Author Archives: anzprteam

Celebrating the Dynamic Digital Advertising Industry at the IAB NZ Digital Advertising Awards

Last night at the Auckland Museum the third annual IAB New Zealand Digital Advertising Awards were held to recognise the best talent in the interactive media industry. It was a record year for the Awards, with the number of entries doubling from the previous year and the number of awards categories growing from 17 to 23!

Here at Google we’re hugely proud to be part of this event that recognises outstanding work by the people and teams who are leading digital advertising in New Zealand. With both myself [Caro, Google NZ Country Manager] and Susan Carlton [Google NZ Marketing Manager] on the panel of judges, we had the opportunity to review an abundance of incredible work.

Google was delighted to sponsor three key awards this year and our congratulations go to Harmoney for winning Best Use Of Search/SEO for “Creating a competitive advantage leveraging AI & Google Ads Smart Bidding Strategies”, MBM for winning the Agency Of The Year Award, and finally, to Tianze Yu from Big Mobile, the winner of the Grand Prix award. Well done Tianze!

Congrats to the IAB for a fantastic event, which once again proved to be such a great opportunity to come together and recognise the incredible work of these industry professionals.

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Backing Asia Pacific’s emerging newsroom leaders | Google News Initiative

Across Asia Pacific, a new generation of journalists is telling the region’s stories and tackling the challenges facing the news industry. The Google News Initiative (GNI) Newsroom Leadership Program, a collaboration between GNI and the Columbia School of Journalism, was established to develop the business and product expertise of these emerging newsroom leaders. Today we’re announcing the 2019-2020 Program fellows and sharing more about their projects.

The projects they chose are as diverse as their backgrounds. These journalists hail from Pakistan to Japan, India to Australia. They’ll be looking at how digital tools can make great storytelling even better, championing socially-conscious reporting and investigating new approaches to political polling. And they’ll explore new membership and revenue models for news, helping fund the future of journalism in their countries.


Kiwi Editor Phillip O’Sullivan has been chosen as one of the 12 Fellows, and will research new methodologies and technologies in political polling ahead of New Zealand’s 2020 elections.
Phillip is Editor of Newsgathering at TVNZ’s 1 News where he oversees all of TVNZ’s news reporters across New Zealand, including its political team and overseas correspondents in Sydney, London and New York. O’Sullivan is a former TVNZ news reporter and worked for CNN for 15 years in Hong Kong and the Middle East.

As they work on their projects, the fellows will take part in seminars and develop professional networks across the region. To find out more, we spoke to Raju Narisetti, the Director of the Knight-Bagehot Fellowship in Economics and Business Journalism and Professor of Professional Practice at Columbia, who helped develop the program.


What are the skills you think emerging newsroom leaders need to be successful today?

The most critical skill is an understanding of the business of journalism and the forces shaping the industry. They also need to hone the ability to think of content as a product, and the willingness to let data inform their decisions. These “hard” skills need to be coupled with “power skills” like developing diverse teams, leading with purpose and managing relentless change.


How do you think the GNI Newsroom Leadership Program addresses this?

The fellows will experience a mix of theory and practice in seminars during their in-residence weeks at Columbia School of Journalism. Practitioners as well as academics will deliver the sessions, which are specifically designed for the media industry. Topics will range from revenue streams and media sustainability to building video, audience and analytics frameworks and teams for the next decade. They’ll also get hands-on workshops on developing leadership and “managing up.”


What words of advice do you have for the fellows as they prepare to go through the program?

Be really present during the in-residency classroom weeks, because your day job will still be waiting for you. Think of the other participants as a learning and sharing opportunity that can become a professional support network during the year and beyond. And have strong beliefs (about your project or the news business), but hold them loosely, so you can embrace new ideas and solutions.


Caption: Our 2019-2020 Fellows, as pictured from left to right, starting from the top left: Gyanu Adhikari, Phillip O’Sullivan, Akane Imamura, Betina Hughes, Danielle Cronin, Marium Chaudhry, Nitya Thirumalai, Hyuntaek Lee, Ragamalika Karthikeyan, Yusuf Wijanarko, Anisa Menur Maulani, and Lynn D’Cruz.

