What’s changing
We’re launching automatic call routing rules with ring groups in Google Voice. With ring groups, multiple people in your organization can make and receive calls from the same Google Voice number. This feature was previously available in beta and is now generally available.
Who’s impacted
Admins and end users
Why you’d use it
A ring group is a way for a team to intelligently route incoming calls to the correct person or device. This means that groups within your organization, like sales or customer service teams, can easily triage and take quick actions on ongoing calls (such as transferring to a team member or another device).
Additional details
Admins can customize several aspects of ring groups, including:
- Simultaneous or random order call routing
- Who in the ring group can make outbound calls and use the ring group number(s) as caller ID
- What happens to unanswered calls
- Ring group business hours
Check out the Help Center for more information on configuring ring groups.
Getting started
- Admins: This feature will be OFF by default. Visit the Help Center to learn more about turning ring groups on or off for your organization.
- End users: No action needed.
Rollout pace
- This feature is available now for all users.
Availability
- Available to all G Suite customers with Google Voice standard and premier licenses.
Resources
Roadmap
- This feature was listed as an upcoming G Suite release.