Tag Archives: area 120

Shoploop: an entertaining new way to shop online

Last year, I was on the New York City subway conducting user research for Touring Bird, a project I was working on with Area 120, Google’s in-house lab for experimental projects. One of the young commuters standing next to me was silently scrolling on her device, switching between a social media app, YouTube and an online shop. 

Curious, I asked her what she was doing. It turns out she'd seen somebody promote a makeup product on social media, and wanted to check it out—so she watched reviews on YouTube to see how it would look in real life and whether other people liked it. Then she looked it up on an e-commerce site to buy it. This took three different apps or websites, at minimum, to find what she was looking for.

This was the original insight for a new experiment Area 120 is launching today: Shoploop, a video shopping platform for discovering, evaluating and buying products, all in one place.

Discover new products in a short, entertaining video format

The experience on Shoploop is more interactive than just scrolling through images, titles and descriptions on a traditional e-commerce site. All Shoploop videos are shorter than 90 seconds and help you discover new products in an entertaining way, whether you want to try at-home nail stickersrevive your second-day hair or get a concealer that gives full coverage

Shoploop 1.gif

Hélène's fun video shows you how to make your eyeliner pop for summer.

Information from real, relatable people

We want to help people experience the look and feel of products they’re shopping for in real life without going to a physical store. Shoploop helps you get product reviews from real people who are knowledgeable about the products in a particular area. For example, Alex shows live product usage in her video to get rid of pimples, and Kim includes practical tips and advice on how to use a face roller in her video.

Shoploop 2.gif

Stacy demonstrating how to get pink puff hair.

A simple purchasing experience

Once you find a product that interests you, you can either save the product to buy it later or click straight to the merchant’s website to complete the purchase. You can also follow your favorite Shoploop creators and share videos you like with your friends and family. 

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A quick and easy purchase experience on Shoploop.

Currently, we’re focused on content creators, publishers and online store owners in the beauty industry in categories such as makeupskincarehair and nails. Our goal is to provide them a platform where they can review and recommend products and help others shop directly from their videos. For example, Jessica, contributing editor at Allure, shows the benefits of using a Mihakka (a face exfoliating tool made with clay from the Atlas mountains in Morocco), and Adeline Koh, owner of handmade skincare company Sabbatical Beauty, highlights the craftsmanship and story behind her products. If you are a content creator or a store owner in any of these product areas, you can apply through our website to be an exclusive Shoploop creator.

Check out our Shoploop experiment by visiting shoploop.app on your mobile device. The current site is optimized for mobile and we are working hard to bring it to desktop users soon. 

Want to share your passion with the world? Get Keen

“What are we doing?” my wife asked as we both looked up from our phones one evening. We’d been browsing feeds of posts, images and news for hours on end, mindlessly filling the gaps between work and sleep. “This is our one precious life,” she told me. That line, paraphrased from a Mary Oliver poem, became shorthand for us to spend more time on what we loved.

That week, we started collecting some of the things that brought us joy and shared them with each other. She grew up birding and knew I was interested, so she sent me links to resources on bird identification, migration patterns and good binoculars. Since we met, we had also dreamed about someday starting a flower farm, so  we began collecting notes on farming plans, seed catalogs and other ideas to chase that dream together.

It was powerful to tell each other what we wanted to spend more time on. And once we did, we found that collecting related ideas, links and resources together gave us a way to spend more time on our shared passions in real life.

To explore this idea further, four colleagues and I created a new experiment called Keen as part of Area 120, Google’s workshop for experimental projects. We worked in close collaboration with a team at Google called People and AI Research (PAIR), dedicated to human-centered machine learning systems, to develop this experiment.

A home for long-term interests 

On Keen, which is a web and Android app, you say what you want to spend more time on, and then curate content from the web and people you trust to help make that happen. You make a “keen,” which can be about any topic, whether it’s baking delicious bread at home, getting into birding or researching typography. Keen lets you curate the content you love, share your collection with others and find new content based on what you have saved.

Using Keen on desktop and mobile

Curate and share 

You can curate for yourself or for other people. Just as my wife found resources to help me learn about birding, you can use Keen to build a collection of your best resources on a topic you know well and share it with people who would enjoy your curation. The keens can be private or public, so you control what is shared and who can contribute.

