Tag Archives: Extensions

Google forwarding numbers arrive in Canada

The ability to call a business is often critical in helping potential customers complete a purchase. In fact, 61% of mobile searchers say it's extremely important to be able to call a business during the purchase phase of the shopping process.1 Measuring these phone calls to your business is essential for understanding the full value of Google search ads and making informed decisions for acquiring new customers. That’s why we’re excited to announce the launch of Google forwarding numbers in Canada.
A "Call" button in a search ad on a mobile device
Canada, say hello to Google forwarding numbers

Google forwarding numbers are an important step toward measuring the phone calls you receive through Google search ads. When you use Google forwarding numbers with your call extensions and call-only campaigns, we’ll dynamically assign a unique phone number to your ad. When a customer calls that number, AdWords will route the call to your business phone number while providing you with useful information about the caller’s area code, call duration, and whether the call was answered.

Many people who search for local businesses prefer to call a phone number with a recognizable area code, which is why Google forwarding numbers will show a local Google forwarding number, where available. For example, if your business is based in Vancouver, your ads are eligible to use a “604” area code with your Google forwarding number.

Canadian advertisers like belairdirect and 1-800-Got-Junk are already using Google forwarding numbers to improve performance on their call ads:
"As marketers, we are always looking for new ways to leverage technology in order to be more efficient and measure the full value of our ad campaigns. Now, with Google forwarding numbers, we're able to gain valuable insights into the consumer behavior behind calls to make our campaigns and call centers more useful for current and future customers. Furthermore, we've identified that calls that last over 10 minutes are more likely to result in someone signing up for an insurance policy. We can now count these as call conversions to optimize for higher-quality calls." Anne Fortin, Senior Vice President, Marketing and Strategic Relationships, belairdirect
“Call extensions and call-only campaigns help customers reach our service representatives more quickly to schedule a junk pick-up. So far, we’ve been able to generate thousands of leads and now with insights from Google forwarding numbers in Canada, we can monitor call details and filter calls by duration. This gives us vital information on which campaigns are driving the right calls and how we can better invest our advertising spend." Keegan Morrison, PPC Account Manager, 1-800-Got-Junk
Clicks that lead to calls from your website

While call extensions and call-only ads are very effective, many customers also call your business after clicking through a Google ad and learning more about the products and services you offer on your website. Website call conversions is a powerful tool that dynamically inserts a Google forwarding number on your website to identify and measure the calls that occur after a Google ad click. When someone clicks on your website’s phone number or dials it directly from their phone, you can attribute the call and call value back to the keyword and ad that drove the customer.

Advertisers like Blinds.com are already using website call conversions to gain a more holistic picture of their AdWords performance:
“It’s a great idea to implement Google’s website call conversions, particularly if you have a call center that handles over 15% of sales or if you’re faced with the challenge of attributing offline calls to online spend. With website call conversions, we’ve attributed 56% more revenue to mobile ads and measured 173% higher average order value. With these insights, we’ve been able to increase and optimize spend towards keywords that are generating the most call conversions. We’re looking forward to rolling this out to Blinds.ca in Canada.” Michael Nicholas, SEM Specialist
Maximize call value

In addition to measuring call conversions, Google forwarding numbers also allow you to assign a conversion value. For example, a business might assign a revenue value to calls that last over 5 minutes. By measuring these calls, you can automatically optimize your keyword bids to drive more valuable calls using Target ROAS. This flexible bid strategy factors in signals like device, location, and time of day to make auction-time bid adjustments that maximize call conversion value, while reaching your business goals.

Learn more

With the launch of Google forwarding numbers, you can now report on call metrics and conversions, measure website call conversions, and optimize your bids to drive more valuable phone calls. You can learn more about each of these products in the AdWords Help Center and read our best practices for maximizing performance with calls.

Posted by Amit Agarwal, Product Manager, AdWords

Think with Google, The Role of Click to Call in the Path to Purchase, September 2013
*In some cases, a local Google forwarding number may not be available. When this happens, your ad will show a toll-free Google forwarding number instead

Source: Inside AdWords