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Creating map icons that reflect the culture and traditions of Indigenous Australians

Editor’s note: Today’s post is by Andrew Dowding, Managing Director of Winyama, a digital mapping company based in Perth, and Dennis Golding, Freelance Designer with Google’s Creative Lab. Dowding, a Ngarluma person from the West Pilbara, led last month’s Indigenous Mapping Workshop in Perth. At the workshop, Golding, a descendant of the Kamilaroi/Gamillaraay people from the North West of New South Wales, presented new mapping icon designs to help Aboriginal and Torres Strait Islander communities map cultural and natural resources. Below, Dowding and Golding explain the creative process behind the icons. 

Humankind’s earliest maps, usually created by Indigenous peoples, were drawn by hand in sand or engraved onto rocks. In a sense, the drawings—many of which still exist today—were versions of today’s online map pins and icons, intended to guide people to important places and show our connection to the land.

As more Aboriginal and Torres Strait Islander Australians assert their traditional ties to their lands, they need modern-day replacements for sand and rock drawings. At the Indigenous Mapping Workshop, we helped Australia’s Indigenous peoples use mapping tools like Google Earth to visualise their lands and preserve cultural knowledge about their country for future generations.

Google Maps icons already do a great job of telling us where we can grab a coffee or find a place to stay. However, we want to share a different kind of knowledge with our communities: knowledge about where to find cultural sites and where specific animals often gather. We need to guide people to traditional foods, shelter, animals, and sacred spaces. When we’re explaining what life is like in our country, we need icons showing bush tomatoes or berries, and icons that represent people around campfires.


Icons with meaning for highly diverse Indigenous communities 
With 100 Indigenous community members coming together in Perth, the Indigenous Mapping Workshop was the perfect place to present icon designs reflecting Aboriginal and Torres Strait Islander peoples’ cultures. Our plan was to bring 20 icon designs to the workshop, where we’d collaborate with community members on ideas for more icons, eventually ending up with a group of 50 icons that covered a range of Indigenous experiences, places, and practices. With these icons in hand, mapping workshop attendees can visualise their significant places and tell Indigenous stories using maps. 


But before we created the icon concepts, we acknowledged our design challenges: Australia’s Indigenous communities are not homogenous. In Australia alone, there are hundreds of Indigenous peoples and more than 250 Aboriginal language groups, each with their own artworks, cultures, and lifestyles. A sea turtle icon could mean something to a coastal person, but mean nothing at all to a desert person. We had to tap into a common universe of symbols so that, as much as possible, icon designs would resonate across cultural lines.
Map icons need to be small in scale. Mapping icons are meant to be clearly read on device screens. We had to reduce designs to their most basic elements, so they’d pop on a map and not melt into the landscape.
Our design style is different. We like the sharp-edged and computer-designed icon style used in Google Maps, but that style doesn’t match up with Aboriginal art, which relies on hand drawings and isn’t so clean-edged.

Grounding icons in traditional symbols 
We’re lucky to have the support of Google’s Sydney-based Creative Lab team on this project. Creative Lab is a group of creators, developers, and filmmakers who explore Google tools and emerging technology; they designed the Indigenous Mapping Workshop’s logo. Dennis began working with the Creative Lab in 2018 as its first Aboriginal designer.

To start the design process, Andrew focused on the basic patterns and symbols of Aboriginal art as a visual language for the icons, and gave Dennis some designs from an Aboriginal art teaching website.
Dennis—who already has experience creating Indigenous-inspired designs with his rugby jersey for Australia’s Wallabies team—started his research on the street, looking at signs. He thought about how signs guide us when we’re walking and driving, and how icons and colors come together to take us from place to place.

He also researched objects that could be used as the basis for icons—like boomerangs, the traditional thrown tool used by Aboriginal and Torres Strait Islander peoples for hunting, and middens, buried collections of shells that indicate where Indigenous peoples ate meals.

Here’s one of the first mockups, done in Adobe Creative Suite. At this point, we didn’t have icons yet—just some drawings of Indigenous objects.
Dennis wanted the icon designs to be informed by Aboriginal art, but also to be read instantly by the viewer, using a simple and universal style for the entire icon set. We had to pull back a bit from the traditional designs we started with. The symbolism of the icon mattered above all: They had to communicate meaning while still reflecting the past.