Expand and explore

For every keen you create, we use Google Search and the latest in machine learning to remain on the lookout for helpful content related to your interests. The more you save to a keen and organize it, the better the recommendations become. Even if you’re not an expert on a topic, you can start curating a keen and save a few interesting “gems” or links that you find helpful. These bits of content act like seeds and help keen discover more and more related content over time. You can also follow keens that others have created, discovering thousands of hand-curated lists from the community and getting alerts when new things are added.

Spend time on what you love

Keen isn’t intended to be a place to spend endless hours browsing. Instead, it’s a home for your interests: a place to grow them, share them with loved ones and find things that will help in making this precious life count.

We'd love your feedback on the idea and how to make it better, and if you’ve made a keen that you think others would love, let us know.

Want to share your passion with the world? Get Keen

“What are we doing?” my wife asked as we both looked up from our phones one evening. We’d been browsing feeds of posts, images and news for hours on end, mindlessly filling the gaps between work and sleep. “This is our one precious life,” she told me. That line, paraphrased from a Mary Oliver poem, became shorthand for us to spend more time on what we loved.

That week, we started collecting some of the things that brought us joy and shared them with each other. She grew up birding and knew I was interested, so she sent me links to resources on bird identification, migration patterns and good binoculars. Since we met, we had also dreamed about someday starting a flower farm, so  we began collecting notes on farming plans, seed catalogs and other ideas to chase that dream together.

It was powerful to tell each other what we wanted to spend more time on. And once we did, we found that collecting related ideas, links and resources together gave us a way to spend more time on our shared passions in real life.

To explore this idea further, four colleagues and I created a new experiment called Keen as part of Area 120, Google’s workshop for experimental projects. We worked in close collaboration with a team at Google called People and AI Research (PAIR), dedicated to human-centered machine learning systems, to develop this experiment.

A home for long-term interests 

On Keen, which is a web and Android app, you say what you want to spend more time on, and then curate content from the web and people you trust to help make that happen. You make a “keen,” which can be about any topic, whether it’s baking delicious bread at home, getting into birding or researching typography. Keen lets you curate the content you love, share your collection with others and find new content based on what you have saved.

Using Keen on desktop and mobile

Curate and share 

You can curate for yourself or for other people. Just as my wife found resources to help me learn about birding, you can use Keen to build a collection of your best resources on a topic you know well and share it with people who would enjoy your curation. The keens can be private or public, so you control what is shared and who can contribute.

Expand and explore

For every keen you create, we use Google Search and the latest in machine learning to remain on the lookout for helpful content related to your interests. The more you save to a keen and organize it, the better the recommendations become. Even if you’re not an expert on a topic, you can start curating a keen and save a few interesting “gems” or links that you find helpful. These bits of content act like seeds and help keen discover more and more related content over time. You can also follow keens that others have created, discovering thousands of hand-curated lists from the community and getting alerts when new things are added.

Spend time on what you love

Keen isn’t intended to be a place to spend endless hours browsing. Instead, it’s a home for your interests: a place to grow them, share them with loved ones and find things that will help in making this precious life count.

We'd love your feedback on the idea and how to make it better, and if you’ve made a keen that you think others would love, let us know.

Want to share your passion with the world? Get Keen

“What are we doing?” my wife asked as we both looked up from our phones one evening. We’d been browsing feeds of posts, images and news for hours on end, mindlessly filling the gaps between work and sleep. “This is our one precious life,” she told me. That line, paraphrased from a Mary Oliver poem, became shorthand for us to spend more time on what we loved.

That week, we started collecting some of the things that brought us joy and shared them with each other. She grew up birding and knew I was interested, so she sent me links to resources on bird identification, migration patterns and good binoculars. Since we met, we had also dreamed about someday starting a flower farm, so  we began collecting notes on farming plans, seed catalogs and other ideas to chase that dream together.

It was powerful to tell each other what we wanted to spend more time on. And once we did, we found that collecting related ideas, links and resources together gave us a way to spend more time on our shared passions in real life.

To explore this idea further, four colleagues and I created a new experiment called Keen as part of Area 120, Google’s workshop for experimental projects. We worked in close collaboration with a team at Google called People and AI Research (PAIR), dedicated to human-centered machine learning systems, to develop this experiment.

