AI note-taking is now available in Google Voice

“Take notes for me” is available in Google Voice for your phone calls. This powerful new feature records and transcribes calls, summarizes key points, and organizes action items, which are sent via Gmail and stored in the Voice app. This built-in tool eliminates manual note-taking, ensures critical details are never lost, and drives a highly professional customer experience.

This feature is available for new Voice users by default and requires manual enablement for existing Voice users. Admins can easily turn it on in the admin console at the domain, OU, or group level. Once turned on, eligible users will see the “Record” button become a “Notes” button during calls.

When you tap "Notes" during a Voice call, your conversation will be recorded and transcribed, while Gemini captures notes. When you hang up, you'll get an email with your notes in the body of the email. You can then find the transcript, audio recording, and notes saved right inside the Voice app alongside call details.





Privacy, ownership, and consent
  • Post-call notes and transcriptions are strictly accessible only to the individual who initiated the AI capture. If multiple people start it, everyone gets their own separate artifact.
  • An audio disclosure ("This call is being recorded and captured by AI") ensures all participants are fully informed the moment the feature is activated. Admins are able to customize the consent in the admin console. Admins can also customize the consent language to align with their company's standards.
Note that this feature is only available in English at this time.

Getting started

Rollout pace

Availability

  • Available to all Google Workspace customers with Voice Standard and Voice Premier add-ons, as well as customers with Voice Standard standalone plans

Resources