Here’s how we simplified the drawings to emphasise the symbolism:
From traditional designs to icons:
Water holes Camp Turtle We also had to think about using color to classify icons—another way to help map-makers and map readers understand the icons and their purpose.

Our first set of icons, with more to come 
With our starter set of 20 icons, we were ready to throw this project open to discussion at the Indigenous Mapping Workshop, in hopes of refining the designs we have, understanding the needs of different communities and getting inspiration for more. We decided to add some new icons based on conversations with attendees—for example, icons for wind (which we did not expect!), icons that could mark sites of genocide or acts of brutality against Indigenous communities, and icons that could be gender-based to align with cultural protocols around men’s business and women’s business. There were also instances where people suggested new designs for existing icons like the Pearl Shell and Ceremony icons. We expect that the icon design process will continue for the rest of the year as we share refinements with workshop attendees and consider feedback from different Aboriginal communities.

Dennis Golding chatting with workshop participants about the icon project. Photo credit: Dion Kickett Photography 
Workshop participants were invited to suggest new icons that would support their mapping projects. Photo credit: Dion Kickett Photography 
IMW participants suggested ideas for ceremony and rock art icons. Photo credit: Dion Kickett Photography 
IMW participants suggested ideas for icons that represent significant animals. Photo credit: Dion Kickett Photography 

We’re excited to have a set of mapping icons that reflect us and our Aboriginal traditions. Because Australia is so vast, people tend to think of Aboriginal lands as empty landscapes. But as our maps and icons will show, these are vibrant places filled with life and culture—and far from empty.

Celebrating Aussie sport: More ways to help you explore, learn and get into the games you love


Whether we’re playing or barracking, we Aussies take our commitment to sport very seriously. We have public holidays for horse races and grand finals – and 92% of us are interested in sports.* Over generations, sport has become a defining pillar of our identity, values and culture.

This passion for sport comes through in Search. According to Google Trends, Search interest in Australia sport is higher than Search interest in the weather every year – and the most searched Aussie by Aussies this year so far is tennis player and former cricketer, Ash Barty.

With this fascination in mind, we’ve been on a mission to help Aussies better connect with and explore the sports they love. Last year, we launched live scores, match results, fixtures and ladders across AFL, NRL, Cricket (and more) to help you stay up to date and cheer on your favourite teams. And this year, we launched voting in Search, inviting AFL fans to vote for their Friday Night Best on Ground and Player of the Round - directly in Search.

We know rich content and live streaming are important to fans. In the coming months, we’re delivering more tools to help partners bring their live streams and highlights through Search.

Building on these efforts, we’ve been working with more local partners to help people in Australia and around the world explore and learn about our rich sporting heritage.

Today, Google Arts & Culture is launching our first dedicated celebration of sports, Great Sporting Land – showcasing the people, moments and places which have shaped our extraordinary sport history. Australia was chosen as the first country to kick off this initiative – a true testament to our weight in the world of sport.



The exhibition features over 11,000 archived images and videos, and more than 100 original stories from over 30 partners including the Melbourne Cricket Club, Australian Football League, National Portrait Gallery and Bondi Surf Lifesaving. Google’s Art Camera technology also travelled to sporting institutions across the country to capture over 200 pieces of art, archival materials and artefacts in high-resolution gigapixel quality.

Cricket legend Steve Waugh will take you on a tour of the archives of the world-famous Bradman Museum to discover some of the most famous bats in the history of cricket, including hand-etched scores on the back of Don Bradman’s first bat. Steve will also take you through a video series that offers never-before-seen insight into his work and memories of the sport.


Zoom into the details of Don Bradman’s original bat (here held by Steve Waugh), from the Bradman Museum. 

You can also venture to Sydney Cricket Ground's Away Changing Room where visiting players have taken it upon themselves to graffiti their standout batting and bowling figures on the changing room door.
Sydney Cricket Ground's Away changing room cupboard door, from Sydney Cricket & Sports Grounds


If you’re ready for a dip, put on your togs and take a trip to Summers Past—an exhibition celebrating the golden days in the Australian sunshine. You can also Watch the Waves (a selection of photographs of surf lifesaving by the National Archives) or explore the North Bondi Surf Life Saving Club in VR.