A home for long-term interests 

On Keen, which is a web and Android app, you say what you want to spend more time on, and then curate content from the web and people you trust to help make that happen. You make a “keen,” which can be about any topic, whether it’s baking delicious bread at home, getting into birding or researching typography. Keen lets you curate the content you love, share your collection with others and find new content based on what you have saved.

Using Keen on desktop and mobile

Curate and share 

You can curate for yourself or for other people. Just as my wife found resources to help me learn about birding, you can use Keen to build a collection of your best resources on a topic you know well and share it with people who would enjoy your curation. The keens can be private or public, so you control what is shared and who can contribute.

Expand and explore

For every keen you create, we use Google Search and the latest in machine learning to remain on the lookout for helpful content related to your interests. The more you save to a keen and organize it, the better the recommendations become. Even if you’re not an expert on a topic, you can start curating a keen and save a few interesting “gems” or links that you find helpful. These bits of content act like seeds and help keen discover more and more related content over time. You can also follow keens that others have created, discovering thousands of hand-curated lists from the community and getting alerts when new things are added.

Spend time on what you love

Keen isn’t intended to be a place to spend endless hours browsing. Instead, it’s a home for your interests: a place to grow them, share them with loved ones and find things that will help in making this precious life count.

We'd love your feedback on the idea and how to make it better, and if you’ve made a keen that you think others would love, let us know.

AdLingo Ads Builder turns an ad into a conversation

My parents were small business owners in the U.S. Virgin Islands where I grew up. They taught me that, though advertising is important, personal relationships are the best way to get new customers and grow your business. When I started working at Google 14 years ago, online advertising was a one-way messaging channel. People couldn’t ask questions or get personalized information from an ad, so we saw an opportunity to turn an ad into a two-way conversation.

My co-founder Dario Rapisardi and I joined Area 120, Google’s in house incubator for experimental projects, to use conversational AI technology to create such a service. In 2018 we launched AdLingo Ads for brands that leverage the Google Display & Video 360 buying platform. They can turn their ads, shown on the Google Partner Inventory, into an AI-powered conversation with potential customers. If customers are interested in the product promoted in the ad, they can ask questions to get more information.

Today, we’re announcing AdLingo Ads Builder (accessible to our beta partners), a new tool that helps advertisers and agencies build AdLingo Ads ten times faster than before. You can upload the components of your ad, as well as the conversational assistant, with just a few clicks.

As an early example, Purple used AdLingo to help people find the best mattress based on their personal sleep preferences. People found the ad helpful, as each engaged person spent on average 1 minute and 37 seconds in the conversation.

Purple Ads Builder_Keyword.png

AdLingo Ads Builder (with Purple ad): After selecting from a few simple drop-downs, the ad is ready to preview.

So far we’ve partnered with more than 30 different brands globally. Our product delivers results for advertisers by advancing potential customers from discovering a product to considering its purchase in one single ad, at a competitive cost compared to other channels. For example Renault used AdLingo for the new ZOE electric car launch to address French drivers’ preconceptions about electric vehicles. The campaign helped position Renault as a trusted advisor to consumers.

Renault_Adlingo_Experience_Keyword.png

Renault AdLingo Ad experience: Potential customers can ask questions and learn more about ZOE electric cars.

Online advertising has created huge opportunities for companies to reach customers all over the world, but when I think about my parent’s small business, I remember the importance of building a personal relationship with your customers. In creating AdLingo, we’re on a mission to use conversational AI to foster stronger relationships between customers and businesses.

AdLingo Ads Builder turns an ad into a conversation

My parents were small business owners in the U.S. Virgin Islands where I grew up. They taught me that, though advertising is important, personal relationships are the best way to get new customers and grow your business. When I started working at Google 14 years ago, online advertising was a one-way messaging channel. People couldn’t ask questions or get personalized information from an ad, so we saw an opportunity to turn an ad into a two-way conversation.

My co-founder Dario Rapisardi and I joined Area 120, Google’s in house incubator for experimental projects, to use conversational AI technology to create such a service. In 2018 we launched AdLingo Ads for brands that leverage the Google Display & Video 360 buying platform. They can turn their ads, shown on the Google Partner Inventory, into an AI-powered conversation with potential customers. If customers are interested in the product promoted in the ad, they can ask questions to get more information.

