Improvements to Google Meet hardware issue troubleshooting

What’s changing 

We’ve made several improvements to the issue detection engine which notifies admins about peripheral and connectivity issues in their Google Meet hardware fleet. These improvements will make alerts more reliable and cut down on noise and false signals.

Furthermore, we’ve made a number of significant visual changes to the Google Meet hardware section of the Admin console in order to display more detailed information regarding device issues.  We expect these new features will allow admins to better troubleshoot issues in their fleets.  They include:

  • Issue history page
  • Device list quick-filters
  • Issue detail sidebar
  • New aggregated issue count columns

See below for more information.

Who’s impacted


Why it’s important

We hope that by improving the accuracy and information associated with alerts and providing additional troubleshooting tools, Admins can resolve Google Meet hardware issues faster across their fleet.

Additional details

New issue history page
To provide admins with more information and context about a device’s health over time, we’ve added a new Issue History page in the Admin console. Here, admins can see a visual timeline and table of issues for specific devices, which can be filtered further by a specific date or issue type.

Improvements to the Google Meet hardware Devices section of the Admin console
We’ve added new quick-filters at the top of the Device list page to help quickly filter your devices down to the most common views, such as offline devices, those approaching end-of-life, and more.

You can also surface richer information about device issues in the sidebar by clicking an issue from the Device list or Device detail page. This information includes:

  • Description
  • Type
  • Detection time
  • Closed time
  • Duration
  • Related events
  • Troubleshooting recommendations

Additionally, we’ve added two new columns to the Device list page: Device issues in last 28 days and Peripheral issues in last 28 days, which can help you isolate persistently problematic devices in your fleet. To add these columns to your current view, you can select the appropriate quick-filter or manually use the column management widget.

Getting started

  • Admins: These updates will be automatically available. Visit the Help Center to learn more about turning on connectivity and peripherals alerts.
    • Note: As these updates roll out, there may be instances in which future resolution alerts for issues open longer than 30 days contain a different Alert ID than the ID originally included in the initial alert. We anticipate these occurrences to be rare, but Admins who have built custom task-tracking integrations based on these alerts should be aware of this in case they contain logic that relies upon the Alert ID. Newly created alerts going forward will not be affected.
  • End users: There is no end user impact or action required.

Rollout pace


  • Available to all Google Workspace customers, as well as G Suite Basic and Business customers with Google Meet hardware devices