A lifeguard watching over swimmers from a lookout, circa 1966, from National Archives of Australia

Whether you’re in Melbourne, Mumbai or Manchester, you can discover the tales, traditions, legends and artifacts that have shaped our great sporting nation at g.co/GreatSportingLand – or download the Google Arts & Culture app on iOS or Android.

*BCG Intergenerational Review of Australian Sport 2017, Australian Sports Commission

Celebrating Aussie sport: More ways to help you explore, learn and get into the games you love


Whether we’re playing or barracking, we Aussies take our commitment to sport very seriously. We have public holidays for horse races and grand finals – and 92% of us are interested in sports.* Over generations, sport has become a defining pillar of our identity, values and culture.

This passion for sport comes through in Search. According to Google Trends, Search interest in Australia sport is higher than Search interest in the weather every year – and the most searched Aussie by Aussies this year so far is tennis player and former cricketer, Ash Barty.

With this fascination in mind, we’ve been on a mission to help Aussies better connect with and explore the sports they love. Last year, we launched live scores, match results, fixtures and ladders across AFL, NRL, Cricket (and more) to help you stay up to date and cheer on your favourite teams. And this year, we launched voting in Search, inviting AFL fans to vote for their Friday Night Best on Ground and Player of the Round - directly in Search.

We know rich content and live streaming are important to fans. In the coming months, we’re delivering more tools to help partners bring their live streams and highlights through Search.

Building on these efforts, we’ve been working with more local partners to help people in Australia and around the world explore and learn about our rich sporting heritage.

Today, Google Arts & Culture is launching our first dedicated celebration of sports, Great Sporting Land – showcasing the people, moments and places which have shaped our extraordinary sport history. Australia was chosen as the first country to kick off this initiative – a true testament to our weight in the world of sport.



The exhibition features over 11,000 archived images and videos, and more than 100 original stories from over 30 partners including the Melbourne Cricket Club, Australian Football League, National Portrait Gallery and Bondi Surf Lifesaving. Google’s Art Camera technology also travelled to sporting institutions across the country to capture over 200 pieces of art, archival materials and artefacts in high-resolution gigapixel quality.

Cricket legend Steve Waugh will take you on a tour of the archives of the world-famous Bradman Museum to discover some of the most famous bats in the history of cricket, including hand-etched scores on the back of Don Bradman’s first bat. Steve will also take you through a video series that offers never-before-seen insight into his work and memories of the sport.


Zoom into the details of Don Bradman’s original bat (here held by Steve Waugh), from the Bradman Museum. 

You can also venture to Sydney Cricket Ground's Away Changing Room where visiting players have taken it upon themselves to graffiti their standout batting and bowling figures on the changing room door.
Sydney Cricket Ground's Away changing room cupboard door, from Sydney Cricket & Sports Grounds


If you’re ready for a dip, put on your togs and take a trip to Summers Past—an exhibition celebrating the golden days in the Australian sunshine. You can also Watch the Waves (a selection of photographs of surf lifesaving by the National Archives) or explore the North Bondi Surf Life Saving Club in VR.


A lifeguard watching over swimmers from a lookout, circa 1966, from National Archives of Australia

Whether you’re in Melbourne, Mumbai or Manchester, you can discover the tales, traditions, legends and artifacts that have shaped our great sporting nation at g.co/GreatSportingLand – or download the Google Arts & Culture app on iOS or Android.

*BCG Intergenerational Review of Australian Sport 2017, Australian Sports Commission

Scuppering scammers: Scams Awareness Week 2019

Romantic scams, investment scams, shopping scams or ‘you’ve won a million dollars’ scams - more than 100,000 Australians have reported scams this year.

That’s why we're supporting the ACCC’s annual Scams Awareness Week 2019, which runs from 12-16 August 2019. 

Scams Awareness Week aims to raise awareness and promote education on ways to detect and avoid scams and minimise impact on the community.

At Google, we’re invested in creating safer digital environments where vulnerable members of the community are less likely to fall victim to scams. We have a dedicated help page that identifies all of the scams purporting to be from Google.