Today, we’re announcing AdLingo Ads Builder (accessible to our beta partners), a new tool that helps advertisers and agencies build AdLingo Ads ten times faster than before. You can upload the components of your ad, as well as the conversational assistant, with just a few clicks.

As an early example, Purple used AdLingo to help people find the best mattress based on their personal sleep preferences. People found the ad helpful, as each engaged person spent on average 1 minute and 37 seconds in the conversation.

Purple Ads Builder_Keyword.png

AdLingo Ads Builder (with Purple ad): After selecting from a few simple drop-downs, the ad is ready to preview.

So far we’ve partnered with more than 30 different brands globally. Our product delivers results for advertisers by advancing potential customers from discovering a product to considering its purchase in one single ad, at a competitive cost compared to other channels. For example Renault used AdLingo for the new ZOE electric car launch to address French drivers’ preconceptions about electric vehicles. The campaign helped position Renault as a trusted advisor to consumers.

Renault_Adlingo_Experience_Keyword.png

Renault AdLingo Ad experience: Potential customers can ask questions and learn more about ZOE electric cars.

Online advertising has created huge opportunities for companies to reach customers all over the world, but when I think about my parent’s small business, I remember the importance of building a personal relationship with your customers. In creating AdLingo, we’re on a mission to use conversational AI to foster stronger relationships between customers and businesses.

GameSnacks brings quick, casual games to any device

Look around on the bus, in line at a coffee shop, or even at the doctor’s office. You’ll likely see people playing games on their phones—and they’re a few of the two billion people around the world who are doing it. Unfortunately, many games (especially web games) don’t load well on low memory devices and 2G or 3G networks that hundreds of millions of people rely on.

Today, we’re announcing GameSnacks to help address this problem. Part of Area 120,Google’s lab for experimental projects, our goal is to make HTML5 games more accessible for phones on any network in the world. GameSnacks games are fast, easy to play, and available on any device that lets you connect to the internet. 

GameSnacks.png

Additionally, people in Indonesia can soon access GameSnacks games though Gojek, a leading super app in southeast Asia. Let’s explore how GameSnacks works for users and developers.

Web games are slow for many people

Take a look at how a typical web game loads on a 1 GB RAM phone on a 3G network, which is what hundreds of millions of people around the world use

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Over half of mobile site visitors leave a page if it takes more than 3 seconds to load, but this game took 12 seconds. 

GameSnacks games are easy to play and fast loading

Fortunately for many users, GameSnacks games can load within a few seconds in network conditions slower than 1 Mbps, which tens of millions of people worldwide experience. For instance, Tower, a popular GameSnacks game, is quickly ready to play on the same 1 GB RAM device connected to 3G from earlier:

Fast game.gif

Our Area 120 team works with developers to achieve fast performance by reducing the size of the initially-loaded HTML page, compressing additional assets such as scripts, images, and sounds, and waiting to load them until necessary.


Next, let’s look at the design of the games. GameSnacks games are simple, fun and ideal for casual gamers. Games only last for a few minutes, and have straightforward rules that can be learned without instructions. GameSnacks games are accessible on any web-capable device. Each game supports touch, keyboard, and mouse controls and can be played on Android, iOS, and desktop devices.

GameSnacks games will be in Gojek

We’ve also partnered with Gojek to bring GameSnacks games into the Gojek ecosystem through GoGames. Gojek is a leading technology platform in Southeast Asia focused on removing life’s daily frictions. Through this partnership, we’ll deliver more accessible gaming experiences to Southeast Asian users, starting in Indonesia.

GameSnacks Gojek.jpg

Our team is always looking to add more high quality games to the GameSnacks game catalog. If you’re an HTML5 game developer interested in building fast-loading games for people around the world, please contact us

Additionally, if you develop an app that could embed GameSnacks games, please reach out. GameSnacks games can help entertain your users and increase the likelihood that they come back to your app. The presentation of the games can also be customized to feel native to your app.

When it comes to gaming, fast is better than slow. We’re excited to bring GameSnacks games to more users around the world and make gaming more accessible.

