Tag Archives: Updates

Google Hotel Ads makes it easier for more hotels to participate

Over the past several months we’ve made improvements to hotel search across Google, to help travelers find information more quickly and to enable hotels to generate more qualified leads. As a continuation of these efforts, we’re announcing a few more changes to Hotel Ads on Google: broader availability for the Google Hotel Ads Commission program, an expansion of the Book on Google feature to more partners, and the inclusion of more amenity information within Google search. With these changes, we’ll be retiring the dedicated site for Hotel Finder this week, as users are now able to access the hotel information they need right from Google search.

Making it easier for more hotels to generate qualified leads from Google 
Earlier this year we started testing the Google Hotel Ads Commission Program with a small set of independent hotels. With this program, these hotels are charged on the industry-standard commission basis rather than cost-per-click, making it easier for smaller, independent hotels to use Google Hotel Ads. Today, we’re announcing that more hotels can participate in this program now that we’ve partnered with leading hotel technology solutions providers.

Seekda, one of the participating hotel technology solutions providers, helps us offer hotels a risk-free way to reach a massive audience efficiently. “Google Hotel Ads allows hotels to be there when a traveler is ready to book, and pay only when a booking is made or consumed,” says Klaus Niederacher, General Manager and COO at Seekda. “This new commission model gives smaller chains and independent hotels the option to participate in the highly effective Google Hotel Ads, without having to manage CPC bids and budgets.”

So far, the program has proven to be successful at driving bookings for hoteliers. According to Scott Koehler, Senior Vice President, Product & Operations of TravelClick: “Since March, hotels enrolled in TravelClick’s Demand Services program have seen, on average, a 56 percent year-over-year increase in revenue driven by Google Hotel Ads. The evolution from a pay-per-click to commission model has increased hotel revenue.”

We currently work with DerbySoft, Fastbooking, Sabre Hospitality Solutions, Seekda, TravelClick, and Trust International and will be integrating additional hospitality technology providers in the future.

Making bookings easier for hoteliers and consumers
In 2013, we launched Book on Google on mobile devices to make it easier for users to book hotel rooms directly from their phone. Now, we’re expanding the availability of Book on Google, bringing it to desktop and tablet devices and making it easier for more hotels to participate.
With Book on Google, Google facilitates the booking payment transaction. The hotel partner owns the guest relationship, including sending the confirmation email, answering post-booking questions, and handling changes to the reservation or cancellations.

“Given the successes that our hotel clients have experienced with Google Hotel Ads, we look forward to offering additional Hotel Ads features to our hotel clients globally, including Book on Google,” said Scott Koehler, Senior Vice President, Product & Operations of TravelClick.

Book on Google is available to all Hotel Ads partners and works for users in the U.S.
Bringing more hotel information to search

Earlier this year we announced improvements to hotel search across Google so users can find information like availability, prices, and reviews right in the search results and in Google Maps.

This month, we’re adding information about hotel amenities for locations in the U.S. and we’re working to add this information for 24 more countries through next year. This means that users will now see whether a hotel has things like free WiFi, free breakfast, parking availability, a pool, or a business center, right in search.
We’re focused on helping travelers find information and choices about hotels, while making it easier for them to select and book the hotel that’s right for them. We’re also committed to helping partners connect with travelers when they are ready to book, across devices and Google platforms. We hope the changes announced today will make planning that next trip an even easier click away.

Tom Mulders, Senior Program Manager, Travel

Source: Inside AdWords


Google forwarding numbers arrive in Canada

The ability to call a business is often critical in helping potential customers complete a purchase. In fact, 61% of mobile searchers say it's extremely important to be able to call a business during the purchase phase of the shopping process.1 Measuring these phone calls to your business is essential for understanding the full value of Google search ads and making informed decisions for acquiring new customers. That’s why we’re excited to announce the launch of Google forwarding numbers in Canada.
A "Call" button in a search ad on a mobile device
Canada, say hello to Google forwarding numbers

Google forwarding numbers are an important step toward measuring the phone calls you receive through Google search ads. When you use Google forwarding numbers with your call extensions and call-only campaigns, we’ll dynamically assign a unique phone number to your ad. When a customer calls that number, AdWords will route the call to your business phone number while providing you with useful information about the caller’s area code, call duration, and whether the call was answered.

Many people who search for local businesses prefer to call a phone number with a recognizable area code, which is why Google forwarding numbers will show a local Google forwarding number, where available. For example, if your business is based in Vancouver, your ads are eligible to use a “604” area code with your Google forwarding number.