We also make the web safer from phishing and malware with our Safe Browsing warnings in Chrome. Each day we find more than 7,500 unsafe sites, so when you click through to an unsafe page using your Chrome browser, we’ll display a warning and encourage you to go elsewhere. We provide this intel to the Stop Badware coalition to help other service providers make the web safer too.

What can you do to help keep your data safe and secure? Take this quick Security Check-Up to review your current Google account settings and check out the five things you can do right now. You can also visit the Google Safety Centre for more advice about staying safe online.

Google works to make our services trustworthy and robust. For example, automatic Gmail spam and phishing filters block 99.9 percent of suspicious or dangerous emails before they reach you and we block billions of bad ads so you’re better protected as you browse the internet.

   



You’ll see a lot of activity this week raising awareness of online scams through #ScamsWeek19 - a timely reminder of how important it is to review your privacy and security settings and be scam aware!

Indigenous speakers share their languages on Google Earth



Of the 7,000 languages spoken around the globe, 2,680 Indigenous languages—more than one third of the world's languages—are in danger of disappearing. The United Nations declared 2019 the International Year of Indigenous Languages to raise awareness about these languages and their contribution to global diversity. To help preserve them, our new Google Earth tour, Celebrating Indigenous Languages, shares audio recordings from more than 50 Indigenous language speakers.

“It is a human right to be able to speak your own language,” says Tania Haerekiterā Tapueluelu Wolfgramm, a Māori and Tongan person who works as an educator and activist in Aotearoa--the Māori name for New Zealand--and other Pacific countries. “You don’t have a culture without the language.”

Tania is one of several dozen Indigenous language speakers, advocates and educators who helped create the tour. Thanks to their contributions, people can click on locations meaningful to Indigenous speakers and hear people offer traditional greetings, sing songs, or say common words and phrases in their languages.


The healing power of speaking one’s own language
The people who recorded audio in their languages and connected Google with Indigenous speakers each have their own story about why revitalizing Indigenous languages strikes a chord for them.

For Arden Ogg, director of Canada’s Cree Literacy Network, and Dolores Greyeyes Sand, a Plains Cree person and Cree language teacher, the focus is on providing resources for language learners. For Brian Thom, a cultural anthropologist and professor at the University of Victoria in British Columbia, the interest grew out of his work helping Indigenous communities map their traditional lands.

Brian asked yutustanaat, a member of the Snuneymuxw First Nation and a language teacher in British Columbia, to record the hul’q’umi’num’ language. “Our language is very healing,” says yutustanaat. “It brings out caring in our people and helps our students be strong, because the language comes from the heart.” In her recording, yutustanaat speaks the traditional hul’q’umi’num’ greeting: ‘i ch ‘o’ ‘uy’ ‘ul’ or “How are you?”

By using their languages—and sharing them with the rest of the world—Indigenous people create closer connections to a culture that is often endangered or has outright disappeared.

Wikuki Kingi, a Māori Master Carver, recorded traditional chants in Te Reo Māori, an Eastern Polynesian language indigenous to New Zealand. He says, “Speaking Te Reo Māori connects me to my relatives, to the land, rivers, and the ocean, and it can take me to another time and place.”

Ensuring that generations to come will hear their languages
“I do this not for myself, but for my children and grandchildren, so that in the future, they’ll hear our language,” says Dolores, who recorded audio in her native Plains Cree.

To ensure that future generations hear and speak Indigenous languages, more needs to be done to support their revitalization. Tania Wolfgramm suggests checking out how her nonprofit organization, Global Reach Initiative &; Development Pacific, uses technology to connect far-flung Indigenous people to their traditional communities—like bringing Google Street View to the remote island of Tonga. Arden Ogg directs people interested in Indigenous languages to the Cree Literacy Network, which publishes books in Cree and English to facilitate language learning. And a video from the University of Victoria suggests five ways to support Indigenous language revitalization, such as learning words and phrases using smartphone apps, and learning the names of rivers, mountains and towns in the local Indigenous language.

This initial collection of audio recordings in Google Earth only scratches the surface of the world’s thousands of Indigenous languages. If you’d like to contribute your language to this collection in the future, please share your interest.