DEMAND: where live music meets data

Back in 2006—before I started working at Google—I had a hypothesis that I could use Google Trends to predict the stock market. In most instances I was wrong, but it piqued my interest and led me to a new career path experimenting with supply-demand trends: from ticketing to the car manufacturing industry. Last year I joined Area 120, Google’s lab for experimental projects, and along with drummer-turned-entrepreneur Nick Turner, we decided to test my original hypothesis in the entertainment industry.

Co-founders of DEMAND

Co-founder Nick Turner and me

Together, alongside a talented team within Area 120, we zeroed in on live music since we knew the industry still relied heavily on gut instincts, rather than actionable insights. Surely we thought, if data could transform other industries like sports, couldn’t we do the same in live music? DEMAND is our new data analytics platform for live music industry professionals, from artists to venue managers to promoters.   

Helping artists make informed decisions

When fans decide they want to attend a concert, many start looking for tickets with Google Search. So we knew we could use publicly available Google Trends data to understand what people are searching for. From there, we layered in data from YouTube and Google Play to offer a barometer for sustained interest in an artist over time. Finally, we partnered with third-party data sources, like Oak View Group, to provide historical and current pricing, all with geographic specificity in more than 200 markets. With this data, DEMAND now provides a deeper look into the live music market for more than 19,000 artists.

Flyer-front.png

See how an artist indexes against a range of consumer brands, from fashion to travel to food and more.

During months of testing, we found that the data was valuable for live music professionals and fans alike. In one example, when evaluating the tour schedule for a Top 40 artist, DEMAND's data revealed that the artist did not price their tickets at market rate, which was leading to higher prices for fans in the ticket resale market. In another case, DEMAND’s analytics identified that an artist was choosing tour stops that didn’t reflect the strongest fan interest. In both examples, artists could have made better informed decisions with DEMAND that would have allowed them to identify and reach their fans more easily. 


DEMAND’s insights also lets people see how consumer brands align with specific artists based on search volume from the last 30 days. This data can impact brand marketers, advertising agencies and media bookers who want to identify cross-promotion opportunities.

See how an artist indexes against a range of consumer brands, from fashion to travel to food and more.

DEMAND is available for everyone in the music industry

Based on our testing and insights derived from working with partners like Nederlander Concerts, we know DEMAND’s analytics can enhance the planning, pricing, marketing and sponsorship of live events. Meanwhile, music fans benefit as the most passionate fans can gain access to the artists they love in concert. Plus, venues and cities get to book the artists that locals want to see.

Additionally, we believe that DEMAND will serve as an equalizer. Even rising artists booking their own club stops and unknown venues can benefit by seeing where similar styles of artists performed well—or not so well—and at what prices. It’s our hope that DEMAND’s data will nurture the rise of these new artists while creating opportunities across the live music spectrum.

But the reality is that we don’t know all of the ways in which this data can be helpful, so we’re making DEMAND’s data—currently available at no cost—to anyone in the U.S. music industry. Interested users can sign-up to get whitelisted via https://demand.area120.com

Get creative with Tangi, Area 120’s latest experiment

Last time I went home to see my parents in Shanghai, I found them watching lots of how-to videos on painting and photography on their phone—even though I had considered them to be “smartphone challenged.” My mom has always had a creative side, and I was surprised to learn that she’s now an amateur oil painter thanks to these niche communities with quick how-to videos.

Coco's mom painting

Coco’s mom trying out new watercolor techniques and the painting up close.

I too joined some of these vibrant creative communities that make videos about cooking and fashion. I noticed something magical in these videos: They could quickly get a point across—something that used to take a long time to learn with just text and images. 

Last year, our small team within Area 120, Google’s lab for experimental projects, started building Tangi. It’s an experimental social video sharing app with quick DIY videos that help people learn new things every day. Tangi is where creative people can get new ideas and connect with other passionate people like them. The name is inspired by the words TeAch aNd GIve and "tangible"—things you can make.
Tangi

Tangi inspires people to try creative projects like art, DIY, cooking, fashion and beauty. The videos are vertically oriented on your phone.