Canadian advertisers like belairdirect and 1-800-Got-Junk are already using Google forwarding numbers to improve performance on their call ads:
"As marketers, we are always looking for new ways to leverage technology in order to be more efficient and measure the full value of our ad campaigns. Now, with Google forwarding numbers, we're able to gain valuable insights into the consumer behavior behind calls to make our campaigns and call centers more useful for current and future customers. Furthermore, we've identified that calls that last over 10 minutes are more likely to result in someone signing up for an insurance policy. We can now count these as call conversions to optimize for higher-quality calls." Anne Fortin, Senior Vice President, Marketing and Strategic Relationships, belairdirect
“Call extensions and call-only campaigns help customers reach our service representatives more quickly to schedule a junk pick-up. So far, we’ve been able to generate thousands of leads and now with insights from Google forwarding numbers in Canada, we can monitor call details and filter calls by duration. This gives us vital information on which campaigns are driving the right calls and how we can better invest our advertising spend." Keegan Morrison, PPC Account Manager, 1-800-Got-Junk
Clicks that lead to calls from your website

While call extensions and call-only ads are very effective, many customers also call your business after clicking through a Google ad and learning more about the products and services you offer on your website. Website call conversions is a powerful tool that dynamically inserts a Google forwarding number on your website to identify and measure the calls that occur after a Google ad click. When someone clicks on your website’s phone number or dials it directly from their phone, you can attribute the call and call value back to the keyword and ad that drove the customer.

Advertisers like Blinds.com are already using website call conversions to gain a more holistic picture of their AdWords performance:
“It’s a great idea to implement Google’s website call conversions, particularly if you have a call center that handles over 15% of sales or if you’re faced with the challenge of attributing offline calls to online spend. With website call conversions, we’ve attributed 56% more revenue to mobile ads and measured 173% higher average order value. With these insights, we’ve been able to increase and optimize spend towards keywords that are generating the most call conversions. We’re looking forward to rolling this out to Blinds.ca in Canada.” Michael Nicholas, SEM Specialist
Maximize call value

In addition to measuring call conversions, Google forwarding numbers also allow you to assign a conversion value. For example, a business might assign a revenue value to calls that last over 5 minutes. By measuring these calls, you can automatically optimize your keyword bids to drive more valuable calls using Target ROAS. This flexible bid strategy factors in signals like device, location, and time of day to make auction-time bid adjustments that maximize call conversion value, while reaching your business goals.

Learn more

With the launch of Google forwarding numbers, you can now report on call metrics and conversions, measure website call conversions, and optimize your bids to drive more valuable phone calls. You can learn more about each of these products in the AdWords Help Center and read our best practices for maximizing performance with calls.

Posted by Amit Agarwal, Product Manager, AdWords
1 Think with Google, The Role of Click to Call in the Path to Purchase, September 2013
*In some cases, a local Google forwarding number may not be available. When this happens, your ad will show a toll-free Google forwarding number instead

Source: Inside AdWords


Get Instant Translations in Hindi with Google Translate

[Cross posted from the Official Google blog]

Today, we’re updating the Google Translate app—expanding instant visual translation to Hindi, as well as 19 other languages. With this update, you can instantly see English text transform live onto your screen into Hindi, plus 26 other languages. No Internet connection or cell phone data needed.

To try it out, go to the Google Translate app, set “English” along with Hindi, and click the camera button; you'll be prompted to download a small (~2 MB) language pack for the language before this feature works. Currently, translations only work one way from English to Hindi.   


We’re also making real-time voice translations a lot faster and smoother. Find out more about today’s update here.
Have a natural, smoother conversation —even with a slower mobile network
Slow mobile networks can make it challenging to access many online tools - so if you live in an area with unreliable mobile networks, our other update today is for you. In addition to instant visual translation, we’ve also improved our voice conversation mode, so it’s even faster and more natural on slow networks.

These updates are coming to both Android and iOS, rolling out over the next few days.

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Translate Community helps us get better every day
We’re also continuously working to improve the quality of the translations themselves and to add new languages. A year ago this week, we launched Translate Community, a place for multilingual people from anywhere in the world to provide and correct translations. Thanks to the millions of language lovers who have already pitched in—more than 100 million words so far!—we've been updating our translations for over 90 language pairs, and plan to update many more as our community grows.

We’ve still got lots of work to do: more than half of the content on the Internet is in English, but only around 20% of the world’s population speaks English. Today’s updates knock down a few more language barriers, helping you communicate better and get the information you need.

Posted by Barak Turovsky, Product Lead, Google Translate

DoubleClick Search features in June

In June, we added the following features to DoubleClick Search (DS):
  • Estimated cross-device Floodlight conversions: Cross-device conversions occur when customers see or click a search ad on one device but convert on a different device. Floodlight activities can estimate the total number of cross-device conversions that occur, giving you a better picture of how your search ads are contributing to your overall total conversions.

