Self-service password recovery for Google Apps users

Password recovery can be a frustrating and time-consuming activity for both Google Apps admins and the people in their domains who have been locked out of their accounts. With today’s launch, we’re giving admins the option to reduce their workload, and save time for those who have been locked out of their accounts, by enabling the ability for non-admins to reset their own passwords.

This new feature is defaulted off at launch and can be enabled from the Admin console at: Security > Basic settings > Password Management. In the Password recovery section, click on "Enable/disable non-admin user password recovery."


Non-admins must have set up a recovery phone in order to reset their own password. Admins should check the Help Center for considerations regarding 2-Step Verification, off-boarding, and hijacked accounts before enabling this feature.

Note: this feature is not available for customers using Single Sign-on (SSO).

Release track:
Rapid release and Scheduled release (gradual rollout)

For more information:
Help Center - Admins
Help Center - Users
Google for Work blog post

Note: all launches are applicable to all Google Apps editions unless otherwise noted

Launch release calendar
Get these product update alerts by email
Subscribe to the RSS feed of these updates