We’ve been working with creators who already make these kinds of videos, so that Tangi can become a place where they have a voice to inspire other makers. Tangi’s focus on creativity and community is the biggest draw for them. They’ve been able to experiment with new ways to take their creativity to the next level. For example, Holly shows easy DIY projects and Rachel tells amazing stories through her portrait drawings.

Examples of what you can find on Tangi

Holly Grace shows you how to make vintage planters (left). Rachel Faye Carter invites our community to get drawn by her and an example drawing (right).

Whether you love crafting, cooking, cosmetics or clothing, Tangi has 60 second videos to help you try something new—and a place to share it back too. You can also share a re-creation of things you tried out with Tangi's "Try It” feature, which helps build a community between creators and their fans. One of our most recreated videos is making guacamole in the avocado shell.

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“Try It” within Tangi lets you share back recreations of what you made, like this Guacamole Hack from CammysKitchen.

If you’re still working on your new year’s resolution list or for thinking about Valentine’s Day, Tangi has videos about whether it’s crafting, cooking, cosmetics, or clothing! Check some of these out:

  1. Bring Boring White Candles to Life

  2. DIY Spoon Flower

  3. Pink Velvet Cake with Marbled Hearts

  4. Snowflake Craft DIY

  5. Quick style in 60 seconds or less!

Get the app from the Apple App store or go to Tangi on the web at tangi.co for some creative inspiration. We hope to see you “try out” some of our New Year’s and Valentine’s Day projects. Upload is not available to everyone yet—but you can join the waitlist.

CallJoy’s new agent helps small businesses answer calls

If you own or have ever worked in a small business, you know how stressful it can be to juggle day-to-day tasks while also managing the ever-ringing phone line. According to research we conducted, nearly half of calls to local businesses go unanswered. And when calls do get picked up, conversations are often rushed, and follow-up details get lost in a pile of sticky notes. 


This May, my team within Area 120, Google’s workshop for experimental products, launched CallJoy, a virtual phone agent for small business owners. Today, we are greatly expanding our capabilities and releasing a smarter, more intuitive agent that can assist callers by asking a simple question: “How can I help you?” Then, the agent intelligently responds based on the caller’s answer.
CallJoy Call Actions

CallJoy’s Call Actions feature allows small business owners to customize their own virtual agent. 

A more intelligent phone agent 

With the launch of our new agent, owners or managers of local small businesses can easily enter a set of expected questions or phrases and define what action the agent will take when those phrases are used. The more information a small business owner gives to the agent, the smarter and more responsive CallJoy becomes. 

For example, a caller might ask a restaurant’s agent, “Do you have vegetarian options?” If the small business had entered the phrase “vegetarian” into CallJoy and defined a verbal response for the agent, the agent could respond, “Yes! Our menu has vegetarian and vegan-friendly choices. Can I text you the link to our online menu?” 

Since no small business is the same, CallJoy makes it simple to train the agent on how to handle customer inquiries. The agent can not only speak an answer, but also send a link and then continue the conversation or connect to the business’s phone number. Starting today, there are an unlimited number of ways to set up your CallJoy agent.

The entire virtual customer service experience is professional and friendly, without requiring any time from the business owner or staff. Of course, if you want to talk to customers live, you can customize that, too. With this major release, you have even more flexibility based on your small business’s specific needs and how you want to handle calls. You can choose exactly when the agent is involved in the call answering process, such as only answering after hours or after the phone rings six times. CallJoy is there to help, but you’re in control.

Focus on what you do best

If dozens of customers call your business at one time, CallJoy adapts to handle all calls and does so at any time of day. The virtual agent can help multiple patrons book appointments, learn about your business’s hours, route the call to the right staff member and more—all at once. This allows your business to serve a larger number of customers, all while freeing you up to do more valuable tasks.


You’ll probably be curious what the virtual agent did on your behalf during the day, and that’s why CallJoy records and transcribes each conversation and sends you a recap via email every day. Small business owners can easily search and tag transcripts to track the details that matter most. Best of all, these additional insights and features are available at our same flat monthly rate of $39.


With CallJoy, we’re helping small businesses across the U.S. save time while also providing customers with better service through a more intelligent phone experience. Small business owners who are interested in setting up a customized CallJoy phone agent can sign up for a 14-day free trial.