Desk phone support and on-demand call recording now available in the Google Voice Starter plan

What’s changing

We’re expanding the capabilities of our Google Voice Starter plan by adding two highly requested features already available in Voice Standard and Voice Premier plans today:

  • Desk phone and analog telephone adapter (ATA) support: Organizations using Google Voice Starter can now provision and manage compatible desk phones and adapters. This provides more flexibility, allowing users to make and receive calls on traditional desk hardware if they prefer.
  • On-demand call recording: End users can now easily record important calls for future reference, training, or compliance. An intuitive record button will be available in the Google Voice interface during active calls.
These features make the Google Voice Starter plan a more complete solution for organizations that need core telephony features combined with the flexibility of Google Workspace.

Getting started

  • Admins:
    • Desk phone support: This feature must be enabled by an administrator. 
    • Call recording: This feature will be ON by default for Voice Starter add-on subscriptions. It can be disabled at the organizational unit (OU) or group level. Note there is no admin control for Voice Starter standalone subscriptions (with a personal @gmail.com account).
  • End users:
    • Desk phone support: Once enabled by your admin, you can add a new desk phone in your Google Voice settings.
    • Call recording: If enabled for your account, you will see a “Record” button during your calls.

Rollout pace

  • Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting November 12, 2025

Availability

  • Available for Google Voice Starter, Standard, and Premier

Resources