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Game Changer Challenge 2019: Next-gen talent quiz Australia’s leading thinkers on the role of technology in tomorrow’s world

How can we better humanise technology? That’s the question 150 students and teachers from 18 schools in New South Wales tackled head on as part of the Department of Education’s annual Game Changer Challenge.

I was thrilled to join students and teachers at our Google Sydney headquarters for the flagship event, which kicked off the three day Challenge. It was organised in collaboration with Google for Education and is part of Education Week 2019.

Schools represented came from as far west as Broken Hill and north to Nimbin - and those a little closer like the Sydney Children’s Hospital School.

Caption: Students from across NSW asked some of the country’s most esteemed tech leaders for their thoughts on the future of AI, robots and beyond. 

The event saw teams of students applying critical thinking, collaboration, and creativity to come up with solutions to some of the big challenges of our future - and the role that technology can play in this.

Students learned how to apply ‘design sprint’ thinking - a human-centred approach to innovation - to address various problems. They went through simulations that taught them how to apply empathy and collaboration as part of the design thinking process.

Caption: The Game Changer Challenge pitted students against the nation’s leading thinkers on technology. 

To help inform their thinking, students were also able to ask some great (and sometimes tricky!) questions of leading Australian futurists, academics and thinkers - including Scientia Professor Toby Walsh from the University of NSW, Dr Matt Beard from The Ethics Centre, Lloyd Godson who teaches Marine studies at Hastings Secondary College and Distinguished Professor Mary-Anne Williams from the University of Technology. We were also joined by the NSW Minister for Education, Sarah Mitchell and NSW Department of Education Secretary, Mark Scott.

The questions covered rural access to technology, education and healthcare, programming, how artificial intelligence could be used to build a sustainable future, and how technology has affected human evolution.

Caption: Students get creative! Breakout sessions focused on design sprint thinking. 

More than 65 per cent of today's learners will work in jobs that don’t currently even exist[1]. We’re committed to helping kids develop the problem-solving abilities and digital skills they need to prepare them for this future, and to tackle the big challenges they’ll face. It was great to see firsthand the impact it had for the students who attended.

But perhaps Sydney Children’s Hospital School principal Lisa Shortland said it best: “At our school, experiences for the students outside the hospital are fairly limited. As the Challenge is part of Education Week, which is a statewide initiative, it is a chance for our kids, and really important for them, to be part of something bigger.”

A big thanks to the NSW Department of Education, the teachers and students, and our panel of experts for collaborating to inspire Australia’s next generation of problem solvers. We can’t wait to see what these incredible students will do next!

Posted by Mel Silva, Managing Director, Google Australia 

 [1] World Economic Forum (link

Solving big problems with AI – supporting Westmead Applied Research Centre to improve health outcomes

We believe technology can help solve some of the world’s most pressing challenges. Through the Google.org Impact Challenge and other initiatives we’ve continued to support Australian innovators who are using technology to make an impact.

This year, we invited past winners of the Australian Google.org Impact Challenge to apply for $1 million, as well as Google expertise, to support projects using Artificial Intelligence (AI) to solve a big problem.

Today, we announced that the University of Sydney’s Westmead Applied Research Centre has been awarded the $1 million Google.org AI Alumni prize for their project to customise a digital health program that supports individuals at high-risk of developing cardiovascular disease using AI.



We presented the award with the Minister for Industry, Science and Technology, Hon Karen Andrews MP at Westmead Hospital today and heard from the team leading this project.

The Westmead Applied Research Centre, led by Professor Clara Chow (formerly of The George Institute for Global Health), will develop a digital health program to deliver tailored advice to participants, harnessing AI to reduce the risk of a heart attack and giving those at risk access to high-quality prevention programs.

This will help improve engagement, behavioural change and health outcomes - ultimately reducing future cardiac events and hospitalisations.


Above: Dr Harry Klimis, Cardiologist and PhD student WARC; Marija Ralic, Google.org Manager for Asia Pacific; Mel Silva, Managing Director, Google Australia; and Professor Clara Chow, Cardiologist and Academic Director WARC 

We believe that AI can provide new ways of approaching problems and can help to improve people’s lives. AI provides another tool to explore and address hard questions and this program builds on our existing AI for Social Good initiative, which focuses Google’s AI expertise on solving humanitarian and environmental challenges.

