What’s changing
We’re pleased to introduce two significant updates for Google Voice: support for three way calling and an overall enhanced, redesigned in-call user interface:
Three way calling makes it easier to connect callers onward with more relevant parties or loop in additional parties to keep the conversation moving. This includes situations such as:
- Bringing in a translator for multilingual conversations
- Including legal counsel directly to advise on relevant discussions
- Facilitating smoother call transfers by introducing the receiving party
To host a call with three participants by merging two calls together - Select “Add” to lookup the contact you wish to add to the call and then “Merge” to bring the calls together.
You’ll notice that the “Add” and “Merge” options are prominent and easily accessible, which is a key theme across the refreshed in-call user interface. The update brings a consistent look and feel for Voice across all of your devices, an intuitive call layout, similar to Google Meet, and improved placement of key call controls.
Starting from the top, you'll find notifications, such as a call participant on hold. Moving down to call controls, your primary actions like the keypad and mute button, are prominently highlighted, while secondary actions like transfer, hold, and merge, are easily accessible.
Getting started
- Admins: There is no admin impact or controls for these features.
- End users: Visit the Help Center to learn more about hosting a Three way call.
Rollout pace
- Rapid and Scheduled Release domains: Extended rollout (potentially longer than 15 days for feature visibility) on May 1, 2025
We will provide an update on rollout for iOS as soon as possible.
Availability
- Three way calling is available for Google Workspace customers with a Voice Starter, Voice Standard, Voice Premier subscription, as well as customers with SIP Link Standard and SIP Link Premier.
- The user interface updates are available for all users.