few of the tools students get to experience and learn with this year include:

  • BeeBots programmable robots introduce the concept of coding and emphasize measurement and multiplication skills

  • Spirobots introduce the practical application of robotics to students 

  • Merge Cubes interactive digital canvas enhance learning potential and opportunities 


These tools are just a few of the many our staff will utilize to explore and leverage new learning methods and opportunities with our students. At Western Hills Elementary, we are big proponents of voice and choice, and we strive to offer a variety of resources for both our staff and students that foster engagement, learning and excitement while here at school. 


Thanks to a generous donation from Google Fiber, our team is proud to bring these new exciting STEAM resources and lab to our staff and students. This is just the beginning. We know this lab will grow and shift as the tools and resources become more ingrained in our lesson plans and offerings, and we are excited to create new ways to bring out the genius in all of our students. 


Posted by: Jenna Pressley, Principal, Western Hills Elementary School 





E2D building connections that bridge the Digital Divide

Google Fiber expands to Murfreesboro, Tennessee

It’s already been a busy summer for Google Fiber in Middle Tennessee with big announcements in Franklin and Smyrna — and it’s getting even hotter. Today, the Murfreesboro City Council approved a license agreement which will enable us to bring fast, reliable internet to one of the fastest growing cities in the country.


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Our engineering team is getting to work on network design, which is the first step in our construction process, and we’ll be working closely with the City of Murfreesboro on permitting throughout the project. We expect to kick off construction early in 2024 and plan to serve our first customers in Murfreesboro later in the year. Residents who are interested in staying up to date on the construction process and service availability can sign up here


Thank you to the Mayor and City Council for their leadership. They had a clear vision of ensuring access to high speed internet for residents and local businesses. Google Fiber is looking forward to being a part of Murfreesboro’s connected future.


Posted by Ryun Jackson, Government & Community Affairs Manager



Google Fiber is expanding to another Colorado city — Wheat Ridge.

Google Fiber is getting deeply rooted in Wheat Ridge, Colorado!

Yesterday, the Wheat Ridge City Council unanimously passed an agreement which will allow GFiber to deliver high speed internet to residents and businesses in the community.

Wheat Ridge is our third fiber-to-the-home city in the Rocky Mountain state, joining Lakewood and Westminster, which were announced within the past year. We’ve been active in the Denver area since 2017, providing gigabit speeds with Google Fiber Webpass to apartments and condominiums in the city.

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Wheat Ridge has long been known for growing beautiful things — in fact, it’s known as Carnation City, because of the many carnation farms that were once located here. GFiber is looking forward to growing something special for residents here as well, connecting them to high quality internet.

We expect to start construction in 2024 and begin serving customers later next year. Anyone looking for more information on service availability or the construction process can sign up for updates. Additionally, we are hiring in the Denver area — if you are interested in joining our team, please check out our website.  

Posted by Sasha Petrovic, General Manager - Southwest Region