Whitelist third-party bots for Hangouts Chat

We’re adding the option for you, as a G Suite admin, to whitelist specific bots for Hangouts Chat for your organization. This new setting will apply in Chat beginning October 10th, 2018.

When we announced Hangouts Chat earlier this year, we introduced bots. Bots provide a conversational way for you to connect to services in Chat, such as looking up information, scheduling meetings, performing tasks, and so on. Bots can be created by Google, users in your domain, or third parties.

We’ve heard from you that you’d like more granularity over which third-party bots your users can interact with in Chat. In addition to the option in the Admin console to turn bots on or off for your domain, you can now enable specific third-party bots individually in the G Suite Marketplace settings.

Full instructions on how to whitelist bots can be found in the Help Center. While you can start adding bots to a whitelist now, this new setting won’t take effect in Chat until October 10th, 2018.

This means that if you have previously disabled all G Suite Marketplace apps or whitelisted specific apps, the Google Drive bot, Meet bot, and third-party bots will stop working unless you change your G Suite Marketplace settings to allow these.

For more information on using bots in Chat, check out the Help Center.

Launch Details
Release track:
Launching to both Rapid Release and Scheduled Release

Available to all G Suite editions

Rollout pace:

  • Admin ability to whitelist: Full rollout (1–3 days for feature visibility) starting September 26, 2018
  • Setting takes effect in Chat: Full rollout (1–3 days for feature visibility) starting October 10, 2018
Admins only

Admin action suggested/FYI

More Information
Help Center: About bots
Help Center: Control user installation of Marketplace apps

Launch release calendar
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