Huge congratulations again to the University of Sydney’s Westmead Applied Research Centre team!

Helping Australian consumers, businesses and publishers

When Google started just over 20 years ago, Sydney was gearing up for the Olympics and text messaging was taking off. Today, Australians come to Google for helpful products and services, whether it’s finding answers to questions, getting directions through maps, or businesses connecting with new audiences through advertising.

In this fast evolving environment, we understand the interest in how we operate and how we compete. The final report from the Australian Competition and Consumer Commission’s Digital Platforms Inquiry recognises a range of benefits digital platforms bring to consumers and businesses, and examines important topics in relation to Australia’s changing media and advertising industry. We’re looking forward to engaging with the Government as they consult on these topics in the coming weeks and months.

Set out below is more detail on how Google provides value for consumers, businesses and publishers, how we work to protect user privacy, and how we operate in a highly competitive environment. 

Providing value for consumers, businesses and publishers 
Our products and services help Australians to access information, collaborate, reach new audiences and get things done.

Tools like Google Search and YouTube help Australian students answer more than 25 million questions while doing their homework each night and Google Maps helps Australians save, on average, 29 hours per year navigating our cities (Alphabeta).

Google’s products also help Australian businesses grow; more than 840,000 Australian businesses use Google tools to help connect with customers. The majority of Google’s ad business is search advertising. Google works to offer the best experience for users when they come to search, which attracts people to use the service. In turn, advertisers can more easily find prospective customers by advertising on Google’s Search pages.

In this way, advertisers can reach the audiences that matter to them, at a time that is relevant to the consumer. For example, if someone searches for a new car, a car ad is often relevant. These services are provided without charge to consumers.

Google’s advertising platforms also help publishers make money online and drive traffic to their websites. In 2018, Google referred more than 2 billion free clicks to Australian news sites, which helps to drive subscriptions and ad revenue. We also provide a platform to help publishers to show ads on their own sites. This is used by thousands of news publishers both in Australia and around the world, and publishers retain approximately 70 per cent of the ad revenue that is generated.

Through this combination of referral traffic and ad revenue, Google provides significant value to publishers. Ad-supported models have always been part of the news industry, whether print or digital, and we share their interest in keeping the internet free and open. We work closely with the news industry and will continue to do so as consumer expectations and technology evolve.

How we work to protect user privacy
Over the past 20 years, billions of people have come to Google with their questions. We’ve worked hard to continually earn trust by providing accurate answers and keeping your questions private and your data secure.

For privacy to be real, people need to have clear, individual choices around their data. This is why we believe in giving people transparency, choice and control. Transparency means easy access and full visibility of your data and preferences, and the assurance that Google does not sell personal information to third parties. Choice means the user should get to decide how their information is used and deleted. Control is the ability to manage your settings and features depending on your preferences.

Google’s privacy policy and MyAccount—a single destination for your Google account information, privacy and security settings—explain what information we collect, why we collect it, and how users can control, update, manage, export, and delete their information. In 2017, Australians visited MyAccount more than 22 million times.

Whether it’s delivering search results in the correct language or recommending the quickest route home, data can make Google products more helpful to you. We take the responsibility of protecting user data and privacy seriously, and are continuously working to improve features to give users even more control.

Operating in a highly competitive environment 
The tech industry is dynamic and drives innovation that gives consumers better products, services and choices. For example, when consumers are looking for information online, they go to a range of places in addition to Google. For furniture and electrical products they might go to Harvey Norman. For homes, they might go to Domain or Realestate.com. For reviews they might go to TripAdvisor. 

When it comes to advertising, search advertising is one of many online and offline channels in which advertisers invest. We compete directly for advertising dollars with other digital channels, as well as television, print, radio and outdoor advertising. Businesses invest in online advertising because it allows them to connect with audiences and to measure the impact of that investment.

The internet is a rapidly evolving, competitive and innovative space. Regulatory frameworks help ensure people, society and the economy continue to benefit from new technologies. A wide range of rules already apply to digital products and services, including competition, advertising, copyright, privacy, and consumer laws.

We welcome efforts to better understand our business and will continue to engage with Government on the recommendations put forward in this report, as we continue developing and improving products and services that help Australians.