  • Create and report on AdWords callout extensions in DoubleClick Search: Callout extensions allow you to add additional descriptive text in your AdWords ads and then report on performance in DoubleClick Search. They give you the opportunity to promote popular or unique aspects of your business.

    For example, you can use a callout extension to add Free shipping, 24-7 customer service, and Price matching to your ads:
  • Set AdWords proximity targets in DoubleClick Search: You can create proximity targets (also known as radius targets) in your AdWords campaigns to show your ads to customers who are within a certain distance from a location.

    Proximity targets also enable you to set bid adjustments to better reach likely customers. For example, you could target the city where your business is located and bid more for those searches because people who are in the area are more likely to visit.


We also updated the following features:
  • Copy AdWords campaigns to Baidu engine accounts: If you need to manage the same campaigns on multiple engine accounts, instead of manually creating the campaigns one by one on each account, you can create them once in AdWords, and then copy the campaign and applicable settings to Baidu accounts (as well as Bing Ads, Yahoo! JAPAN, and other AdWords accounts).

    If later you make changes to one of the campaigns, you can also copy the changes into the other accounts.

  • Specify device type in uploaded conversions: If you upload conversions from DoubleClick Search bulksheets or the DoubleClick Search API, you can now specify the type of device on which the conversion occurred.

See these updates in action in the new features training video for June.
The full list of new feature training videos is available in DoubleClick Search Help.

Posted by the DoubleClick Search team

DoubleClick for Publishers back up and running

DoubleClick for Publishers experienced an outage this morning impacting publishers globally, across their video, display, native and mobile formats. Our team has worked quickly to fix the software bug and it's now back up and running, so our publisher partners can return to funding their content.

New upgrade option for Shopping campaigns

Earlier this month, we shared a few success stories on Shopping campaigns, our new campaign type for Product Listing Ads (PLAs), and that the regular PLA campaign type will retire in late August 2014.

To upgrade to Shopping campaigns, we encourage you to create a Shopping campaign from scratch and then customize your product groups and bids from there. That way, you can choose how granular you’d like to get and ensure all your inventory is included in your Shopping campaign.

However, if you would like to base your Shopping campaign on a regular PLA campaign, we’re introducing an option today to help you upgrade.


After setting up your Shopping campaign, you’ll be taken to a new page to create ad groups. Here, you’ll see two options: the ability to start fresh with one ad group or create one or many ad groups based on a regular PLA campaign.

Note that some parts of a regular PLA campaigns aren’t transferable to a Shopping campaign, like product targets that use AdWords labels or groupings. If none of your PLA campaigns are transferrable, you might not see this option.

Keep in mind
With Shopping campaigns, you no longer need to create separate ad groups or product targets to track your impressions, clicks and cost. You can analyze and report on your PLA performance by product attribute or by individual items in the Dimensions tab, regardless of your campaign structure.

As a reminder, all PLA advertisers will need to upgrade to Shopping campaigns by late August 2014, at which time all remaining regular PLA campaigns will be automatically upgraded. Over the next few months, we’ll continue to share more information and tools to help you upgrade your campaigns and manage them at scale.

To learn more about Shopping campaigns and how to upgrade, here are a few resources:

Posted by Eric Tholomé, Director of Product Management, Google Shopping

What’s next for Shopping campaigns and retailers

In February, we made Shopping campaigns available to all Product Listing Ad (PLA) advertisers and, in March, we released AdWords API support to help you manage your campaigns at scale. Shopping campaigns offer the ability to browse your inventory directly in AdWords, report on your performance down to the product-level, and bid competitively with new metrics like benchmark data and impression share. We’ve received great feedback from you so far and are excited to share what’s next:


  • Size your opportunity with Bid Simulator To provide more actionable insight into your PLAs, we’ve been rolling out a Bid Simulator that’s now available in all Shopping campaigns. With a Bid Simulator, you can now estimate how bid changes could impact your impressions, clicks or costs.
  • Options to create a Shopping campaign
In the coming days, we’ll be adding some options to help you get started. You would be able to create a Shopping campaign from scratch or, for many of you, use one of your regular PLA campaigns to create similar product targets, negative keywords or promotional text.
  • Multiple ad groups for advanced retailers
    While many of you will be happy with your Shopping campaign as is, we’ve heard from advanced retailers that they’d like to create multiple ad groups. It’s now possible to do this within a Shopping campaign.

Continued Retailer Success
Since we made Shopping campaigns available to all PLA advertisers, we continue to hear many examples of how it helps you manage PLAs and effectively grow your business. Here are a few:

JumpFly
“The benefits of Shopping campaigns can’t be overstated – the ease of setup, the transparency of data, the ability to group products into logical categories and manage to the product level make it a must. All of these contribute to our clients’ ROI almost tripling, and there’s still room to improve.”
Exclusive Concepts
“The new Shopping campaigns allowed us to achieve a much higher-level of profitability, cutting costs by 13% and increasing return on ad spend by about 22% on average. Not only that, the new campaign type trims about 2 hours of setup time.”
Wiggle
“We used the product-level data from our Shopping campaign to fine-tune our bidding strategy, focusing on the products that acquired the most traffic & lowered the ones that are less important. This helped us increase visits 25% & ROI by 16%.”
White Shark Media
“Shopping campaigns effectively reduced the time spent setting up product-specific bids and optimizing in half. We can now invest even more time into each client, and the results we’ve seen have been no less than amazing. A client selling home accessories saw a 301% increase in revenue after only one month. As a result, we are now changing our agency standards within PLAs to only use Shopping campaigns.”

Future of Shopping campaigns and retirement of regular PLA campaigns
Shopping campaigns offer a truly retail-centric and seamless approach to PLAs. We're very excited by the positive feedback we've heard so far and will continue to build tools and features into this new campaign type. Thus, we'll be retiring the regular PLA campaign type and asking all PLA advertisers to upgrade to Shopping campaigns by late August 2014, at which time all remaining PLA campaigns will be automatically upgraded. Over the next few months, we’ll share more information and release more tools to help you upgrade your campaigns and manage them at scale. We encourage you to start planning your upgrade to Shopping campaigns today to take full advantage of the new features as soon as possible.

For additional help, here are a few resources:


Posted by Eric Tholomé, Director of Product Management, Google Shopping

Introducing Shopping campaigns: a better way to promote your products on Google

Everyday, people search on Google for the best products from retailers large and small. With Product Listing Ads (PLA) on Google Shopping, people can browse a wide selection of products, finding high-quality imagery and relevant product information like brand and price.

To make it easier for you to connect with these consumers and promote your products on Google, we’re introducing Shopping campaigns, a new campaign type for PLAs. Shopping campaigns streamline how you manage and bid on your products, report on your performance, and find opportunities to grow your traffic from Google.
Key benefits

1. Retail-centric way to manage your products

Shopping campaigns allow you to browse your product inventory directly in AdWords and create product groupsfor the items you want to bid on. For example, if you’re a fashion retailer, you’ll see what types of shoes are in your data feed and how many boots you can promote. You use the product attributes derived from your data feed such as Google product category, product type, brand, condition, item id and custom labels to organize your inventory into product groups. Custom labels are a new, structured way to tag your products in your data feed with attributes that matter to you, such as ‘margin’ to separate your high- and low-margin products. To see all the items you can bid on, the Products tab will show you a full list of your approved products and their product attributes.





2. Advanced reporting to measure product performance

Regardless of how you choose to structure your product groups, Shopping campaigns offer the unprecedented ability to view your performance data by product or product attribute. Since performance metrics are associated with the item and not the product group, you can filter and segment data by your product attributes. This includes Google product category, product type, brand, condition, item id and custom labels. For example, you’ll see which Apparel & Accessories categories drive the most clicks, without having to break out your clothing category into a separate product group.



3. Competitive data to size your opportunity

To help you optimize and scale your PLAs, Shopping campaigns provide insights into your competitive landscape. In the Product Groups tab, you can add benchmark columns to see the estimated average CTR and Max CPC for other advertisers with similar products. The competitive performance data you see is aggregated and averaged, so all performance data is anonymous. Coming soon, you’ll have impression share columns to help you understand the opportunity lost due to insufficient bids and budgets, and a bid simulator will help you estimate the amount of impressions you’ll receive as you adjust your bids.





How to get started

Shopping campaigns are currently available to a limited number of advertisers. It will be rolling out gradually in the US, with full global availability by early next year. API support will come in 2014 as well.

You can learn more about Shopping campaigns at some upcoming events. Join us at our Learn With Google webinar for Shopping campaigns on November 20, 2013, and find us at Search Engine Strategies in Chicago on November 6, 2013.

We've built Shopping campaigns with retailers in mind, and if you'd like to be an early adopter to share your feedback, you can express your interest here. We'd love to hear from you!

Posted by Sameer Samat, Vice President of Product Management, Google Shopping

Announcing Publisher Connection: the newsletter that brings the best of Google right to your inbox

From DoubleClick to Google+ to YouTube to Wildfire - each month we create a ton of content to help publishers like you grow your business and navigate an increasingly complex landscape.

Until now, we haven’t put the best of this content one convenient place - your inbox. That’s why we’re launching Google Publisher Connection, a monthly newsletter with case studies, research, events and trends designed to help you stay ahead of the curve and on top of the issues impacting your business.

Subscribe now and we’ll add you to the monthly Google Publisher Connection mailing list.

Read the first issue here.




Posted by David Hertog, Product Marketing Team